Job Posting

Remx is seeking Inbound Call Center Representatives for a client in Bonita Springs, FL.  This is an Inbound call center opportunity for someone to speak with members regarding their benefits plans.  

$17+ hourly

Monday-Friday | 8:00am-5:30pm
On site in Bonita Springs!

Start date: 4/6/23

Responsibilities:

•Answering all questions around the RX benefits plans, as well as taking orders for mail order prescriptions.

Receive, document and respond to all contacts including member, client and pharmacy inquiries about company PBF benefits, policies and procedures

•Investigate and resolve member complaints and concerns in cooperation with company Provider Network and other company departments

•Provide ongoing education and support to company PBF membership or clients in regards to benefits, policies and procedures

•Research and assist with point of sale issues, claim adjudication and succinct documentation of tasks resolution or steps taken to complete

•Excellent Attendance, Able to follow schedule, complete tasks or other duties as assigned within policy

Qualifications:

•2 years Call Center experience

•Healthcare or pharmacy tech experience helpful

•Outstanding customer service skills