Atlanta, GA - Contact Center Support

This is a long term project to create digital files out of hard copied documents. 

ESSENTIAL RESPONSIBILITIES/DUTIES INCLUDE, BUT ARE NOT LIMITED TO:

• Remove staples and prep documents for scanning
• Sort documents to appropriate categories,
• Prep documents: removing physical breaks and placing a "barcode target sheet" in place of physical breaks.
• Maintain a facility that is organized and meets tour quality standards at all times.
• Assist in clerical duties
• Other duties as assigned
• 7:30am-3:30pm M-F
• $10 per hr

***INTERVIEWS STARTING THIS WEEK!***

***Looking for sharp individuals who enjoy detail oriented work in a fast paced environment.***

Requirements:

• Must be able to lift heavy boxes of 20lb-25lbs 
• Must be comfortable climbing OSHA-approved ladder to carry/retrieve boxes on 20’ shelving 
• High School diploma or equivalent.
• 1-3 years of filing, or related experience
• Ability to maintain repetitive motion through shift with standard breaks.
• Must possess good organizational and time-management skills along with a strong attention to detail.
• Individual must be goal oriented and self-motivated, and able to function well in a team environment

Responsibilities:

• Cataloging/Manifesting (Populating Excel spreadsheet)
• Prepping (Preparing files to be scanned)
• Scanning (High speed and Large Format scanners)
• Quality Control of scanned documents
• File Uploading (Knowledge of file and network hierarchy)

Have you ever considered working in the Medical Field? If so, this job is for you.

We are looking for Call Center Representatives that will be the liaison between medical offices and insurance companies. The successful candidate will be able to abide by HIPAA laws while validating medical documentation. Candidate must be able to maintain thorough documentation in OPM of scheduling commitments with the ability to multi task.  

1 year of call center experience is required.

Hours: Monday-Friday 9:00 am to 5:30 pm 

Pay: $14.00 per hr

Starts Early March!

Looking for Qualified Call Center Professionals that are both Ambitious and Proficient, while maintaining the ability to produce outstanding quality in a fast-paced environment!!

Summary:

We are seeking driven call center professionals with excellent customer service skills and a positive attitude for our well known Healthcare Provider Group that is located in Alpharetta, GA. Within this role, you will be conducting outbound calls to medical facilities to request medical records on behalf of Insurance Companies. Qualified individuals will also be responsible for scheduling deliveries in order to get each record retrieved and processed for the annual medical audit taking place. If you are a focused candidate that enjoys the medical field while being in a balanced call center environment, this is the place for you!

Hours: Monday-Friday 9:00 am to 5:30 pm

Pay: $14.00 per hr

Location: Alpharetta, GA 

Looking for an exciting career?

This customer service position provides product and service information in reference to product support, answers general questions about the program and the products, and triages incoming calls to appropriate destination.  Responsible for documenting required data elements into required fields in a prompt accurate manner based on program design and requirements.  Works with internal departments at all levels to ensure smooth customer service operations and satisfactory resolution of customer requests. The Customer Service representatives will receive inbound call from patients, physician offices and pharmaceutical company representatives.

Key Responsibilities:

• Receives incoming calls from multiple customers, such as physicians, patient and sales team, must be able to process requests providing resolution or triage to appropriate areas for resolution
• Secures insurance verification of benefits for drug therapies when required.
• Answers inquiries, processes incoming requests received by fax, mail or e-mail, and provides callers with accurate, current information
• Process documents based on department guidelines in accordance with standards and performance indicators as defined by contractual requirements
• Documents customer requests and inquiries in call history database and ensure timely closure of all open issues
• Maintains all patient confidentiality

If you have any questions about this position, please call Rylander Thornton at 404-400-7055

Looking for an exciting career?

We are looking for some great customer service representatives who love helping our customers. 

You’ll be responsible for providing unprecedented customer service.  You’ll work scheduled shifts in a call center environment, Monday-Friday.

We have positions available at 1901 Eastpoint Parkway, 40223

This is a significant volume, so be sure that you’re ready and able to deal with that kind of daily load – you’ll get all the help you need along the way!

What You’ll Be Doing

• Data Entry
• Inbound/Outbound Calls
• Processing Claim Information
• Outbound calls to Pharmacies
• Track Shipments
• Intake on Fax Prescriptions

                         For more information please call Rylander Thornton at 404-400-7055

Our client has an opportunity for a Showroom Coordinator in their Atlanta Showroom. As a Showroom Coordinator, you will have the unique opportunity to develop your design and project specification skills while working with a wide variety of internal and external clients.

Duties and Responsibilities

• Welcoming dealers and designers in the showroom 
• Coordinate and maintain showroom appointments/events and tours with dealers and other showroom visitors as well as answer phones and field questions/requests.
• Maintain building facilities
• Ensure showroom furniture and displays are kept in impeccable order and always presented according to showroom standards.

Hours: 8am-5pm

***APPLY NOW FOR AN INTERVIEW***

One year of call center experience is required!

• The Call Center Representative connects with customers to resolve billing issues, create billing plans and collect payments
• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Pay Rate: $14.50 per hour

Hours:

Must be flexible to work between 8am-8pm Monday - Friday and at least 2 Saturdays a month (8am-12pm)

Schedules will change

Once permanent, the company offers awesome benefits and has a great company culture!

One year of call center experience is required!

The Call Center Representative connects with medical and provider offices to facilitate the retrieval of medical charts within the project timelines established by the clients. 

Pay Rate: $14.00 per hour

Shift: 9am-5:30pm M-F

***APPLY NOW FOR AN INTERVIEW***

One year of call center experience is required!

The Call Center Representative connects with medical and provider offices to facilitate the retrieval of medical charts within the project timelines established by the clients. 

Pay Rate: $14.00 per hour

Shift: 9am-5:30pm M-F

***APPLY NOW FOR AN INTERVIEW***

One year of call center experience is required!

The Call Center Representative connects with medical and provider offices to facilitate the retrieval of medical charts within the project timelines established by the clients. 

Pay Rate: $14.00 per hour

Shift: 9am-5:30pm M-F

***APPLY NOW FOR AN INTERVIEW***

One year of call center experience is required!

The Call Center Representative connects with medical and provider offices to facilitate the retrieval of medical charts within the project timelines established by the clients. 

Pay Rate: $14.00 per hour

Shift: 9am-5:30pm M-F

***APPLY NOW FOR AN INTERVIEW***

This is an entry level position responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. 

Responsibilities: 

• Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving inquiries in a timely manner.
• Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
• Completes release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.
• Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.

**Looking for an immediate start!!**

If you are a experienced Call Center Professional who provides outstanding customer service, this is a GREAT opportunity for you to get your foot in the door of the Healthcare Industry!!  

Summary:

Individuals in this role will be responsible for making outbound calls to Doctor's Offices, Hospitals, and other medical facilities in order to obtain Medical Charts. Individuals in this role will typically make between 50-65 outbound calls per day.

Hours: Monday-Friday 9:00 am to 5:30 pm 

Pay Rate: $14.00

IMMEDIATE START!!!

Must have at least 1 year of call center experience!

The Call Center Representative connects with medical and provider offices to facilitate the retrieval of medical charts within the project timelines established by the clients. 

Pay Rate: $14.00 per hour

Shift: 9:00am-5:30pm M-F

***APPLY NOW FOR AN INTERVIEW***

One year of call center experience is required!

The Call Center Representative connects with medical and provider offices to facilitate the retrieval of medical charts within the project timelines established by the clients. 

Pay Rate: $14.00 per hour

Shift: 9am-5:30pm M-F

***APPLY NOW FOR AN INTERVIEW***

If you are a experienced Call Center Professional who provides outstanding customer service, this is a GREAT opportunity for you to get your foot in the door of the Healthcare Industry!!  

Our client, a well known Healthcare company in Alpharetta, is seeking Customer Service/Call Center Representatives as they approach their peak season.

Summary:

In this role, candidates will  be responsible for contacting different medical facilities to schedule deliveries for requested medical records. In this role will typically make between 45-65 outbound calls per day to healthcare professionals in order to successfully achieve daily and weekly goals.

Hours: Monday-Friday 9:00 am to 5:30 pm 

Start Date: February 18th, 2019

Do you have experience in working with Medical Records? If so this could be a GREAT opportunity for YOU! Medical Records Clerk needed for a customer in the Lebanon, NH area. This is a contract assignment that could become permanent for a well-qualified candidate. This is a Monday-Friday position paying $19.42 per hour.

Medical Records Clerk Job Responsibilities and Duties:

• Responds to requests tor patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately 
• Obtains documentation requested by healthcare professionals, such as test results that are not yet filed in medical records.
• Follows procedures, protocols and rules to perform job duties while adhering to regulations and policies set forth by company 
• Maintains and protects sensitive and private information by keeping patient records confidential in accordance with HIPAA, local, state and federal laws and regulations.
• Maintains excellent communication while maintaining a courteous demeanor and professional attitude.

We are currently looking for a Medical Records Scantech for our client in the Dallas area. This will be for HEDIS and will last for 4-6 weeks. You will be responsible for scheduling appointments with medical facilities and traveling to 30-40 locations in the city of Dallas to scan medical charts for insurance companies. 

Our client, a marketing company in Norcross is seeking an Account Coordinator with exceptional MS Excel skills. Are you dependable, ready to roll your sleeves up and dig into reporting? If so, this is the position for you.

?SKILLS & REQUIREMENTS

• Provides front line timely and accurate responses to website, e-mail and telephone client issues for New Store Kit order inquiries.
• Manage day-to-day kits requests and location approvals coming in from the field.
• Make system updates for new locations and /or changes to orders.
• Support internal email aliases.
• Strong verbal and written communication skills.
• Attention to detail - reviews documents and deliverables before passing information to the client.
• Maintain a solid working knowledge of all company promotions and changes to the retail store strategy.
• Possesses general understanding in the areas of application programming, database and system design.
• Demonstrated experience using computer systems and learning new systems and applications quickly.
• Demonstrated ability to prioritize customer needs especially during promotional periods that may require overtime hours.
• Strong general computer and internet use skills including MS Office Suite (Intermediate Excel- Pivot tables, Vlookup/Macros is a must)
• Experience using order management systems. Great Plains experience a plus.
• Professional appearance and demeanor.
• Regular Punctual Attendance

Medical Records Clerk needed for a customer in the Santa Fe, NM area. This is a temporary assignment that could become permanent for a well-qualified candidate. The preferred candidate will have experience in a high-volume hospital setting. This is a Monday-Friday position paying $17.98 per hour.

Medical Records Clerk Job Responsibilities and Duties:

• Responds to requests tor patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately 
• Obtains documentation requested by healthcare professionals, such as test results that are not yet filed in medical records.
• Follows procedures, protocols and rules to perform job duties while adhering to regulations and policies set forth by company 
• Maintains and protects sensitive and private information by keeping patient records confidential in accordance with HIPAA, local, state and federal laws and regulations.
• Engages in ongoing training, education and professional activities to enhance knowledge, skills and professionalism

THE DOCUMENT PREP CLERK:

is responsible for prepping documents that are being formatted into digital format for client projects. Take a lead role in working with management to ensure compliance and regulations are being followed.

• Cataloging/Manifesting (Populating Excel spreadsheet)
• Prepping (Preparing files to be scanned)
• Scanning (High speed and Large Format scanners)
• Quality Control of scanned documents
• File Uploading (Knowledge of file and network hierarchy)
• $11.00 per hour

*INTERVIEWING NOW*

The Supervisor is responsible for achieving program KPIs by providing quality and efficient service to customers. This
is achieved through the daily management of the employee and includes motivating, recognizing and rewarding,
coaching, training and problem solving

Responsibilities

Provide daily direction and communication to employees in a timely, efficient and knowledgeable manner

• Provide continual evaluation of processes and procedures; suggest methods to improve area operations,
  efficiency and service to both internal and external customers
• 
   Provide statistical and performance feedback and coaching on a regular basis to each team member
  Advise and counsel employees that experience problems by providing appropriate coaching, direction and
  resolution
• 
  Ensure employees have appropriate training and other resources to perform their jobs; respond and resolve
  employee relations issues expressed by team members; create and maintain high quality work environment so
  team members are motivated to perform at their highest level
  
  Address disciplinary and/or performance problems according to company policy; make effective/appropriate
  decisions relative to corrective action as required
  
  Reviews employee’s work hours using company provided software to ensure employee has logged time
  accurately by validating each log in and out activity; updates schedules as needed
  
  
  If you would like more information about the position please call 404-400-7055 and ask for Rylander Thornton

Do you love cars and helping customers? 

RemX Specialty Staffing is looking for multiple Automotive Customer Service Representatives for our client in the Westside/Atlanta area. 

Responsibilities:

• Handle inbound calls from customers regarding automotive products, specifically headlights
• Assist customers on the installation and operation of products
• Document and navigate the system for tracking, shipping details, and to look up products
• Work with customers via phone, chat, and email 

Have you ever considered working in the Medical Field? If so, this job is for you.

We are looking for Call Center Representatives that will be the liaison between medical offices and insurance companies. The successful candidate will be able to abide by HIPAA laws while validating medical documentation. Candidate must be able to maintain thorough documentation in OPM of scheduling commitments with the ability to multi task.  

Hours: Monday-Friday 9:00 am to 5:30 pm 

Pay: $14.00 per hr

***Starts  Mid February***

Seeking Customer Service Representatives that work with hospital, HMO, clinical services to patients, their families & third-party representatives to verify eligibility coverage for drug benefits. Function as a liaison between special drug program patients & their insurance companies. 

• Monitors drug shipments and patient training between patients, physician offices and specialty pharmacies
• Work with vendor contacts (specialty pharmacies and/or Home Health agencies) to expedite approval and delivery of medication and injection administration and/or injection teach
• Understand reason for denial and take appropriate actions to resolve case
• Re-triage cases to appropriate specialty pharmacy when/if appropriate in a timely manner
• Respond to vendor statuses (written, electronic or verbal) making appropriate entries into NG system
• Set follow up alarms as appropriate to resolve patient prescription request
• Develops and works daily report and maintains e-mail of pending cases in a timely fashion
• Coordinates and schedules conference calls with vendor contact and/or home health company to review status of cases
• Maintains all patient confidentiality
• Other duties and responsibilities as assigned by supervisor.

If you have these qualifications please feel free to call Rylander Thornton if you have any questions at 404-400-7055

Looking for a long term career opportunity with growth available? If you love finding solutions for customers, we have the job for you!

RemX Specialty Staffing is looking for a Customer Account Representative to support our client in North Alpharetta. You will be taking inbound call and placing outbound calls to assist customers with bringing their accounts current.

• Find the root cause of the delinquency and find solutions for the customers
• Take approximately 200+ calls a day
• Meet production and quality numbers

Hours:

Must be flexible to work between 8am-8pm Monday - Friday and at least 2 Saturdays a month (8am-12pm)

Schedules will change

Once permanent, the company offers awesome benefits and has a great company culture!

Our client, a very busy medical office, is seeking two front office coordinators who are willing to go the extra mile for their patients. If you do well in a fast paced environment, this is the job for you!

Job Duties:

• Answer incoming calls and schedule appointments.
• Greet patients when they arrive at the office and provide them with any necessary paperwork or other information
• Collect co-pays and other fees required prior to the office visit or treatment
• Direct patients to the lab area for scheduled blood work and other testing
• Verify insurance coverage and assist the billing department with processing claims
• Schedule appointments and confirm appointments two days in advance
• Assist patients with re-scheduling appointments and other scheduling issues
• Communicate test results to patients when directed by physicians or nursing professionals
• Inform patients of credit card declines and other billing issues

RemX is seeking a UI Designer for a 12-month contract (with possible potential for hire!) for a client in Alpharetta. This client has an amazing, fun and passion driven culture. Pay: $25-27 per hour depending on experience. Approximately 38 hours per week.

The UI Designer will:

· Be creating responsive designs for a complex, web-based interface that is delivered across both desktop and mobile browsers.

· Will partner with a UX designer to create all product-related designs throughout the product lifecycle.

· The UI designer will design screens and develop UI components and style guides. Once the design work has been completed and moves to execution, the UI and UX designers will work with the engineering team to provide clarifications and guidance.

· Close collaboration with our product management and UX team

• Work closely with our frontend-developers to make sure we provide a world-class quality of user experience
• Understand the user-base who will be working on the application and design the UI accordingly
• Be part of the effort to expand our UI Components library
• Identify design problems and devise elegant solutions