Job Posting

Enter, manage, and update IT support tickets

Conduct scheduled system checks and perform maintenance in accordance with the scheduled support windows

Record the problem symptoms, provide and document resolution for hardware and software helpdesk requests and support root cause analysis

Ownership to track status of all tickets, including those elevated to higher level support, through resolution with follow-up with end-user

Willingness, once proficient in tasks/systems, to provide after-hours emergency support on a rotating basis

Bachelor’s degree in Computer Science or related degree and/or relevant work experience

Ability to clearly relay technical data to non-technical individuals

Detail oriented with good follow-up and follow-through

Strong analytical, evaluative, and problem-solving abilities with ability to multitask