Are you looking for "What's Next?" in your career?
Do you love helping people and thrive on customer satisfaction?
If so, apply today!!!
Come join our team of Customer Service Representatives!!
This position is On-site in N. Scottsdale, AZ
Title: Direct Hire Customer Service Representative
Pay Rate: $18.50/hr. Weekly pay.
Bilingual Spanish- $19.50/hr.
Training: 8am-4:30p M-F On-site in N. Scottsdale, AZ
Post Training Schedule: Various Shift Times Available
**Candidates need to be available to work 1 weekend day.
** On-site N. Scottsdale, AZ
Job Description:
Responsible for assisting with inbound customer inquiries related to placing new bookings or orders for a variety of products, including Gift Cards, Merchandise, Travel, and Apple.
In addition, the CSR will provide general customer service support on behalf of a top US financial institution.
- Deliver excellent customer support through various channels i.e. voice, email, and chat
- Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings
- Service existing travel bookings e,g. requests to cancel or change bookings
- Assist customers with order placement for Gift Cards, Merchandise, and Apple products
- Troubleshoot issues that arise for existing orders. i.e. item not delivered, item arrived damaged, etc.
- Monitor and service open issues through completion
- Provide site navigation assistance to customers who are new to self-booking/ordering online
- Educate customers on website functionality to increase the online adoption rate
- Aid customers for general banking and rewards inquiries
- Report issues that are surfaced by the customer, including complaints, site production issues, etc.
- High School diploma or equivalent
- A bachelor’s degree is not required but is a plus.
- 1-3 years of customer service experience in a contact center and/or customer facing retail environment
- Must be professional and articulate with strong interpersonal skills.
- Must have a pleasant phone presence and friendly personality.
- Strong computer navigation skills, such as the ability to navigate between various tools simultaneously.
- Basic proficiency with the Microsoft Office suite
- Ability to read an interpret documents such as procedure manuals and instructions.
- Ability to diffuse escalated customers.
- Scheduling flexibility is required; there may be shift bids on a quarterly basis which may change your initial shift.
- Travel experience is not required but a plus.
LOVE THE ROLE!?
For Immediate Consideration please email me your updated resume! Kathryn.Hart@remx.com and text me at 480-316-9349 and mention "AZ On-site CSR"
Please also apply online, we will review your resume and contact you.
If we have not contacted you after 10 business days, you may contact us at:
(602) 954-2045 or Sas.ccs@remx.com
