RemX is hiring a Customer Resolution Associate in the Hazelwood, MO area.
Pay rate: $17.70 per hour
Schedule: open availability Monday-Sunday 5 am to 9 pm
Onsite: Hazelwood, MO
Direct Hire
Job Responsibilities:
- Support delivery operations from internal and external customers
- Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships
- Ability to deliver business results and handle multiple tasks in a past paced environment
- Knowledge of Home Delivery XDT operations
- Market Delivery Associate will be assigned daily tasks such as working alerts and queues, process customer order changes and utilize multiple order management systems
- Customer management responsibilities included customer escalated issues and Executive Care opportunities to provide immediate resolutions and solutions
- Effective problem solving, change adoption, team orientation and empowerment skill
- Builds and maintains business relationships with retail and partners
