Atlanta, GA - Contact Center Support

RemX Specialty Staffing is looking for a Sr. Manager, Customer Experience Analyst for our client in Alpharetta. We're looking for someone who can manage the customer experience program, analyze data, and communicate insights and suggestions to Executive Leaders. Work for a nationally known, highly respected, industry leading organization. This direct hire opportunity offers a great culture and work environment and has several onsite benefits.

This position will require you to train onsite in Alpharetta and will have hybrid model after training. Hours are 8:30am-5:30pm.

Salary is based on experience.

• Manage the Customer Experience program in close partnership with team leadership, including developing the program roadmap, tracking progress, and making informed recommendations for optimization.
• Map the customer experience across all touchpoints and channels.
• Perform analytics across multiple sources of customer data using quantitative and qualitative tools and methods to drive actionable insights.
• Develop reports/presentations supporting CX findings and set clear expectations and action plan for sustainable improvement.
• Lead the design, implementation and optimization of the survey process and platform, as well as analytics and reporting specific to CX initiatives.

Requirements:

• Bachelor’s degree required; advanced degree (MBA/MS) in economics, statistics, marketing, finance, or business preferred.
• 3+ years in a customer experience or consumer insights related role.
• 10+ years of experience in analytics.
• Advanced skills with Microsoft Excel and PowerPoint are required.
• Experience working with Qualtrics (preferred), Medallia, or any CX survey and dashboard platform.
• Experience working with HubSpot (preferred) or other CRM data for CX purposes.
• Solid leadership and interpersonal skills, with the ability to lead, follow, collaborate, and influence at all levels of the organization.

RemX Specialty Staffing is looking for a Medical Records Specialist for our client in the Shawnee Mission area. In this role you will be responsible for processing medical record request by following HIPAA guidelines. 

Monday – Friday 8:00 AM – 4:30 PM CST

Pay: $15/hr

Covid Vaccination required OR medical/religious accommodation

Responsibilities:

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Ensures medical records are assembled in standard order and are accurate and complete.
• Creates digital images of paperwork to be stored in the electronic medical record.

 Requirements: 

• 1 year of EMR and ROI experience
• HIPAA knowledge
• Proficient with computers
• HS Diploma or GED

RemX is looking for a COVID Monitor for our client at a meat packing facility. The COVID Monitor will be responsible for the observation of the testing process and recording tests results. Including but not limited to providing instructions on the testing process, confirming employee identifications, recording test results, collecting vaccination status information and other duties related to the onsite testing process.

• Title: COVID Monitor
• Employment Type: Contract - 6 Months
• Location: Kinston, NC
• Salary: $24.00 hour
• Schedule 2nd Shift: M - F | 3:00 PM - 11:00 PM
• Schedule 3rd Shift / OVERNIGHT: M - F | 11:00 PM - 7:00 AM

**Client requires proof of COVID vaccination for all employees or negative testing. Must be willing to provide.**

Responsibilities:

• Ensures affirmative identification of an employee
• Provides testing materials to employees
• Provides instructions on the testing process
• Observes the testing procedure to ensure the correct procedure is followed
• Verifies the test result
• Documents that the employee tested and the test result in the company tracking system
• Ensures that the testing area is sanitized after COVID each test is conducted
• Always maintains the testing area as a safe environment
• Maintains all test results in strict confidence and provides only to specified management personnel
• Ensures adequate inventory of test kit availability
• Assists in collecting vaccination status and documentation ???????

Requirements:

• High School diploma or GED REQUIRED
• Medical Background (CNA / MA ) REQUIRED
• Ability to stand for a long period of time
• Proficient with Microsoft Office Word, Excel
• Comfortable collecting and reviewing COVID testing samples

**Client requires proof of COVID vaccination for all employees or negative testing. Must be willing to provide.**

RemX Specialty Staffing is looking for a District Sales Manager. This position will be a Direct Hire role for our client in the Chicago area and will be over a team of Sales Representatives who sell HR Services to new business. Travel will be required. 

Salary: $120,000 + Comp plan

Responsibilities: 

• Recruits, selects and directs sales staff in meeting or exceeding corporate goals

• Monitors attainment versus forecast and takes corrective action when necessary

• Identifies potential management candidates 

• Manages line by line items of corporate assigned budgets

• Projects a positive image in representing the corporation to clients and the community

• Cultivates and develops a referral network 

Requirements:

• 3 years of leadership experience with a sales background

• B2B experience

• Bachelor's Degree is preferred

RemX Specialty Staffing is looking for Sales Representative to sell HR Services to business for our client in Wisconsin. While this position will be remote, you must be living in the state of Wisconsin.

You will be responsible for:

• Presenting products and services to businesses
• Schedule appointments with potential customers
• Analyze customer needs and interests and determine which services meets their needs
• Project a positive image of the organization

Requirements:

• 2 years of sales background

• Excellent communication skills

• HS Diploma

We are hiring for a Full Time Remote patient Services Representative!

Pay: $15.00/ per hour- weekly 

Bilingual is a plus!

Fully Remote

Covid Vaccination must be provided/ or accommodated 

Job Responsibilities: The Call Center Representative is responsible for the following:

• Answer inbound calls from patients and obtain information from both new and existing patients.
• Enter and update patient information into system.
• Schedule patients for appointments.
• If needed, transfer calls to nurses and physicians.
• Create new patient accounts and enter all information needed into system.
• Conduct outbound calls to patients and physician offices.
• Answer patient inquiries, using multiple system resources to research and resolve various issues.
• Update patient accounts as necessary, to include demographics and insurance.

Job Requirements:

• Must hold a high school diploma or GED
• Previous medical experience is highly preferred
• Active listening skills
• Ability to navigate multiple computer systems
• Ability to type 30+ WPM • Ability to use Microsoft Office applications such as Word, Excel and Outlook
• Ability to work in a moderately noisy, fast-paced and changing environment
• Bilingual is a PLUS

Title: Medical Screener
Employment Type: Long Term Contract
Salary: $24.00 per hour
Location: Smithfield, VA

ESSENTIAL RESPONSIBLITIES AND TASKS:

· Ensures affirmative identification of an employee

· Provides testing materials to employees

· Provides instructions on the testing process

· Observes the testing procedure to ensure the correct procedure is followed

· Verifies the test result

· Documents that the employee tested and the test result in the company tracking system

· Ensures that the testing area is sanitized after each test is conducted

· Always maintains the testing area as a safe environment

· Maintains all test results in strict confidence and provides only to specified management personnel

· Ensures adequate inventory of test kit availability

· Assists in collecting vaccination status and documentation

Requirements:

• Medical Background - CNA/MA
• Ability to stand for long period of times
• Comfortable being around others

Title: Medical Screener
Employment Type: Long Term Contract
Salary: $24.00 per hour
Location: Tarheel, NC

ESSENTIAL RESPONSIBLITIES AND TASKS:

· Ensures affirmative identification of an employee

· Provides testing materials to employees

· Provides instructions on the testing process

· Observes the testing procedure to ensure the correct procedure is followed

· Verifies the test result

· Documents that the employee tested and the test result in the company tracking system

· Ensures that the testing area is sanitized after each test is conducted

· Always maintains the testing area as a safe environment

· Maintains all test results in strict confidence and provides only to specified management personnel

· Ensures adequate inventory of test kit availability

· Assists in collecting vaccination status and documentation

Requirements:

• Medical Background - CNA/MA
• Ability to stand for long period of times
• Comfortable being around others

Title: Medical Screener
Employment Type: Long Term Contract
Salary: $24.00 per hour
Location: Peru, IN

ESSENTIAL RESPONSIBLITIES AND TASKS:

· Ensures affirmative identification of an employee

· Provides testing materials to employees

· Provides instructions on the testing process

· Observes the testing procedure to ensure the correct procedure is followed

· Verifies the test result

· Documents that the employee tested and the test result in the company tracking system

· Ensures that the testing area is sanitized after each test is conducted

· Always maintains the testing area as a safe environment

· Maintains all test results in strict confidence and provides only to specified management personnel

· Ensures adequate inventory of test kit availability

· Assists in collecting vaccination status and documentation

Requirements:

• Medical Background - CNA/MA
• Ability to stand for long period of times
• Comfortable being around others

Title: Medical Screener
Employment Type: Long Term Contract
Salary: $24.00 per hour
Location: Monmouth, IL 

ESSENTIAL RESPONSIBLITIES AND TASKS:

· Ensures affirmative identification of an employee

· Provides testing materials to employees

· Provides instructions on the testing process

· Observes the testing procedure to ensure the correct procedure is followed

· Verifies the test result

· Documents that the employee tested and the test result in the company tracking system

· Ensures that the testing area is sanitized after each test is conducted

· Always maintains the testing area as a safe environment

· Maintains all test results in strict confidence and provides only to specified management personnel

· Ensures adequate inventory of test kit availability

· Assists in collecting vaccination status and documentation

Requirements:

• Medical Background - CNA/MA
• Ability to stand for long period of times
• Comfortable being around others

RemX Specialty Staffing is looking for an Executive Assistant for our client in Alpharetta. This will be a hybrid role requiring you to go in the Alpharetta office at times. In this position you will be supporting a C-Level Executive for a health information technology company. 

Pay Rate: $35/hr

3-6 month contract with possibility to go permanent 

Responsibilities:

• General Office Duties (associated with executive administration)
• Prepare reports and correspondence with exceptional detail
• Coordinate travel arrangements with Corporate office and/or Travel website
• Assist in preparation of expense reports and investigates issues when necessary
• Order supplies and tracks cost while looking for opportunities for savings
• Other projects and tasks as assigned by management

Qualifications:

• A minimum of 5 years of administrative experience in a service environment
• Experience supporting C Level Executives
• Must be able to effective handle multi-tasks
• Competence with Microsoft Office products to support management team strong Excel and Powerpoint
• Excellent written and verbal communication and interpersonal skills
• Ability to work independently under minimal supervision

Title: Medical Screener
Employment Type: Long Term Contract
Salary: $24.00 per hour
Location: Milan, MO

ESSENTIAL RESPONSIBLITIES AND TASKS:

· Ensures affirmative identification of an employee

· Provides testing materials to employees

· Provides instructions on the testing process

· Observes the testing procedure to ensure the correct procedure is followed

· Verifies the test result

· Documents that the employee tested and the test result in the company tracking system

· Ensures that the testing area is sanitized after each test is conducted

· Always maintains the testing area as a safe environment

· Maintains all test results in strict confidence and provides only to specified management personnel

· Ensures adequate inventory of test kit availability

· Assists in collecting vaccination status and documentation

Requirements:

• Medical Background - CNA/MA
• Ability to stand for long period of times
• Comfortable being around others

Are you looking for an opportunity to help people plan the trip of a lifetime? We would love to speak with people who are passionate about providing quality customer service and assisting customers with booking travel reservations. The Bilingual Call Center Representative is a permanent opportunity with benefits and growth potential.

We have multiple shifts available ranging from 8am-3am. 

Pay: $17-18/hr depending on experience.

The Bilingual Call Center Representative is responsible for: 

• Inbound call center environment
• Calls are from customers looking to book travel either using their rewards that have been accumulated, or purchasing travel using their payment card. You will also provide assistance to customers who have booked, but need help with cancelling, or making changes.
• Helping customers navigate what they can do and where they can go with their reward points
• Assisting customers experiencing issues with points redemption, etc.
• 40 hours of work a week
• Multiple shifts available!
• Our training will teach you about places in the world that you didn’t know existed!
• Opportunities for growth within the organization
• Assist Spanish Speaking Customers

Who We Are Looking For:

• High School Diploma or GED required
• 1 years of call center or customer service experience is required
• 1 year of travel booking experience is a plus
• An articulate demeanor and friendly personality are necessary
• Bilingual in Spanish and English

RemX Specialty Staffing is looking for a Part Time Front Office Receptionist for our client in Alpharetta.  In this position, you will be responsible for performing routine clerical and administrative functions corresponding with staff, greeting and directing visitors, sorting mail, and providing information to callers and visitors.

Hours: Monday - Friday 8am-2pm 

Pay: $17.50/hr

Responsibilities:

• Performing day-to-day administrative tasks such .
• Greet quests entering building, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
• Providing information to supervisors, co-workers, and vendors by telephone, in written form, e-mail, or in person.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Provide administrative support to office manager and other departments as needed
• Maintain front desk supplies including masks, hand sanitizer, gloves, and wipes

Requirements:

• HS Diploma or equivalent
• 3 years of experience in an administrative role facing internal and external clients
• Working knowledge of office equipment
• Excellent organizational and time management skills

RemX Specialty Staffing is looking for a Data Entry Admin for our client in Waverly, VA. This position will be responsible for: 

• Date entry for billing/invoices
• Data entry for closing work orders
• Administrating payroll
• Running reports
• Answering questions and gathering information from contractors on invoices and payments

Pay Rate: $18/hr

Hours: Monday - Friday 8am-5pm 

Possible Temp to Hire based on performance, attendance and business needs

Requirements:

• 1-2 years of data entry experience
• administrative or clerical background 
• Manufacturing industry is preferred
• High School Diploma
• Proficient with computers

We are hiring a medical records specialist in North Dakota!

This position will be onsite!

$14/hr

Full Time 

Overview

• Main responsibilities will incude: 
• Copying medical records  
• Inbound calls
• Assisting with patient walk-ins
• Full-Time: Monday-Friday 8:00 AM- 4:30 PM
• Temp position
• Location: This role will be performed at one location within Bismarck, ND

This is an entry level position responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

Responsibilities

• Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner.
• Date stamps all requests and highlights pertinent data to facilitate processing. 
• Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
• Completes release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.
• Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
• Maintains equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department.
• Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems.
• Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers. 
• Maintains a neat, clean, and professional personal appearance and observes the dress code established by the Company or the member facility. 
• Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area, and insures adequate supplies to meet customer requests. 
• Maintains working knowledge of the current state laws regarding fee structure, and HIPAA regulations as well as facility policies and procedures in regards to release of information. 

Qualifications

• A High School Diploma or GED is required.
• Must be able to communicate effectively in the English language.
• Administrative experience in an office setting; previous release of information, medical records, or other related experience in a healthcare environment is preferred.
• Proven customer service experience and/or training.
• Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel
• Ability to understand and become knowledgeable of Release of Information standards, policies & procedures and HIPAA regulations and to complete work in compliance of these and other standards.
• Ability to read and comprehend simple, healthcare terminology
• Effective verbal and written communication skills.
• Effective organizational skills a must
• Ability to use fax, copier, microfilm machine, and multiline phone system and other required work tools

We are Hiring a Medical Records Clerk right here in Atlanta! 

The pay will be $15/hr

8-4:30 Monday - Friday 

Why should you apply? 

• Entry level position  
• Growth & advancement opportunities  
• Opportunity to work a temporary full-time schedule, with the opportunity to go full-time. Monday – Friday 8:00 AM – 4:30 PM EST (with possible overtime) 
• Opportunity to gain healthcare experience/career growth 

Opportunity Details 

• Working onsite at medical facility in the Atlanta, GA area; Atlanta 30329 30324 30326 30319, Dectur 30030 30031
• Processing medical record by following HIPAA requirements  
• Handling inbound and outbound calls, email, fax and other administrative tasks 
• Assisting walk up patients and/or clients 
• Data entry 

Qualifications 

• A High School Diploma or GED  
• Bilingual, preferred but not required 
• Excellent customer service experience 
• Data entry experience 
• Admin experience in an office setting; previous release of information, medical records, or other related experience in a healthcare environment is preferred 

Responsibilities

• Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner. 
• Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
• Completes release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests.
• Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems.
• Maintains working knowledge of the current state laws regarding fee structure, and HIPAA regulations as well as facility policies and procedures in regards to release of information. 
• Ability to maintain regular attendance and punctuality as scheduled. Notifies Manager, Operations and/or Supervisor if unable to adhere to daily schedule.
• Adheres to all Company time and attendance policies or applicable law covering meal breaks and rest periods. Records all accurate work hours in the Company’s designated time keeping system daily and adheres to the Company’s overtime policy and procedures for requesting time off or change in schedule. 
• Maintains confidentiality, information security and ethical behavior when handling all Company and medical records information during transport, storage and disposal. Will not remove medical records information from member site unless written authorization is provided by the facility’s HIM Director, Company Manager and/or Supervisor and Vice President of Operations. 
• Attends and participates in required educational training sessions and staff meetings as scheduled and assigned. 
• Ability to adapt to change and respond to difficult and challenging situations in a professional manner.
• Accepts new assignments willingly to meet business needs. 
• Communicates with Manager on an on-going basis, providing information and data as requested including member’s changing needs and requests. 
• Promptly reports to Manager any customer service concerns and/or any potential HIPAA violations whether actual or perceived. 
• Informs Manager of site or work difficulties, special project requests from facility, and fluctuating volume in daily workload. 
• Ability to accurately and efficiently utilize a computer for data input, retrieval of data and all other tasks associated with release of information services and time reporting. 
• Ability to work with minimum supervision, organize workload and prioritize work tasks to meet production goals. 
• Ability to recognize emergency situations within context of job duties and communicate potential issues to Supervisor and/or Manager, Operations.
• Maintains knowledge of safety procedures to ensuring a safe work environment and reports safety concerns to Supervisor and/or Manager, Operations 
• Maintains a current and valid driver’s license and insures personal automobile insurance is in force and will be maintained, in at least the amounts required by state law, on any automobile or transportation that is use in connection with Company duties. 
• Checks the Company’s and other assigned email and communication systems such as REP Online and member assigned email on a daily basis. Utilizes assigned tools within established guidelines. Performs other tasks as assigned including but not limited to working at facilities within 50 miles of principal site as business needs arise. 
• Adheres to the Company’s Code of Conduct and business standards.

Qualifications

• A High School Diploma or GED is required.
• Must be able to communicate effectively in the English language.
• Administrative experience in an office setting; previous release of information, medical records, or other related experience in a healthcare environment is preferred.
• Proven customer service experience and/or training.
• Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel
• Ability to understand and become knowledgeable of Release of Information standards, policies & procedures and HIPAA regulations and to complete work in compliance of these and other standards.
• Ability to read and comprehend simple, healthcare terminology
• Effective verbal and written communication skills.
• Effective organizational skills a must
• Ability to use fax, copier, microfilm machine, and multiline phone system and other required work tools

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc.  Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis.  Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

The Recruiting Coordinator will provide support to the Human Resources department at a manufacturing plant in Smithfield, VA. The position will focus on recruiting, onboarding policy and procedure administration, training and various administrative duties.

Responsibilities:

• Maintains employee files such as employee personnel files, benefit files and staffing/recruiting files
• Assists in maintaining and administering the Applicant Tracking System
• Conduct phone screens, scheduling interviews, creating offer letters, initiating drug/background checks and creating new hire packets
• Assist with onboarding and orientations

Hours: Monday - Friday 8am - 5pm

Pay: $22/hr

Requirements:

• 1-3 years of HR/Recruiting experience
• Manufacturing background is desired
• Strong Microsoft Excel, Word Processing, and Power Point
• Strong written and verbal communication skills

Primary Responsibilities

• Follow defined procedures to process loan applications.
• Process pre-funding checks following defined guidelines every 30 minutes.
• Communicate effectively with peers to ensure all qualified contracts are funded by the deadline.
• Review customer applications and IBV reports and push to the proper queue to be reviewed or have a contract built.

Critical skills & experience

• Detail oriented and able to follow procedures involving multiple systems.
• Ability to multitask well.
• Flexible and can adapt to change.
• Be consistent and on time.

- Schedule will fall between 9am – 7pm Monday – Sunday.   

- 40-hour work week.

Are you looking to work for a stable company that offers growth?  Do you have customer service experience and enjoy speaking to clients? If you said yes to the following questions, we have a great role for you!

Hours: 9:00 am – 6:00 pm (M-F)

Weekends when business needs require a Saturday or Sunday shift

Pay: $17.00 an hour

Location: Sandy Springs / Roswell area

Primary responsibilities

• Answer inbound calls to answer general questions as well as assist customers currently in the application process
• Respond to digital communications via email, text, chat
• Follow defined procedures to process loan applications

Critical skills & experience

• Prior experience handling calls in a contact center
• Excellent tone of voice
• Familiarity with quality assurance
• Listening skills & ability to display empathy towards our customers
• Well-spoken and able to professionally respond to customers in writing
• Detail oriented and able to follow procedures involving multiple systems
• Well versed in Microsoft applications – primarily word, excel, outlook

The pay rate is $17 an hour but after the contractual hours are met and the contract agent has surpassed expectations, they will be considered for a permanent position.

CALL CENTER REPRESENTATIVE  - fully remote 

PAY: $14/HR

HOURS: 9AM-5:30PM M-F

REQUIRMENTS: BACKGROUND  &  DRUG SCREENING & COVID VACCINATION

SUMMARY:

The Fax Mail Scheduler connects with medical or provider offices to build relationships and facilitate the retrieval of medical charts within the project timelines established by Change Healthcare and our clients.  This position works in a highly focused, demanding and timeline-driven environment.

The successful candidate will have experience building relationships, overcoming objections and negotiating timelines with business or professional organizations within specified timelines and goals.  The Fax Mail candidate will have the ability to communicate clearly while articulating potential challenges or risks to achieving goals to both internal and external team members.

ESSENTIAL RESPONSIBILITIES include the following. 

• Contact by phone, email or fax all assigned medical offices/facilities requesting or negotiating specific medical records to be retrieved within a specified period of time – this includes the following:
  • Identification of all sites/providers affiliated with assigned sites within the scheduling system before calling the site.
  • Develop a positive rapport with site contacts and be customer service point of contact for site contacts.
  • Validation of demographic data for the medical provider’s location
  • Scheduling of chart retrieval via Electronic Medical Record options, requesting the office fax or mail in requested chart copies.
  • Confirmation of the presence of the requested chart(s) and that the location demographics are correct for chart placement and retrieval if medical group contains multiple physical locations.
• Escalate and follow up with internal business partners regarding issues impacting successful retrieval of charts as well as support to expedite completion of charts received within project completion dates.
• Maintain thorough documentation in OPM of scheduling commitments, contacts, notes and special requests in support of successful chart retrieval
• Other responsibilities and duties as assigned

QUALIFICATION REQUIREMENTS:  To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High school diploma or GED

Experience

• At least two (2) years of call center experience (preferably outbound) in a soft sales or customer service environment

Knowledge, Skills and Abilities Requirements

• Ability to work flexible hours based on available work assignments and provider time zone locations
• Ability to maintain productivity objectives for required phone contacts and complete required administrative work (i.e. manual faxes, requests for mail labels for medical offices, documenting and returning voicemails/e-mails)
• Complete HIPAA; Fraud, Waste & Abuse; and Medicare training requirements
• Ability to prioritize tasks based upon project objective goals for completion
• Ability to work under stress and adapt to change
• Must be flexible as schedule changes may occur due to call volume

• Ability to meet daily and weekly production metrics
• Strong attention to detail is a MUST; Agent must successfully notate the computer program ensuring important details are not missed

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activities - While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk or hear.  The employee is frequently required to sit.  The employee is occasionally required to stand and walk.

Weight Lifted/Force Exerted - The employee's job does not require weight to be lifted or force exerted.

Vision Requirements - Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment Conditions - While performing the duties of this job, the employee does not work in wet or humid conditions (non-weather), work near moving mechanical parts, work in high, precarious places, endure outdoor weather conditions, endure extreme cold or heat (non-weather), or is at risk of electrical shock.

Noise Level - The noise level in the employee's work environment is usually quiet 

The Travel Team is growing!

We are interviewing soon and would love to speak with people who are passionate about providing quality customer service and assisting customers with booking travel reservations. This is a Direct Hire role. 

We have multiple shifts available ranging from 8am-3am. Remote for now, but will go back to the Alpharetta office next year. 

Pay: $17-18/hr depending on experience.

The Position:

• Inbound call center environment
• Calls are from customers looking to book travel either using their rewards that have been accumulated, or purchasing travel using their payment card. You will also provide assistance to customers who have booked, but need help with cancelling, or making changes.
• Helping customers navigate what they can do and where they can go with their reward points
• Assisting customers experiencing issues with points redemption, etc.
• 40 hours of work a week
• Multiple shifts available!
• Our training will teach you about places in the world that you didn’t know existed!
• Opportunities for growth within the organization

Who We Are Looking For:

• High School Diploma or GED required
• 1 years of call center or customer service experience is required
• 1 year of travel booking experience
• Bilingual is a plus
• An articulate demeanor and friendly personality are necessary
• Interest in travel and/or world history are appreciated, but not required.

RemX Staffing is currently assisting a client with hiring a Sales Development Representative.

Monday- Friday 8am-5pm EST

$19.23-21.63/hour + commission

DESCRIPTION

Looking for high-energy, driven professionals with sound business insight and natural sales instincts to join, and help build, our Sales Development organization. SDR's will help lay the foundation of this sales effort through prospecting and articulating the value to Mid-Market targets. As a Sales Development Representative, you will work strategically with Corporate Marketing and an assigned field Sales team to find new clients. As the first line of contact, SDR's are able to understand the diverse business needs of our prospective clients. They are quick on there feet, tenacious, and possess grit to overcome objections. You will become an expert in the products and services that enable clients to thrive leveraging the services that meet there specific needs. SDR will use your convincing personality and passion for winning to raise the bar of success, documenting and tracking qualified opportunities to pass onto the Account Executive team. You will use a data-driven approach to outbound sales that incorporates prospecting, email communication, lead nurturing, and data gather/validation/updating/cleaning.

• Generates phone appointments for sales reps specific to our HCM & HR Solutions to new business accounts (50+ employees) through daily outbound cold calling utilizing technology as well as targeted telephone, email, webinar, social media, face to face event and tradeshow initiatives.
• Builds rapport via telephone, social media and email over a long term, multi-touch, nurturing approach.
• Partners with MMS Sales Reps to strategically target accounts in the territory and identify potential opportunities for solutions that meet a specific sales qualification criteria.
• Continually updates and cleans SalesForce.com (SFDC) records.
• Manages calendar, campaigns, timely follow-up and engagement with Sales Reps.
• Articulates competitive advantages in conversation and email communication with prospects by highlighting our differentiators.
• Understands targeted prospect’s needs within the Human Capital Management industry.
• Consistently leverages CRM, social media, and automation tools/processes to find opportunities and capture market share via a systematic and disciplined approach.
• Gathers key information to update SFDC and assigns a nurture strategy aligned with marketing resource
• Expertise in overall value proposition tied to suite of products and services

POSITION REQUIREMENTS

• High School Diploma - Required
• Bachelors Degree - Preferred
• Sales/Marketing experience working in an agile environment
• Work from home environment

RemX Specialty Staffing is looking for Inside Sales Representative to sell Property & Casualty Insurance to current and new clients. This is a remote, direct hire opportunity. 

Salary: $30,000 Annually + commission (OTE $60k+)

Hours: Monday-Friday 8am-5pm EST

Responsibilities: 

• Generates sales units to meet or exceed sales quotas through effective telesales methods.
• Cultivates and develops a business / sales referral network from other sales divisions within the company.
• Performs insurance needs analysis for prospects and clients to provide solutions to insurance needs.
• Works with insurance carrier underwriters to develop business relationships to write profitable business and professionally manage mutual objectives.

Requirements: 

• High School Diploma - Required
• 1 year of sales/marketing experience
• Property and Casualty insurance license is preferred for candidates. Employees hired into this position without a P&C license are required to obtain their P&C license within 90 days of employment.

RemX Specialty Staffing is looking for Inside Sales Representative to sell Property & Casualty Insurance to current and new clients. This is a remote, direct hire opportunity. 

Salary: $30,000 Annually + commission (OTE $60k+)

Hours: Monday-Friday 8am-5pm EST

Responsibilities: 

• Generates sales units to meet or exceed sales quotas through effective telesales methods.
• Cultivates and develops a business / sales referral network from other sales divisions within the company.
• Performs insurance needs analysis for prospects and clients to provide solutions to insurance needs.
• Works with insurance carrier underwriters to develop business relationships to write profitable business and professionally manage mutual objectives.

Requirements: 

• High School Diploma - Required
• 1 year of sales/marketing experience
• Property and Casualty insurance license is preferred for candidates. Employees hired into this position without a P&C license are required to obtain their P&C license within 90 days of employment.

RemX Specialty Staffing is looking for a Human Resource Manager for our client in Alpharetta. We're looking for someone who has a passion for supporting employee and company goals and development Work for a nationally known, highly respected, industry leading organization. This direct hire opportunity offers a great culture and work environment and has several onsite benefits.

This position will require you to train onsite in Alpharetta and will have hybrid model after training. Hours are 8:30am-5:30pm.

Salary is based on experience.

Responsibilities: 

• Provide assistance in identifying, evaluating, and resolving associate relations and work performance issues
• Serve as a trusted advisor to resolve complex associate issues
• Assist in the company's full cycle performance management process
• Associate relations and counseling, HR metrics and reporting, , management counseling and support, exit interviews, training and development, records maintenance and retention, on-boarding, benefits support, job and compensation analysis, performance management, organizational development, and employment support.

Requirements: 

• 3 years of Human Resource experience 
• Basic knowledge of current federal and state employment laws
• Bachelor's/Master's Degree in Business/Human Resources preferred or the equivalent years related experience. 
• Ability to demonstrate a high level of professionalism and executive presence

RemX Specialty Staffing is looking for a Director of Training for our client in Alpharetta. We're looking for someone who has a passion for creating training programs and assist for the overall development of the company. Work for a nationally known, highly respected, industry leading organization. This direct hire opportunity offers a great culture and work environment and has several onsite benefits.

This position will require you to train onsite in Alpharetta and will have hybrid model after training. Hours are 8:30am-5:30pm.

Salary is based on experience. 

You will be responsible for:

• Planning and promoting all Learning & Development programs and strategies
• Identifying issues and creating solutions
• Working with leaders and stakeholders to establish goals and budgets
• Maintaining and creating training resources
• Assisting and supporting trainers and the team as needed

Requirements:

• Bachelors and/or Master's degree in Business, Human Resources, Organization Development or related area preferred
• Experience managing and deploying a Learning Management System
• Experience in Instructional Design and Development with a strong understanding of adult learning principles, methods, theories, concepts and techniques 
• Experience working with e-learning tools
• Prior experience in sales training and developing sales training program
• Leadership experience

RemX is looking for experienced Call Center Representatives to join our team! Handle medical records retrieval while working from home and enjoying company benefits.

• Pay: $14.00 / hr
• Employment Type: Contract through May | Going permanent will depend on performance and business needs
• Location: Work from Home | Remote - Must have high speed internet and ethernet cord to hardwire

Responsibilities:

• Contact multiple healthcare facilities to request medical records to be audited by insurance companies.
• Handle 60+ outbound calls per day to achieve daily goals. (Most calls are 3 - 5 minutes long)
• Follow-up to ensure record is received by deadline

?Requirements:

• 1 year minimum of experience in a call center REQUIRED
• High School Diploma or Equivalent REQUIRED
• Proficient computer skills - Windows, Microsoft Teams, Outlook, and Office REQUIRED
• Previous experience in medical environment is a PLUS
• Associate's Degree is a PLUS

*Client requires COVID Vaccinations for all employees, you must be willing to provide proof of vaccination.*

This Customer Service Representative position will assist customers complaints, orders, questions, cancellations, concerning insurance. Maintaining high quality standards and customer satisfaction are keys to succeeding in this role!

This position will be onsite training with the ability to work from home once training is complete. Working from home will be for an unspecified amount of time.

• Title: Customer Service Representative
• Employment Type: Direct Hire
• Location: On-site for Training, Remote following for unspecified amount of time - Kennesaw, GA
• Salary: $15.00 an hour
• Schedule: Monday - Friday | 9:00 AM - 7:00 PM ET | Must be able to work shift within that time frame

Responsibilities:

• Answer calls regarding questions pertaining to letters, charges, and obtaining proof of coverage for inusrance, etc.
• Check insurance websites for proof of coverage
• Perform outbound calls to obtain current insurance agency / carrier information

Requirements:

• 1 year minimum of experience in a call center REQUIRED
• High School Diploma or Equivalent REQUIRED
• Proficient computer skills - Windows, Microsoft Teams, Outlook, and Office REQUIRED
• Previous experience in insurance is a PLUS
• Associate's Degree is a PLUS

RemX Specialty Staffing is hiring for Direct Hire Call Center Representatives for our client in Baton Rouge, LA. This position will sit onsite assisting companies with their payroll questions.

Hours: Must be able to work Monday-Friday 8am-6pm

Pay: $16/hr + Benefits

Sign on bonus: Our client is offering a great sign on bonus. Be sure to ask about the details!

Responsibilities:

• Handle 80+ inbound calls a day
• Assist clients regarding questions with payroll, taxes, garnishments and/or insurance
• Use multiple resources to find information to answer questions

Requirements:

• 1+ years of call center experience
• Ability to work in a fast pace environment
• Proficient with computers

RemX Specialty Staffing is hiring for Direct Hire Call Center Representatives for our client in Indianapolis, IN. This position will sit onsite assisting companies with their payroll questions.

Hours: Must be able to work Monday-Friday 8am-6pm

Pay: $16/hr + Benefits

Sign on bonus: Our client is offering a great sign on bonus. Be sure to ask about the details!

Responsibilities:

• Handle 80+ inbound calls a day
• Assist clients regarding questions with payroll, taxes, garnishments and/or insurance
• Use multiple resources to find information to answer questions

Requirements:

• 1+ years of call center experience
• Ability to work in a fast pace environment
• Proficient with computers

RemX Specialty Staffing is hiring for Direct Hire Call Center Representatives for our client in Nashville, TN. This position will sit onsite assisting companies with their payroll questions.

Hours: Must be able to work Monday-Friday 8am-6pm

Pay: $16/hr + Benefits

Sign on bonus: Our client is offering a great sign on bonus. Be sure to ask about the details!

Responsibilities:

• Handle 80+ inbound calls a day
• Assist clients regarding questions with payroll, taxes, garnishments and/or insurance
• Use multiple resources to find information to answer questions

Requirements:

• 1+ years of call center experience
• Ability to work in a fast pace environment
• Proficient with computers

RemX is looking for experienced Call Center Representatives to join our team! This is a Work From Home opportunity. Weekly pay and benefits provided.

Pay: $14/hr - Weekly Pay + Benefits

Responsibilities:

• Candidates will be responsible for contacting multiple healthcare facilities to request medical records to be audited by insurance companies. On average candidates will make 60+ outbound calls per day to achieve daily goals. These calls on average will take 3-5 minutes.

?Requirements:

• Previous experience in customer service call center experience (1 year+)
• Strong verbal skills
• Ability to prioritize and multitask
• Positive and professional demeanor
• Have access to smartphone
• Have access to ethernet cable

*Client requires COVID Vaccinations for all employees, you must be willing to provide proof of vaccination.*

The Bilingual Customer Service Representative assists with customer complaints, orders, errors, account questions, billing, cancellations, and other queries. This position must uphold the quality control standards of service to ensure customer satisfaction is achieved. This is a direct hire opportunity!

• Answer inbound calls for assigned lender relationships including assisting callers with questions regarding letters or charges for insurance; obtaining proof of coverage; etc.
• Check insurance websites for proof of coverage and printing proof for data entry

Must be flexible to work between 9:00am and 8:00pm Monday through Friday.

Training will be in office in Kennesaw and then will work from home for now.

Start Date:  November 29th

Requirements:

• Bilingual in Spanish and English is required
• 1 year of call center experience
• Proficient computer skills - Microsoft Office
• High School Diploma or equivalent
• Must have own computer and high speed internet 

RemX Specialty Staffing is looking for Payroll Coordinators for a Remote, Direct Hire opportunity.  As the Payroll Coordinator, you will be responsible for: 

• Providing excellent service to customers via phone, email or chat
• Support multiple clients at a time
• Follow up on outstanding items and requests
• Input data using multiple systems and software

Requirements:

• 3 years of payroll experience
• Customer Service/Call Center experience
• Strong Excel skills
• High attention to detail
• Bachelor's Degree preferred

RemX Specialty Staffing is looking for a Contract Recruiter for our manufacturing client in Vandalia, Ohio. In this role, you will be responsible for:

• Support recruitment efforts for the plants

• Partner closely with Hiring Managers and Human Resources to manage the recruiting process

• You'll be responsible for sourcing, screening and interviewing prospective employees and evaluating candidates.

• Gather candidate feedback from interview team and lead final assessment and selection process, negotiate offers, and consult on recommended starting salaries and other offer package details.

Pay: $28/hr

Hours: 6:00 AM - 4:30 PM, Monday - Saturday

Requirements:

• Bachelor's Degree or equivalent years’ experience
• 3 years of full cycle recruiting/sourcing experience for both hourly and salaried positions
• Campus Recruiting is a plus
• ATS knowledge - iCims
• Proven passive recruiting skills, i.e. cold calling, success building pipelines and employment branding

The Data Content Intern assists in writing product descriptions, analyze vendor content, load product images, and updates database with information and data.

Contract to Hire opportunity with great growth potential!

Pay: $14.40-15

Onsite in Kennesaw for 3 days and Remote for 2 days.

Responsibilities:

• Create, update, and maintain all product and related database content for new and existing products as well as, any new product maintenance initiatives.
• Write product descriptions using various vendor catalogs and other product related materials, including competitors’ websites.
• Load product images of the correct size and format that pertain to an appropriate product in accordance with department standards.

Requirements:

• Online content skills; editing and proofing skills; grammar and punctuation
• Intermediate to Advance knowledge of Microsoft Excel - VLOOKUPS & Macros
• Experience in Auto Quotes or Admin Database is preferred
• Experience in the restaurant industry is helpful
• Excellent verbal and written communication skills
• High school diploma or General Education Development (GED) or equivalent

manages all product data, support documentation, product images, and additional attributes using the Admin database and other proprietary tools.

Contract to Hire opportunity with great growth potential!

Pay: $15-16

Onsite in Kennesaw for 3 days and Remote for 2 days.

Responsibilities:

• Create, update, and maintain all product and related database content for new and existing products as well as, any new product maintenance initiatives.
• Write product descriptions using various vendor catalogs and other product related materials, including competitors’ websites.
• Load product images of the correct size and format that pertain to an appropriate product in accordance with department standards.

Requirements:

• Online content skills; editing and proofing skills; grammar and punctuation
• Intermediate to Advance knowledge of Microsoft Excel - VLOOKUPS & Macros
• Experience in Auto Quotes or Admin Database is preferred
• Experience in the restaurant industry is helpful
• Excellent verbal and written communication skills
• High school diploma or General Education Development (GED) or equivalent

We are currently hiring for a Customer Service Representative! 

Location Kennesaw, GA  - We will be working onsite and working remotely!

Full Time- Monday - Friday (different shifts available)

Pay: $15.05- 

POSITION SUMMARY:

The CSR I interacts extensively with our customers to develop relationships; ensuring ultimate customer satisfaction and returning customers.

you will handle all inbound and outbound calling of our vendors and clients!

RESPONSIBILITIES:

• Proactively communicate to all internal and external related parties to exceed customer’s expectations.
• Respond timely and accurately to all incoming customer correspondence along with thorough documentation.
• Receives customers' requests by telephone, email or chat, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.
• Demonstrates ownership of customer requests with follow through, documentation and complete resolution.
• Assists in returns and replacements as needed.
• Analyzes transactions, corrects records, and adjusts errors.
• Provide accurate information regarding pricing and availability of in-stock items.
• Communicates with other departments for order completion.

This is a great Career Opportunity, and a way to get your foot in the door with a great company and then progress through the organization.  Marketing, Sales, Operations, IT, Other Divisions.