Job Posting

Must live no more than 30 miles  from Scottsdale

for immediate consideration please send email to viviana.meza@remx.com ( call center ONSITE Scottsdale)

Pay Rate: $18.50/hour  

Bilingual Pay Rate: $19.50/HR

Start Date: 4/17/2023

Location:  Scottsdale zp 85260 (Raintree and the 101 Freeway)

Training:  6 weeks     8 am -4:30pm AZ time

Post Training Schedule:  Various schedules will be available to pick from. Most include 1 day of the weekend      

Job Description:

The Customer Service Representative (CSR) is responsible for assisting with inbound customer inquiries related to placing new bookings or orders for a variety of products, including Gift Cards, Merchandise, Travel, and tech devices, on behalf of a  financial institution.  

Responsibilities:

• Deliver excellent customer support through various channels i.e. voice, email, and chat
• Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings
• Service existing travel bookings e,g. requests to cancel or change bookings
• Assist customers with order placement for Gift Cards, Merchandise, and tech products
• Troubleshoot issues that arise for existing orders. i.e. item not delivered, item arrived damaged, etc.
• Monitor and service open issues through completion
• Provide site navigation assistance to customers who are new to self-booking/ordering online
• Educate customers on website functionality to increase the online adoption rate
• Aid customers for general banking and rewards inquiries
• Report issues that are surfaced by the customer, including complaints, site production issues, etc.

Requirements:

• High School diploma or equivalent
• 1-3 years of customer service experience in a contact center and/or customer facing retail environment
• Strong interpersonal skills and friendly personality
• Strong computer navigation skills  
• Scheduling flexibility is required; there may be shift bids on a quarterly basis which may change your initial shift
• Fluency in Spanish is not required, but is a plus!