Job Posting

Senior Customer Experience Representative needed for expanding international manufacturing company. This company offers stability, advancement opportunities, excellent compensation package, and a tenured team. 

TYPE: Direct Hire - Hybrid Schedule     

SENIOR CUSTOMER EXPERIENCE REPRESENTATIVE DUTIES WILL INCLUDE:

• Provide world class customer service to customers
• Will communicate with customers on product availability, delivery status, pricing, and product specifications
• Resolve incoming customer inquiries in a timely manner
• Adhere to pricing policies and negotiated rate agreements
• Secure 3^rd party quotes as needed
• Arrange for alternate shipping methods as needed
• Implement process improvements to increase customer satisfaction 

HOW YOU ARE QUALIFIED FOR THE SENIOR CUSTOMER REPRESENTATIVE:

• Bachelor Degree in Business or related field preferred
• Must understand the order to cash process and the procure to pay process
• Must be highly tech savvy  
• 2-3 years of customer service experience or a combination of education & experience – in an industrial setting preferred
• MS Office Suite, presentation & graphics
• Salesforce CRM
• Must be highly motivated