Job Posting

CALL CENTER CUSTOMER SERVICE REP

TYPE: Contract to Hire (100% in office)

HOURS: M-F 8a-4:30p OR 8:30a-5p

PAY: Up to $17 per hour DOE

YOUR DUTIES FOR THE CALL CENTER CUSTOMER SERVICE REP WILL INCLUDE:

• Will answer a high volume of incoming calls and assisting with general or escalated customer issues
• Internal communication within departments to find information that will help the customer in a timely manner
• Promote and enhance company reputation by providing professional and effective assistance
• Effectively communicate, verbally & written) information with fellow team member and customers Contact medical provider, employer, and injured worker for new claim process
• Perform data entry
• Answer phone calls and emails as needed
• Additional duties as requested by managers

HOW YOU ARE QUALIFIED FOR THE CALL CENTER CUSTOMER SERVICE REP:

• HS Diploma or equivalent relevant experience is required
• 1 year of experience in a call center role
• Must have strong communication skills, both verbal and written professionally
• Strong attention to detail and decision-making skills
• Creative problem-solving and de-escalation skills
• Strong data entry skills
• Basic to intermediate computer skills