Atlanta, GA - Contact Center Support

 RemX is currently assisting our client in filling immediate openings for an On-site Customer Service Representative role in Atlanta,GA. Shift times vary so ideal candidates will have open availability.

- Early November start

Duties and Responsibilities

• Provide consistent superior customer service to all callers (internal and external).
• Answer calls in a timely manner and follow the required scripting for call handling.
• Receive and process incoming calls from various contacts for branch locations:  handle or transfer to voicemail, etc.
• Handle initial intake/loss reports for various clients: taking the details of the loss, escalate the report by assigning the most appropriate branch location for immediate response, etc.
• Coordinate on-scene calls/dispatch between adjusters and clients.
• Ensure that reports are detailed and all questions are asked in order to provide an accurate report, including proper grammar and spelling.
• Meet call center standards by following client instructions and accurately completing required forms.
• Hold all reports and/or conversations as confidential.
• Practical problem solving and multi-tasking is required under general supervision.
• Demonstrate strong team attributes: communication, assisting others, responding positively to coaching, etc.
• Ability to work in an atmosphere that is quick to change from very slow/quiet to highly charged, with occasional high-stress situations that need quick decisions.
• Distinguish between a critical situation that needs immediate attention and a simple follow up question.
• Navigate computer systems and email in order to always have the most current information and instructions available in regards to clients and call handling procedures.
• Flexibility with scheduling is a must-have in a 24/7 environment as well as attention to schedule adherence.
• If applicable, handle bilingual calls/translations as needed.

RemX is currently assisting our client in hiring Customer Service Agents for the fastest growing digital payments platform in the insurance industry for 30 days under contract that could lead to permanent placement based on job performance and attendance.

Location: Knoxville, TN 37923

Pay: $16

Shift: Monday-Friday 11:00am - 8:00pm with 30 minute lunch

The Customer Service Agent is an entry-level role into the overall Customer Service group. The agents are responsible for making payments to Insurance Carriers on behalf of Banks for escrow payments on mortgages. Success in this role can lead to Customer Service Representative roles with added responsibility and higher pay-rate.

Key Responsibilities: 

• Escalate issues to team leads as soon as they are realized
• Make payments via web portal, automated payment processing phone system, and through conversation with Customer Service Reps 
• Keep track of workload and progress each day

Are you looking for a great opportunity and have at least 1-2 years of call center experience as well as some knowledge of benefits/healthcare? This is the opportunity for you!

Job Components?and?Primary Responsibilities: 

• Serve as a single point of contact for the customer and form a strong relationship to support them 
• Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member 
• Research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future healthcare needs or potential opportunities to improve the experience 
• Respond to and own consumer inquiries and issues 
• Conduct proactive research on assigned member accounts to identify service issues 
• Identify gaps in processes and work closely with other departments for process improvement 
• Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance 

Required Qualifications:

• High School Diploma / GED (or higher) OR equivalent work experience 
• Minimum of 1+ years of combined education, work and/or volunteer experience
• MUST BE ABLE TO WORK ONSITE  

Preferred Qualifications: 

• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design) 
• Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations) 
• Sales or account management experience 
• Customer Service Experience / Call Center Experience is a Must

Must be available to work between the hours of 7:00AM- 11:00PM and available on weekends

Must be able to work on site. 

Must live in the Miramar/Miami/ Ft. Lauderdale, Florida area

Our client, a Healthcare information company  is seeking Document Support for the Buckhead. This is a contract opportunity. 

ESSENTIAL RESPONSIBILITIES include the following. 

• Preps, prints, and packages all outgoing paper mail and Fed Ex packages
• Ensures all requested documentation is received by the office timely
• Creates return Fed Ex Labels utilizing SendPro application to be faxed or emailed to providers
• Performs routine data entry of pre-defined data into the computer database
• Communicate with internal staff for optimal resolutions regarding site documentation
• Documentation of all actions taken in OPM
• Compliance with all company policies and   instructions
• Participate in testing and training as assigned
• Assists supervisor with special projects
• Other duties may be assigned

Are you looking for a long-term customer service opportunity? Do you have a passion to help others? If you answered yes, click APPLY today!! 

*Must live within 30 mile of Miramar, Fl*

Location: Onsite in Miramar, FL

Pay: $16-$17.50 

Start date: October 31th 

Title: Customer Service Representative 

Job Responsibilities: 

• Inbound calls only 
• Respond to and own consumer inquiries and issues 
• Provide education and status on previously submitted pre-authorizations or pre-determination requests 
• Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance 

Requirements: 

• 1 year of recent call center experience 
• High School diploma 

Immediate Hire for Customer Service Representatives! 

Remote 

Pay: $14.50

Schedule

Monday - Sunday 6am-9pm (open availability needed, scheduled is assigned after training)

Weekend availability is required

Requirements:

• 1 year of call center experience
• Top Shelf customer service 
• Strong communication skills with the ability to diffuse customer escalations through problem solving
• Strong written communication skills for social media.
• Dependable Team Player

Responsibilities:

• Meet call time requirements and other metrics
• Responsible for high QA/Quality Monitoring Scores
• Ability to meet production goals
• Performs other duties assigned

Do you hold an active health insurance license along with contact center experience? If so this is the opportunity for you!

Detailed Description:

MUST HAVE ACTIVE HEALTH INSURANCE LICENSE 

*Responsible for receiving inbound calls from prospective enrollees for individual dental insurance products.

*Ask questions to understand the customer needs and recommend products based upon their needs and explain costs and benefits. 

*Complete new applications and guide the caller through payment options and information needed.

*Proactively respond to to electronic and written inquiries from prospects and leads.

*Perform eligibility verifications for specific programs such as third party payers

Job Requirements:

*Must have an active health insurance license out of any state

*A high school diploma or GED 

* 4 years of successful customer service sales work experience within a call center or related customer contact experience.

*Ability to handle constant customer contact/forced workflow distribution

*Detailed Oriented; flexible and creative

*Dental assisting certificate, 2 years dental office or dental lab experience, 1 year contact center experience in a dental insurance environment 

Must have equipment ( No MacBook or Chromebook) and headset

Must have high speed internet

Must be able to work 8am-5pm EST

Now Hiring in Customer Service Representatives
Starting as soon 

Help People and Help Grow Your Career!
Do you have the desire, personality, and people skills to work in the customer service industry? How about getting in the door with an exceptional company that offers room to advance your career? We have an immediate opening for a Customer Service Representative in a Contract-to-Hire position, that offers competitive pay and benefits and a fun, professional work environment. Don’t miss out on this amazing career opportunity!

Looking for open availability from 6:00am-9:00pm Monday-Sunday

Apply now and get on the road to success with RemX - named a “Best in Class” employer for 9 straight years.

Job Requirements

• Previous customer service and call center experience
• Proficient in use and navigation of computers and software
• Types 30-40 WPM
• Ability to multi-task effectively
• Ability to handle chats, in/out communication
• Ability to look up information and provide account details or verification of information
• Able to use dual monitors and can toggle between windows, tabs and screens
• Ability to talk and type at same time
• Familiar with headsets and auto-dialer use

Availability Requirements:

Monday - Sunday 7am - 7pm CST

Job Responsibilities

• Meet call time requirements and other metrics
• Responsible for offline time tracking
• Responsible for high QA/Quality Monitoring Scores
• Maintain efficient average talk time (ATT) and efficient average after call work time (ACW) metrics
• Ability to upsell/upgrade products or services
• Ability to meet production goals
• Performs other duties assigned

Pay: $14-$17/hour based on attendance 

Hiring immediately for a remote Medical Records QA Specialist position.

As a Medical Records QA Specialist, you will be responsible for?monitoring the work and the quality of each call made to?medical providers.

Location: Remote

Pay: $15

Hours: Mon-Fri 9:00AM-5:30PM EST

Requirements:

• High School diploma or GED
• Proficient with Microsoft Excel 
• 1 year of call center quality auditing or 3 years of call center experience required

Our client, a Healthcare information company  is seeking experienced Compliance Specialists for a work from home opportunity. This is a contract opportunity. 

Summary:

Maintain quality standards, reviews all outgoing applications, documents inspection results, and continually updates job knowledge to provide solutions.

        Conducts reviews through completed work by document management team. Immediately report any errors or omissions to ensure that an internal fact-finding effort is conducted and that an appropriate response/follow up to the incident occurs to correct the discrepancies

Hours: 8am – 4:30pm Monday – Friday EST

Pay: $15/hr paid weekly

Assignment Length: Contract till May; Long term opportunities based on performance, attendance, and business needs

Training: 3 weeks 8am-4:30pm

MINIMUM JOB Qualifications

Our client, a Healthcare information company  is seeking experienced Compliance Specialists for a work from home opportunity. This is a contract opportunity. 

Summary:

Maintain quality standards, reviews all outgoing applications, documents inspection results, and continually updates job knowledge to provide solutions.

        Conducts reviews through completed work by document management team. Immediately report any errors or omissions to ensure that an internal fact-finding effort is conducted and that an appropriate response/follow up to the incident occurs to correct the discrepancies

Hours: 8am – 4:30pm Monday – Friday EST

Pay: $15/hr paid weekly

Assignment Length: Contract till May; Long term opportunities based on performance, attendance, and business needs

Training: 3 weeks 8am-4:30pm

Do you hold an active health insurance license along with contact center experience? If so this is the opportunity for you!

Detailed Description:

*Responsible for receiving inbound calls from prospective enrollees for individual dental insurance products.

*Ask questions to understand the custo4mer needs and recommend products based upon their needs and explain costs and benefits. 

*Complete new applications and guide the caller through payment options and information needed.

*Proactively respond to to electronic and written inquiries from prospects and leads.

*Perform eligibility verifications for specific programs such as third party payers

Job Requirements:

*Must have an active health insurance license out of any state

*A high school diploma or GED 

* 4 years of successful customer service sales work experience within a call center or related customer contact experience.

*Ability to handle constant customer contact/forced workflow distribution

*Detailed Oriented; flexible and creative

*Dental assisting certificate, 2 years dental office or dental lab experience, 1 year contact center experience in a dental insurance environment 

Must have equipment ( No MacBook or Chromebook) and headset

Must have high speed internet

Must be able to work 8am-5pm EST

Heath Insurance Sale Representative 

All inbound calls

Temp to Hire 

Start date 10/31/2022

PST: 10am to 7am 

EST: 8am to 5pm 

Must have own equipment and headset ( no MacBook's or Chromebooks) 

Job Description 

Responsible for receiving inbound calls from prospective enrollees for individual dental insurance products 

Asks questions to understand customer needs 

Complete new applications, guides caller trough payment options  

Assist with service related calls and inquires from existing customers 

Preform eligibility verifications

POSITION SUMMARY

 The P21/P22/D31 Specialist ensures that Change Healthcare applications are within compliance of Change Healthcare policies as well as State and Federal regulations. Under the direct supervision of the Operations Training & Quality Manager, the P21/P22/D31 Specialist’s responsibilities include the application of quality control procedures and standards to ensure product quality. The specialist monitors documents received and processed by the CHC team for adherence to company standards.

Quality Review Tactic

• Maintain quality standards, reviews all outgoing applications, documents inspection results, and continually updates job knowledge to provide solutions.
• Conducts reviews through completed work by document management team. Immediately report any errors or omissions to ensure that an internal fact-finding effort is conducted and that an appropriate response/follow up to the incident occurs to correct the discrepancies.

Quality Review Investigation, Documentation, and Result Findings

• Identify trends and patterns, best practices, and make recommendations for improvements in service delivery.
• Assure the timely, objective and comprehensive investigation of error incidents, including the conduct of internal fact-findings, and response/follow up to those incidents
• Assists in determining, documenting and creating reports that present a holistic view of the performance of the Documents Management team, their quality metrics and overall trends.
• Collects and summarizes performance data, identifies opportunities for improvement, and present findings of quality statistics, as needed, for all operational departments.

 Communication and Coaching

• Communicates with supervisory staff regarding document quality and improvement activities

 MINIMUM JOB Qualifications

 Education / Training:

• High School Diploma or GED.  Associate’s Degree preferred. Proficient computer skills with Microsoft Office.

Business Experience:

• Two years’ experience /Pervious or current working experience in document quality assurance preferred.

 SPECIALIZED KNOWLEDGE / SKILLS

• Language Skills – Must possess strong analytical skills. Excellent oral and written communication; able to present findings to different staff levels.
• Reasoning Ability –. Demonstrated ability to analyze difficult situations, problems and data and develop feasible and effective solutions.  Demonstrated ability to implement and monitor responsibilities. 
• Demonstrates behaviors, actions, and attitude that reflect Change Healthcare’s vision, mission and values.
• Promotes a culture of excellence, working cooperatively with all staff to enhance services and improve operations. Provide creative solutions and development programs as new requirements become necessary.

Must have high speed internet and ethernet cord

Must provide updated resume that reflects document specialist experience

Various shifts available

RemX is currently assisting a client with openings for a Customer Service Advocate.

This is an onsite, contract-to-hire opportunity in the Miramar, FL area.

RemX Specialty Staffing is looking for Customer Service Representatives for our client in Kennesaw, GA

In this position you will be responsible for:

The CSR I interacts extensively with our customers to develop relationships; ensuring ultimate customer satisfaction and returning customers.

RESPONSIBILITIES:

• Proactively communicate to all internal and external related parties to exceed customer’s expectations.
• Respond timely and accurately to all incoming customer correspondence along with thorough documentation.
• Receives customers' requests by telephone, email or chat, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.
• Demonstrates ownership of customer requests with follow through, documentation and complete resolution.
• Assists in returns and replacements as needed.
• Analyzes transactions, corrects records, and adjusts errors.
• Provide accurate information regarding pricing and availability of in-stock items.
• Communicates with other departments for order completion.
• Resolves customer questions related to orders, places orders where opportunity is present.
• Maintains 90% minimum average in customer service and sales area quality assurance reviews.
• Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
• Remain current with product knowledge by attending vendor meetings/training and participating in provided training/education. Proactively identify and communicate areas of department, training and process improvements needed and for areas of company growth.
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
• Report any system or product inaccuracies timely.
• Follow company policies and procedures.
• Performs other all duties as assigned.

QUALIFICATIONS:

• High school diploma or equivalent
• Minimum 1 to 3 years’ experience in customer service, or related transferable skills
• Customer centric and Internet savvy
• Strong MS

Hours and Payrate:

Direct Hire opportunity, pay range between $16-$17

RemX Specialty Staffing is looking for a Physician Recruiter for our client in Alpharetta, GA

In this position you will be responsible for:

• Assumes responsibility for the effective performance of all related recruiting functions.
• Makes all daily scheduled calls as required and receives incoming provider calls and referrals.
• Contacts prospective providers and presents Company’s services and client opportunities. Prospects for open opportunities through lead generation and screening.
• Qualifies the viability of a provider’s availability and credentials and client opportunities.
• Conducts phone interviews and asks qualifying questions.
• Builds and maintains relationships with clients and providers and keeps providers scheduled through the company.
• Tracks and records changes in provider availability.
• Sources and generates leads using various resources including providers, clients, job boards and others as needed.
• Enters and updates provider information and other data into the computer database on an ongoing basis.
• Ensures quality and accuracy in information being entered.

Hours and Payrate:

Direct Hire opportunity, pay range between $35-$50K + commission  

Qualifications and Requirements:

• Good interpersonal and public relations skills.
• Excellent verbal and written communication skills.
• Organizational and time management skills.
• Able to work well independently (self-motivated) and in a team environment.
• Basic sales skills.
• Proficient in Outlook and Microsoft Office.
• Strong relationship building and presentation skills.
• Well developed negotiating and closing skills preferred.
• Knowledge of types of customers and their needs.
• High school graduate or equivalent, bachelor’s degree preferred.
• 1+ years of sales and/or agency recruiting experience in a goal-driven environment preferred but not required.
• Experience in phone sales preferred but not required.

Are you looking for a remote position and have experience in data entry and comfortable using Excel? This is the opportunity for you!

Detailed Description:

* Reviews and interprets enrollment data received from group contacts, TPA's, Account Executives, and internal contacts and determines required updates to ensure accurate and complete enrollment data for all assigned groups.

* Accurately and efficiently updates enrollment for new and existing clients using multiple systems and drawing from various sources. 

*Identifies and documents eligibility reporting issues and communicates issues to the Account Executive and other sources,

Job Requirements:

* A high school diploma or GED is preferred, but candidates with proven experience will not be excluded from consideration.

*Data entry and Excel experience is a MUST

* A minimum of 1 year experience in enrollment and/or billing, processing, or customer service.

*Comfortable using Excel

* Strong process and time management skills. 

*Knowledge of application of English grammar with composition, editing, and proofreading skills. 

*Ability to work independently 

MUST LIVE IN THE ATLANTA AREA 

MUST HAVE EQUIPMENT ( NO MAC BOOK OR CHROME BOOK) AND CAMERA FOR TRAINING

MUST BE VACCINATED FOR COVID 19

MUST BE COMFORTABLE USING EXCEL

MUST BE AVAILABLE TO WORK BETWEEN THE HOURS OF 8:00am- 6:45pm EST

Location: Remote, but must be local to Atlanta area.

Equipment: Not provided, must use own equipment. Unable to use Macbook's.

Start: 10/28

Pay: $16hrHours: Mon-Fri 8am-4:45pm or 10am-6:45pm 

Job Duties: 

• Reviews and interprets enrollment data received from groups
• Works with Account Executives and billing teams to resolve discrepancies 
• Identifies and documents eligibility reporting issues and communications issues to proper source 
• Accurately and efficiently updates enrollment for new and existing clients using multiple systems and drawing various data sources. 

Requirements: 

• High school diploma or GED 
• 1 year of experience in enrollment and/or billing, processing, or customer service. 
• Proficient in Microsoft excel and Data Entry 
• Ability to work independently 
• Detailed oriented with problem-solving abilities. 
• Typing test score must be 40 wpm or more 

Customer Service/ Customer Accounts

Worksite Location: Alpharetta, GA (Full-time onsite)

Wage: $18.00-$18.50 depending on experience

Job Duties
• High Volume inbound/outbound calls
• Process payments and payoffs
• Perform miscellaneous tasks as assigned
• Adheres to appropriate Compliance policies and procedures
• Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
• Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance

Work Schedule
• Dependent on Department (Open Availability required) 
• Overtime offered as needed
• Must be flexible, schedule may change with business needs

*Must live within 30 mile of Miramar, FL*

Customer Service Advocate

Pay: $16–$17 per hour DOE and up to $17.50 per hour for Bilingual (English/Spanish) 

Must be available to work between the hours of 7:00AM- 11:00PM and available on weekends

Training is 3 weeks - 8am to 5:30pm

Job Components and Primary Responsibilities:

• Answer inbound calls
• Serve as a single point of contact for the customer and form a strong relationship to support them 
• Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member 
• Research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future healthcare needs or potential opportunities to improve the experience 

Required Qualifications:

• High School Diploma / GED (or higher) OR equivalent work experience
• Minimum of 3+ years of combined education, work and/or volunteer experience

Preferred Qualifications:

• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
• Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
• Sales or account management experience
• Customer Service Experience

Remx

We are currently looking for Customer Service Advocates for the Health Industry! 

This is high volume, customer service environment. You’ll need to be efficient, productive, and thorough dealing with our members over the phone. Strong computer and software navigation skills are critical. You should also be strongly patient-focused and adaptable to changes. 

Now Hiring in Customer Service!
Immediate Openings

We have immediate openings for a Customer Service Representative in a Contract-to-Hire position.

This position is remote after training (13 days)

Job Requirements

• Minimum one full year previous call center experience
• Proficient in use and navigation of computers and software
• Types 30-40 WPM
• Ability to multi-task effectively
• Ability to look up information and provide account details or verification of information
• Able to use dual monitors and can toggle between windows, tabs and screens
• Ability to talk and type at same time
• Familiar with headsets and auto-dialer use

Availability Requirements:

Monday - Sunday 6am-9pm. Fixed schedule is assigned after training.

Weekend availability is required

Job Responsibilities

• Meet call time requirements and other metrics
• Responsible for offline time tracking
• Responsible for high QA/Quality Monitoring Scores
• Maintain efficient average talk time (ATT) and efficient average after call work time (ACW) metrics
• Ability to upsell/upgrade products or services
• Ability to meet production goals
• Performs other duties assigned

Pay: $14/hr plus a weekly attendance bonus (additional $2-$3/hr based on attendance)

Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center associates who deal with medical providers. The QA agent will monitor outbound calls to assess agent’s technical accuracy, customer service performance, and conformity to company policies and procedures.

• Performs call monitoring and provides trend data to site management team.
• Uses quality monitoring data management system to compile and track performance at team and individual level.
• Provides feedback to call center team leaders and managers.
• Prepares reports for agent and leadership review

This is a remote role.  Successful candidates must have the ability to connect to the internet via ethernet connection (no WiFi) as well as a quiet, distraction-free environment.  

Shift: 9am-530pm Eastern Time with a 30 minute lunch (this is a set schedule--no flexibility)

RemX is currently assisting our client in filling immediate openings for an On-site Customer Service Advocate role in Miramar, FL. 

Job Requirements

Now Hiring in Customer Service!
Immediate Openings

RemX is currently assisting a client with immediate openings for a Customer Service Representative in a Contract-to-Hire position.

**This role is remote for local Dallas candidates only**

Job Requirements

• Minimum one full year previous call center experience
• Proficient in use and navigation of computers and software
• Types 30-40 WPM
• Ability to multi-task effectively
• Ability to handle chats, in/out communication
• Ability to look up information and provide account details or verification of information
• Able to use dual monitors and can toggle between windows, tabs and screens
• Ability to talk and type at same time
• Familiar with headsets and auto-dialer use

Availability Requirements:

Monday - Sunday 7am - 1am CST

Job Responsibilities

• Meet call time requirements and other metrics
• Responsible for offline time tracking
• Responsible for high QA/Quality Monitoring Scores
• Maintain efficient average talk time (ATT) and efficient average after call work time (ACW) metrics
• Ability to upsell/upgrade products or services
• Ability to meet production goals
• Performs other duties assigned

Pay: $14.50/hr

In Office Customer Service or Data Entry 

Worksite Address: Alpharetta, GA 

Wage: $16.00-$17.00 depending on experience

Hiring Process: Interview Onsite 

Purpose of Position

• Process orders placed via online channels with close attention to detail to prevent fraud and any issues that may impact timely and accurate shipment. 
• Build the foundation for lasting relationships with new customers and foster ongoing relationships with existing customers via a variety of communication channels.? 
• Provide thorough assistance to all customers in a friendly, professional, helpful, and knowledgeable manner. 
• Respond to customer inquiries via phone, email, and chat sessions. 

In Office Customer Service

Worksite Location: Alpharetta, GA (Full-time onsite)

Wage: $18.00-$18.50 depending on education

Job Duties

• High Volume inbound/outbound calls

• Process payments and payoffs

• Perform miscellaneous tasks as assigned

• Adheres to appropriate Compliance policies and procedures

• Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)

• Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance

Remote Customer Service Representative 

Wage: $14.00 (with pay incentive for more) 

The Remote Customer Support Specialist (RCSS) supports meeting departmental standards and working directly with customers (end-users), distributors, and retailers to ensure accurate adjudication of purchased protection plans. This is accomplished by ensuring calls received in their queue within the Contact Center are answered within established time frames and Service Levels, and that they adhere to all scripts, review all established notes, review plan materials, and utilize all available data and tools to make sound judgements on the company’s behalf within the parameters of their training and all applicable Standard Operating Procedures (SOP’s).

DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. This job description is intended to describe the general nature and level of work to be performed by the individual assigned to the position. Job results and criteria are intended to describe those functions that are essential to the performance of this job other duties may be assigned.

• Correctly adjudicate service requests according to established company polices and Protection Plan purchased.
• Ensure service requests have been routed to appropriate department/personnel.
• Comply with established contact center policies, procedures and Standard Operating Procedures (SOP’s).
• Use all tools, training, and other support elements to determine the best step/method/procedure/standard to use to solve problems and meet objectives.
• Adhere to schedule as assigned.
• Accurately review, interpret, and communicate details of customer’s protection plan as it is outlined on their account.
• Demonstrate ownership of customer related concerns, ensuring follow through on all commitments as they are made.

Schedule and shifts: Monday to Friday; 1st and 2nd shifts available

Compensation: $14/hr with the option to receive incentive benefits

Incident Coordinator/ Dispatcher

Worksite Location: Norcross, GA

Wage: $17.00-$19.00 per hour DOE

Job Details:

• Assist customers with OTR breakdown incidents from initial call-in to completion of the incident in a professional/courteous manner in accordance with Star’s standards and expectations. 
• Coordinate each incident thoroughly and ensure proper notes and data are entered into system to easily identify incident details.  
• Locate and assign a “preferred” vendor to each incident by utilizing proper vendor network search engine(s). Ensure proper and professional communication with vendor until incident is resolved.  Ensure vendor is assigned an SBS reference number at time of initial report/call in. 

Qualifications: 

• Excellent communication skills 
• Excellent ability to “multi-task”  
• Conflict resolution skills 
• Proficient in Microsoft Excel and basic office applications 
• Excellent organizational and time-management skills 
• Good understanding of maintenance practices/procedures within our industry  
• Experience in managing and working with vendors 
• Enthusiasm – it’s contagious! 

Invoice Coordinator- AR/AP

Worksite Location: Norcross, GA

Wage: $17.00-$19.00 per hour DOE

Duties:  

• Work proficiently in the software, to input information and save emails, documents, pictures, and other pertinent information to break down events. 
• Process all vendor invoices, reconcile vendor statements, monitor past due invoices, and monitor and respond to emails that come to the Inbox from customers, vendors, and Branches.   
• Call and email vendors regarding invoices needed and add notes into the breakdown and purchase order.

Qualifications: 

• 1 to 2 years accounts receivable or payable experience 
• Excellent communication skills 
• Excellent ability to “multi-task”  
• Conflict resolution skills 
• Proficient in Microsoft Excel and basic office applications 
• Excellent organizational and time-management skills 
• Good understanding of maintenance practices/procedures within our industry  
• Experience in managing and working with vendors 
• Problem solving 
• Ability to work independently 

Customer Service/ Customer Accounts

Worksite Location: Alpharetta, GA (Full-time onsite)

Wage: $18.00-$18.50 depending on experience

Job Duties
• High Volume inbound/outbound calls
• Process payments and payoffs
• Perform miscellaneous tasks as assigned
• Adheres to appropriate Compliance policies and procedures
• Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
• Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance

Work Schedule
• Dependent on Department (Open Availability required) 
• Overtime offered as needed
• Must be flexible, schedule may change with business needs

Hire Dynamics is currently assisting a local client in their search to fill an Invoice coordinator position in Norcross, GA.+

Apply Now if you meet the qualifications listed below!  

Hours: Monday - Friday 8:00am-4:30pm  

Wage: $17.00 per hour

  Responsibilities for this position include:

Process all vendor invoices, reconcile vendor statements, monitor past due invoices, Monitor and respond to emails that come to the Inbox from customers, vendors, and Star Branches. 

Call and email vendors regarding invoices needed and add notes into the breakdown and purchase order.

Pull any invoices electronically from vendor’s site as needed. For example- National Tire accounts.

Qualifications: Excellent communication skills Excellent ability to “multi-task” Conflict resolution skills Excellent organizational and time-management skills Good understanding of maintenance practices/procedures within our industry Problem solving Ability to work independently   EOE

Now Hiring for a Bilingual Customer Service Rep!
Immediate Opening

Help People and Help Grow Your Career!
Do you have the desire, personality, and people skills to work in the customer service industry? How about getting in the door with an exceptional company that offers room to advance your career? We have an immediate opening for a Customer Service Representative in a Contract-to-Hire position, that offers competitive pay and benefits and a fun, professional work environment. Don’t miss out on this amazing career opportunity!

Apply now and get on the road to success with RemX - named a “Best in Class” employer for 9 straight years.

Job Requirements

• Previous customer service and call center experience
• Bilingual - English/Spanish
• Types 30-40 WPM
• Ability to multi-task effectively
• Ability to handle chats, in/out communication
• Ability to look up information and provide account details or verification of information

Job Responsibilities 

• Meet call time requirements and other metrics
• Responsible for high QA/Quality Monitoring Scores
• Ability to meet production goals
• Promptly document all calls
• Performs other duties assigned

Pay: $18/hour

Contract through the end of the year

Location: Remote 

Equipment: provided (must pick up in Atlanta)

Open Availability: Monday-Friday, 8a-7p (scheduled 7.5 hours/week)

Are you an experienced Outbound Call Center Professional who provides outstanding customer service, this is a GREAT opportunity for you to get your foot in the door of the Healthcare Industry!! 

Our client, a Healthcare information company  is seeking experienced Call Center Representatives for a work from home opportunity. This is a contract opportunity. 

• Minimum 2 years of recent call center experience
• 1 year of Outbound call center experience is preferred

Summary:

In this role, candidates will  be responsible for contacting different medical facilities to schedule deliveries for requested medical records. In this role will typically make between 45-65 outbound calls per day to healthcare professionals in order to successfully achieve daily and weekly goals.

Please note: You must have access to an Ethernet Connection and high speed internet. 

Hours: Monday-Friday 9:00 am to 5:30 pm 

Pay: $14/hr - Weekly Pay

Requirements:

• Minimum 2 years of recent call center experience
• 1 year of Outbound call center experience
• Access to an Ethernet Connection
• High School Diploma or GED

Excellent communications skills required

Are you looking for a Customer Service opportunity that is long term, contract to hire?

During training $14

Pay: 14-17/hr based on hours worked

September 14th

12 days onsite training, then remote

Training Hours: Mon-Fri 8am-5pm;

After training: 12pm-9pm  

• 1 year of call center experience
• Top Shelf customer service 
• Strong communication skills with the ability to diffuse customer escalations through problem solving
• Strong written communication skills for social media.
• Dependable Team Player

Are you an experienced Outbound Call Center Professional who provides outstanding customer service, this is a GREAT opportunity for you to get your foot in the door of the Healthcare Industry!! 

Our client, a Healthcare information company  is seeking experienced Call Center Representatives for a work from home opportunity. This is a contract opportunity. 

• Minimum 2 years of recent call center experience
• 1 year of Outbound call center experience is preferred

Summary:

In this role, candidates will  be responsible for contacting different medical facilities to schedule deliveries for requested medical records. In this role will typically make between 45-65 outbound calls per day to healthcare professionals in order to successfully achieve daily and weekly goals.

Please note: You must have access to an Ethernet Connection and high speed internet. 

Hours: Monday-Friday 9:00 am to 5:30 pm 

Pay: $14/hr - Weekly Pay

Requirements:

• Minimum 2 years of recent call center experience
• 1 year of Outbound call center experience
  
• Access to an Ethernet Connection
• High School Diploma or GED
• Excellent communications skills