Atlanta, GA - Contact Center Support

Want to work in two of the best industries right now, Health care and Technology? We have the job for you!

RemX Staffing is looking to fill multiple Medical Record Specialist roles for our client in Alpharetta. 

If you are detail-oriented and have medical records experience, APPLY NOW!

Shift: 3:00pm - 12:00am

Are you interested in working with the single largest access point for health information in the country? If so this is a GREAT opportunity for you!

Summary: This position is responsible for processing the requests for the release of  medical information in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.

Job Duties include:

• Complete Release of Information(ROI) requests including retrieving patient’s medical charts, copying/scanning medical records accurately and correctly, according to established procedures, and established standards of quality

• Electronically transmit Electronic Medical Records(EMR) to processing operations.

• Validate requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.

• Perform quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing

Hours/Pay:

• Monday-Friday 3:00pm-11:00pm -  $13.50/hr

Looking for an exciting career?

We are looking for some great customer service representatives who love helping our customers.

This position is located at 1901 Eastpoint Parkway, 40223

You’ll be responsible for providing unprecedented customer service.  You’ll work scheduled shifts in a call center environment, Monday-Friday.

This is a significant volume, so be sure that you’re ready and able to deal with that kind of daily load – you’ll get all the help you need along the way!

What You’ll Be Doing

• Data Entry
• Inbound/Outbound Calls
• Assisting Case Managers
• Processing patient information

                                     Hours of Operation 4pm-8pm Only! Monday-Friday

                                                        Only 2 positions available!

For more information please call Rylander Thornton at 404-400-7055

The Supervisor is responsible for achieving program KPIs by providing quality and efficient service to customers. This
is achieved through the daily management of the employee and includes motivating, recognizing and rewarding,
coaching, training and problem solving

Responsibilities

Provide daily direction and communication to employees in a timely, efficient and knowledgeable manner

• Provide continual evaluation of processes and procedures; suggest methods to improve area operations,
  efficiency and service to both internal and external customers
• 
   Provide statistical and performance feedback and coaching on a regular basis to each team member
  Advise and counsel employees that experience problems by providing appropriate coaching, direction and
  resolution
• 
  Ensure employees have appropriate training and other resources to perform their jobs; respond and resolve
  employee relations issues expressed by team members; create and maintain high quality work environment so
  team members are motivated to perform at their highest level
  
  Address disciplinary and/or performance problems according to company policy; make effective/appropriate
  decisions relative to corrective action as required
  
  Reviews employee’s work hours using company provided software to ensure employee has logged time
  accurately by validating each log in and out activity; updates schedules as needed
  
  
  If you would like more information about the position please call 404-400-7055 and ask for Rylander Thornton
   
  
  

Could this be for you? 

If you are a experienced Call Center Professional who provides exceptional customer service, and looking for a job for the New Year, we are looking for you!!

A well known Corporate Healthcare company is seeking professional Customer Service/Call Center Representatives.

Summary:

In this role, you will help retrieve medical charts handle via phone, email, or fax. This position will also be responsible for contacting different healthcare facilities to schedule deliveries for the requested medical charts.

Hours: Monday-Friday 9:00 am to 5:30pm

Start Date: January 21, 2019

SEVERAL POSITIONS AVAILABLE! 

We are looking for organized and detail oriented employees to join our document project. 

ESSENTIAL DUTIES INCLUDE, BUT ARE NOT LIMITED TO:

• Removing staples and paper clips to prep documents for scanning/Sorting documents into appropriate categories
• Placing a "barcode target sheet" in place of physical breaks.
• Maintain an organized and efficient work space 
• 7:30am-3:30pm M-F
• $10 per hour

***APPLY NOW FOR AN INTERVIEW***

The Document Prep Clerk will be responsible for prepping documents that are being formatted into digital format for client projects. 

ESSENTIAL RESPONSIBILITIES/DUTIES INCLUDE, BUT ARE NOT LIMITED TO:

• Remove staples and prep documents for scanning
• Sort documents to appropriate categories,
• Prep documents: removing physical breaks and placing a "barcode target sheet" in place of physical breaks.
• Maintain a facility that is organized and meets tour quality standards at all times.
• Assist in clerical duties
• Other duties as assigned
• 7:30am-3:30pm M-F
• $10 per hr

INTERVIEWS STARTING AS EARLY AS NEXT WEEK! 

Are you looking for Part Time work starting after the holidays? Want to help homeowners save the planet? Our client in Alpharetta specializes in new and affordable ways to finance energy efficient home products. As a Call Center Representative for a financial company, you will play a key role in assisting homeowners finance their energy upgrades for their home. 

You will be responsible for: 

• Responding to program questions from contractors and homeowners
• Handle customer service inquiries in a professional manner
• Process and accepting applications for financing

HOURS:

Hours : 20-25 hours a week either 5pm - 9pm M-F and/or 9am-5:30pm Sat/Sun

Start Date: January 22nd

Looking for Call Center Professionals who can provide outstanding customer service!  

Our client, a well known medical company in Alpharetta is seeking multiple Customer Service/Call Center Representatives.

Summary:

In this role, you will be handling calls from medical facilities who have requested medical records but have not yet received them. This position will also be responsible for contacting different medical facilities to schedule deliveries for the requested medical records. 

Hours: Monday-Friday 9:00 am to 5:30 pm 

Pay: $14.00 per hr

***Scheduled to start in January***

Looking for an exciting career?

We are looking for some great customer service representatives who love helping our customers. This position is located in Louisville, Ky.

You’ll be responsible for providing unprecedented customer service.  You’ll work scheduled shifts in a call center environment, Monday-Friday.

This is a significant volume, so be sure that you’re ready and able to deal with that kind of daily load – you’ll get all the help you need along the way!

What You’ll Be Doing

• Customer facing on the phone and via google docs
• Prescription order entry

      The hours of operation are from 1130-8pm Only!!!!

Candidates must be PTCB to be considered for the position!!!!

For more information please call Rylander Thornton at 404-400-7055

POSITION OVERVIEW

The Document Prep Clerk will be responsible for prepping documents that are being formatted into digital format for client projects. Take a lead role in working with management to ensure compliance and regulations are being followed.

ESSENTIAL RESPONSIBILITIES/DUTIES INCLUDE, BUT ARE NOT LIMITED TO:

• Cataloging/Manifesting (Populating Excel spreadsheet)
• Prepping (Preparing files to be scanned)
• Scanning (High speed and Large Format scanners)
• Quality Control of scanned documents
• File Uploading (Knowledge of file and network hierarchy)
• $11.00 per hour

Looking for an exciting career?

We are looking for some great customer service representatives who love helping our customers. This position is located in Louisville, Ky.

You’ll be responsible for providing unprecedented customer service.  You’ll work scheduled shifts in a call center environment

What You’ll Be Doing

  -Monitors drug shipments and patient training between patients, physician offices and specialty pharmacies

- Understand reason for denial and take appropriate actions to resolve case

- Re-triage cases to appropriate specialty pharmacy when/if appropriate in a timely manner

- Set follow up alarms as appropriate to resolve patient prescription request

- Develops and works daily report and maintains e-mail of pending cases in a timely fashion

- Maintains all patient confidentiality

These positions are filling fast! Call Rylander Thornton at 404-400-7055 for more information.

Looking for an exciting career?

We are looking for some great customer service representatives who love helping our customers.

This position is located at 13400 Eastpoint Center Drive, 40223!

You’ll be responsible for providing unprecedented customer service.  You’ll work scheduled shifts in a call center environment, Monday-Friday.

This is a significant volume, so be sure that you’re ready and able to deal with that kind of daily load – you’ll get all the help you need along the way!

What You’ll Be Doing

• Data Entry
• Inbound/Outbound Calls

Job Requirements:--------2 POSITIONS LEFT!!!!!!----------

Data Entry

Some medical terminology

Call Center Experience

This position requires you to be registered with the State Board of Pharmacy. It must be obtained before you can start the position!!!!!

For more information please call Rylander Thornton at 404-400-7055

Recruiting for a temp to hire position in Roanoke, VA.

Looking for detail oriented candidates who can accurately prepare Medical Records for scanning and filing. 

• Needs strong computer skills (excel, outlook, word, etc)
• Administrative experience
• At least a High school diploma or GED equivalent
• Reliable transportation
• Monday-Friday 7:00 am-3:30 pm
• $11.00 per hour
• Other duties as assigned

APPLY NOW FOR OPPORTUNITY!

Are you can experienced Call Center Professional, who provides GREAT customer service? If so this position may be a perfect fit for you!

Our client, a well known medical company in Roswell is currently searching for qualified Customer Service/Call Center Representatives. 

Summary:

In this position, you will be handling calls from medical facilities who have requested medical records, but have not received them. Your role will be responsible for taking these requests for medical charts and providing the estimated delivery time to the clients.

Hours: Must be flexible to work either 8am-5pm or 9am to 6pm 

Looking for an exciting career?

We are looking for some great customer service representatives who love helping our customers. 

You’ll be responsible for providing unprecedented customer service.  You’ll work scheduled shifts in a call center environment, Monday-Friday.

This is a significant volume, so be sure that you’re ready and able to deal with that kind of daily load – you’ll get all the help you need along the way!

What You’ll Be Doing

• Data Entry
• Inbound/Outbound Calls
• Processing Claim Information
• Outbound calls to Pharmacies
• Track Shipments
• Intake on Fax Prescriptions

For more information please call Rylander Thornton at 404-400-7055

If you are a experienced Call Center Professional who provides outstanding customer service, this is a GREAT opportunity for you!!

Our client, a well known medical company in Alpharetta is seeking multiple Customer Service/Call Center Representatives.

Summary:

In this role, you will be handling calls from medical facilities and other parties who have requested medical records but have not yet received them. This position will also be responsible for contacting different medical facilities to schedule deliveries for the requested medical records.

Hours: Monday-Friday 8:00 am to 6 pm

Start Date: January 17, 2019

If you are a Superstar who provides outstanding customer service, this is the opportunity for you!!  

Our client, a well known medical company in Alpharetta is seeking multiple Customer Service/Call Center Representatives.

Summary:

In this role, you will be handling calls from medical facilities who have requested medical records but have not received them. Must be able and want to be on the phones all day long. You will be responsible for taking request for medical charts and providing estimated arrivals to the clients. 

Hours: Must be flexible from 8:00 am to 6:00 pm 

Want to work in two of the best industries right now, Health care and Technology? We have the job for you!

RemX Staffing is looking to fill multiple Medical Record Specialist roles for our client in Alpharetta. 

If you are detail-oriented and have medical records experience, APPLY NOW!

Shift: 6:30am-3:00pm 

RemX Specialty Staffing is looking for multiple Bilingual Call Center Representatives for our client in Alpharetta. This position is responsible for providing effective customer service to internal and external customers in a timely manner with accurate and concise information. Tasks are performed by responding to requestors calling the Customer Service Call Center. 

Responsibilities: 

• Answer telephone call inquiries and promote appropriate products and services to customer
• Research and resolve complaints to ensure customer retention and satisfaction
• Provide excellent customer service by being attentive, respectful and professional at all times
• Insure understanding of customer request and follow through as promised
• Maintain Customer Service voice mailbox by responding to voicemail calls no later than the next business day if there is a high volume of calls
• Maintain departmental standard of answering and resolving inbound customer service daily
• Maintain Customer Service email by responding to all emails within the same business day
• Provide backup support on the Customer Service phones whenever needed.

One year of call center experience is required.

The Medical Call Center Representative connects with medical or provider offices to build relationships and facilitate the retrieval of medical charts within the project timelines established by the clients. 

Pay Rate: $14.00 per hour

Apply Now and get scheduled for an interview this week! 

Seeking Customer Service Representatives that work with hospital, HMO, clinical services to patients, their families & third-party representatives to verify eligibility coverage for drug benefits. Function as a liaison between special drug program patients & their insurance companies. 

• 75% of day spent on phones making inbound and outbound calls
• Heavy data entry of patient information
• Strong communication skills with compassion for the patients

If you are interested please contact Rylander Thornton at 404-400-7055

Looking for an exciting career?

We are looking for some great customer service representatives who love helping our customers.

This position is located at 5101 Jeff Commerce Drive, 40219!

You’ll be responsible for providing unprecedented customer service.  You’ll work scheduled shifts in a call center environment, Monday-Friday.

This is a significant volume, so be sure that you’re ready and able to deal with that kind of daily load – you’ll get all the help you need along the way!

What You’ll Be Doing

• Data Entry
• Inbound/Outbound Calls
• Securing insurance verification

For more information please call Rylander Thornton at 404-400-7055

If you are a experienced Call Center Professional who provides outstanding customer service, this is a GREAT opportunity for you!!

Our client, a well known medical company in Alpharetta is seeking multiple Customer Service/Call Center Representatives.

Summary:

In this role, you will be handling calls from medical facilities who have requested medical records but have not yet received them. This position will also be responsible for contacting different medical facilities to schedule deliveries for the requested medical records.

Hours: Monday-Friday 9:00 am to 5:30 pm

Start Date: January 7th, 2019

Are you interested in working with an awesome technology company in Alpharetta? This coming is leading the way in messaging services and software. The Chat Representative is a key customer service role within the team, answering questions for shoppers online on behalf of our clients. Chat Representatives provide in market shoppers with a first class service experience, assist them during their buying process while driving high quality sales leads to our clients. 

Hours: Must be able to work  4:00 pm to 1:00 am with Tuesday and Wednesday off. 

Responsibilities:

• The Chat Representative is responsible for answering chats on behalf of clients who purchase chat receptionist service as an extended service to their software licensing agreement.
• Chats are expected to be responds to engage within set thresholds for the department's direct supervisor on a periodic basis.

Looking to work with one of the largest healthcare technology companies in the country? We to bring motivated and passionate people to the healthcare industry.

One year of call center experience is required.

The Medical Call Center Representative connects with medical or provider offices to build relationships and facilitate the retrieval of medical charts within the project timelines established by the clients. This call center position works in a highly focused, demanding and timeline-driven environment. 

Pay Rate: $14.00 per hour

Apply Now and get scheduled for an interview this week! Positions are starting December 10th!