Atlanta, GA - Contact Center Support

Are you looking for an opportunity with a technology based company that is leading the way in the travel industry? Our client, located in the Alpharetta area, specializes in rewards/loyalty travel programs. As the Travel Supervisor of Customer Service Representatives, you will be responsible for being a subject matter expert in supporting customers with their travel needs.

Responsibilities:

• Coach and motivate call center employees
• Assist in training, hiring, and terminations
• Set performance goals and provide constructive feedback to representatives
• Work alongside multiple departments
• Lead change and promote initiatives

This is a direct hire position with the opportunity to build a new contact center from the ground up. Lots of future growth expected!

Salary: $58,000-62,000

The Logistics Tracker will be responsible for tracking and monitoring shipments from one location to another. 

• Gather and input data into internal and external systems
• Communicate with customers ETAs and any issues that arise
• Maintain relationships with accounts and provide excellent customer service
  

This is with a great company that offers growth potential!

Pay is $15/hr

Are you looking for an exciting and rewarding career with steady hours? A Fortune 500 company is looking to hire medical call center representatives! 

The representative connects with medical or provider offices to build relationships and facilitate the retrieval of medical charts within the project timelines established by our clients.This position works in a highly focused, demanding and timeline-driven environment.

• Contact by phone, email or fax all assigned medical offices/facilities requesting or negotiating specific medical records to be retrieved within a specified period of time 
• Maintain thorough documentation in OPM of scheduling commitments, contacts, notes and special requests in support of successful chart retrievals

RemX Specialty Staffing is looking for Data Processors for an insurance company. The Data Processor is responsible for entering detailed information accurately in the the system. 

• Enter insurance information from documents into applications  
• Maintain 98% accuracy each month
• Identify errors or issues and make necessary changes 

Pay: $14/hr

Start: January 21st

Want to help homeowners save the planet? Our client in Alpharetta specializes in new and affordable ways to finance energy efficient home products. As a Bilingual Financial Call Center Representative for a financial company, you will play a key role in assisting homeowners finance their energy upgrades for their home. You will be taking phone calls from Spanish and English speaking customers. 

You will be responsible for: 

• Responding to program questions from contractors and homeowners
• Handle customer service inquiries in a professional manner
• Process and accepting applications for financing

Shifts: Must be flexible to work weekends!

11:00am - 9:00pm

Are you looking for a career? We have an opportunity for you with our client in Kennesaw. This is with an American multinational corporation involved in marketing and distributing food products, small wares, and kitchen equipment.

Responsibilities:

• Communicate with internal and external customer 
• Receive customer request via  by telephone, email, or chat
• Provide product information to clients

Our client, a marketing company in Norcross is seeking an Account Coordinator with exceptional MS Excel skills. Are you dependable, ready to roll your sleeves up and dig into reporting? If so, this is the position for you.

?SKILLS & REQUIREMENTS

• Provides front line timely and accurate responses to website, e-mail and telephone client issues for New Store Kit order inquiries.
• Manage day-to-day kits requests and location approvals coming in from the field.
• Make system updates for new locations and /or changes to orders.
• Support internal email alias
• Strong verbal and written communication skills.

Are you looking for a career home? Our client in the Dunwoody area is hiring for a Call Center Representative.  This is a Direct Hire opportunity!

You will be the first point of contact for participants in different incentive programs.

Responsibilities:

• Provide excellent customer service and communicate with participants from different companies
• Enter program related forms
• Contact participants to encourage involvement

Pay is $14-$16 based on experience

Are you looking for a career home? Our client in the Dunwoody area is hiring for a Call Center Representative.  This is a Direct Hire opportunity! Must be bilingual in Spanish and English.

You will be the first point of contact for participants in different incentive programs.

Responsibilities:

• Provide excellent customer service and communicate with participants from different companies
• Enter program related forms
• Contact participants to encourage involvement

Pay is $14-$16 based on experience

Our qualified Call Center Representatives connect with medical facilities and or provider offices to build relationships and facilitate the retrieval of medical charts for HEDIS, within the project timelines established by the clients.

Outbound calls can range and are not limited to 50-70 calls per day.

Pay Rate: $14.00 to $15 per hour

RemX Specialty Staffing is looking for highly focused medical professionals with a call center background. 

The Medical Retrieval Specialist will be responsible for retrieving missing documentation from medical records. 

Responsibilities:

• Make outbound calls to medical offices to gain missing information
• Negotiate timelines with providers 
• Work in a demanding and high volume environment
• Follow HIPAA guidelines

Medical Record Specialist

Our client is a total solutions partner for healthcare data auditing and analytics. They provide end-to-end solutions to help improve payment integrity data to support accreditation programs and to meet regulatory requirements. 

Position Description

The Medical Record Specialist will be responsible for reviewing medical records, identifying, reclassifying and abstracting vital healthcare information to be used by medical coders for risk adjustment.

Responsibilities

• Review and split medical charts based on pre-defined criteria
• Meet production goals and accuracy standards
• Remain HIPAA compliant in the process of handling medical records

New Year, New You? Are you looking for a new call center job? RemX Staffing is looking for fill multiple Medical Call Center Representatives in the Alpharetta area. The Medical Call Center Representative connects with medical or provider offices to build relationships and facilitate the retrieval of medical charts within the project timelines established by the clients. You will be responsible for making 60-80 outbound calls a day. 

Positions will be starting in January so apply today!

Pay Rate: $14.00 per hour

Hours: 9am-5:30pm

If you are a experienced Call Center Professional who provides outstanding customer service, this is a GREAT opportunity for you to get your foot in the door of the Healthcare Industry!!  

Our client, a well known Healthcare company in Alpharetta, is seeking Customer Service/Call Center Representatives as they approach their peak season.

Summary:

In this role, candidates will  be responsible for contacting different medical facilities to schedule deliveries for requested medical records. In this role will typically make between 45-65 outbound calls per day to healthcare professionals in order to successfully achieve daily and weekly goals.

Hours: Monday-Friday 9:00 am to 5:30 pm 

Pay: $14/hr - Weekly Pay

Document Scanning Associates will be responsible for preparing all hard copy documents that are being formatted into digital format for client projects.

Job Responsibilities:

• Sort documents to appropriate categories
• Prepping (Preparing files to be scanned)
• Cataloging/Manifesting (Populating Excel spreadsheet
• Scanning (High speed and Large Format scanners)
• Quality Control of scanned documents
• File Uploading (Knowledge of file and network hierarchy)
• MUST be able to lift boxes between 25-35lbs consistently

Hours: Monday-Friday 7:30am - 4:30pm