Braselton, GA

Help Desk Technician – Virtual Opportunity 

RemX Braselton is recruiting an experienced  Help Desk Technician for a Virtual opportunity. 

Responsibilities:

• Provide remote technical assistance for computer hardware and software at our clients retail locations
• Resolve technical issues via phone, or electronically
• First level support for:
• POS software and hardware issues
• Telecom and network issues
• Incidents related to in-house applications
• Incidents related for Microsoft Office, Citrix and other applications
• iPod hardware and in-house software issues
• Track customer issues and resolutions

Pay: $15/hr - Weekly Pay

Qualifications:

• 1 year of experience in IT, or Help Desk is required
• Bachelors Degree in Information Technology is preferred
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Working knowledge of Computers, Microsoft Outlook, Excel – advanced technical troubleshooting
• Positive and professional demeanor

APPLY TODAY