Atlanta, GA - Contact Center Support

Our client in Alpharetta is seeking several Medical Record Specialist to join their team. The start date for these positions are 9/3. 

The hours for these positions are between 8:00am - 6:00pm Monday - Friday

POSITION SUMMARY

• Responsible for the successful receipt of medical record documentation and correspondence sent in from providers and facilities nationwide.
• Prepare and sort all incoming electronic files.
• Index individual files and upload into the database.
• Perform some data entry of pre-defined data into the database, as needed.

As a Collections Representative you will be able to processes business or consumer payments and negotiates settlements according to established guidelines and procedures. One must possess the responsibility of responding to telephone inquiries, processing and reconciling debits and credits, preparing daily forms, and reviewing and researching account history to resolve discrepancies.

Essential Duties:

• Answer telephone calls regarding account inquiries and payment collection
• Researches account details and resolve customer concerns
• Forwards complex inquiries and requests to Accounts Management when necessary Works with clients to resolve delinquent/past due accounts
• Negotiates account settlements within established guidelines

RemX Specialty Staffing is looking for multiple Collections I Representatives to support our client in Alpahretta. This company is a leading provider in health information management. You will be responsible for making high volume calls to collect from businesses and consumers on their past due accounts. 

Responsibilities:

• Answer telephone calls regarding account inquiries and payment collection
• Researches account details and resolve customer concerns
• Negotiates account settlements within established guidelines
• Process and reconcile debits and credits

We are in search of a qualified candidates that are interested in gaining a great career opportunity within the Customer Service Field. As a Customer Service Representative, the employee will be responsible providing for assisting with customer's inquires in regards to online orders along with troubleshooting additional concerns when necessary. 

Responsibilities Include:

• Handle customer inquiries and complaints
• Provide information to customers about the products and services that our client provide
• Troubleshoot and resolve product issues and concerns
• Capitalize on up-sell and cross-sell opportunities
• Develop and maintain a knowledge base of the evolving products and services
• Communicate with management about concerns or issues to resolve underlying problems ?

PAY: $13/hr

Our client, an insurance office located in Buford, Ga is currently searching for a customer service representative. Office hours are Monday through Friday from 9:00am to 6:30pm.

Job responsibilities include:

• Inbound/outbound calls dealing with insurance inquires
• Processing payments
• Setting appointments
• Marketing products and services
• Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
• Keep customer accounts current by updating databases during calls
• Grow existing customer accounts through exceptional customer service

Our client is a dynamic company located in Braselton, GA is seeking qualified individuals to join their customer service division! If you are a experienced Call Center Professional who provides outstanding customer service, this is a GREAT opportunity for you!

Job Responsibilities:

• Handle all customer inquiries completely and accurately via Phone, Email and/or Chat as determined by the business needs
• Provide information about the products and services
• Complete necessary documentations to manage customer complaints, uses and subsequent solutions
• Schedule, assign, or act on any required customer follow-up
• Document and update customer records based on interactions

Pay: $13/hr - Weekly Pay 

Our client in Alpharetta is seeking qualified Medical Record Clerks to join their team.  Do you have experience working with Electronic Medical Records? If so, this could be a GREAT opportunity for you!

Job Description:

• Medical Record Clerks are responsible for the successful receipt of medical record documentation and correspondence sent in from providers and facilities nationwide.
• Prepare and sort all incoming electronic medical files.
• Index individual patient information and upload files into the database.
• Data entry of pre-defined data into the database, as needed
• Handling incorrect member data, corrupt data, accessing medical records remotely via Electronic Medical Record (EMR) systems, removing excess documentation, etc.

 Hours: Monday-Friday -  8:00am-4:30pm

RemX Specialty Staffing is looking to fill an Account Coordinator for our client in Alpharetta. This positions requires you to juggle multiple things at one time while supporting different departments. 

• Coordinate travel and accommodations for contractor throughout their assignment period
• Retrieve time sheets and expense reports and send to accounting
• Communicate with individuals regarding any concerns

Our client located in Alpharetta, is a global provider of insurance and reinsurance. The are currently seeking an Clearance Underwriting Assistant who will be working in their Casualty department.

Key Responsibilities :

Assist the Casualty Department in various areas as requested with primary focus on submission clearance for various departments, and general office duties.

• Notification to underwriters, producers and tasking as necessary
• Renewal creation in submission system
• Assist with projects as needed accepting direction from all departments
• Disperse and scan mail for various departments as needed
• Create and mail notices as directed by underwriting teams.

Pay: $15/hr - Weekly Pay 

Our client in Alpharetta is searching for a Medical Record Specialist to join their team. The start date for this position is 8/19/19. 

POSITION SUMMARY

• Responsible for the successful receipt of medical record documentation and correspondence sent in from providers and facilities nationwide.
• Prepare and sort all incoming electronic files.
• Index individual files and upload into the database.
• Perform some data entry of pre-defined data into the database, as needed.
• Train in multiple pieces of interpretation (knowledge) work that directly impacts the thorough completion of our chart acquisition process.
• Handling incorrect member data, corrupt data, accessing medical records remotely via Electronic Medical Record (EMR) systems, removing excess documentation, etc.

Hours: Tuesday-Saturday 2pm-10:30pm

Pay: $14/hr - Weekly Pay

RemX is seeking a Training Coordinator for a client in Alpharetta for a 12 week project position.    Pay $20/hour

The Training Coordinator will:

• Support Office Manager by answering phones, routing calls and information, handling/sorting faxes, helping customers, info from providers, and a multitude of different things that may come up.
• Help with the management of the review process within the organization – the record keeping, etc.
• Filing personnel and or training records
• Managing employee service records/title changes/handling the templates to make sure all information is complete and the forms are being processed for employee status changes
• Run reports, change forms, update information with in the organization's database. 
• Keep up with employee rewards and acknowledgement system.
• Update and reformat Excel reports

RemX is seeking a Access Specialist for a part time, Temp to Hire, position for a Medical Client in Marietta, GA.    Pay $12/hour. 

*Hours 7pm - 7:30am. *   Saturday and Sunday only!

The Access Specialist will:

• Register/check-in patients.
• Answer phones professionally using established protocols.
• Assist and respond to client and staff needs.
• Optimize operations by closely monitoring patient scheduling to ensure productivity.
• Monitor daily schedules and activities, making adjustments and reporting needed changes or issues.
• Implement process improvement.
• Work with a variety of internal and external customers.
• Respond to client, staff, and third party inquires in person or by phone.
• Monitor and back fill all outpatient staff schedules as needed.
• Maintain integrity in the collection of payment 
• Maintain confidentiality for all indirect/direct service in accordance with agency policies and HIPPA policies.

RemX is seeking a Access Specialist for a full time, Temp to Hire, position for a Medical Client in Marietta, GA.    Pay $12/hour. 

*Hours 11pm - 7:30am. *

The Access Specialist will:

• Register/check-in patients.
• Answer phones professionally using established protocols.
• Assist and respond to client and staff needs.
• Optimize operations by closely monitoring patient scheduling to ensure productivity.
• Monitor daily schedules and activities, making adjustments and reporting needed changes or issues.
• Implement process improvement.
• Work with a variety of internal and external customers.
• Respond to client, staff, and third party inquires in person or by phone.
• Monitor and back fill all outpatient staff schedules as needed.
• Maintain integrity in the collection of payment 
• Maintain confidentiality for all indirect/direct service in accordance with agency policies and HIPPA policies.
• Other duties as assigned

Immediate openings in Kennesaw for Bilingual Customer Service.  You must be fluent in Spanish.  

• Strong Customer Service experience
• Experienced with computer skills
• Enjoys working with customers to solve their needs

Hours are 10am to 7pm, 11am to 8pm or 1pm to 10pm  Monday to Friday

Do you have open enrollment experience? This position is with a great client in Sandy Springs. 

We are looking for multiple Benefits Specialist! This client is a leading provider of employee benefits communication and enrollment. This position will be supporting large profile clients around the country by engaging with employees and providing customer support. 

You will be handling a large volume of calls and emails in regards to:

• Assisting employees with scheduling appointments
• Answering employee questions regarding employer benefit plans
• Navigating multiple computer systems to determine eligibility
• Enrolling employees in benefits over the phone

Must be flexible to work Monday-Friday from 8am-8pm.

Our client, an appliance repair company, is seeking qualified Bilingual Call Center Representatives to join their growing team! Candidates in this position will be responsible for providing outstanding customer service to customers who call in for repairs.

Key Responsibilities:

• Answering inbound calls (primarily scheduling service calls and answering questions about our services offered).
• Dispatching service technicians
• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions

The Customer Service Representative assists with customer complaints, orders, errors, account questions, billing, cancelations, and other queries. This position must uphold the quality control standards of service to ensure customer satisfaction is achieved.

• Answer inbound calls for assigned lender relationships including assisting callers with questions regarding letters or charges for insurance; obtaining proof of coverage; etc.
• Check insurance websites for proof of coverage and printing proof for data entry

Must be flexible to work between 10:00am and 10:00pm Monday through Friday.

Our client in Alpharetta is searching for a Medical Record Specialist to join their team. The start date for this position is 8/19/19. 

POSITION SUMMARY

• Responsible for the successful receipt of medical record documentation and correspondence sent in from providers and facilities nationwide.
• Prepare and sort all incoming electronic files.
• Index individual files and upload into the database.
• Perform some data entry of pre-defined data into the database, as needed.
• Train in multiple pieces of interpretation (knowledge) work that directly impacts the thorough completion of our chart acquisition process.
• Handling incorrect member data, corrupt data, accessing medical records remotely via Electronic Medical Record (EMR) systems, removing excess documentation, etc.

Hours: Tuesday-Saturday 2pm-10:30pm

Pay: $14/hr - Weekly Pay

Our client in Alpharetta is seeking qualified Medical Record Clerks to join their team.  Do you have experience working with Electronic Medical Records? If so, this could be a GREAT opportunity for you!

Job Description:

• Medical Record Clerks are responsible for the successful receipt of medical record documentation and correspondence sent in from providers and facilities nationwide.
• Prepare and sort all incoming electronic medical files.
• Index individual patient information and upload files into the database.
• Data entry of pre-defined data into the database, as needed
• Handling incorrect member data, corrupt data, accessing medical records remotely via Electronic Medical Record (EMR) systems, removing excess documentation, etc.

 Hours: Monday-Friday -  8:00am-4:30pm

 Expected Start Date: 8/19/19. 

The Client and Catalog Manager will be responsible for maintaining vendor relationships, resolving customer issues, and managing catalog functionality.

Responsibilities:

• Establish and build relationships with vendors and escalate merchandise issues
• Ensure catalog is up to date and product categorization is accurate
• Handle escalated issues and act at as the 1st point of contact for customer service representatives

RemX Specialty Staffing is looking for an Onboarding Specialist to support Talent Acquisition Specialist for our client in the Alpharetta area. The ideal candidate will be able to think outside the box to process candidates through the background and onboarding process. 

Responsibilities:

•  Communicate with new hires 
•  Distribute new hire paperwork and follow up on completion
•  Provide updates on background status and start dates

If you are a Superstar who provides outstanding customer service, this is the opportunity for you!!  

Our client, a well known medical company in Alpharetta is seeking multiple Customer Support Specialists.

Summary:

In this role, you will be handling calls from medical facilities who have requested medical records but have not received them. Must be able and want to be on the phones all day long. You will be responsible for taking request for medical charts and providing estimated arrivals to the clients. 

Hours: Must be flexible from 8:00 am to 6:00 pm 

As a Collections Representative you will be able to processes business or consumer payments and negotiates settlements according to established guidelines and procedures. One must possess the responsibility of responding to telephone inquiries, processing and reconciling debits and credits, preparing daily forms, and reviewing and researching account history to resolve discrepancies.

Essential Duties:

• Answer telephone calls regarding account inquiries and payment collection
• Researches account details and resolve customer concerns
• Forwards complex inquiries and requests to Accounts Management when necessary Works with clients to resolve delinquent/past due accounts
• Negotiates account settlements within established guidelines

Our client in Braselton, GA is seeking people with a passion for Information Technology.

Do you enjoy troubleshooting computer issues? If you answered yes - this is the position for you!! This is an excellent opportunity to get your foot in the door at a large well-known company.

POSITION OVERVIEW:

As a part of the Help Desk Team, you will be responsible for delivering support to the users in our retail stores. The objective is to record incidents in our ticketing system and resolve them. Unresolved issues will be passed to 2nd level support after investigation. You must maintain a respectful and positive tone with our users at all times.

ESSENTIAL JOB FUNCTIONS:

• Identify and handle store phone inquiries completely and accurately
• Resolve customer complaints and problems to the satisfaction of the user
• First level support for:
  • POS software and hardware issues
  • Telecom and network issues
  • Incidents related to in-house applications
  • Incidents related for Microsoft Office, Citrix and other applications
  • iPod hardware and in-house software issues
• Maintain accurate user data including documentation of discussions, issues, user requests or other relevant information into Contact Center systems as required and managing/prioritizing workload
• Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem

Our client in Alpharetta is seeking several Medical Record Specialist to join their team. The start date for these positions are 8/19/19. 

The hours for these positions are between 8:00am - 6:00pm Monday - Friday

POSITION SUMMARY

• Responsible for the successful receipt of medical record documentation and correspondence sent in from providers and facilities nationwide.
• Prepare and sort all incoming electronic files.
• Index individual files and upload into the database.
• Perform some data entry of pre-defined data into the database, as needed.

Our client in Braselton, GA is seeking people with a passion for Information Technology.

Are you a gamer? Do you enjoy troubleshooting computer issues? If you answered yes - this is the position for you!! This is an excellent opportunity to get your foot in the door at a well-known company.

POSITION OVERVIEW:

As a part of the Help Desk Team, you will be responsible for delivering support to the users in our stores. The objective is to record incidents in our ticketing system and resolve them. Unresolved issues will be passed to 2nd level support after investigation. You must maintain a respectful and positive tone with our users at all times.

ESSENTIAL JOB FUNCTIONS:

• Identify and handle store phone inquiries completely and accurately
• Resolve customer complaints and problems to the satisfaction of the user
• First level support for:
  • POS software and hardware issues
  • Telecom and network issues
  • Incidents related to in-house applications
  • Incidents related for Microsoft Office, Citrix and other applications
  • iPod hardware and in-house software issues
• Maintain accurate user data including documentation of discussions, issues, user requests or other relevant information into Contact Center systems as required and managing/prioritizing workload
• Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem