Job Posting

RemX is seeking Customer Resolution Associate familiar with Appliance Home Delivery. Position location in St. Louis County, Missouri area.

Starting Pay Rate: $17.70 an hour

Schedule: 5 am to 9 pm (Full time) 2 shifts available

• 5 am to 2 pm (1 hour unpaid lunch)
• 12 pm to 9 pm (1 hour unpaid lunch)
• Thursday-Sunday busiest time
• Monday-Sunday availability

Responsibilities:

• Calling ahead to customers to ensure they will be there for delivery of appliances
• Handle follow up phone calls after appliances have been delivered
• Handle escalated phone calls (if delivery driver damages an appliance)
• Handle warranty plans and issues with appliances
• Bridge the gap between the logistic and retail departments
• They are customer retention. They need to be able to build a good relationship with vendors and third party (strong with partnership)

Experience:

• Call center, dispatch, warehouse clerks, logistics clerks, warehouse assistants
• Back-end warehouse delivery
• Hotel front desk, front-end auditors, night auditors, and travel agents
• High school diploma or equivalent
• 1 year of directly related experience