Atlanta, GA - Contact Center Support

Calling all Call Center Reps!

Do you like helping customers and have experience in a call center environment? Our client, located in Braselton, GA is seeking qualified individuals to join their growing organization. We are seeking several Customer Service Representatives with Call Center experience to work at this dynamic company! You will be responsible for helping customers by providing product and service information.

Start Date: July 15th

Interviews starting June 26th so Apply Today!

Job Responsibilities:

• Identify and handle all customer inquiries completely and accurately via Phone, Email and/or Chat as determined by the business needs
• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions

Hours: must be flexible to work between 7am-10pm Monday through Sunday

The QA and Training Specialist is responsible for maintaining the Call Center Representatives while they complete training and monitoring ongoing quality metrics. They will also communicate with supervisory staff regarding quality monitoring and improvement activities.

• Collects and summarizes performance data, identifies opportunities for improvement, and presents findings
• Performs QA  audit on all remote staff and provides feedback based on results 
• Assists in creating, distributing and presenting quality statistics, as needed, for all remote staff

Pay rate is $16-18/hr depending on experience

We are in search of a qualified candidates that are interested in gaining a great career opportunity within the Customer Service Field. As a Customer Service Representative, the employee will be responsible providing for assisting with customer's inquires in regards to online orders along with troubleshooting additional concerns when necessary. 

Responsibilities Include:

• Handle customer inquiries and complaints
• Provide information to customers about the products and services that our client provide
• Troubleshoot and resolve product issues and concerns
• Capitalize on up-sell and cross-sell opportunities
• Develop and maintain a knowledge base of the evolving products and services
• Communicate with management about concerns or issues to resolve underlying problems ?

PAY: $13/hr

RemX Specialty Staffing is looking for a Bilingual Call Center Representative to work at their clients headquarters in beautiful Sandy Springs. This client is a leading provider of employee benefits communication and enrollment. This position will be supporting large profile clients around the country by engaging with employees and providing customer support. 

You will be handling a large volume of calls and emails in regards to:

• Assisting employees with scheduling appointments
• Answering employee questions regarding employer benefit plans
• Navigating multiple computer systems to determine eligibility
• Enrolling employees in benefits over the phone

Must be flexible to work Monday-Friday from 8am-8pm.

Our client is a dynamic company located in Braselton, GA is seeking qualified individuals to join their customer service division! If you are a experienced Call Center Professional who provides outstanding customer service, this is a GREAT opportunity for you!

Job Responsibilities:

• Handle all customer inquiries completely and accurately via Phone, Email and/or Chat as determined by the business needs
• Provide information about the products and services
• Complete necessary documentations to manage customer complaints, uses and subsequent solutions
• Schedule, assign, or act on any required customer follow-up
• Document and update customer records based on interactions

We are currently seeking a Call Center Representative to join our team for a major American designer and marketer of children's apparel! Qualified candidates will be responsible for assisting customers via phone and chat by providing product and service information. Additionally, one would be able to resolve technical issues throughout their online department as well. If you are interested in gaining experience in customer service within a respectable call center, be sure to APPLY because this is an opportunity you wont regret!!

Responsibilities Include:

• Handle customer inquiries and complaints
• Provide information to customers about the products and services that our client provide
• Troubleshoot and resolve product issues and concerns
• Capitalize on up-sell and cross-sell opportunities
• Develop and maintain a knowledge base of the evolving products and services
• Communicate with management about concerns or issues to resolve underlying problems ?

PAY: $13/hr

This position is responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner. 

Responsibilities

• Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
• Completes release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to established procedures; and electronically transmits medical record to processing operations.
• Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request 

RemX Specialty Staffing is looking for Part Time Benefits Specialists to work at their clients headquarters in beautiful Sandy Springs. This client is a leading provider of employee benefits communication and enrollment. This position will be supporting large profile clients around the country by engaging with employees and providing customer support. 

You will be handling a large volume of calls and emails in regards to:

• Assisting employees with scheduling appointments
• Answering employee questions regarding employer benefit plans
• Navigating multiple computer systems to determine eligibility
• Enrolling employees in benefits over the phone

Part Time Hours: Monday-Friday from 12:00pm - 4:00pm

Are you looking for a career home? Our client in the Dunwoody area is hiring for a Call Center Representative.  This is a Direct Hire opportunity!

You will be the first point of contact for participants in different incentive programs.

Responsibilities:

• Provide excellent customer service and communicate with participants from different companies
• Enter program related forms
• Contact participants to encourage involvement

Pay is $14-$16 based on experience

RemX Specialty Staffing is looking for a Bilingual Benefits Specialist to work at their clients headquarters in beautiful Sandy Springs. This client is a leading provider of employee benefits communication and enrollment. This position will be supporting large profile clients around the country by engaging with employees and providing customer support. 

You will be handling a large volume of calls and emails in regards to:

• Assisting employees with scheduling appointments
• Answering employee questions regarding employer benefit plans
• Navigating multiple computer systems to determine eligibility
• Enrolling employees in benefits over the phone

Must be flexible to work Monday-Friday from 8am-8pm.

Are you looking to gain experience within the fiance industry? Interested in energy efficiency for a better solution? Well we have the perfect opportunity for you! Our client in located Alpharetta is searching for potential candidates with a professional demeanor and a desire to learn within a fast paced environment. As a Customer Support Representative, you have the opportunity to assist in pioneering new innovations that are energy efficient along with enabling homeowners to secure energy upgrades for their homes!  Sounds good? Apply today and become apart of a team for the ultimate energy efficiency solution!  

Responsibilities Include:

• Effectively communicate account status with customers and contractors, while adhering to privacy requirements, to provide friendly, knowledgeable service to all parties.
• Answering multi-program phone calls from customers and contractors, taking follow-up calls from existing customers, and responding to emails in a prompt and professional manner.

• Communicate and coordinate with processors, credit analysts and sales reps to obtain all necessary documentation.

• Accurately maintain all records in loan processing and servicing databases in a timely fashion.

Pay: $16/hr 

Shift: 11am-7:30pm / 12:30pm-9:00pm **Must be also flexible to work Saturdays!**

Our client, a marketing company in Norcross is seeking an Account Coordinator with exceptional MS Excel skills. Are you dependable, ready to roll your sleeves up and dig into reporting? If so, this is the position for you.

?SKILLS & REQUIREMENTS

• Provides front line timely and accurate responses to website, e-mail and telephone client issues for New Store Kit order inquiries.
• Manage day-to-day kits requests and location approvals coming in from the field.
• Make system updates for new locations and /or changes to orders.
• Support internal email aliases.

Want to help homeowners save the planet? Our client in Alpharetta specializes in new and affordable ways to finance energy efficient home products. As a Call Center Representative for a financial company, you will play a key role in assisting homeowners finance their energy upgrades for their home. 

You will be responsible for: 

• Responding to program questions from contractors and homeowners
• Handle customer service inquiries in a professional manner
• Process and accepting applications for financing

Shifts: Must be flexible to work Saturdays!

11:00am - 7:30pm 

12:30pm - 9:00pm

Our client is a dynamic company located in Braselton, GA is seeking qualified individuals to join their customer service division! If you are a experienced Call Center Professional who provides outstanding customer service, this is a GREAT opportunity for you!

Job Responsibilities:

• Handle all customer inquiries completely and accurately via Phone, Email and/or Chat as determined by the business needs
• Provide information about the products and services
• Complete necessary documentations to manage customer complaints, uses and subsequent solutions
• Document and update customer records based on interactions

Pay: $13/hr - Weekly Pay 

This position is responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner. 

Responsibilities

• Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
• Completes release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to established procedures; and electronically transmits medical record to processing operations.
• Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request 

Hours: M-F 4:30-9:30

Our client in Duluth, GA is seeking an Order Expeditor. 

The primary objective of the Order Expeditor is to ensure all order ship on time, completed and in good working order within the confines of policies. The order expediter will follow up on the commitments made by the sales organization to the customer to ensure that the commitments are fulfilled.

Once the order has been created the Order Expeditor is the central point of contact between the sales department and all other internal departments that need to be engaged for order fulfillment. This role also requires direct involvement with the customer as they will be interfacing with them on the order fulfillment journey so too are aware of any issues that pertain to delivery expectations.

Key Responsibilities

• Constant review of orders to ensure they will ship on time.
• Works with purchasing to monitor delivery expectations.
• Works with our credit department and supplies them with all necessary paperwork needed.
• Will interface with the customer to gather all necessary documents to fulfill any requirements laid out by credit department.
• Will work with our shipping department to communicate any special instructions regarding shipping
• Will work with the technical lab to confirm the equipment will be complete to ship on time.
• Identifies past due orders and will work with the sales team and management to find a resolution.
• Responds to sales inquiries regarding the status of orders and will engage sales when there are unforeseen delays from purchasing or the lab.
• Performs other tasks as assigned.

Interested in gaining a jump start experience in the Insurance Field? Our client in Roswell are searching for recent college grads with good attention to detail skills to provide them with the best service possible for their consumers. As a Central Operations Associate, qualified candidates will be responsible for searching insurance policy files and issuance system for conflicts relating to specific accounts. This role also involves filling documentation of additional claim notices and notifying underwriters as well as producers. Furthermore, each employee will be provided an opportunity to take development courses that match their career interests. Sounds good right? Below are the requirements to be apart of this outstanding opportunity. Don't hesitate to apply today for your next big career step! Attributes: Attention to detail required Ability to work independently and think outside the box Excellent interpersonal skills and telephone skills Ability to work in a team-oriented environment and with social competence Must possess ability to appreciate all teammates and work as one group Ability to work creatively in a fast-paced environment Demonstrate knowledge in coordination and competence for communication at all levels Ability to organize efficiently Intermediate computer skills including PowerPoint, Word, Excel, Outlook, and Adobe Acrobat. Image Right knowledge a plus. Must possess high level of critical thinking skills Ability to work with little to no supervision Interested in a career in the insurance industry

Our client, a leading global provider of insurance and reinsurance, located in Alpharetta, GA is currently seeking an Clearance Assistant who will be working in the Casualty department.

Assist the Casualty Department in various areas as requested with primary focus on submission clearance for various departments, and general office duties.

Key Accountabilities:

Submission clearance for various departments and following up when accounts are cleared to more than one office or if additional information is needed

• Notification to underwriters, producers and tasking as necessary
• Renewal creation in submission system
• Assist with projects as needed accepting direction from all departments
• Disperse and scan mail for various departments as needed
• Create and mail notices as directed by underwriting teams.

Attributes:

• Minimum high school education with prior office experience and /or college degree preferred
• Excellent interpersonal skills and telephone skills
• Ability to work team oriented and with social competence
• Must possess ability to appreciate all teammates and work as one group
• Ability to work creatively in a fast-paced environment
• Demonstrate knowledge in coordination and competence for communication at all levels
• Ability to organize efficiently
• Intermediate computer skills including PowerPoint, Word, Excel, Outlook, and Adobe Acrobat. ImageRight knowledge a plus.
• Strong computer skills (MS Word, Excel, Outlook and various in-house claims systems)

Are you a recent college graduate looking to get your foot in the door with a company in the Insurance Industry? 

RemX Specialty Staffing is currently looking to fill an Insurance Account Specialist position for our client in Sandy Springs. Our client is the leading provider in Insurance products for the automotive and power sports industry. The mission is to provide excellent products and solutions and drive customer retention. You will be responsible for being point of contact for client interactions and offer customer support for designated accounts. This is a temp to hire opportunity.

· Take phone calls and emails from designated clients, managing the resolution of client issues throughout various departments

· Generate, reconcile, and provide routine and/or ad hoc reports for designated clients

· Receive and answer product-related and procedural questions, both internally and externally

Calling all Call Center Reps!

Do you like helping customers and have experience in a call center environment? Our client, located in Braselton, GA is seeking qualified individuals to join their growing organization. We are seeking several Customer Service Representatives with Call Center experience to work at this dynamic company! You will be responsible for helping customers by providing product and service information.

Start Date: June 24th

Interviews starting June 3rd so apply today!

Job Responsibilities:

• Identify and handle all customer inquiries completely and accurately via Phone, Email and/or Chat as determined by the business needs
• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Maximize opportunities to upsell or cross-sell company products and services.

Hours: must be flexible to work between 7am-10pm Monday through Sunday

RemX is seeking a Part Time Administrative Assistant for a 5 to 6 month Contract (Could go longer!) in Atlanta (30328)

Pay $15 - $20/hour.

The Administrative Assistant will:

• Support the Perpetual Benefit Counselor Team in all manner of operations
• Attend Benefit Counselor Training(s) and meetings to capture and publish timelines/notes, inclusive of distribution to those in attendance in a timely manner
• Reviews state licensing and continuing education renewals, then communicating approaching deadlines to counselors and those impacted
• Responsible for inquiries and forwards to counselors for resolution
• Tracks resolutions and respond to appropriate groups (internally and externally)
• Maintains and updates the Benefit Counselor Training Playbook
• Audits internal system (SmartBen) for status change reporting to ensure accuracy and proactively resolve issues
• Participates in weekly check-ins with the Benefit Counselor Manager to update areas of focus

Other duties as assigned