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Customer Service Representative

Kennesaw, GA

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RemX is looking to fill a Customer Service role in Kennesaw.

Pay rate: $16 - $17 DOE

Hybrid Schedule; Monday to Friday; 8am to 5pm



The CSR I interacts extensively with customers to develop relationships; ensuring ultimate customer satisfaction and returning customers. 


  • Proactively communicate to all internal and external related parties to exceed customer’s expectations.
  • Respond timely and accurately to all incoming customer correspondence along with thorough documentation.
  • Receives customers' requests by telephone, email or chat, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.
  • Demonstrates ownership of customer requests with follow through, documentation and complete resolution.
  • Assists in returns and replacements as needed.
  • Analyzes transactions, corrects records, and adjusts errors.
  • Provide accurate information regarding pricing and availability of in-stock items.
  • Communicates with other departments for order completion.
  • Resolves customer questions related to orders, places orders where opportunity is present.
  • Maintains 90% minimum average in customer service and sales area quality assurance reviews.
  • Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
  • Remain current with product knowledge by attending vendor meetings/training and participating in provided training/education.
  • Proactively identify and communicate areas of department, training and process improvements needed and for areas of company growth.
  • Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
  • Report any system or product inaccuracies timely.
  • Follow company policies and procedures.
  • Performs other all duties as assigned.



Basic Qualifications:

  • High school diploma or equivalent
  • Minimum 1 to 3 years’ experience in customer service, or related transferable skills
  • Customer centric and Internet savvy
  • Strong MS Office skills


Preferred Qualifications:

  • Restaurant supply/commercial food service experience
  • Bilingual Spanish
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