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Direct HIRE Customer Service Rep

Berkeley, MO

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Description

RemX is seeking Customer Resolution Associate familiar with Appliance Home Delivery. Position location in St. Louis County, Missouri area.  DIRECT HIRE.  Associate will be responsible for calling ahead to customers to ensure they will be there for delivery of appliances, handle follow up phone calls after appliances have been delivered, handle escalated phone calls (if delivery driver damages an appliance) and handle warranty plans and issues with appliances

Starting Pay Rate: $17.70 an hour

Schedule: 5 am to 9 pm (Full time) 2 shifts available

  • 5 am to 2 pm (1 hour unpaid lunch)
  • 12 pm to 9 pm (1 hour unpaid lunch)
  • Thursday-Sunday busiest time
  • Monday-Sunday availability

Job Responsibilities:

• Responsible to support delivery operations from internal and external customers.

• Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships.

• Ability to deliver business results and handle multiple tasks in a past paced environment.

• Knowledge of Home Delivery XDT operations.

• Market Delivery Associate will be assigned daily tasks such as working alerts and queues, process customer order changes and utilize multiple order management systems.

• Customer management responsibilities included customer escalated issues and Executive Care opportunities to provide immediate resolutions and solutions.

• Interactions with 3PL service providers, Lowe’s Supply Chain functional teams, Lowe’s distribution nodes (BDC, RDC, etc.) and store operations.

• Effective problem solving, change adoption, team orientation and empowerment skills.

• Builds and maintains business relationships with Retail and Lowe’s Pro partners.

• Possess good oral, written skills and knowledgeable utilizing Microsoft office applications.

• Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experience.

• Work cases as assigned through case management system to ensure all customer issues can be resolved. Escalate issues appropriately to management as needed.

• Teamwork – works cooperatively with others to accomplish of joint tasks and common delivery objectives. Contributes to positive environment, fosters collaboration and tangible contribution.

Experience:

  • Call center, dispatch, warehouse clerks, logistics clerks, warehouse assistants
  • Back-end warehouse delivery
  • Hotel front desk, front-end auditors, night auditors, and travel agents
  • High school diploma or equivalent
  • 1 year of directly related experience

 

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