Job Posting

RemX is looking for Bilingual (Spanish & English) Customer Service Rep in the Kennesaw area. 

$18/hr

Week 1 Remote (Must have own equipment for the first week)

Weeks 2 & 3 are on-site in Kennesaw, then remote after that. (Equipment provided during your 2nd week)

First 30 days will be contract and then hired on full time if performance is satisfactory.

Three shifts available: 8:30am-5pm, 9:30am-6pm, 10:30am-7pm.

Summary

The Customer Service Representative assists with customer complaints, orders, errors, account questions, billing, cancelations, and other queries. This position must uphold the quality control standards of service to ensure customer satisfaction is achieved.

• Answer inbound calls for assigned lender relationships including assisting callers with questions regarding letters or charges for insurance; obtaining proof of coverage; etc.
• Work OSC and LSC account call queues call agency number given to obtain proof of coverage; Call customer (on certain accounts) to obtain current insurance agency or carrier information.
• Check insurance websites for proof of coverage and printing proof for data entry
• Contact agent to verify Break In Coverage (BIC) dates
• Assist Customer Service Coordinator as needed
• Help in all other (Non Assigned) queues for OSC & LSC accounts when needed
• Accountability: 50% Providing excellent customer service; 50% Meeting goals and deadlines
• Attend departmental meetings as requested
• Maintain appropriate, professional working relationships with clients and other employees
• Other related projects as assigned

Qualifications

• Associate’s degree and two years of related experience
• Prior insurance experience  preferred