RemX is assisting a client in Wyomissing, PA seeking a Program Representative.
Description:
- Performs duties and tasks related to the daily operations of the Network and provides support to the managed care/pharmacy services department, including primary telephone coverage, management of network database, and creation and distribution of network materials and communications.
- Performs basic computation, data entry, and review of materials submitted to program department by external customers.
- Performs routine follow up with customers regarding incoming questions from phone, email, or fax.
- Has awareness and understanding of program Help Desk roles, responses, and procedures.
- Works with other team members to ensure timely and proper completion of tasks and projects as assigned by management.
- Identifies and reports to management any process or system concerns/errors discovered through self-exploration or customer reported. Needs to be a strong team player.
- Actively participates in team and department meetings, trainings, and activities.
- Has an individual awareness of other aspects of program beyond your current role and responsibilities.
- Understands importance and function of the other teams within program and the relation to your team and functions.
- Works assigned shifts as provided in advance by management.
Pay Rate: $20/hr
Start: ASAP
Type: Contract – 3 months , potential for extension or to go permanent
Address: HYBRID - 1st Week Onsite Training, 2 to 3 Days will be remote every week after training, worked out in training.
Schedule: M – F 8A – 5P
Requirements: (Must be shown on resume)
- Customer service skills to properly resolve common everyday issues to prevent escalations or customer complaints.
- Strong personal organizational skills to facilitate successful completion of tasks and priorities as assigned.
- Ability to work interdependently with other team members to accomplish daily tasks and processes.
- Ability to communicate effectively and professionally verbally, non-verbally, and in writing Introductory computer skills in order to operate effectively with company systems and programs; knowledge of Microsoft Word, Excel and Access; or similar database programs and structures.
- Introductory knowledge and experience in using features of Microsoft Outlook including: E-mail File Retention and Retrieval, Contact Management, and Calendar and Task Tracking Tools.
- Preferred working knowledge or experience of pharmacy benefit management companies and retail pharmacy operations.
