Atlanta, GA - Contact Center Support

Title: Customer Service Representative

Salary: $16.00/hr (additional pay for bilingual)

Location: Currently remote but will eventually be back onsite in Alpharetta, GA in 2022

Hours:  All shifts available

Type of Employment:  Direct Hire/Full Time

 

Job Overview:

The Customer Service Representative (CSR) is responsible for assisting with inbound customer inquiries related to financial services and provide general customer service support on behalf of a top US financial institution. 

Servicing will occur via Bakkt or client-owned technology.  Therefore, full paid training will occur to familiarize the CSR prior to placing the CSR into a production environment.

 

Responsibilities:

• Deliver excellent customer support through various channels i.e. voice, email, and chat
• Facilitate new financial services
• Service existing financial accounts 
• Assist customers with inquiries
• Troubleshoot issues that arise for customers
• Monitor and service open issues through completion
• Provide site navigation assistance to customers
• Provide assistance to customers for general banking inquiries
• Report issues that are surfaced by the customer, including complaints, site production issues, etc.

 

 

Requirements:

• High School diploma or equivalent
• A bachelor’s degree is not required, but is a plus
• 3 years of customer service experience in a contact center and/or customer facing retail environment
• Must be professional and articulate with strong interpersonal skills
• Must have a pleasant phone presence and friendly personality
• Strong computer navigation skills, such as the ability to navigate between various tools simultaneously
• Basic proficiency with the Microsoft Office suite
• Ability to read an interpret documents such as procedure manuals and instructions
• Ability to diffuse escalated customers
• Scheduling flexibility is required; there may be shift bids on a quarterly basis which may change your initial shift
• Fluency in Spanish is not required, but is a plus!
• Proven proficiency in Spanish and/or willingness to work an overnight shift will earn the CSR a pay differential 

 

Apply Now More Info

Work for a global leader in payments, financial technology, and provider of bill pay services. We are looking for individuals with strong communicators, dependable, able to complete the training period with no absences, strong computer navigational skills, and professional in the workplace. You will take inbound calls from banking and merchant customers, answer questions, assist with researching and resolving issues. You may make outbound calls to follow up with customers on errors or questions.

Job Requirements

Basic requirements for consideration:

• Flexible schedule requiring one weekend working day.
• One-year customer service experience
• Experience with internet navigation and technology.

Preferred qualifications:

• Experience with an online bill pay service.
• Strong work tenure with previous roles lasting a year or more.
• One year of Call Center experience

Pre-employment background and drug test are required

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Job title	Medical Records Audit Processor
Length	90 Day Project

 

Job purpose

The Medical Records Audit Processor is responsible for processing Release of Information (ROI), specifically medical record requests in a timely and efficient matter, ensuring accuracy and individual metrics are met. Verifying and analyzing data to affect the efficient and effective retrieval of charts in accordance with the core business function of Ciox Health.

 

Duties and responsibilities

• Navigate various provider EMR and file systems to retrieve all required elements of a medical chart for patient list.
• Ability to work with minimum supervision responding to changing priorities and needed.
• Meet required metrics for your role (CPH – Charts Per Hour)
• Ability to maintain regular attendance and punctuality as scheduled.
• Actively participate in all training that is assigned to you by your supervisor.
• Read all documentation and follow written instructions provided to ensure compliance and accurate job completion.
• Maintain the high standards of Confidentiality to safeguard and protect Patient’s Right and comply with all company and facilities policies and HIPPAA regulations.
• Immediately report to team lead, supervisor, or management any security breaches, unsafe behavior witnessed or any site difficulties.
• Ensure that deadlines are met.
• Respond to emails and other requests for information timely.
• Report any technical difficulties that you may experience as soon as they occur.

 

Qualifications

• High school diploma or equivalent.
• Demonstrated ability to work in an environment requiring high volume of repetitive tasks; ability to maintain keen attention to detail throughout entire shift.
• Intermediate computer skills including ability to navigate in MS Windows environment (required).
• Prior experience with EMR systems, a plus.
• Ability to navigate between windows on computer to complete daily work.
• Knowledge of basic medical terminology, required.
• Prior medical records experience, a plus.
• Ability to absorb and apply training in multiple functions; flexibility to be shifted from one function to another based on business needs.
• Excellent organization, communication and multi-tasking skills and abilities.
• Ability to work OT as necessary, including weekend shifts (required)

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Rem X Specialty Staffing is assisting a client in hiring medical records clerks.

This will be a 90 day temp project with the potential to go perm.

Pay is $17/hr!! - weekly pay 

Location: ONSITE- Greenbay, WI

Requirements: Background check 

Job Responsibilities:

Navigate various provider EMR and file systems to retrieve all required elements of a medical chart for patient list.
Ability to work with minimum supervision responding to changing priorities and needed.
Meet required metrics for your role (CPH – Charts Per Hour)
Ability to maintain regular attendance and punctuality as scheduled.
Actively participate in all training that is assigned to you by your supervisor.
Read all documentation and follow written instructions provided to ensure compliance and accurate job completion.
Maintain the high standards of Confidentiality to safeguard and protect Patient’s Right and comply with all company and facilities policies and HIPPAA regulations.
Immediately report to team lead, supervisor, or management any security breaches, unsafe behavior witnessed or any site difficulties.
Ensure that deadlines are met.
Respond to emails and other requests for information timely.
Report any technical difficulties that you may experience as soon as they occur.

Job Requirements:

High school diploma or equivalent.
Demonstrated ability to work in an environment requiring high volume of repetitive tasks; ability to maintain keen attention to detail throughout entire shift.
Intermediate computer skills including ability to navigate in MS Windows environment (required).
Prior experience with EMR systems, a plus.
Ability to navigate between windows on computer to complete daily work.
Knowledge of basic medical terminology, required.
Prior medical records experience, a plus.
Ability to absorb and apply training in multiple functions; flexibility to be shifted from one function to another based on business needs.
Excellent organization, communication and multi-tasking skills and abilities.

Apply Now More Info

Position: Copy Center Scheduler

Pay: $15 per hour

Hours: 8:00am-4:30pm M-F

 

SUMMARY:

The Ciox AR/ Copy Center Scheduler connects with medical or provider offices to build relationships and facilitate the retrieval of medical charts within the project timelines established by Change Healthcare and our clients.  This position works in a highly focused, demanding and timeline-driven environment.

The successful candidate will have experience building relationships, overcoming objections and negotiating timelines with business or professional organizations within specified timelines and goals.  The Ciox AR/ Copy Center candidate will have the ability to communicate clearly while articulating potential challenges or risks to achieving goals to both internal and external team members.

 

 

ESSENTIAL RESPONSIBILITIES include the following. 

• Ownership, management and monitoring of the chart retrieval process (scheduling, retrieval, attempt and pend process) for sites scheduled with a copy center or involves payment. 
• Contact by phone, email or fax all assigned medical offices/facilities requesting or negotiating  specific medical records to be retrieved within a specified period of time – this includes the following:
  • Identification of all sites/providers affiliated with assigned sites within the scheduling system before calling the site.
  • Develop a positive rapport with site contacts and be customer service point of contact for site contacts.
  • Validation of demographic data for the medical provider’s location
  • Scheduling of chart retrieval via Electronic Medical Record options, or requesting the office fax or mail in requested chart copies.
  • Confirmation of the presence of the requested chart(s) and that the location demographics are correct for chart placement and retrieval if medical group contains multiple physical locations.
• Escalate and follow up with internal business partners regarding issues impacting successful retrieval of charts as well as support to expedite completion of charts received within project completion dates.
• Maintain thorough documentation in OPM of scheduling commitments, contacts, notes and special requests in support of successful chart retrieval
• Use of data and reporting when necessary for chart retrieval success.
• Other responsibilities and duties as assigned

 

 

QUALIFICATION REQUIREMENTS:  To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education

• High School Diploma – Associates degree preferred

Experience

• At least two (2) years of call center experience in a soft sales environment OR
• Previous experience within Change Healthcare Scheduling – Fax Mail Scheduling

 

 

Knowledge, Skills and Abilities Requirements

• Ability to work flexible hours based on available work assignments and provider time zone locations
• Ability to maintain productivity objectives for required phone contacts and complete required administrative work (i.e. manual faxes, requests for mail labels for medical offices, documenting and returning voicemails/e-mails)
• Complete HIPAA; Fraud, Waste & Abuse; and Medicare training requirements
• Ability to prioritize tasks based upon project objective goals for completion
• Ability to work under stress and adapt to change
• Must be flexible as schedule changes may occur due to call volume and/or staff size
• Ability to multitask in a fast paced, timeline-driven environment to meet project commitments and goals.
• Exemplary communication skills with the ability to articulate information in a clear, concise manner to multiple levels of the organization, including clients
• Strong computer proficiency, including Microsoft Office Platform
• Excellent problem solving skills with the ability to overcome provider or facility objections in order to successfully retrieve a chart
• Strong organizational skills, including establishing priorities, process facilitation and project management/communication

 

 

 

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Physical Activities - While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk or hear.  The employee is frequently required to sit.  The employee is occasionally required to stand and walk.

 

Weight Lifted/Force Exerted - The employee's job does not require weight to be lifted or force exerted.

 

Vision Requirements - Specific vision abilities required by this job include close vision and the ability to adjust focus.

 

 

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Environment Conditions - While performing the duties of this job, the employee does not work in wet or humid conditions (non-weather), work near moving mechanical parts, work in high, precarious places, endure outdoor weather conditions, endure extreme cold or heat (non-weather), or is at risk of electrical shock.

 

Noise Level - The noise level in the employee's work environment is usually quiet to moderate.

                                               

Apply Now More Info

Title: Customer Service Representative

Salary: $16.00/hr (additional pay for bilingual)

Location: Currently remote but will eventually be back onsite in Alpharetta, GA in 2022

Hours:  All shifts available

Type of Employment:  Direct Hire/Full Time

 

Job Overview:

The Customer Service Representative (CSR) is responsible for assisting with inbound customer inquiries related to financial services and provide general customer service support on behalf of a top US financial institution. 

Servicing will occur via Bakkt or client-owned technology.  Therefore, full paid training will occur to familiarize the CSR prior to placing the CSR into a production environment.

 

Responsibilities:

• Deliver excellent customer support through various channels i.e. voice, email, and chat
• Facilitate new financial services
• Service existing financial accounts 
• Assist customers with inquiries
• Troubleshoot issues that arise for customers
• Monitor and service open issues through completion
• Provide site navigation assistance to customers
• Provide assistance to customers for general banking inquiries
• Report issues that are surfaced by the customer, including complaints, site production issues, etc.

 

 

Requirements:

• High School diploma or equivalent
• A bachelor’s degree is not required, but is a plus
• 3 years of customer service experience in a contact center and/or customer facing retail environment
• Must be professional and articulate with strong interpersonal skills
• Must have a pleasant phone presence and friendly personality
• Strong computer navigation skills, such as the ability to navigate between various tools simultaneously
• Basic proficiency with the Microsoft Office suite
• Ability to read an interpret documents such as procedure manuals and instructions
• Ability to diffuse escalated customers
• Scheduling flexibility is required; there may be shift bids on a quarterly basis which may change your initial shift
• Fluency in Spanish is not required, but is a plus!
• Proven proficiency in Spanish and/or willingness to work an overnight shift will earn the CSR a pay differential 

 

Apply Now More Info

We are currently seeking Customer Service Representatives in Highpoint, NC. :)

 

Title: Customer Service Representative
Employment Type: Contract to hire
Salary: $14.50/hr- up to $15.25 after 225 hours have been reached
Hours: Must be available 8am-6pm M-F
Location: Highpoint, NC- ONSITE

Job Responsibilities:

• Build and enhance relationships with consumers by troubleshooting, performing creative problem solving, and answering product questions
• Enter orders in the system
• Assist consumers via phone, email, and chat
• Update consumer information in the system
• Research status of orders
• Must be available to assist via phone, email, and chat

 

If you are interested please respond back to this or reach out to me at dare.peery@remx.com with your resume :)

Apply Now More Info

Rem X Specialty Staffing is assisting a client in hiring medical records clerks.

This will be a 90 day temp project with the potential to go perm.

Pay is $16/hr!!

Location: ONSITE- St. Ann,MO

Requirements: Bkg, Standard drug screen

Job Responsibilities:

Navigate various provider EMR and file systems to retrieve all required elements of a medical chart for patient list.
Ability to work with minimum supervision responding to changing priorities and needed.
Meet required metrics for your role (CPH – Charts Per Hour)
Ability to maintain regular attendance and punctuality as scheduled.
Actively participate in all training that is assigned to you by your supervisor.
Read all documentation and follow written instructions provided to ensure compliance and accurate job completion.
Maintain the high standards of Confidentiality to safeguard and protect Patient’s Right and comply with all company and facilities policies and HIPPAA regulations.
Immediately report to team lead, supervisor, or management any security breaches, unsafe behavior witnessed or any site difficulties.
Ensure that deadlines are met.
Respond to emails and other requests for information timely.
Report any technical difficulties that you may experience as soon as they occur.

Job Requirements:

High school diploma or equivalent.
Demonstrated ability to work in an environment requiring high volume of repetitive tasks; ability to maintain keen attention to detail throughout entire shift.
Intermediate computer skills including ability to navigate in MS Windows environment (required).
Prior experience with EMR systems, a plus.
Ability to navigate between windows on computer to complete daily work.
Knowledge of basic medical terminology, required.
Prior medical records experience, a plus.
Ability to absorb and apply training in multiple functions; flexibility to be shifted from one function to another based on business needs.
Excellent organization, communication and multi-tasking skills and abilities.

Apply Now More Info

Work for a global leader in payments, financial technology, and provider of bill pay services. We are looking for individuals with strong communicators, dependable, able to complete the training period with no absences, strong computer navigational skills, and professional in the workplace. You will take inbound calls from banking and merchant customers, answer questions, assist with researching and resolving issues. You may make outbound calls to follow up with customers on errors or questions.

Job Requirements

Basic requirements for consideration:

• Flexible schedule requiring one weekend working day.
• One-year customer service experience
• Experience with internet navigation and technology.

Preferred qualifications:

• Experience with an online bill pay service.
• Strong work tenure with previous roles lasting a year or more.
• One year of Call Center experience

Pre-employment background and drug test are required

Apply Now More Info

Rem X Specialty Staffing is assisting a client in hiring medical records clerks.

This will be a 90 day temp project with the potential to go perm.

Pay is $17/hr!!

Location: ONSITE- Pittsburgh, PA

Requirements: Background, drug screening, TB skin test 

Job Responsibilities:

Navigate various provider EMR and file systems to retrieve all required elements of a medical chart for patient list.
Ability to work with minimum supervision responding to changing priorities and needed.
Meet required metrics for your role (CPH – Charts Per Hour)
Ability to maintain regular attendance and punctuality as scheduled.
Actively participate in all training that is assigned to you by your supervisor.
Read all documentation and follow written instructions provided to ensure compliance and accurate job completion.
Maintain the high standards of Confidentiality to safeguard and protect Patient’s Right and comply with all company and facilities policies and HIPPAA regulations.
Immediately report to team lead, supervisor, or management any security breaches, unsafe behavior witnessed or any site difficulties.
Ensure that deadlines are met.
Respond to emails and other requests for information timely.
Report any technical difficulties that you may experience as soon as they occur.

Job Requirements:

High school diploma or equivalent.
Demonstrated ability to work in an environment requiring high volume of repetitive tasks; ability to maintain keen attention to detail throughout entire shift.
Intermediate computer skills including ability to navigate in MS Windows environment (required).
Prior experience with EMR systems, a plus.
Ability to navigate between windows on computer to complete daily work.
Knowledge of basic medical terminology, required.
Prior medical records experience, a plus.
Ability to absorb and apply training in multiple functions; flexibility to be shifted from one function to another based on business needs.
Excellent organization, communication and multi-tasking skills and abilities.

Apply Now More Info

Rem X Specialty Staffing is assisting a client in hiring medical records clerks.

This will be a 90 day temp project with the potential to go perm.

Pay is $17/hr!!

Location: ONSITE- Bentonville, AR

Requirements: Background, Drug with Nicotine

Job Responsibilities:

Navigate various provider EMR and file systems to retrieve all required elements of a medical chart for patient list.
Ability to work with minimum supervision responding to changing priorities and needed.
Meet required metrics for your role (CPH – Charts Per Hour)
Ability to maintain regular attendance and punctuality as scheduled.
Actively participate in all training that is assigned to you by your supervisor.
Read all documentation and follow written instructions provided to ensure compliance and accurate job completion.
Maintain the high standards of Confidentiality to safeguard and protect Patient’s Right and comply with all company and facilities policies and HIPPAA regulations.
Immediately report to team lead, supervisor, or management any security breaches, unsafe behavior witnessed or any site difficulties.
Ensure that deadlines are met.
Respond to emails and other requests for information timely.
Report any technical difficulties that you may experience as soon as they occur.

Job Requirements:

High school diploma or equivalent.
Demonstrated ability to work in an environment requiring high volume of repetitive tasks; ability to maintain keen attention to detail throughout entire shift.
Intermediate computer skills including ability to navigate in MS Windows environment (required).
Prior experience with EMR systems, a plus.
Ability to navigate between windows on computer to complete daily work.
Knowledge of basic medical terminology, required.
Prior medical records experience, a plus.
Ability to absorb and apply training in multiple functions; flexibility to be shifted from one function to another based on business needs.
Excellent organization, communication and multi-tasking skills and abilities.

Apply Now More Info