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Travel agent – Call center rep Onsite Scottsdale AZ – Direct Hire

Scottsdale, AZ

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Must live no more than 30 miles  from Scottsdale

for immediate consideration please send email to viviana.meza@remx.com ( call center ONSITE Scottsdale)


Pay Rate: $18.50/hour  

Bilingual Pay Rate: $19.50/HR


Start Date: 4/17/2023

Location:  Scottsdale zp 85260 (Raintree and the 101 Freeway)



Training:  6 weeks     8 am -4:30pm AZ time


Post Training Schedule:  Various schedules will be available to pick from. Most include 1 day of the weekend      


Job Description:

The Customer Service Representative (CSR) is responsible for assisting with inbound customer inquiries related to placing new bookings or orders for a variety of products, including Gift Cards, Merchandise, Travel, and tech devices, on behalf of a  financial institution.  



  • Deliver excellent customer support through various channels i.e. voice, email, and chat
  • Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings
  • Service existing travel bookings e,g. requests to cancel or change bookings
  • Assist customers with order placement for Gift Cards, Merchandise, and tech products
  • Troubleshoot issues that arise for existing orders. i.e. item not delivered, item arrived damaged, etc.
  • Monitor and service open issues through completion
  • Provide site navigation assistance to customers who are new to self-booking/ordering online
  • Educate customers on website functionality to increase the online adoption rate
  • Aid customers for general banking and rewards inquiries
  • Report issues that are surfaced by the customer, including complaints, site production issues, etc.



  • High School diploma or equivalent
  • 1-3 years of customer service experience in a contact center and/or customer facing retail environment
  • Strong interpersonal skills and friendly personality
  • Strong computer navigation skills  
  • Scheduling flexibility is required; there may be shift bids on a quarterly basis which may change your initial shift
  • Fluency in Spanish is not required, but is a plus!


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