RemX Staffing is searching for Collections Representatives to work with our clients in the Metro Atlanta area. If you are a experienced Collections Professional who provides outstanding customer service, there are some GREAT opportunities for you to work with our clients.

As a Collections Specialist, you will be responsible for handling inbound and outbound calls, servicing delinquent accounts.

Responsibilities:

• Keep records and status of customer accounts
• Find and contact clients to inform them of unpaid account balances
• Receive and post payment to customer's account
• Advise and follow-up with customers on payment plans

Responsible for the daily management of the workflow within the Privileging, Verification and Licensing (PVL) Department. Work with PVL Vice President and Leadership on planning, development, and implementation of strategies to projects. Runs metric reports and updates databases as data is received.  Promotes the Company’s values and professional image.  Manages assigned associates and keeps management informed of activities and significant problems.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the effective performance of all related PVL Department functions.

• Manage and monitor workloads for direct reports
• Able to maintain and process workload of at least 15 bookings in a 40 hour work week.
• Responsible for 1 to 3 direct reports
• Monitor performance of direct reports and conduct monthly individual meetings
• Oversee associate attendance/timestamps regarding PTO and overtime
• Maintain and distribute departmental spreadsheets to update management on progress and status of bookings
• Provide continual evaluation of processes and procedures and update the team on any changes
• Available to associates who experience challenges by providing appropriate coaching, direction and resolution
• Respond to associate relation issues and use appropriate judgement in communication to management
• Assist the PVL Vice President and Leadership with the daily operations of the department to include development, analysis, and implementation of processes
• Work as a member/leader of special or ongoing projects that are important to foster improvement
• Ability to establish and maintain effective internal and external relationships as an effective, contributing team leader
• Train and mentor new/current associates

Assumes responsibility for establishing and maintaining good business relationships with customers and outside contacts.

• Ensures that customer needs are satisfied and that they are informed of their credentialing and privileging process.
• Resolves customer requests, complaints, and problems.
• Promotes goodwill and conveys a positive image of the Company.

Description:

Operations Chart Splitting Specialist responsibilities include the application of encounter level splitting of charts based on identified procedures and standards to ensure product quality. The specialist ensures all charts that are received are split according to well defined policies using specific procedures and systems.  Chart Splitting requires independent decision making along side advance technical skills to utilize the various systems to split the chart in the most appropriate encounter. 

RESPONSIBILITIES INCLUDE:

• Ability to identify quickly appropriate document types that are acceptable to abstract into an encounter.
• Ability to identify quickly appropriate physicians that acceptable to abstract into an encounter.
• • Meet and maintain 95% accuracy rate for splitting charts into encounters.
  • Repot trends and patterns and make recommendations for improvements in service delivery.
  • Assure the timely, objective and comprehensive investigation of error incidents and response/follow up to those incidents.
  • Ability to review the received medical records and eliminate the possibility of HIPAA violation.

   

The Part Time Support Specialist is will be reporting to the Manager for the Benefit Counselor Team. In this role, you'll work on spreadsheets and reporting that is reviewed and utilized by the manager in support of day-to-day counselor activity. You'll need keen attention to detail, prior use and knowledge of Excel for creating spreadsheets and reporting on activities and production numbers as well as experience in document creation through Word.

It is a part-time position with typical hours of 20-24 hours a week in an office setting. Hours will typically be Monday through Friday 10am to 3pm East.

Immediate openings in Kennesaw for Customer Service Representatives.  

• Strong Customer Service experience
• Experienced with computer skills
• Enjoys working with customers to solve their needs

Must be flexible to work between 10am - 10pm. 

Are you looking for a career home? Our client in the Dunwoody area is hiring for a Call Center Representative.  This is a Direct Hire opportunity!

You will be the first point of contact for participants in different incentive programs.

Responsibilities:

• Provide excellent customer service and communicate with participants from different companies
• Enter program related forms
• Contact participants to encourage involvement

Pay is $14-$16 based on experience

RemX is seeking a 3rd Shift Access Specialist for a role in Marietta, GA. Pay $12/hour M-F Weekdays.

The Medical Administrative Support Assistant:

• Is responsible for greeting and assisting all visitors and maintaining the front desk coverage.
• Will be scheduling of conference rooms,
• Route in-coming phone calls
• Assist with all environment of care drills
• Assist with all facilities requests
• Facilitate fleet vehicle repair requests
• Maintain inventory of current supplies and delivered supplies
• Assist with processing check requests and purchase orders across programs
• Provide support with various clerical duties and projects as assigned

We are looking for multiple Bilingual Member Service Representative to work at their clients headquarters in beautiful Sandy Springs. This client is a leading provider of employee benefits communication and enrollment. This position will be supporting large profile clients around the country by engaging with employees and providing customer support.

Start date: 4/6

We are conducting virtual phone interviews so apply today!

You will be handling a large volume of calls and emails in regards to:

• Assisting employees with scheduling appointments
• Answering employee questions regarding employer benefit plans
• Navigating multiple computer systems to determine eligibility
• Enrolling employees in benefits over the phone

Must be flexible to work Monday-Friday from 8am-8pm.

Medical Record Specialist

Our client is a total solutions partner for healthcare data auditing and analytics. They provide end-to-end solutions to help improve payment integrity data to support accreditation programs and to meet regulatory requirements. 

Position Description

The Medical Record Specialist will be responsible for reviewing medical records, identifying, reclassifying and abstracting vital healthcare information to be used by medical coders for risk adjustment.

Responsibilities

• Review and split medical charts based on pre-defined criteria
• Meet production goals and accuracy standards
• Remain HIPAA compliant in the process of handling medical records

Target Start Date: March 30th

Hours: 8a-4:30p

RemX Staffing is looking for fill multiple Healthcare Call Center Representatives in the Alpharetta area. The Healthcare Call Center Representative connects with medical or provider offices to build relationships and facilitate the retrieval of medical charts within the project timelines established by the clients. You will be responsible for making 60-80 outbound calls a day. 

Target Start Date: March 30th

Pay Rate: $14.00 per hour

Hours: 9am-5:30pm

If you are a experienced Call Center Professional who provides outstanding customer service, this is a GREAT opportunity for you to get your foot in the door of the Healthcare Industry!!  

Our client, a well known Healthcare company in Alpharetta, is seeking Customer Service/Call Center Representatives as they approach their peak season.

Summary:

In this role, candidates will  be responsible for contacting different medical facilities to schedule deliveries for requested medical records. In this role will typically make between 45-65 outbound calls per day to healthcare professionals in order to successfully achieve daily and weekly goals.

Hours: Monday-Friday 9:00 am to 5:30 pm 

Pay: $14/hr - Weekly Pay

Our team at RemX Staffing is looking for Data Entry Clerks for an insurance company in Kennesaw, Ga. The Data Entry Clerk will be responsible for entering detailed information accurately in the the system. 

Job Description:

• Maintain database by entering new and updated customer and account information.
• Maintain a minimum of 98% accuracy each month
• Identify errors or issues and make necessary changes 
• Process customer and account source documents by reviewing data for inaccuracies

Pay: $14/hr - Weekly Paychecks

Hours: Monday-Friday (Flexible Shifts)

Our team at RemX Staffing is looking for Data Entry Clerks for an insurance company in Kennesaw, Ga. The Data Entry Clerk will be responsible for entering detailed information accurately in the the system. 

Job Description:

• Maintain database by entering new and updated customer and account information.
• Maintain a minimum of 98% accuracy each month
• Identify errors or issues and make necessary changes 
• Process customer and account source documents by reviewing data for inaccuracies

Pay: $14/hr - Weekly Paychecks

The Bilingual Call Center Representative assists with customer complaints, orders, errors, account questions, billing, cancellations, and other queries. This position must uphold the quality control standards of service to ensure customer satisfaction is achieved.

• Answer inbound calls for assigned lender relationships including assisting callers with questions regarding letters or charges for insurance; obtaining proof of coverage; etc.
• Check insurance websites for proof of coverage and printing proof for data entry

Must be flexible to work between 10:00am and 10:00pm Monday through Friday.

Our client located in Alpharetta, is a global provider of insurance and reinsurance. The are currently seeking an Insurance Coordinator who will be working in their Property and Casualty department.

Key Responsibilities :

Assist the Property & Casualty Department in various areas as requested with primary focus on submission clearance for various departments, and general office duties.

• Notification to underwriters, producers and tasking as necessary
• Renewal creation in submission system
• Assist with projects as needed accepting direction from all departments
• Disperse and scan mail for various departments as needed
• Create and mail notices as directed by underwriting teams.

Pay: $15/hr

Do you have open enrollment experience? This position is with a great client in Sandy Springs. 

We are looking for multiple Benefits Specialist! This client is a leading provider of employee benefits communication and enrollment. This position will be supporting large profile clients around the country by engaging with employees and providing customer support. 

Apply now! This is a contract to hire role starting 3/17

You will be handling a large volume of calls and emails in regards to:

• Assisting employees with scheduling appointments
• Answering employee questions regarding employer benefit plans
• Navigating multiple computer systems to determine eligibility
• Enrolling employees in benefits over the phone

Must be flexible to work Monday-Friday from 8am-8pm.

We are looking for multiple Bilingual Benefits Representative to work at their clients headquarters in beautiful Sandy Springs. This client is a leading provider of employee benefits communication and enrollment. This position will be supporting large profile clients around the country by engaging with employees and providing customer support.

Apply today! Start date 3/17

You will be handling a large volume of calls and emails in regards to:

• Assisting employees with scheduling appointments
• Answering employee questions regarding employer benefit plans
• Navigating multiple computer systems to determine eligibility
• Enrolling employees in benefits over the phone

Must be flexible to work Monday-Friday from 8am-8pm.