Job Posting

Now Hiring for a Lowe’s: Customer Resolution Associate - Market Delivery

Pay rate: $17.70 per hour

Direct Hire

Schedule: 5 am to 9 pm (Full time) 2 shifts available

• 5 am to 2 pm (1 hour unpaid lunch)
• 12 pm to 9 pm (1 hour unpaid lunch)
• Thursday-Sunday busiest time
• Monday-Sunday availability

Onsite: Hazelwood, MO 63042

 

How many calls are they taking a day? 30 calls or emails

 

What types of calls? assisting with appliance delivery

 

Responsibilities:

• Calling ahead to customers to ensure they will be there for delivery of appliances
• Handle follow up phone calls after appliances have been delivered
• Handle escalated phone calls (if delivery driver damages an appliance)
• Handle warranty plans and issues with appliances
• Bridge the gap between the logistic and retail departments
• They are customer retention. They need to be able to build a good relationship with vendors and third party (strong with partnership)

Experience:

• Call center, dispatch, warehouse clerks, logistics clerks, warehouse assistants
• Back-end warehouse delivery
• Hotel front desk, front-end auditors, night auditors, and travel agents

Challenges:

• Location and public transportation

Room for career progression (up to warehouse or training team that travels) also supervisor and pay to relocate

 

 

Job Responsibilities:

• Responsible to support delivery operations from internal and external customers.

• Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships.

• Ability to deliver business results and handle multiple tasks in a past paced environment.

• Knowledge of Home Delivery XDT operations.

• Market Delivery Associate will be assigned daily tasks such as working alerts and queues, process customer order changes and utilize multiple order management systems.

• Customer management responsibilities included customer escalated issues and Executive Care opportunities to provide immediate resolutions and solutions.

• Interactions with 3PL service providers, Lowe’s Supply Chain functional teams, Lowe’s distribution nodes (BDC, RDC, etc.) and store operations.

• Effective problem solving, change adoption, team orientation and empowerment skills.

• Builds and maintains business relationships with Retail and Lowe’s Pro partners.

• Possess good oral, written skills and knowledgeable utilizing Microsoft office applications.

• Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experience.

• Work cases as assigned through case management system to ensure all customer issues can be resolved. Escalate issues appropriately to management as needed.

• Teamwork – works cooperatively with others to accomplish of joint tasks and common delivery objectives. Contributes to positive environment, fosters collaboration and tangible contribution.

 

Experience:

• High school diploma or equivalent

• 1 year of directly related experience