Atlanta, GA - Contact Center Support

This position reports to the Quality Director and will expose the right candidate to all aspects of Quality Assurance, including and not limited to complaint resolution, driving root cause investigations, developing corrective actions, conducting internal and external audits, maintaining material setups in the ERP (SAP) system, data entry and releasing material.

 Essential Functions and Responsibilities:

• Material Release in The ERP System
• Handling Recertification Requests
• Customer Complaint Resolution
• Internal Nonconformance Resolution
• Quality Audits (Internal & External)
• Specification Creation and Revision
• Material Setup and Maintenance in SAP
• Identify and Drive Continuous Improvement Projects

 Qualifications:

• BA or BS (Science or other relevant field of study preferred)
• Working knowledge of Quality management Systems (QMS’s) and experience with ISO 9001 preferred, auditor certification a plus
• High degree of computer literacy, experience with ERP systems (SAP) preferred
• ISO 9000 or 9001
• Internal/External Audits

 Skills Required:

• Proficient in Microsoft Word and Excel
• Should be inquisitive and a problem solver
• Have good interpersonal skills
• Must be detail oriented and organized

Must be local to the Norwalk CT area

Must be willing to work onsite 4 days out of the week

Must be available to work between the hours of 8:30am-6:00pm

$65-70K per year

Direct Hire

RemX Specialty Staffing is looking for a Buyer Planner for our client in Norwalk, CT.

In this position you will be responsible for:

• Attend Chemicals Demand/Supply Reviews
• Support development of Supply Plan & Master Schedule aligned with the Demand Plan for Manufactured Chemicals.
• Support master scheduling plant handoff process for Manufactured Chemicals.
• Assist with weekly production planning meeting
• Manage MRP requirements 
• Vanderbilt stock transfers
• Support Resale Purchasing

Qualifications:

• BA or BS Degree required
• Logistics
• 2 plus years of planning and buying 
• Sap or ERIP

Requirements:

• MS Office Proficient
• Problem Solver
• Great interpersonal skills
• Must be detail oriented

Hours:

4 days onsite 1 day (Monday or Friday) remote

Typical hours around 8:45am-5:45pm with 1 hours lunch

RemX Specialty Staffing is looking for a QA Specialist for our client in Norwalk, CT.

In this position you will be responsible for:

• Handling all aspects of Quality Assurance; complaint resolution, developing corrective actions, conducting internal and external audits
• Maintaining material setups in ERP/SAP system
• Data Entry and releasing materials.

Qualifications:

• BA or BS Degree required
• Working knowledge of QMS (Quality Management Systems) and experience with ISO 9001 or 9000
• ERP/SAP experience preferred
• CAPA experience 
• ISO 9000 or 9001

Requirements:

• MS Office Proficient
• Problem Solver
• Great interpersonal skills
• Must be detail oriented

Hours:

4 days onsite and 1 day remote (Monday or Friday)

Typical hours around 8:45am-5:45pm with 1 hours lunch

Do you have 1-2 years working in a call center and looking for a new opportunity? Please review the details below and apply!

Customer Service/ Customer Accounts Worksite Location: Alpharetta, GA (Full-time onsite)

Wage: $18.00/hr- 19.50/hr based on education 

• Job Duties:  

  • Assist customers with inquiries, account status, and problem resolution by utilizing existing resources and applications available 

  • Process payments and payoffs 

  • Perform miscellaneous task as assigned  

  • Adheres to appropriate Compliance policies and procedures 

  • Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives) 

• Skill Set:  

  • Proficient in MS Office (Word, Excel, Teams) 

  • Excellent written and oral communication skills  

  • Friendliness, tact, efficiency, organization, patience, and the ability to work well under pressure and deadlines are keys to success in this position  

  • Accuracy is essential to comply with federal & state lending and documentation requirements so good attention to detail is needed 

  • Ability to multitask is essential 

  • Eager to learn, positive attitude, and flexibility are also important 

  • Customer Service background is a plus 

  • College Degree (4 Year) is preferred but not required 

• This is an ONSITE position located in Alpharetta, GA ( NOT REMOTE)
  
• Must be available to work between 8:00am-8:00pm EST

• Manage Helpdesk Tickets on Gorgias App, Multiple Channel Integration within 24 Hour Cycle
• Manage Social Media Platform, FACEBOOK, Instagram and Twitter. Familiar with TIKTOK.
• Manage Telephone Support Calls, Working with CSR Team on Shifts
• Achieve High End Quality Resolutions for Customer Complaints in several online brand markets
• Proficient in  typing and recording customer calls and complaint escalations
• Identify Lead Generation Sales Calls or Tickets for Pre-Sale to Sales Team

• Work closely with Marketing Team on brand campaigns and discount programs Shopify stores

Are you looking for a great contract opportunity (60 day contract) and have at least 6 months to 1 year of customer service experience in retail or call center? This is the opportunity for you! MUST BE AVAILABLE TO WORK ONSITE 

THIS IS NOT A REMOTE POSITION

Job Components?and?Primary Responsibilities: 

• Serve as a single point of contact for the customer and form a strong relationship to support them 
• Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member 
• Research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future healthcare needs or potential opportunities to improve the experience 
• Respond to and own consumer inquiries and issues 
• Conduct proactive research on assigned member accounts to identify service issues 
• Identify gaps in processes and work closely with other departments for process improvement 
• Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance 

Required Qualifications:

• High School Diploma / GED (or higher) OR equivalent work experience 
• Minimum of 1+ years of combined education, work and/or volunteer experience
• MUST BE ABLE TO WORK ONSITE  

Preferred Qualifications:

• Sales or account management experience 
• Customer Service Experience / Call Center Experience is a Must

Must be available to work between the hours of 7:00AM- 11:00PM and available on weekends

Must be able to work on site. 

60-90 day contract 

Must live in the Plantation/ Miramar/Miami/ Ft. Lauderdale, Florida area

Are you looking for an amazing customer service opportunity? Do you have a passion to help others? If you answered yes, click APPLY today!! 

*Must live within 30 miles of Plantation, FL*

Location: Onsite in Plantation, FL

Pay: $17/HR

Start date: 2/13/2023.

Hours: Three shifts offered - 8AM-4:30PM, 9am-5:30pm, 2:30pm-11pm

Title: Customer Service Representative 

Job Responsibilities: 

• Inbound calls only 
• Respond to and own consumer inquiries and issues 
• Provide education and status on previously submitted pre-authorizations or pre-determination requests 
• Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance 

Requirements: 

• Prior customer service experience 
• High School diploma 
• Goal-driven and detail oriented 

• Review and prepare contract packages
• Accurate data entry
• Package verification-verify accuracy of forms and signatures
• Correction of dealer errors and follow-up
• Process check requisitions and perform research as needed.
• Adhere to appropriate Compliance policies and procedures
• Provide exceptional Customer Service assistance to dealers
• • Proficient in MS Office (Word, Excel, Teams)
  • Excellent written and oral communication skills
  • Friendliness, tact, efficiency, organization, patience, and the ability to work well under pressure and deadlines are keys to success in this position
  • Accuracy is essential to comply with federal & state lending and documentation requirements so good attention to detail is needed
  • Must be detail oriented, process oriented, and self-motivated
  • Eager to learn, positive attitude, and flexibility are also important
  • Customer Service and/or Financial background is a plus
  • College Degree (4 Year) is preferred but not required

Are you looking to take a deeper dive in the Information Technology industry?

Well, you’re in luck! Our Fortune 500 Cellular Services client is looking for highly motivated and friendly candidates to join their team of Tech Support Representatives!

Come get your foot in the door for chance to build your resume!!

Position: Tech Support Representative (Temp to Hire)

Start: Projected start date is February 17th, 2023 *CLIENT HAS A 90 DAY NO TIME OFF POLICY UPON START! NO EXCEPTIONS!*

Location: Onsite: Must be within 45-minute commute or closer to Dallas area *Dallas, TEXAS & Immediately Surrounding Cities Only*

Pay (FIRM): $14.50/hr. weekly pay & FULL benefits as early as your start (Medical, Dental, Vision)

Training: Paid training! Onsite: Dallas area. Monday-Friday 8AM-5PM CST for 6 weeks

Shift: Candidates MUST have OPEN availability Monday-Sunday 7AM-1AM CST following training.

*Designated shift assigned during training*

Position Details:

• Handle inbound and outbound calls.
• Assist callers with a bright, up-beat attitude and ensure their needs are successfully met
• Must be able to multitask between several internal system programs
• Must be able to handle escalated calls/customers
• Must have basic problem solving skills to aid with troubleshooting
• Must adhere to company set policies and procedures

Are you looking to take a deeper dive in the Information Technology industry?

Well, you’re in luck! Our Fortune 500 Cellular Services client is looking for highly motivated and friendly candidates to join their team of Tech Support Representatives!

Come get your foot in the door for chance to build your resume!!

Position: Tech Support/Customer Service Representative (Temp to Hire)

Start: Projected start date is February 17th, 2023 *CLIENT HAS A 90 DAY NO TIME OFF POLICY UPON START! NO EXCEPTIONS!*

Location: Onsite: Must be within 45-minute commute or closer to Dallas area *Dallas, TEXAS & Immediately Surrounding Cities Only*

Pay (FIRM): $14.50/hr. weekly pay & FULL benefits as early as your start (Medical, Dental, Vision)

Training: Paid training! Onsite: Dallas area. Monday-Friday 8AM-5PM CST for 6 weeks

Shift: Candidates MUST have OPEN availability Monday-Sunday 7AM-1AM CST following training.

*Designated shift assigned during training*

Position Details:

• Handle inbound and outbound calls.
• Assist callers with a bright, up-beat attitude and ensure their needs are successfully met
• Must be able to multitask between several internal system programs
• Must be able to handle escalated calls/customers
• Must have basic problem solving skills to aid with troubleshooting
• Must adhere to company set policies and procedures

Are you looking to take a deeper dive in the Information Technology industry?

Well, you’re in luck! Our Fortune 500 Cellular Services client is looking for highly motivated and friendly candidates to join their team of Tech Support Representatives!

Come get your foot in the door for chance to build your resume!!

Position: Tech Support Representative (Temp to Hire)

Start: Projected start date is February 17th, 2023 *CLIENT HAS A 90 DAY NO TIME OFF POLICY UPON START! NO EXCEPTIONS!*

Location: Onsite: Must be within 45-minute commute or closer to Dallas area *Dallas, TEXAS & Immediately Surrounding Cities Only*

Pay (FIRM): $14.50/hr. weekly pay & FULL benefits as early as your start (Medical, Dental, Vision)

Training: Paid training! Onsite: Dallas area. Monday-Friday 8AM-5PM CST for 6 weeks

Shift: Candidates MUST have OPEN availability Monday-Sunday 7AM-1AM CST following training.

*Designated shift assigned during training*

Position Details:

• Handle inbound and outbound calls.
• Assist callers with a bright, up-beat attitude and ensure their needs are successfully met
• Must be able to multitask between several internal system programs
• Must be able to handle escalated calls/customers
• Must have basic problem solving skills to aid with troubleshooting
• Must adhere to company set policies and procedures

RemX is looking to fill a remote contract Project Manager for a Healthcare client.

 *This position is a 6m contract (up to 1 year)*

JOB OVERVIEW

While maintaining the strategic goals set forth by the Implementation & Training Department, the Project Manager will act as the primary liaison between the clients. The Project Manager I will plan, direct, and coordinate activities of client products and services to ensure that project goals are accomplished within the prescribed time frame and funding parameters by performing the following duties personally or through project team members.

RESPONSIBILITIES AND DUTIES

• Lead the project management process for new and existing clients of various size in accordance with client service level requirements.
• Establish an implementation schedule which will be delivered to the client for sign off.
• Schedule and coordinate pre-live implementation and configuration calls.
• Maintain a high level of client involvement while keeping the project on task.
• Ensure that all changes and problems are documented and reported during all phases of the implementation process.
• Identify and address project risks that can prevent project success by communicating to all stakeholders and escalating as needed.
• Build and maintain professional and productive client relationships, ensuring the client feels valued and confident in the deployment methodology and project team.
• Partner with department management establish standardized policies, procedures and processes to ensure timely revenue recognition.
• Report backlog information weekly to Project Management Team Lead to assist in revenue reporting and forecasting.
• Collaborate effectively cross functionally to ensure timely project execution.
• Maintain a goal of 80% utilization each week as defined by department leadership.

QUALIFICATIONS

• Bachelor’s Degree in Business Administration or related field.
• 3+ years of project management experience in a vendor/client relationship.
• Healthcare Technology experienced preferred.
• NetSuite experience preferred.
• Strong working knowledge of Microsoft Office, SharePoint and RingCentral/Zoom.
• Must have a clear understanding of project management concepts, including project planning, use of project plan software, creation of common project documents.
• Moderate travel required (car and air).
• Proven ability to manage client expectations and drive accountability to project deliverables.?

Are you passionate about sports and providing the best customer service? RemX is currently assisting a client with immediate openings for Customer Service Representative for our sports client in Fort Worth, TX.

This position is contract to hire and fully in office.

Essential Duties:

-Manage inbound calls from current customers 

-Inform Customers of shipping dates, delays, or additional information pertaining to their order

-Update information and status on customer accounts

-Assist customers with general customer service needs

Basic qualifications:

-Minimum one full year of call center or customer service experience

-Ability to work fully on site (Fort Worth 76115 zipcode)

-Must be able to retain and utilize product knowledge

-Interest and knowledge in sports is strongly preferred

Schedule: 8:30am-5pm Mon-Fri

Compensation: $15-$17/hr based on experience

If you are looking for a LONG-TERM opportunity, click APPLY NOW!

Start: February and March 

Pay: $19.50 with BA $20.00 Bilingual with BA

Location: Onsite in Alpharetta, GA

Work Schedule:

• Dependent on Department (Open Availability required)
• Overtime offered as needed
• Must be flexible, schedule may change with business needs

Job Duties:

• High Volume inbound/outbound calls
• Process payments and payoffs
• Perform miscellaneous tasks as assigned
• Adheres to appropriate Compliance policies and procedures
• Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
• Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance

Schedule Monday-Saturday

• 3 shifts per week 8:00am-5:00pm
• 2 shifts per week 11:00am-8:00pm
• 2 Saturday shifts required per month 8:00am-12:00pm (Mandatory Overtime) 

• Sales professional with some knowledge of HVAC
• Saturday and Sunday WFH
• 40+ calls per day depending on weather
• Bonuses dependent on performance

Do you have prior experience managing dental or medical insurance? If yes, we have a great opportunity for you. Click APPLY TODAY!

Hours: Monday-Friday 8AM-5PM

Pay: $17hr paid WEEKLY! 

Location Remote

Covid vaccination required/has to have own Equipment. 

Job Responsibilities: 

• Maintain the integrity of an electronic database and assists dental providers offices with managing insurance needs 
• Plan, prioritize, organize and complete work to meet established objectives
• Work individually, or with a team, to solve complex problems related to provider servicing 
• Handles escalated calls form client groups as well as outgoing calls to dental offices 
• Screens provider enrollment packets for missing information and requests missing information from the provider 
• Works various workflow queues for claims where address tax identification number conflicts with the provider file data

Job Qualifications: 

• A minimum of 2 years related experience (Managed Care or Medical/Dental Insurance experience) 
• Strong written, verbal, interpersonal, and phone skills 
• Detail oriented with mathematical, reading, and comprehension skills 
• Knowledge of Current Dental Terminology (CDT) codes and dental nomenclature 

Immediate Hire for Customer Service Representatives! 

Compensation: $14.50/hr

Pay: $14.50/hr paid weekly!

This position is onsite in Dallas, TX (must live within 20 Miles of location) 

Contract to Hire

Training Hours (6 weeks): Mon-Fri 8am-5pm; After training:7am-1am availability Mon-Sun.

Fixed schedule will be assigned after training.

Weekend availability is required.

Requirements:

• 1 year of call center experience
• Top Shelf customer service 
• Strong communication skills with the ability to diffuse customer escalations through problem solving
• Strong written communication skills for social media.
• Dependable Team Player

Responsibilities:

• Meet call time requirements and other metrics
• Responsible for high QA/Quality Monitoring Scores
• Ability to meet production goals
• Performs other duties assigned

RemX is looking to fill contract remote Learning Management System Specialist for a client in Kennesaw, GA.

Duties 

• Administers the Cornerstone SBX (Saba) Learning Management System (LMS) 
• Ensures quality of training data reported to customers 

• 40% of time: Supports training department by processing information in LMS including creating classes, building assignments, researching databases for information, pulling and reviewing work instructions, and researching and resolving system-related problems 

• Creates, maintains, and updates configuration of learning content in the system 
• Shares responsibility for testing learning object functionality in the LMS 
• Inputs data and performs quality control of data input by other training staff 
• Serve as a subject matter expert and advisor on LMS functionality and processes, as well as providing LMS support 
• Acts in a Customer Support role by answering key questions of learners, field personnel, corporate staff, and department teammates over online chat, email via the Functional Help Email Box, and telephone communication 
• Responsible for managing data feeds between the LMS and other information systems, as well as providing technical support, troubleshooting, and testing activities, when necessary 

• 20% of time: Prepares customized and regular reports 

• Validates report data 
• Performs data analysis 
• Recognizes trends and provides feedback to training management 
• Create and validate reports for audit requests, as needed 

• 20% of time: Assists with Cornerstone SBX projects, enhancements, and system upgrades 

• Participates in the configuration and testing of system enhancements and fixes with the Cornerstone SBX Systems Manager 
• Validates and implements system upgrades 

• 10% of time: Delivers LMS training to appropriate audiences 

• Writes desk procedures and quality work instructions
• Facilitates training sessions regarding LMS processes, as needed 

• 10% of time: Interacts with technical vendors and help desk 

• Provides guidance and recommendations for decisions and/or problem resolution related to LMS 

• Other duties as assigned 

Critical Competencies 

• End User focus
• Communicates effectively
• Attention to detail
• Accountability
• Project management
• Collaborative
• Tech savvy
• Action oriented
• Positive peer relationship
• Perseverance
• Learning on the fly
• Can stand alone
• Works with integrity and trust

Highly Preferred Skills and Abilities 

• Administration experience in Saba learning management system
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) 
• Expertise in data management/data manipulation utilizing advanced features in Excel
• Ability to learn additional software programs 
• Ability to navigate the internet for research purposes 
• Work Environment: telework 

• High-speed internet access in a home office setting 

• Some travel may be required 

Desirable Skills and Abilities, but not required 

• Any skill level writing HTML for web pages 
• Statistical analysis experience 
• Database use experience 
• Ability to learn/master specialized reporting/database software

Do you have a background in sales? Are you competitive with the desire to succeed? If so, click apply today! Our client in Binghamton, NY is looking for a long-term candidate to add to their team!

Covid Vaccination Required

Location: onsite in Binghamton, NY

Pay: $20.50/hr + commission (on average can earn an additional $400 per month)

Schedule: Must be willing to work Saturday-Sunday & Wednesday 11AM-8PM. Flexibility allowed with other two working days.

Start: ASAP

Job Responsibilities:

• Support sales including the new business component by through active communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions.

• Monitor competitive activity and trends within territory

• Expand knowledge of HVAC products and keep current with latest trends within the industry
• Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible

• Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes, and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered
• Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction
• Provide accurate information regarding availability of in-stock items.

Required Qualifications:

• Knowledge of HVAC equipment / products is preferred
• General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications.
• Effective verbal and written skills – must be able to explain technical parts information clearly and able to communicate with customers and accurately input orders.
• Effective organizational skills and time management skills including ability to prioritize and multi-task.
• High level of attention to detail and accuracy and compliance oriented.
• Ability to establish positive working relationships with internal and external customers and employees.

Experience

1-3 years of prior tele-sales, credit card sales, identity theft sales, or collections

Are you looking for a role where the hard work you dedicate to the company is recognized and praised?

Well, you're in luck! My Bank Services Provider client is looking to add driven, enthusiastic, and outgoing employees to their Customer Service Representative team!

Don't miss out on your chance to work with a company that puts their employees first! 

Position: Customer Service Funding Representative

Location: In office: Alpharetta, GA*and surrounding cities only* Must be within a 45 minute commute!

PAY:

With NO Bachelors Degree

Pay Rate: $18/hour

WITH Bachelors Degree

Pay Rate: $19.50/hour

Start Date: Late February

Training: 

• Monday (Day 1): 9am-5pm with a 30-minute lunch
• Tuesday-Friday (Day 2-14): 8am-5pm with a 1-hour lunch

Schedule: Monday- Friday 8AM-5PM with potential Saturday Overtime.  Candidates MUST be flexible and open to potentially working Saturdays if requested. 

Client's desired experience: Preferred experience with auto loans, banking, funding, underwriting, etc. 

Additional Info:

Systems:

• Using a proprietary CRM system
• Smart sheets which is like Excel
• Outlook for all internal and external email

Dress Code:

• Business casual; nice jeans, sneakers, shirt

Location Amenities:

• Two large kitchen areas that include games
• Market Pantry
• Free snacks/beverages

Type of Hire:  

• Temp to hire (average conversion timeline is 6-10 months)
• Growth potential is unlimited.  This facility has 24 supervisors that all started as temporary CSRs!

Are you looking for a role where the hard work you dedicate to the company is recognized and praised?

Well, you're in luck! My Bank Services Provider client is looking to add driven, enthusiastic, and outgoing employees to their Customer Service Representative team!

Don't miss out on your chance to work with a company that puts their employees first! 

Position: Customer Service Representative/Auto Dialer

Location: In office: Alpharetta, GA*and surrounding cities only* Must be within a 45 minute commute!

PAY:

With NO Bachelors Degree

Pay Rate: $18/hour

Bilingual Spanish Pay Rate: $18.50/hour

WITH Bachelors Degree

Pay Rate: $19.50/hour

Bilingual Spanish Pay Rate: $20/hour 

Start Date: Late February

Training: 

• Monday (Day 1): 9am-5pm with a 30-minute lunch
• Tuesday-Friday (Day 2-14): 8am-5pm with a 1-hour lunch

Schedule: Monday- Friday with potential Saturday Overtime. Work hours rotate between  8AM-5PM and 11AM-8PM shift, throughout the week. Candidates MUST be flexible M-F between the hours of 8AM-8PM.

Additional Info:

Systems:

• Using a proprietary CRM system
• Smart sheets which is like Excel
• Outlook for all internal and external email

Dress Code:

• Business casual; nice jeans, sneakers, shirt

Location Amenities:

• Two large kitchen areas that include games
• Market Pantry
• Free snacks/beverages

Type of Hire:  

• Temp to hire (average conversion timeline is 6-10 months)
• Growth potential is unlimited.  This facility has 24 supervisors that all started as temporary CSRs!

RemX is currently assisting our Healthcare client with openings for outbound call center agents

This is a four week contract 

Responsibilities:

• Perform outbound calls to policy holders who may have had flex cards returned
• Provide White glove concierge service to all current and potential customers

Requirements:

• Must have reliable transportation to the Plantation, FL area
• Minimum one year experience in a call center or customer service role
• Ability to maintain perfect attendance throughout the duration of the project

Schedule: Must have availability during hours of operation (Monday-Sunday 7am-11pm)

Compensation: $17/hr Bilingual $17.50/hr

Start Date: 2/6

Customer Service Level 1 Job Duties • Assist customers with inquiries, account status, and problem resolution by utilizing existing resources and applications available • Process payments and payoffs • Perform miscellaneous task as assigned • Adheres to appropriate Compliance policies and procedures • Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives) Assignment Description • Long-term temporary assignment with no set time or guarantee of a full-time position • Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance Desired Skills Set • Proficient in MS Office (Word, Excel, Teams) • Excellent written and oral communication skills • Friendliness, tact, efficiency, organization, patience, and the ability to work well under pressure and deadlines are keys to success in this position • Accuracy is essential to comply with federal & state lending and documentation requirements so good attention to detail is needed • Ability to multitask is essential • Eager to learn, positive attitude, and flexibility are also important • Customer Service background is a plus • College Degree (4 Year) is preferred but not required Work Schedule • Monday through Friday 8:00am-5:00pm • Overtime offered as needed • Must be flexible, schedule may change with business needs • Currently on a weekly rotation (8-5 one week, 9-6 the next week)

Are you looking for a role where the hard work you dedicate to the company is recognized and praised?

Well, you're in luck! My Bank Services Provider client is looking to add driven, enthusiastic, and outgoing employees to their Customer Service Representative team!

Don't miss out on your chance to work with a company that puts their employees first! 

Position: Customer Service Funding Representative

Location: In office: Alpharetta, GA*and surrounding cities only* Must be within a 45 minute commute!

PAY:

With NO Bachelors Degree

Pay Rate: $18/hour

WITH Bachelors Degree

Pay Rate: $19.50/hour

Start Date: Late February

Training: 

• Monday (Day 1): 9am-5pm with a 30-minute lunch
• Tuesday-Friday (Day 2-14): 8am-5pm with a 1-hour lunch

Schedule: Monday- Friday with potential Saturday Overtime.  Candidates MUST be flexible M-F between the hours of 8AM-8PM and open to potentially working Saturdays if requested. Hours assigned during training.

Client's desired experience: Preferred experience with auto loans, banking, funding, underwriting, etc. 

Additional Info:

Systems:

• Using a proprietary CRM system
• Smart sheets which is like Excel
• Outlook for all internal and external email

Dress Code:

• Business casual; nice jeans, sneakers, shirt

Location Amenities:

• Two large kitchen areas that include games
• Market Pantry
• Free snacks/beverages

Type of Hire:  

• Temp to hire (average conversion timeline is 6-10 months)
• Growth potential is unlimited.  This facility has 24 supervisors that all started as temporary CSRs!

Are you looking for a role where the hard work you dedicate to the company is recognized and praised?

Well, you're in luck! My Bank Services Provider client is looking to add driven, enthusiastic, and outgoing employees to their Customer Service Representative team!

Don't miss out on your chance to work with a company that puts their employees first! 

Position: Customer Service Representative/Auto Dialer

Location: In office: Alpharetta, GA*and surrounding cities only* Must be within a 45 minute commute!

PAY:

With NO Bachelors Degree

Pay Rate: $18/hour

Bilingual Spanish Pay Rate: $18.50/hour

WITH Bachelors Degree

Pay Rate: $19.50/hour

Bilingual Spanish Pay Rate: $20/hour 

Start Date: Late February

Training: 

• Monday (Day 1): 9am-5pm with a 30-minute lunch
• Tuesday-Friday (Day 2-14): 8am-5pm with a 1-hour lunch

Schedule: Monday- Friday with potential Saturday Overtime. Work hours rotate between  8AM-5PM and 11AM-8PM shift, throughout the week. Candidates MUST be flexible M-F between the hours of 8AM-8PM.

Additional Info:

Systems:

• Using a proprietary CRM system
• Smart sheets which is like Excel
• Outlook for all internal and external email

Dress Code:

• Business casual; nice jeans, sneakers, shirt

Location Amenities:

• Two large kitchen areas that include games
• Market Pantry
• Free snacks/beverages

Type of Hire:  

• Temp to hire (average conversion timeline is 6-10 months)
• Growth potential is unlimited.  This facility has 24 supervisors that all started as temporary CSRs!

Are you looking to take a deeper dive in the medical benefits industry?

Well, you’re in luck! Our Fortune 500 supplemental benefits client needs highly motivated and friendly candidates for their team of Benefits Investigation Representatives!

Come get your foot in the door for chance to expand your medical resume!!

Position: Benefits Investigation Representative (Temp-Hire)

Location: Onsite: Must be within 45-minute commute or closer to Plantation area *PLANTATION, FL & Immediately Surrounding Cities Only*

Pay (FIRM): $18/hr. weekly pay & FULL benefits immediately (Medical, Dental, Vision)

Training: Onsite: Plantation area

Shift: Must be flexible and available each day of the week, to work an 8hr. shift. Days off will be assigned after training. You MUST be able to ensure your availability will not change. Your designated shift will be one of the following shifts:

• 8AM - 4:30PM EST
• 9AM - 5:30PM EST
• 2:30PM - 10PM EST
  

*NO EXCEPTIONS!* Shifts preference will be taken into consideration; however, you must be flexible enough to work any shift within the outlined window above. Otherwise, you will not be eligible to move forward with this opportunity.

Position Details:

• Handle high frequency inbound calls environment
• Assist callers with a bright, up-beat attitude and ensure their needs are successfully met
• Must be able to multitask between several internal system programs
• Must adhere to company set policies and procedures as well as those in place with the HIPPA Laws

Are you looking to take a deeper dive in the medical benefits industry?

Well, you’re in luck! Our Fortune 500 supplemental benefits client needs highly motivated and friendly candidates for their team of Benefits Investigation Representatives!

Come get your foot in the door for chance to expand your medical resume!!

Position: Benefits Investigation Representative (Temp-Hire)

Location: Onsite: Must be within 45-minute commute or closer to Plantation area *PLANTATION, FL & Immediately Surrounding Cities Only*

Pay (FIRM): $18/hr. weekly pay & FULL benefits immediately (Medical, Dental, Vision)

Training: Onsite: Plantation area

Shift: Must be flexible and available each day of the week, to work an 8hr. shift. Days off will be assigned after training. You MUST be able to ensure your availability will not change. Your designated shift will be one of the following shifts:

• 8AM - 4:30PM EST
• 9AM - 5:30PM EST
• 2:30PM - 10PM EST
  

*NO EXCEPTIONS!* Shifts preference will be taken into consideration; however, you must be flexible enough to work any shift within the outlined window above. Otherwise, you will not be eligible to move forward with this opportunity.

Position Details:

• Handle high frequency inbound calls environment
• Assist callers with a bright, up-beat attitude and ensure their needs are successfully met
• Must be able to multitask between several internal system programs
• Must adhere to company set policies and procedures as well as those in place with the HIPPA Laws

Are you looking to take a deeper dive in the medical benefits industry?

Well, you’re in luck! Our Fortune 500 supplemental benefits client needs highly motivated and friendly candidates for their team of Benefits Investigation Representatives!

Come get your foot in the door for chance to expand your medical resume!!

Position: Benefits Investigation Representative (Temp-Hire)

Location: Onsite: Must be within 45-minute commute or closer to Plantation area *PLANTATION, FL & Immediately Surrounding Cities Only*

Pay (FIRM): $18/hr. weekly pay & FULL benefits immediately (Medical, Dental, Vision)

Training: Onsite: Plantation area

Shift: Must be flexible and available each day of the week, to work an 8hr. shift. Days off will be assigned after training. You MUST be able to ensure your availability will not change. Your designated shift will be one of the following shifts:

• 8AM - 4:30PM EST
• 9AM - 5:30PM EST
• 2:30PM - 10PM EST
  

*NO EXCEPTIONS!* Shifts preference will be taken into consideration; however, you must be flexible enough to work any shift within the outlined window above. Otherwise, you will not be eligible to move forward with this opportunity.

Position Details:

• Handle high frequency inbound calls environment
• Assist callers with a bright, up-beat attitude and ensure their needs are successfully met
• Must be able to multitask between several internal system programs
• Must adhere to company set policies and procedures as well as those in place with the HIPPA Laws

Our client in Alpharetta, GA is looking for a Customer Service Representative with an extensive background using social media to join their team. 

Start: ASAP 

Pay: $16.00Hr PAID WEEKLY 

Hours: Mon-Fri 9AM-5PM 

Location: onsite Alpharetta, GA

Responsibilities: 

• Manage Helpdesk Tickets on Gorgias App, Multiple Channel Integration within 24 Hour Cycle
• Manage Social Media Platform, FACEBOOK, Instagram and Twitter. Familiar with TIKTOK.
• Manage Telephone Support Calls, Working with CSR Team on Shifts
• Achieve High End Quality Resolutions for Customer Complaints in several online brand markets
• Proficient in typing and recording customer calls and complaint escalations
• Identify Lead Generation Sales Calls or Tickets for Pre-Sale to Sales Team

Requirements:

• Bilingual with Spanish is a plus 
• Strong customer services and/or call center experience, CSM training 1-2 years, a plus

• Strong analytical, problem-solving skills
• Strong interpersonal, writing, verbal skills, and listening skills, proficient typing skills
• Working knowledge of social media, FACEBOOK, Instagram and Twitter
• Microsoft Office Suite, Outlook email and Excel, type fast, but accurate, at least 55 WPM.
• Understand mobile device technology, a plus

Do you have a background in sales? Are you competitive with the desire to succeed? If so, click apply today! Our client in Binghamton, NY is looking for a long-term candidate to add to their team!

Covid Vaccination Required

Location: onsite in Binghamton, NY

Pay: $20.50/hr + commission (on average can earn an additional $400 per month)

Schedule: Must be willing to work Saturday-Sunday & Wednesday 11AM-8PM. Flexibility allowed with other two working days.

Start: ASAP

Job Responsibilities:

• Support sales including the new business component by through active communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions.

• Monitor competitive activity and trends within territory

• Expand knowledge of HVAC products and keep current with latest trends within the industry
• Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible

• Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes, and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered
• Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction
• Provide accurate information regarding availability of in-stock items.

Required Qualifications:

• Knowledge of HVAC equipment / products is preferred
• General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications.
• Effective verbal and written skills – must be able to explain technical parts information clearly and able to communicate with customers and accurately input orders.
• Effective organizational skills and time management skills including ability to prioritize and multi-task.
• High level of attention to detail and accuracy and compliance oriented.
• Ability to establish positive working relationships with internal and external customers and employees.

Experience

1-3 years of prior tele-sales, credit card sales, identity theft sales, or collections

RemX is currently assisting our Healthcare client with openings for outbound call center agents

This is a four week contract 

Responsibilities:

• Perform outbound calls to policy holders who may have had flex cards returned
• Provide White glove concierge service to all current and potential customers

Requirements:

• Must have reliable transportation to the Plantation, FL area
• Minimum one year experience in a call center or customer service role
• Ability to maintain perfect attendance throughout the duration of the project

Schedule: Must have availability during hours of operation (Monday-Sunday 7am-11pm)

Compensation: $17/hr

Start Date: 2/6

RemX is looking to fill contract hybrid Data Entry Specialist for a client in Plantation, FL. 

*This position is NOT remote*

Job Titles:              Data Entry Specialist

Location:                   Plantation, FL

Duration:  3 months but could be longer

Primary Purpose:

Data Entry Operator responsibilities include collecting and entering data in databases and maintaining accurate records of valuable company information. Our ideal candidate has essential data entry skills, like fast typing with an eye for detail and familiarity with spreadsheets and online forms.

• Entering customer and account data from source documents within time limits
• Compiling, verifying accuracy and sorting information to prepare source data for computer entry
• Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output

Qualifications and Skills

• • Insert customer and account data by inputting text based and numerical information from source documents within time limits
  • Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
  • Review data for deficiencies or errors, correct any incompatibilities if possible and check output
  • Research and obtain further information for incomplete documents
  • Apply data program techniques and procedures
  • Scan documents and print files, when needed
  • Keep information confidential
  • Respond to queries for information and access relevant files
  • Comply with data integrity and security policies
  • Proven data entry work experience, as a Data Entry Operator or Office Clerk
  • Experience with MS Office and data programs
  • Familiarity with administrative dutiesr
  • Typing speed and accuracy
  • Organization skills, with an ability to stay focused on assigned tasks
  • High school diploma or equivalent

RemX is looking to fill contract hybrid Onboarding Specialist for a client in Plantation, FL. 

*This position is NOT remote*

Job Titles:              Onboarding Specialist

Location:                   Plantation, FL

Duration:  3 months but could be longer

Primary Purpose:

The Onboarding Specialist will work with the Onboarding Supervisor to support new hires through every step of onboarding into their new role with the company. This role is an integral part of our Employee Experience team and will help us drive company growth while ensuring a positive employee experience and compliance with all applicable laws and industry standards. Responsibilities will include:

• Act as a point of contact for new hires to answer questions and to drive their engagement throughout the steps of the onboarding process while providing a positive candidate experience
• Coordinate and complete required background checks for new hires
• Send out employment documents online through our HRIS and assist new hires with completion as required
• Process I9’s and E-Verify accurately and timely
• Coordinate interdepartmental communication to ensure onboarding flows smoothly and new hires have what they need for successful Orientation on day one of work
• Present company policy and procedure information to new hires
• Data entry of new hire information into HRIS
• Other duties as required

Qualifications and Education Requirements

• High School diploma required
• 1-2 years of experience in Human Resources or Recruiting environment, with a working understanding of HR principles, practices and procedures
• Proficient with MS Office (Word, Excel, Outlook, PowerPoint)
• Excellent data entry skills and a strong attention to detail
• Experience with HRIS systems (ADP Workforce Now is a plus)
• Excellent written and verbal communication skills, with an ability to develop presentations and deliver to groups
• Intellectual curiosity with a drive to deliver solutions
• Self-motivated, with ability to manage multiple priorities and deadlines in a fast-paced and dynamic environment

Preferred Skills

• Bilingual (Spanish) a plus

RemX is looking to fill contract hybrid Recruiters for a client in Plantation, FL. 

*This position is NOT remote*

Job Titles:               Recruiter

Location:                   Plantation, FL

Duration:  3 months but could be longer

Primary Purpose:

The Recruiter is responsible for helping us find the best talent for our organization and managing candidates through the hiring process. The Recruiter builds warm relationships with candidates through the delivery of exceptional customer service. This is a full cycle recruiting role managing from sourcing to onboarding. We have high-volume needs in customer experience positions in addition to professional staff across all corporate functions. The following responsibilities will include but are not limited to:

• Build relationships with managers and define recruiting strategy
• Creatively source and recruit qualified candidates by executing recruiting calls, attending seminars and local networking events
• Qualify candidates by conducting telephone and in-person interviews to obtain work history, education, training, job skills, and salary requirements
• Complete appropriate reference checks on candidates to ensure authenticity of stated skills and experience
• Manage the selection and interview process to ensure quality of hire and excellent candidate experience
• Package the candidates for presentation to hiring manager
• Present job opportunities to candidates and negotiate terms
• Report weekly on key metrics
• A strong sense of urgency

Education

• Bachelor's Degree or equivalent work experience

Qualifications

• 2+ years full cycle recruiting experience·
• Prior experience with an ATS (Applicant Tracking System)
• Comfortable working in a dynamic and fast paced environment
• Superb written and verbal communication skills
• Excellent organizational skills and ability to multitask
• Microsoft Office Suite

Now Hiring in Customer Service Representatives!

Onsite Position 

Help People and Help Grow Your Career!
Do you have the desire, personality, and people skills to work in the customer service industry? How about getting in the door with an exceptional company that offers room to advance your career? We have an immediate opening for a Customer Service Representative in a Contract-to-Hire position, that offers competitive pay and benefits and a fun, professional work environment. Don’t miss out on this amazing career opportunity!

Looking for open availability from Monday-Sunday between 7am and 1am

Apply now and get on the road to success with RemX - named a “Best in Class” employer for 9 straight years.

Job Requirements

• Previous customer service and call center experience
• Proficient in use and navigation of computers and software
• Types 30-40 WPM
• Ability to multi-task effectively
• Ability to handle chats, in/out communication
• Ability to look up information and provide account details or verification of information
• Able to use dual monitors and can toggle between windows, tabs and screens
• Ability to talk and type at same time
• Familiar with headsets and auto-dialer use

Job Responsibilities

• Meet call time requirements and other metrics
• Responsible for offline time tracking
• Responsible for high QA/Quality Monitoring Scores
• Maintain efficient average talk time (ATT) and efficient average after call work time (ACW) metrics
• Ability to upsell/upgrade products or services
• Ability to meet production goals
• Performs other duties assigned

Pay: $14.50

Now Hiring in Customer Service! Immediate Opening

This is an ONSITE Position ( Not remote)

Job Requirements

• Previous customer service and call center experience
• Proficient in use and navigation of computers and software
• Types 30-40 WPM
• Ability to multi-task effectively
• Ability to handle chats, in/out communication
• Ability to look up information and provide account details or verification of information
• Able to use dual monitors and can toggle between windows, tabs and screens
• Ability to talk and type at same time
• Familiar with headsets and auto-dialer use

Availability Requirements:

Monday - Sunday 6am - 1am CST

Job Responsibilities

• Meet call time requirements and other metrics
• Responsible for offline time tracking
• Responsible for high QA/Quality Monitoring Scores
• Maintain efficient average talk time (ATT) and efficient average after call work time (ACW) metrics
• Ability to upsell/upgrade products or services
• Ability to meet production goals
• Performs other duties assigned

Pay: $14.50/hr

Must live in the Dallas TX area and available to work weekends- Position is ONSITE

The Product Content Specialist syndicates all product data, support documentation, product images, and additional attributes using the Admin database and other proprietary tools.

Duration: 2-3 months contract role. Possibility to go longer.

Pay: $17/hr

Location: Hybrid in Kennesaw

Job Duties:

• Create, update, and maintain all product and related database content for new and existing products as well as, any new product maintenance initiatives.
• Write product descriptions using various vendor catalogs and other product related materials, including competitors’ websites.
• Load product images of the correct size and format that pertain to an appropriate product in accordance with department standards.

Requirements:

• Online content skills; editing and proofing skills; grammar and punctuation.
• Intermediate to Advance knowledge of Microsoft Excel, especially formulas and functions to include VLOOKUP and Conditional Formatting
• Experience in Auto Quotes or Admin Database is preferred.
• Excellent verbal and written communication skills
• Bachelor's degree or equivalent preferred 

Our client in Alpharetta, GA is looking for a Customer Service Representative with an extensive background using social media to join their team. 

Start: ASAP 

Pay: $16.00Hr PAID WEEKLY 

Hours: Mon-Fri 9AM-5PM 

Location: onsite Alpharetta, GA

Responsibilities: 

• Manage Helpdesk Tickets on Gorgias App, Multiple Channel Integration within 24 Hour Cycle
• Manage Social Media Platform, FACEBOOK, Instagram and Twitter. Familiar with TIKTOK.
• Manage Telephone Support Calls, Working with CSR Team on Shifts
• Achieve High End Quality Resolutions for Customer Complaints in several online brand markets
• Proficient in typing and recording customer calls and complaint escalations
• Identify Lead Generation Sales Calls or Tickets for Pre-Sale to Sales Team

Requirements:

• Bilingual with Spanish is a plus 
• Strong customer services and/or call center experience, CSM training 1-2 years, a plus

• Strong analytical, problem-solving skills
• Strong interpersonal, writing, verbal skills, and listening skills, proficient typing skills
• Working knowledge of social media, FACEBOOK, Instagram and Twitter
• Microsoft Office Suite, Outlook email and Excel, type fast, but accurate, at least 55 WPM.
• Understand mobile device technology, a plus

Maintain quality standards, reviews all outgoing applications, documents inspection results, and continually updates job knowledge to provide solutions.

        Conducts reviews through completed work by document management team. Immediately report any errors or omissions to ensure that an internal fact-finding effort is conducted and that an appropriate response/follow up to the incident occurs to correct the discrepancies

Pay: $15/hr paid weekly

Start date: FEB

Assignment Length: Contract till May; Long term opportunities based on performance, attendance, and business needs

Training: 3 weeks 8am-4:30pm

MINIMUM JOB Qualifications

Education / Training:

• High School Diploma or GED.  Associate degree preferred. Proficient computer skills with Microsoft Office.

• Two years’ experience /Pervious or current working experience in document quality assurance preferred.

RemX is looking to fill an on-site Inside Sales Manager position for a client in Duluth, GA. 

*This position is NOT remote*

Job Title:                   Sales Manager

Department:              Intake Services

Location:                   Corporate Office (Duluth, Georgia)

Primary Purpose:

Client is searching for an experienced, proven Inside Sales Manager and innovative thinker to direct a team of sales professionals focused on growing our sales department. The position will partner with the Senior Leadership team members to execute departmental quotas and goals. Your leadership will steer the sales team through a defined career path that will enable them to hit their professional goals as they continue to grow their careers in the company.

Essential Duties and Responsibilities

   • Sales Operations: Create and manage a reporting framework for opportunities, forecasts, and churn analysis; conduct sales analysis to identify opportunities to enhance and accelerate the sales cycle; drive internal strategy for CRM: how we use CRM to scale our customer growth (including Accounts, Opportunities, Forecasting, etc.), managing territory alignment and analyzing the distribution on a constant basis, utilize quantitative insights to recommend new initiatives and best practices for sales and sales leadership, provide sales training and tools as necessary to the sales team to accelerate the sales cycle, and collaborate with outside vendors as needed to provide playbooks, best practices, and tools

• Business and Strategic Planning: Support management in strategic, operational, and financial planning and ensure decisions are in line with overall sales approach and goals; ensure we have plans and KPIs in place at a regional and market/vertical level, develop and implement go-to-market strategies, e.g., for new markets, products or verticals, organization restructuring, and design, provide the business analytic capability to help drive initiatives critical to ongoing growth, and lead sophisticated research and analysis (e.g., revenue, customer, market and competitive trends and insights) for leadership to support decision-making

• Operating Rhythm: Lead operational reviews and rhythm of the business to drive decision-making and review progress on regional goals and priorities (e.g., monthly/quarterly business reviews), lead core sales operations processes for the inside and outside sales team, including quarterly and annual goal setting, drive key leadership meetings and facilitate alignment on critical issues and opportunities, and develop collaborative relationships with key stakeholders across the company and represent the workplace team with Cross-Functional teams

• Strategic Projects and Initiatives: Identify, scope, and drive critical projects and initiatives for the Workplace team, partnering with cross-functional teams across the organization, lead/facilitating cross-functional teams to get work done, driving recommendations through to implementation, driving operational excellence through identification and execution of opportunity areas that create efficiency, remove obstacles, or create improved processes and approaches to the business, partner with leaders and HR on Organizational Effectiveness

• 3-5+ years’ experience in activating Customer Experience or Experience Management initiatives, including at least three successful “bringing experiences to life” projects

• Must have high-performance cold-calling skills and be comfortable with finding structured solutions in a fast-moving, unstructured environment

Education:  Bachelor’s degree in business, engineering, or other relevant quantitative disciplines from an accredited university/Equivalent some college preferred with10+ years of equivalent sales management operations

Experience/Job Knowledge:  

• 7+ years of experience in strategic planning and sales operations

• 7+ years of experience of successful inside/outside sales and account management experience in a B2C environment selling financial securities, automotives, or insurance products

• Distinctive problem solving and analysis, experience solving complex and diverse business problems (commercial, operational, organizational), and to drive projects from strategy to execution

• Experience developing or oversee advanced quantitative analysis and derive actionable insights

• Leadership and influencing. Can lead/influence stakeholders at all levels of an organization

• Demonstrable experience working cross-functionally with leadership in developing and executing successful plans

• Results and detail-oriented, with proven business acumen

• Superior Excel and PowerPoint

General office skills: Ability to type 50-60 wpm, strong data entry skills, general computer knowledge, file, ability to prioritize, organizational skills, ability to work well with co-workers/clients, “team player”.

Strong communicational skills, ability to meet strict deadlines, ability to reach logical conclusions/resolve customer problems in a timely manner, customer service skills, detail oriented. Must be able to maintain high level of data entry accuracy in deadline-oriented environment.                    

Are you looking to take a deeper dive in the medical benefits industry?

Well, you’re in luck! Our Fortune 500 supplemental benefits client needs highly motivated and friendly candidates for their team of Benefits Investigation Representatives!

Come get your foot in the door for chance to expand your medical resume!!

Position: Benefits Investigation Representative (Temp)

Length: Between 60-90 days (with possibility of extension or project transfer)

Location: Onsite: Must be within 45-minute commute or closer to Plantation area *MIRAMAR, FL & Immediately Surrounding Cities Only*

Pay (FIRM): $18/hr. weekly pay & FULL benefits immediately (Medical, Dental, Vision)

Training: Onsite: Plantation area

Shift: Must be flexible and available each day of the week, to work an 8hr. shift. Days off will be assigned after training. You MUST be able to ensure your availability will not change throughout the duration of your contract. Your designated shift will fall between the hours below:

8AM - 10PM EST *NO EXCEPTIONS!* Shifts preference will be taken into consideration; however, you must be flexible enough to work any shift within the outlined window above. Otherwise, you will not be eligible to move forward with this opportunity.

Position Details:

• Handle high frequency inbound calls environment
• Assist callers with a bright, up-beat attitude and ensure their needs are successfully met
• Must be able to multitask between several internal system programs
• Must adhere to company set policies and procedures as well as those in place with the HIPPA Laws

Are you looking to take a deeper dive in the medical benefits industry?

Well, you’re in luck! Our Fortune 500 supplemental benefits client needs highly motivated and friendly candidates for their team of Benefits Investigation Representatives!

Get your foot in the door for chance to expand your medical resume!!

Position: Benefits Investigation Representative (Temp)

Length: Between 60-90 days (with possibility of extension or project transfer)

Location: Onsite: Must be within 45-minute commute or closer to Plantation area *PLANTATION, FL & Immediately Surrounding Cities Only*

Pay (FIRM): $18/hr. weekly pay & FULL benefits immediately (Medical, Dental, Vision)

Training: Onsite: Plantation area

Shift: Must be flexible and available each day of the week, to work an 8hr. shift. Days off will be assigned after training. You MUST be able to ensure your availability will not change throughout the duration of your contract. Your designated shift will fall between the hours below:

8AM - 10PM EST *NO EXCEPTIONS!* Shifts preference will be taken into consideration; however, you must be flexible enough to work any shift within the outlined window above. Otherwise, you will not be eligible to move forward with this opportunity.

Position Details:

• Handle high frequency inbound calls environment
• Assist callers with a bright, up-beat attitude and ensure their needs are successfully met
• Must be able to multitask between several internal system programs
• Must adhere to company set policies and procedures as well as those in place with the HIPPA Laws

New year, New Career! Our client in Alpharetta is seek experienced professionals to join their join team!

Start: 2/8/23

Pay: $18/HR or $19.50/HR with a bachelor's degree

Location: Onsite in Alpharetta, GA

Work Schedule:

• Hours: Mon-Fri 8am-5pm
• Overtime offered as needed
• Must be flexible, schedule may change with business needs

Job Duties:

• High Volume inbound/outbound calls
• Process payments and payoffs
• Perform miscellaneous tasks as assigned
• Adheres to appropriate Compliance policies and procedures
• Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
• Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance

Requirements: 

• 1 year or more of call center experience 
• Bachelor's degree preferred. 
• Proficient in MS Office (Word, Excel, Teams)
• Excellent written and oral communication skills
• Ability to multitask is essential

Jump into the New Year with a New Career. Our client in Alpharetta is seeking experienced professionals to join their team!

Start: February 8th, 2023

Pay: $18/HR or 19.50/HR with a bachelor's degree

Location: Onsite in Alpharetta, GA

Work Schedule:

 Monday-Saturday

• 3 shifts per week 8:00am-5:00pm
• 2 shifts per week 11:00am-8:00pm
• 2 Saturday shifts required per month 8:00am-12:00pm (Mandatory Overtime)

Job Duties:

• High Volume inbound/outbound calls
• Process payments and payoffs
• Perform miscellaneous tasks as assigned
• Adheres to appropriate Compliance policies and procedures
• Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
• Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance

Requirements: 

• 1 year or more of call center experience 
• Proficient in MS Office (Word, Excel, Teams)
• Excellent written and oral communication skills
• Ability to multitask is essential
• Bachelor's degree preferred 

Are you looking for an amazing customer service opportunity? Do you have a passion to help others? If you answered yes, click APPLY today!! 

*Must live within 30 miles of Plantation, FL*

Location: Onsite in Plantation, FL

Pay: $17/HR

Start date: 1/23/23

Hours: Three shifts offered - 8AM-4:30PM, 9am-5:30pm, 2:30pm-11pm

Title: Customer Service Representative 

Job Responsibilities: 

• Inbound calls only 
• Respond to and own consumer inquiries and issues 
• Provide education and status on previously submitted pre-authorizations or pre-determination requests 
• Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance 

Requirements: 

• Prior customer service experience 
• High School diploma 
• Goal-driven and detail oriented 

Do you have experience in banking or data entry and very detailed oriented? This is the opportunity for you!

Job Duties

• Review and prepare AHFC contract packages
• Accurate data entry
• Package verification-verify accuracy of forms and signatures
• Correction of dealer errors and follow-up
• Process check requisitions and perform research as needed.
• Adhere to appropriate Compliance policies and procedures
• Provide exceptional Customer Service assistance to dealers

 Desired Skill Set

• Proficient in MS Office (Word, Excel, Teams)
• Excellent written and oral communication skills
• Friendliness, tact, efficiency, organization, patience, and the ability to work well under pressure and deadlines are keys to success in this position
• Accuracy is essential to comply with federal & state lending and documentation requirements so good attention to detail is needed
• Must be detail oriented, process oriented, and self-motivated
• Eager to learn, positive attitude, and flexibility are also important
• Customer Service and/or Financial background is a plus
• College Degree (4 Year) is preferred but not required

Work Schedule

• Monday through Friday 8 AM – 5 PM or 9 AM- 6PM
• Some scheduled Saturdays and overtime as needed
• Must be flexible, schedule may change with business needs

This is an onsite position in Alpharetta, GA ( Not remote)

Pay: $18.00/hr

 If you are looking for a LONG-TERM opportunity, click APPLY NOW!

Pay: 

$18/hr without degree

$19.00 with a degree

Location: Onsite in Alpharetta, GA

Work Schedule

Monday-Friday 8am-5pm

Start as soon as they clear background 

• Finance/banking is best
• Trustworthy
• Detail oriented
• Strong computer skills
• Ability to retain information
• Customer focus

review contract numbers and compare what is in the system

Have to make sure things match

Review errors

Process 90-100 applications a day

Handle less than 20 calls a day

Temp to Hire – could be quick if it is going well

The Product Content Specialist syndicates all product data, support documentation, product images, and additional attributes using the Admin database and other proprietary tools.

2-3 months contract role. Possibility to go longer

Pay: $17/hr

Hybrid in Kennesaw

Responsibilities: 

• Create, update, and maintain all product and related database content for new and existing products as well as, any new product maintenance initiatives.
• Write product descriptions using various vendor catalogs and other product related materials, including competitors’ websites.
• Load product images of the correct size and format that pertain to an appropriate product in accordance with department standards.

Requirements:

• Online content skills; editing and proofing skills; grammar and punctuation
• Intermediate to Advance knowledge of Microsoft Excel, especially formulas and functions to include VLOOKUP and Conditional Formatting
• Experience in Auto Quotes or Admin Database is preferred
• Experience in the restaurant industry is helpful
• Excellent verbal and written communication skills
• High school diploma or General Education Development (GED) or equivalent

Our client, a leading automotive company, is seeking qualified candidates to join their funding department. 

Pay: $18.00 without a degree. $19.50 with a BA+

Location: Onsite in Alpharetta, GA

Start: ASAP

Work Schedule:

• • Monday through Friday 8 AM – 5 PM
  • Some Saturdays and overtime based on business needs
  • Must be flexible, schedule may change with business needs

Job Responsibilities:

• Review and prepare AHFC contract packages
• Accurate data entry
• Package verification-verify accuracy of forms and signatures
• Correction of dealer errors and follow-up
• Process check requisitions and perform research as needed.
• Adhere to appropriate Compliance policies and procedures
• Provide exceptional Customer Service assistance to dealers

Required Qualifications: 

• Proficient in MS Office (Word, Excel, Teams)
• Excellent written and oral communication skills
• Accuracy is essential to comply with federal & state lending and documentation requirements so good attention to detail is needed
• Must be detail oriented, process oriented, and self-motivated
• Eager to learn, positive attitude, and flexibility are also important
• Customer Service and/or Financial background is a plus