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Pharmacy Program Support

Wyomissing, PA

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RemX is assisting a client in Wyomissing, PA  seeking a Program Representative.  


  • Performs duties and tasks related to the daily operations of the Network and provides support to the managed care/pharmacy services department, including primary telephone coverage, management of network database, and creation and distribution of network materials and communications.
  • Performs basic computation, data entry, and review of materials submitted to program department by external customers.
  • Performs routine follow up with customers regarding incoming questions from phone, email, or fax.
  • Has awareness and understanding of program Help Desk roles, responses, and procedures.
  • Works with other team members to ensure timely and proper completion of tasks and projects as assigned by management.
  • Identifies and reports to management any process or system concerns/errors discovered through self-exploration or customer reported. Needs to be a strong team player.
  • Actively participates in team and department meetings, trainings, and activities.
  • Has an individual awareness of other aspects of program beyond your current role and responsibilities.
  • Understands importance and function of the other teams within program and the relation to your team and functions.
  • Works assigned shifts as provided in advance by management.

Pay Rate: $20/hr

Start: ASAP

Type: Contract – 3 months , potential for extension or to go permanent

Address: HYBRID  - 1st Week Onsite Training, 2 to 3 Days will be remote every week after training, worked out in training.

Schedule: M – F 8A – 5P


Requirements: (Must be shown on resume)

  • Customer service skills to properly resolve common everyday issues to prevent escalations or customer complaints.
  • Strong personal organizational skills to facilitate successful completion of tasks and priorities as assigned.
  • Ability to work interdependently with other team members to accomplish daily tasks and processes.
  • Ability to communicate effectively and professionally verbally, non-verbally, and in writing Introductory computer skills in order to operate effectively with company systems and programs; knowledge of Microsoft Word, Excel and Access; or similar database programs and structures.
  • Introductory knowledge and experience in using features of Microsoft Outlook including: E-mail File Retention and Retrieval, Contact Management, and Calendar and Task Tracking Tools.
  • Preferred working knowledge or experience of pharmacy benefit management companies and retail pharmacy operations.



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