Atlanta, GA - Contact Center Support

This position is responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner. 

Responsibilities

• Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
• Completes release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to established procedures; and electronically transmits medical record to processing operations.
• Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request 

Hours: Saturday and Sunday 6pm-8pm 

We are searching for strong candidates that has persevering characteristics and are passionate about excelling their careers within the Insurance field. As a Member Engagement Rep, employees will be responsible for conducting outbound calls to insured members under Change Healthcare. Within this role, candidates will be also providing members with opportunities to better their policies by informing and enrolling them in provided programs that are offered through their insurance. Requirements include a 1 year minimum of call center experience, past experience in the medical /insurance field along with a positive attitude and a compelling will to successfully get the job done. If you are willing to gain a substantial call center experience within the medical field while gaining a jump start in the insurance industry, this is the opportunity for you!! 

This position is responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner. 

Responsibilities

• Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
• Completes release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to established procedures; and electronically transmits medical record to processing operations.
• Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request 

Hours: M-F 4:30-9:30 or Sat./Sun. between 8-6

This position is responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner. Successful candidates must ensure accuracy and provide customers with the highest quality product and customer service. 

Responsibilities

• Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner.
• Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
• Completes release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.
• Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems.

Do you have Auto Sales experience but hate working 60+ hours? This company is leading the way in messaging services and software. The Auto Sales/BDC Representative is a key customer service role within the team, answering questions for shoppers online on behalf of our clients. Chat Representatives provide in market shoppers with a first class service experience, assist them during their buying process while driving high quality sales leads to our clients.

Hours: 

• 11:30am - 8pm with Monday/Tuesday off
• 4:30pm - 1am with Monday/Tuesday off

• 7am - 4pm with Thursday/Friday off
• 9am - 6pm with Tuesday/Wednesday off

Responsibilities:

• The Chat Representative is responsible for answering chats on behalf of clients who purchase chat receptionist service as an extended service to their software licensing agreement.
• Chats are expected to be responds to engage within set thresholds for the department's direct supervisor on a periodic basis.

If you are a experienced Call Center Professional who provides outstanding customer service, this is a GREAT opportunity for you to get your foot in the door of the Healthcare Industry!!  

Summary:

• Communicate with current healthcare benefit plan members through to review member’s eligibility and consult them on available benefit packages which would fit their lifestyle.
• Review any inquiries from current members to determine their specific needs and help decide on the best package for each individuals needs.
• Meet organizational production goals and contribute to the overall success of the member services department.

Hours: Monday-Friday 9:00 am to 6:00 pm 

Pay Rate: $15.00

This position is responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner. Successful candidates must ensure accuracy and provide customers with the highest quality product and customer service. 

Responsibilities

• Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner.
• Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
• Completes release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.
• Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems.

This position is responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner. Successful candidates must ensure accuracy and provide customers with the highest quality product and customer service. 

Responsibilities

• Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner.
• Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
• Completes release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.
• Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems.

The Document Prep Clerk will be responsible for preparing all hard copy documents that are being formatted into digital format for client projects.

Job Responsibilities:

• Sort documents to appropriate categories
• Prepping (Preparing files to be scanned)
• Cataloging/Manifesting (Populating Excel spreadsheet
• Scanning (High speed and Large Format scanners)
• Quality Control of scanned documents
• File Uploading (Knowledge of file and network hierarchy)
• MUST be able to lift boxes between 35-50lbs consistently

RemX Specialty Staffing is currently looking for a Bilingual Call Center representative in the Buckhead area. 

The main function of a customer service representative is to interact with uninsured self-pay hospital patients over the phone to schedule and/or conduct eligibility interviews for State/Federal programs. A typical customer service representative is responsible for screening patients, determining their eligibility, documenting the results, giving the patient a decision, communicating clear directions on next steps for the patient, and filling out an application. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities: Screen patients based on demographic, income, and asset criteria, make eligibility decisions from patient interactions, give patients clear directions, complete applications, communicate clear next steps to patients regardless of eligibility.

Monday through Friday 8:00 AM-5:00 PM

As A Medical Records Analyst, the selected candidate will be required to verify and confirm patient information using Electronic Medical Records (EMR). Patient information contains but are not limited to common identifiers (Name, DOB, SSN, etc.), medical history, prescriptions, primary doctor, and more. Furthermore, the selected candidate will also be able to pinpoint errors within each document and proceed with the proper protocol towards retrieving the correct data. We are in need of a highly motivated individual with great computer skills, a substantial background in the medical field, and the ability to multitask within situations. Looking for a good career choice to excel in the medical field, along with being apart of a company with growth? Apply today for your next opportunity!

Hours: Monday-Friday 6:00am - 2:30pm

The Document Prep Clerk will be responsible for preparing all hard copy documents that are being formatted into digital format for client projects.

Job Responsibilities:

• Sort documents to appropriate categories
• Prepping (Preparing files to be scanned)
• Cataloging/Manifesting (Populating Excel spreadsheet
• Scanning (High speed and Large Format scanners)
• Quality Control of scanned documents
• File Uploading (Knowledge of file and network hierarchy)
• MUST be able to lift boxes between 20-25lbs consistently

Hours: Monday-Friday 8:00 AM- 4:30 PM

Pay Rate: $11.00 per hour

If you are an experienced healthcare professional with experience in working with Electronic Medical Records this may be the position for YOU!

This position is responsible for processing all medical record requests in a timely and efficient manner.  Associate must  safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

If you are detail-oriented and have medical records experience, APPLY NOW!

Hours: Monday-Friday 6:00am - 2:30pm

RemX Specialty Staffing is looking for a Bilingual Benefits Specialist to work at their clients headquarters in beautiful Sandy Springs. This client is a leading provider of employee benefits communication and enrollment. This position will be supporting large profile clients around the country by engaging with employees and providing customer support. 

You will be handling a large volume of calls and emails in regards to:

• Assisting employees with scheduling appointments
• Answering employee questions regarding employer benefit plans
• Navigating multiple computer systems to determine eligibility
• Enrolling employees in benefits over the phone

Must be flexible to work Monday-Friday from 8am-8pm.

RemX Specialty Staffing is looking for a Benefits Specialist to work at their clients headquarters in beautiful Sandy Springs. This client is a leading provider of employee benefits communication and enrollment. This position will be supporting large profile clients around the country by engaging with employees and providing customer support. 

You will be handling a large volume of calls and emails in regards to:

• Assisting employees with scheduling appointments
• Answering employee questions regarding employer benefit plans
• Navigating multiple computer systems to determine eligibility
• Enrolling employees in benefits over the phone

Must be flexible to work Monday-Friday from 8am-8pm.

If you are a experienced Call Center Professional who provides outstanding customer service, this is a GREAT opportunity for you to get your foot in the door of the Healthcare Industry!!  

Summary:

• Communicate with current healthcare benefit plan members through to review member’s eligibility and consult them on available benefit packages which would fit their lifestyle.
• Review any inquiries from current members to determine their specific needs and help decide on the best package for each individuals needs.
• Meet organizational production goals and contribute to the overall success of the member services department.

Hours: Monday-Friday 9:00 am to 6:00 pm 

Pay Rate: $15.00

As a Healthcare Call Center Rep, you will have every opportunity to improve the lives of others. You become the voice of our medical client organization to many insurance plan members.

As a Healthcare Call Center Rep, you will:

• Interact with health plan members through outbound and inbound calls using an auto-dialer to review and assess health plan member’s eligibility for services.
• Achieve individual growth, production goals and contribute to the department’s success.
• Review correspondence and/or inquiries from the health plan members to determine needs and fast track highly qualified cases

Accounts Receivable Billing Specialist 

One of our premier national clients in the Norcross area is looking to hire and experienced high volume Accounts Receivable Billing Specialist. Great opportunity to go work for a large multi-billion dollar company with plenty of room for growth.

-Billing specialist experience (preferred)
-Payment specialist experience
-AP and/or AR experience (nice to have)
-Experience with high volume processing

DESCRIPTION:

• Timely processing of daily invoicing for multiple facilities using multiple systems.
• Daily review of shipping reports in preparation of invoice processing.
• Communicate with Business Unit personnel and establish relationships necessary for timely resolution of errors and exceptions.
• Identify potential invoice problems prior to issuance and drive the correcting action necessary.
• Update customer portals with required data to facilitate timely receipt of payment.
• Distribution of final invoices and responding to inquiries related to invoices.

Do you have Auto Sales experience but hate working 60+ hours? This company is leading the way in messaging services and software. The Chat Representative is a key customer service role within the team, answering questions for shoppers online on behalf of our clients. Chat Representatives provide in market shoppers with a first class service experience, assist them during their buying process while driving high quality sales leads to our clients.

Hours: Must be able to work 4:30 pm to 1:00 am with off days during the week

Responsibilities:

• The Chat Representative is responsible for answering chats on behalf of clients who purchase chat receptionist service as an extended service to their software licensing agreement.
• Chats are expected to be responds to engage within set thresholds for the department's direct supervisor on a periodic basis.