Atlanta, GA - Contact Center Support

Are you looking for a permanent opportunity? We are looking for people that are passionate about providing quality customer service to support a technology based company.

This will be remote for the time being, but must be able to commute to Alpharetta once they return to the office.

Center Hours of Operation: 8am-12pm 7 days a week - will be given a set shift between these hours

Pay: $17/hr 

The Position:

• Deliver excellent customer support through various channels i.e. voice, email, and chat
• Meet and maintain high quality and productivity metrics month over month
• Provide app navigation assistance
• Opportunities for growth within the organization
• Benefits offered such as 401K, PTO, Healthcare Insurance 

 Requirements:

• Bilingual in Spanish and English
• High School diploma or equivalent
• Customer service experience in a contact center 
• Background in finance or technology is a plus
• Must be professional, approachable, and articulate with strong interpersonal skills
• Strong computer skills and basic proficiency with the Microsoft Office suite

Looking for someone that can assist with the admin side of the recruiting process. This person will also assist with sourcing and conduct initial phone interviews with candidates.

This is a contract role for now, but may have opportunity to go permanent in the future. Great company culture!

50/50 remote/in office (Alpharetta)

Pay - $24+ based on experience

Hours - 8am-5pm Monday-Friday

Are you looking for a career? We have an opportunity for you with our client in Kennesaw. This is with an American multinational corporation involved in marketing and distributing food products, small wares, and kitchen equipment.

Responsibilities:

• Communicate with internal and external customer
• Receive customer request via by telephone, email, or chat
• Assist customers with purchasing products and upsell certain items based on business needs
• Provide product information to clients

Requirements

• Minimum 1 to 3 years’ experience in call center experience, or related transferable skills
• Customer focused and Internet savvy
• Strong MS Office skills
• Experience in Sales
• Restaurant supply/commercial food service experience
• Bilingual Spanish is a plus

Our client is a growing payment technology company in Roswell, Ga. They are looking for someone who is passionate about assisting in growing the company and work as the Sales Support Administrator. In this position, you will be responsible for providing administrative support to the Sales Team. 

This position will require you to work in the Roswell office. 

Responsibilities:

• Process customers orders
• Manage sales inquiries
• Deliver strong customer service while communicating with clients
• Create and review reports

Requirements:

• Excellent customer service experience
• Experience with Salesforce
• Sales support background
• Willingness to help
• Attention to detail and excellent organizational skills

Are you looking for a permanent opportunity? We are looking for people that are passionate about providing quality customer service to support a technology based company.

This will be remote for the time being, but must be able to commute to Alpharetta once they return to the office.

Center Hours of Operation: 8am-12pm 7 days a week - will be given a set shift between these hours

Pay: $16 an hour ($17/hr for Bilingual)

The Position:

• Deliver excellent customer support through various channels i.e. voice, email, and chat
• Meet and maintain high quality and productivity metrics month over month
• Provide app navigation assistance
• Opportunities for growth within the organization
• Benefits offered such as 401K, PTO, Healthcare Insurance 

 Requirements:

• High School diploma or equivalent
• Customer service experience in a contact center 
• Background in finance or technology is a plus
• Must be professional, approachable, and articulate with strong interpersonal skills
• Strong computer skills and basic proficiency with the Microsoft Office suite

LOOKING FOR A LONG TERM ROLE WITH A NATIONAL COMPANY? LOOKING FOR FULL BENEFITS ONCE PERM?

Job Duties

• Preparing AHFC contract packages, entering data, and working with dealers
•  Paperwork review, preparation, and accurate data entry
• Package verification, checking for completeness of forms and signatures
• Correction of dealer errors and follow-up
• Process credit department check requisitions, perform research as needed.
• Adheres to appropriate Compliance policies and procedures

Assignment Description

• Long-term temporary assignment with no set time or guarantee of a full-time position
• Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance

Desired Soft-Skills

• Must be proficient in MS Office (Word, Excel) and possess excellent written and oral communication skills
• Friendliness, tact, efficiency, organization, patience, and ability to work well under pressure and deadlines are keys to success in this position
• Accuracy is essential in order to comply with federal and state lending and documentation requirements.
• Eager to learn
• College Degree (4 Year) is preferred but not required

Work Schedule

• Monday through Friday 11am-8pm
• Must be flexible, schedule may change with business needs

• Initially will not take phone calls but that may change later

Our client is a growing payment technology company in Roswell, Ga. They are looking for someone who is passionate about assisting in growing the company and work as the Sales Support Administrator. In this position, you will be responsible for providing administrative support to the Sales Team. 

This position will require you to work in the Roswell office. 

Responsibilities:

• Process customers orders
• Manage sales inquiries
• Deliver strong customer service while communicating with clients
• Create and review reports

Requirements:

• Excellent customer service experience
• Experience with Salesforce
• Sales support background
• Willingness to help
• Attention to detail and excellent organizational skills

RemX Specialty Staffing is looking to fill multiple positions for an auto financing company in Alpharetta, GA. The Funding Clerk will be responsible for: 

• Prepare contract packages
• Review and prepare paperwork with accuracy
• Enter or correct data
• Process check requisitions

Hours: 11:am-8pm Monday-Friday

Pay: $15.50

Requirements:

• Bachelor's Degree required
• Proficient in Microsoft Word and Excel
• Detail oriented
• Ability to work in a deadline driven environment

Are you looking for a career? We have an opportunity for you with our client in Kennesaw. This is with an American multinational corporation involved in marketing and distributing food products, small wares, and kitchen equipment.

Responsibilities:

• Communicate with internal and external customer
• Receive customer request via by telephone, email, or chat
• Assist customers with purchasing products and upsell certain items based on business needs
• Provide product information to clients

Requirements

• Minimum 1 to 3 years’ experience in call center experience, or related transferable skills
• Customer focused and Internet savvy
• Strong MS Office skills
• Experience in Sales
• Restaurant supply/commercial food service experience
• Bilingual Spanish is a plus

The Bilingual Office Assistant will provide support to the Human Resources depart at the manufacturing plant. The position will focus on recruiting, policy and procedure administration, training and various administrative duties.

Responsibilities:

• Maintains employee files such as employee personnel files, benefit files and staffing/recruiting files
• Assists in maintaining and administering the Applicant Tracking System
• Conduct phone screens, scheduling interviews, creating offer letters, initiating drug/background checks and creating new hire packets

Pay: $24/hr

Requirements:

• Bilingual in Spanish, Vietnamese, Karen or Burmese
• 1-3 years of office or administrative experience required
• HR experience is preferred
• Strong Microsoft Excel, Word Processing, and Power Point
• Strong written and verbal communication skills

RemX Specialty Staffing is currently hiring Early Collections Representatives to work for our client located in the Alpharetta, GA area.  In this position, job duties to include the following-

• Handling heavy volume of inbound/outbound calls
• Assisting customers calling in regards to various account issues and providing general information as needed.
• Data entry
• Providing excellent customer service
• Successfully contribute to increasing Customer Satisfaction scores and meeting objectives.

Pay: $15.50/HR ($16.50/HR if bilingual)

Shift: 2 late shifts (11-8) per week 8-5 on the other days, every Friday 8-5, 2-3 Saturdays per month 8-noon (overtime if they worked the entire week)

Job Requirements-

• MUST HAVE A BACHELOR'S DEGREE!!!
• Excellent verbal communication skills.
• Ability to multi-task is a MUST!
• Previous customer service experience
• Self-starter and ready to learn!
• Bilingual (Spanish-Speaking) a plus!!!

The HR Assistant will provide support to the Human Resources depart at the manufacturing plant. The position will focus on recruiting, policy and procedure administration, training and various administrative duties.

Responsibilities:

• Maintains employee files such as employee personnel files, benefit files and staffing/recruiting files
• Assists in maintaining and administering the Applicant Tracking System
• Conduct phone screens, scheduling interviews, creating offer letters, initiating drug/background checks and creating new hire packets

Pay: $24/hr

Requirements:

• 1-3 years of HR or Recruiting experience
• 6 months of manufacturing experience
• Bilingual in Spanish and English is a plus
• Strong Microsoft Excel, Word Processing, and Power Point
• Strong written and verbal communication skills

RemX Specialty Staffing is currently hiring Call Center Customer Service Representatives for to work for a technology-based company located in Alpharetta, GA. 

This will be a remote opportunity for now however candidates must be able to commute to Alpharetta once they return back to the office.

Job duties will include the following-

• Deliver excellent customer support through various channels such as phone, email and chat.
• Meet and maintain high quality and productivity metrics on a consistent monthly basis.
• Provide app navigation assistance
• Handle customer complaints and provide timely solutions as well as following up to ensure resolution.
• Maintain current knowledge of products and resources
• Additional responsibilities as required

Pay Rate: $16/HR ($17/HR for bilingual)

Start Date: May 25th

Shifts: Between 8AM-12:00AM (hours/days off will vary)

Are you looking for a permanent opportunity? We are looking for people that are passionate about providing quality customer service to support a technology based company.

This will be remote for the time being, but must be able to commute to Alpharetta once they return to the office.

Shifts: Between 8:00am - 12:00am (days off vary)

Pay: $16 an hour ($17/hr for Bilingual)

Start: May 25th

The Position:

• Deliver excellent customer support through various channels i.e. voice, email, and chat
• Meet and maintain high quality and productivity metrics month over month
• Provide app navigation assistance
• Opportunities for growth within the organization
• Benefits offered such as 401K, PTO, Healthcare Insurance 

 Requirements:

• High School diploma or equivalent
• Customer service experience in a contact center 
• Background in finance or technology is a plus
• Must be professional, approachable, and articulate with strong interpersonal skills
• Strong computer skills and basic proficiency with the Microsoft Office suite

REMOTE WORK AVAILABLE!!!! RemX Staffing is currently hiring individuals to work for one of the nation's leading providers of emergency and non-emergency transportation. In this role as a Customer Service Representative, you will become an integral part of serving their members and assisting them with arranging transportation to their medical appointments. 

Job duties to include the following-

• Answering inbound calls from clients, doctors and medical facilities to arrange transportation to medical appointments
• Verify eligibility and transportation requirements
• Utilize advanced scheduling software to optimize number of rides and determine best route.
• Maintain high level of professionalism.

Schedule-1st, 2nd or 3rd shifts available (days off may vary)

Pay-$12/HR ($13/HR if bilingual)

Job Requirements-

• High School Diploma or GED
• Previous customer service experience (minimum of 1 year)
• Proficient computer skills
• Must have ethernet cord/modem connection.  WIFI does not work!!!
• Bilingual (Spanish) is a plus!!!!

RemX Specialty Staffing is currently filling Data Entry Clerk positions for an insurance company located in Kennesaw, GA.  Job duties will include but are not limited to the following:

• Processing insurance documents and verify for accuracy
• Make corrections/updates as defined in the business processing rules.
• Escalate any issues to team leads or supervisors as needed.
• Maintain a minimum of 98% accuracy each month.
• Other duties as assigned.

REQUIREMENTS:

• Ability to type minimum of 60 wpm and 7500 kpm.
• Previous data entry experience (minimum of 1 year)
• Insurance and/or banking background a plus.
• High school diploma or GED
• Own computer plus external monitor and keyboard
• High-speed internet

PAY RATE: $14/HR

REMOTE WORK AVAILABLE!!!! RemX Staffing is currently hiring individuals to work for one of the nation's leading providers of emergency and non-emergency transportation. In this role as a Customer Service Representative, you will become an integral part of serving their members and assisting them with arranging transportation to their medical appointments. 

Job duties to include the following-

• Answering inbound calls from clients, doctors and medical facilities to arrange transportation to medical appointments
• Verify eligibility and transportation requirements
• Utilize advanced scheduling software to optimize number of rides and determine best route.
• Maintain high level of professionalism.

Schedule-1st, 2nd or 3rd shifts available (days off may vary)

Pay-$12/HR ($13/HR if bilingual)

Job Requirements-

• High School Diploma or GED
• Previous customer service experience (minimum of 1 year)
• Proficient computer skills
• Must have ethernet cord/modem connection.  WIFI does not work!!!
• Bilingual (Spanish) is a plus!!!!

Are you a goal setter and want to earn money for hitting your numbers? RemX Specialty Staffing is looking for Customer Service Associates for a Automotive company in Norcross, GA to help generate leads. 

As a Customer Service Associate you will utilize Email/Chat/Phone to respond to customers about vehicles and available inventory. 

Responsibilities:

• Contact and communicate with customers to identify automotive needs
• Answer all calls in a prompt, professional and courteous manner
• Set appointments for customers to view vehicles
• Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages
• Must be able and willing to make a high volume amount of calls a day ranging from 100-120 outbound calls per day and 50+emails each day

Pay: Earn Up to $55,000.00 per year

Compensation package includes:  Base salary, commission, bonuses and benefits

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Requirement:

• Outbound or sales experience required
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls to customers preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Team player
• Self-starter
• Bilingual in Spanish and/or Korean is a PLUS

Are you looking for an opportunity in the insurance technology industry? 

RemX Specialty Staffing is currently hiring Customer Service Representatives to work for our client located in Kennesaw, GA.  In this role, you would be assisting with customer questions/complaints, general account information, processing cancellations and other queries. 

Once fully-trained, this role will become a remote position!

Job Duties include-

• Answer inbound calls for assigned lender relationships including assisting callers with questions regarding letters or charges for insurance; obtaining proof of coverage; etc.
• Work account call queues and call customer to obtain current insurance agency or carrier information.
• Check insurance websites for proof of coverage and printing proof for data entry
• Assist Customer Service Coordinator as needed
• Help in all other (Non Assigned) queues for when needed 
• Attend departmental meetings as requested
• Maintain professional working relationships with clients and other employees
• Other related projects as assigned

RemX is seeking a Access Specialist for a part time, Temp to Hire, position for a Medical Client in Marietta, GA.    Pay $12/hour. 

*Hours 7pm - 7:30am. *   Saturday and Sunday only!

The Access Specialist will:

• Register/check-in patients.
• Answer phones professionally using established protocols.
• Assist and respond to client and staff needs.
• Optimize operations by closely monitoring patient scheduling to ensure productivity.
• Monitor daily schedules and activities, making adjustments and reporting needed changes or issues.
• Implement process improvement.
• Work with a variety of internal and external customers.
• Respond to client, staff, and third party inquires in person or by phone.
• Monitor and back fill all outpatient staff schedules as needed.
• Maintain integrity in the collection of payment 
• Maintain confidentiality for all indirect/direct service in accordance with agency policies and HIPPA policies.

Are you looking for a permanent opportunity? We are looking for people that are passionate about providing quality customer service and assisting customers with booking travel reservations. 

This will be remote for the time being, but must be able to commute to Alpharetta once they return to the office.

Interviews happening the week of 3/22 so apply today!

Shifts are between 1:30pm-12:00am (3 days off)

The Position:

• Inbound call center environment
• Calls are from customers looking to book travel either using their rewards that have been accumulated, or purchasing travel using their payment card. You will also provide assistance to customers who have booked, but need help with cancelling, or making changes.
• Helping customers navigate what they can do and where they can go with their reward points
• Assisting customers experiencing issues with points redemption, etc.
• 40 hours of work a week
• $16 an hour
• Full benefits including PTO and Holiday Pay
• Our training will teach you about places in the world that you didn’t know existed!
• Opportunities for growth within the organization

RemX Specialty Staffing is currently hiring Customer Service Representatives to work for our client located in Englewood, CO.

In this role you would be responsible for the following-

• Handling a high volume of inbound/outbound calls from customers
• Providing excellent customer service with each and every caller
• Providing quick and efficient resolution to each caller's needs
• Utilizing various computer programs and properly documenting as needed
• Follow all company policies and procedures as required

Pay Rate: $13/HR + INCENTIVES!

Schedule: Call Center is open Monday-Sunday 6am to 7pm

Must be flexible with schedule and willing to work an 8 hour shift within those hours