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Customer Service | Manufacturing

Scotia, NY

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This position is on site, in Scotia NY!
Pay is semi-flexible based on experience, but will fall between $20-$24 hourly.

In this role you are responsible for:

Customer Support

  • Daily outgoing calls to external customers to schedule, confirm, and re-confirm delivery dates, as well as confirming addresses, contact information and delivery requirements.
  • Handle customer complaints and concerns in a professional and timely manner, i.e., follow up on shipping errors, shortages etc. and referring shipping problems to transportation function.
  • Enter claims/complaints and communicate those issues to the sales team respectively; ensuring customer concerns are quickly addressed.

Order Management

  • Plan production schedules: monitor inventories, track progress of production, and review factors which affect schedules.
  • Manage starts and releases; date changes; order splitting; shortages and respond quickly to changes in the production schedule.
  • Manage the capacities of multiple production facilities ensuring orders are coming from the most cost advantaged location based on the needs of the customers.

Internal Customer Partnerships

  • Review and discuss with production branch managers: capacity, inventory, scheduling and challenges.
  • Collaborate with other members of the customer service team, regarding order management needs and balancing branch capacities across the network.
  • Collaborate daily with sales, finance, production and the supply chain team to ensure product and carrier availability can meet customers' needs.
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