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DIRECT HIRE Customer Service Associate

Hazelwood, MO

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RemX is seeking Customer Resolution Associate familiar with Appliance Home Delivery. Position location in St. Louis County, Missouri area.

Starting Pay Rate: $17.70 an hour

Schedule: 5 am to 9 pm (Full time) 2 shifts available

  • 5 am to 2 pm (1 hour unpaid lunch)
  • 12 pm to 9 pm (1 hour unpaid lunch)
  • Thursday-Sunday busiest time
  • Monday-Sunday availability



  • Calling ahead to customers to ensure they will be there for delivery of appliances
  • Handle follow up phone calls after appliances have been delivered
  • Handle escalated phone calls (if delivery driver damages an appliance)
  • Handle warranty plans and issues with appliances
  • Bridge the gap between the logistic and retail departments
  • They are customer retention. They need to be able to build a good relationship with vendors and third party (strong with partnership)


Job Requirements


  • Call center, dispatch, warehouse clerks, logistics clerks, warehouse assistants
  • Back-end warehouse delivery
  • Hotel front desk, front-end auditors, night auditors, and travel agents
  • High school diploma or equivalent
  • 1 year of directly related experience
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