Atlanta, GA - Contact Center Support

RemX is seeking a Medical Administrative Support Assistant for a role in Marietta, GA.

The Medical Administrative Support Assistant:

• Is responsible for greeting and assisting all visitors and maintaining the front desk coverage.
• Will be scheduling of conference rooms,
• Route in-coming phone calls
• Assist with all environment of care drills
• Assist with all facilities requests
• Facilitate fleet vehicle repair requests
• Maintain inventory of current supplies and delivered supplies
• Assist with processing check requests and purchase orders across programs
• Provide support with various clerical duties and projects as assigned

Looking for a 2nd shift position and have call center experience? Positions starting in October! 

Do you like helping customers and have experience in a call center environment? Our client, a retail company located in Braselton, GA, is seeking qualified individuals to join their customer service division! If you are a experienced Call Center Professional who provides outstanding customer service, this is a GREAT opportunity for you!

Job Responsibilities:

• Identify and handle all customer inquiries completely and accurately via Phone, Email and/or Chat as determined by the business needs
• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions

Hours: **must be flexible to work up to 12am**

RemX Specialty Staffing is seeking professionals with Medical Records experience for a long-term contract position in multiple locations in the Alpharetta area. Candidates must be available to start immediately. The position is with a top healthcare information industry leader!

The associates will be responsible for processing all remote release of information, specifically medical record requests, in a timely manner; will be validating requests and authorizations in compliance with HIPAA.

Hours: Monday - Friday 6:00pm - 2:30am

Do you have Auto Sales experience but hate working 60+ hours? This company is leading the way in messaging services and software. The Auto Sales Support Representative is a key customer service role within the team, answering questions for shoppers online on behalf of our clients. Chat Representatives provide in market shoppers with a first class service experience, assist them during their buying process while driving high quality sales leads to our clients.

Hours: Must be able to flexible to work 4:00 pm to 1:00 am with off days during the week

Responsibilities:

• The Chat Representative is responsible for answering chats on behalf of clients who purchase chat receptionist service as an extended service to their software licensing agreement.
• Chats are expected to be responds to engage within set thresholds for the department's direct supervisor on a periodic basis.

Our client, a home appliance repair company out of Duluth, is seeking qualified Call Center Agents to join their growing team! Candidates in this position will be responsible for handling inbound calls coming from customers who call in for repairs.

Job Responsibilities:

• Answering inbound calls (primarily scheduling service calls and answering questions about our services offered).
• Dispatching service technicians
• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions

RemX is holding an Job Fair on Monday 10/7 and Tuesday 10/8 from 10am-3pm at our Sandy Springs office for a Medical Records position in Alpharetta. These positions will be starting as soon as 10/14!

Prior to coming in, please apply on the RemX website at https://apply.remx.com/Account/Create

Please bring a copy of your resume, and identification of proof of eligibility to work in the U.S.

Requirements to be considered for the job:

• Minimum 1 year of Electronic Medical Records and ROI experience
• High School Diploma or GED
• Excellent communications skills
• Ability to type 30 wpm
• Ability to commute to Alpharetta with reliable transportation - this is not on the bus line
• MUST Live within 25 miles of North Alpharetta

*Candidates that do not meet these requirements may get scheduled for a later day/time

Job Fair Schedule:

• Monday 10/7 and Tuesday 10/8 from 10:00am to 3:00pm 

Location:

• RemX Specialty Staffing, 5775 Glenridge Drive, Building B, Suite 250 Atlanta, GA 30328.

Please ask about our referral program!

We look forward to meeting you!

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

The Document Imaging Clerk will be responsible for preparing all hard copy documents that are being formatted into digital format for client projects.

Job Responsibilities:

• Sort documents to appropriate categories
• Prepping (Preparing files to be scanned)
• Cataloging/Manifesting (Populating Excel spreadsheet
• Scanning (High speed and Large Format scanners)
• Quality Control of scanned documents
• File Uploading (Knowledge of file and network hierarchy)
• MUST be able to lift boxes between 35-40lbs consistently

Hours: Monday-Friday 8:00am - 4:30pm

Do you have Auto Sales experience but hate working 60+ hours? This company is leading the way in messaging services and software. The Chat Representative is a key customer service role within the team, answering questions for shoppers online on behalf of our clients. Chat Representatives provide in market shoppers with a first class service experience, assist them during their buying process while driving high quality sales leads to our clients.

Hours: Must be able to flexible to work 4:00pm to 1:00 am with off days during the week

Responsibilities:

• The Chat Representative is responsible for answering chats on behalf of clients who purchase chat receptionist service as an extended service to their software licensing agreement.
• Chats are expected to be responds to engage within set thresholds for the department's direct supervisor on a periodic basis.

Our client, an appliance repair company, is seeking qualified Call Center Representatives to join their growing team! Candidates in this position will be responsible for providing outstanding customer service to customers who call in for repairs.

Key Responsibilities:

• Answering inbound calls (primarily scheduling service calls and answering questions about our services offered).
• Dispatching service technicians
• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions

ESSENTIAL FUNCTIONS AND BASIC DUTIES OF THE SERVICE COORDINATOR

Assumes responsibility for the effective performance of all related Assistant Service Coordinator functions.

• Enter data and update database on an ongoing basis.

• Coordinate travel for contractor throughout their assignment period.

• Ensure all accounting/assignment related documents are sent out and received back in a timely manner, are in order, and are signed by both the contractor and the client, when applicable.

• Submit any reimbursement issues to accounting department for correction.

• Communicate with contractors via phone calls and e-mails regarding relevant concerns and necessary documentation/logistics.

• Rotate the after-hours emergency phone responsibilities with other members of the team.

• Special projects as assigned. Assumes responsibility for establishing and maintaining good business relationships with customers and outside contacts

• Ensures that customer needs are satisfied and that they are informed of their travel arrangements.

• Promotes goodwill and conveys a positive image of the Company. Assumes responsibility for establishing and maintaining effective communication or coordination with area sales associates and with management.

• Keeps management informed of area activities, significant problems, and any changes requested of them.

• Assists other Service Coordinators and other divisions as needed.

• Keeps management well informed of area activities, significant problems, any changes, and assigned tasks requested of them.

• Completes assigned documentation in an accurate and timely manner.

• Generates credible and timely reports to team and management as needed. Assumes responsibility for related duties as required or assigned.

• Ensures that work area is clean, secure, and well maintained.

• Completes miscellaneous/special projects as assigned • Attends and participates in meetings, conference calls and seminars as required.

• Maintains a good understanding of product information.

• Meets all assigned deadlines or communicates obstacles in meeting deadlines. Conducts job duties in accordance with the Corporate Values and Culture

• Respects all individuals without regard to their position. Understands that there is no class system.

• Seeks first to understand before responding, doesn’t rush to judgment.

• Takes ownership of self and working team. Conducts self with intellectual honesty; is willing to admit mistakes and understands strengths and weaknesses. Believes and operates under the principle “If it’s to be, it’s up to me”

• Functions in a fail-safe environment that forgives and focuses on solutions. Will encourage and support other associates, creating an environment to be one’s best.

Our client in Alpharetta is seeking qualified Medical Record Clerks to join their team.  Do you have experience working with Electronic Medical Records? If so, this could be a GREAT opportunity for you!

Job Description:

• Medical Record Clerks are responsible for the successful receipt of medical record documentation and correspondence sent in from providers and facilities nationwide.
• Prepare and sort all incoming electronic medical files.
• Index individual patient information and upload files into the database.
• Data entry of pre-defined data into the database, as needed
• Handling incorrect member data, corrupt data, accessing medical records remotely via Electronic Medical Record (EMR) systems, removing excess documentation, etc.

 Hours: Monday-Friday -  8:00am-4:30pm

Start dates are in October so apply today!

Immediate openings in Kennesaw for Customer Service Representatives.  

• Strong Customer Service experience
• Experienced with computer skills
• Enjoys working with customers to solve their needs

Must be flexible to work between 10am - 10pm. 

Client interviews with be Thursday 10/3 and Start Date is 10/7. Apply today! 

Our client in Alpharetta is seeking several Medical Record Specialist to join their team. The start date for these positions are 8/19/19.

The hours for these positions are 8:00am to 4:30pm

$15/hr

POSITION SUMMARY

• Responsible for the successful receipt of medical record documentation and correspondence sent in from providers and facilities nationwide.
• Prepare and sort all incoming electronic files.
• Index individual files and upload into the database.
• Perform some data entry of pre-defined data into the database, as needed.
• Train in multiple pieces of interpretation (knowledge) work that directly impacts the thorough completion of our chart acquisition process.
• Handling incorrect member data, corrupt data, accessing medical records remotely via Electronic Medical Record (EMR) systems, removing excess documentation, etc.

SUMMARY:

The Copy Center Scheduler connects with medical or provider offices to build relationships and facilitate the retrieval of medical charts within the project timelines established by clients.  This position works in a highly focused, demanding and timeline-driven environment.

The successful candidate will have experience building relationships, overcoming objections and negotiating timelines with business or professional organizations within specified timelines and goals.  The Copy Center candidate will have the ability to communicate clearly while articulating potential challenges or risks to achieving goals to both internal and external team members.

Purpose:

Assist all Departments in various areas as requested with primary focus on submission and general office duties.

This assignment is temp to perm.

Key Accountabilities:

Submission processing for various departments and following up when accounts are cleared to more than one office or if additional information is needed

• Search policy file and issuance system for conflicts relating to specific accounts
• Notification to underwriters, producers, and tasking as necessary
• Renewal creation in submission system and ImageRight
• Disperse and scan mails for various departments as needed
• Document filing which includes additional documentation and claims notices
• Pulling and filing loss runs and loss run requests for all business units
• Assist with projects outside the normal scope of work as needed, accepting direction from all departments
• Attend learning sessions with management and take development courses that match career interests

Want to help homeowners save the planet? Our client in Alpharetta specializes in new and affordable ways to finance energy efficient home products. As a Bilingual Customer Sales Representative, you will help home owners purchase and finance energy efficient products for their homes. 

Responsibilities 

• Manage high volume inbound and outbound communications (phone/email) with homeowners to drive financing applications
• Act as a liaison between homeowner’s and approved contractor partners
• Maintain relationships with homeowner’s to ensure all service needs are met
• Retrieve required documents from homeowner’s for the loan process.

Hours: Must be flexible to work Monday - Friday from 8:00am - 7:00pm 

Position Summary

Under the direct supervision of the Operations Training & Quality Manager, the Operations Chart Splitting Specialist responsibilities include the application of encounter level splitting of charts based on identified procedures and standards to ensure product quality. The specialist ensures all charts that are received are split according to well defined policies using specific procedures and systems.  Chart Splitting requires independent decision making along side advance technical skills to utilize the various systems to split the chart in the most appropriate encounter. 

Responsibilities Include

• Ability to identify quickly appropriate document types that are acceptable to abstract into an encounter.
• Ability to identify quickly appropriate physicians that acceptable to abstract into an encounter.
• Meet and maintain 95% accuracy rate for splitting charts into encounters.
• Re-post trends and patterns and make recommendations for improvements in service delivery.
• Assure the timely, objective and comprehensive investigation of error incidents and response/follow up to those incidents.
• Ability to review the received medical records and eliminate the possibility of HIPAA violation.
• Communicates with supervisory staff regarding quality errors found in the medical records.
• Communicates with supervisory staff regarding charts worked that pose problems that could result in identified targets not being met.