Charlotte, NC

MANAGER / CUSTOMER EXPERIENCE

TYPE: Direct Hire

WHY THIS COMPANY: Our client is one of the world's largest transportation companies.  Associates will have the chance to work with a tenured team and the ability to grow into other levels of the business.  With employees all over the world, our client prides themselves on diversity and a dynamic international culture.  

YOUR MANAGER / CUSTOMER EXPERIENCE DUTIES WILL INCLUDE:

• Manage a team of 10 direct reports
• Will work closely with regional/ global and program managers to implement and develop new customer programs
• Will hire and develop talent
• Submit data to upper management for compliance checks
• Regularly monitor team performance and address or escalate shortfalls
• Responsible for ensuring the teams are properly trained to execute the best performance
• Ensure customer requests are being handled timely and with constant care
• Drive ownership and proactivity

CUSTOMER EXPERIENCE / SUPPLY CHAIN SPECIALIST

TYPE: Direct Hire

WHY THIS COMPANY: Our client is one of the world's largest transportation companies.  Associates will have the chance to work with a tenured team and the ability to grow into other levels of the business.  With employees all over the world, our client prides themselves on diversity and a dynamic international culture.  

YOUR CUSTOMER EXPERIENCE / SUPPLY CHAIN SPECIALIST DUTIES WILL INCLUDE:

• Provide customer support for Supply Chain Management team 
• Provide planning and scheduling movement of shipments out of warehouse
• Track and trace ocean shipments, ensuring timely pick-up and arrival to destination
• Act as point of contact for customer regarding import or export shipments, providing status updates, shipment times, etc.
• Communicate with customers timely and efficiently via phone and email
• Run reports via Excel (Using Pivot tables and V-Lookup) for client requests

TYPE: Direct hire; 100% in office; Monday - Friday 1st shift

YOUR SERVICE MANAGER DUTIES WILL INCLUDE:

• Manage team of service techs
• Route service technicians efficiently
• Place parts orders and maintain inventory for service needs
• Approve timesheets and invoices
• Finalize work orders

TYPE: Contract to Hire; first shift Monday – Friday; 4 days in office, 1 day remote

WHY THIS COMPANY: Our client is a leading third party logistics company centrally located in Charlotte, with operations internationally.  They offer customer driven solutions in a work environment that drives employees to succeed within this field. 

YOUR DUTIES WILL INCLUDE:

• Audit freight bills submitted by carriers to verify customer business rules and contracts
• Resolve billing discrepancies with carriers and customers, escalating disputed invoices to supervisor as needed
• Notify master data group of any missing or inaccurate data in audit system
• Prepare cost estimates on shipments made
• Process invoices from start to finish, handling both non-cost and cost audit validations

TYPE: Contract to Hire

PAY: $23 per hour

HOURS: Monday, Wednesday, Friday 7:30-4:30 and Tuesday, Thursday 8a-5p.  Can also work 4-day work week if preferred

Ortho Treatment Coordinator

Established Charlotte Dental practice is seeking patient- centered, enthusiastic, caring, energetic individuals with great communication skills to join their dental team. Family friendly, positive work atmosphere. 401K, dental, life, health insurance offered    

Ortho Treatment Coordinator Duties will include:

• Responsible for presenting ortho treatment to patients, assessing their care answering incoming calls in a professional manner, including answering questions and scheduling appointments
• Will check patient routers for accuracy and making sure all routers for the day are corrected in a timely manner when needed by clinicians and/or doctor. 
• Responsible for reviewing ortho schedule; checking balances, insurance, verifying if patient's payment installment is current and ensures appointment is scheduled correctly
• Communicates patient's ortho treatment plan; revises as necessary to include completion of treatment and scheduling
• Ensures that records/documentation, charts, etc. are submitted and claims are filed
• Responsible for making confirmation calls and rescheduling as needed
• Follows up on "no show" appointments

ACCOUNTS PAYABLE COORDINATOR / AP 

TYPE: Full-time

HOURS: Monday-Friday; (100% in office)

ACCOUNTING COORDINATOR / AP DUTIES WILL INCLUDE:

• Assist the accounting team in the commissions department; processing transactions and commission payments
• Print and scan invoices and other documents for accounts payable team
• Handle rent payments 
• Process expense reports  
• Code and enter data for invoices
• Month end reconciliation 
• Vendor statement reconciliation 
• Process and distribute A/P checks
• Maintain A/P system records
• Close A/P monthly, review, correct, and distribute reports
• Match invoices to receiving documents
• Post invoices into the computer system

TYPE: Direct hire; 100% onsite; Monday - Friday 1st shift

YOUR OPERATIONS MANAGER DUTIES WILL INCLUDE:

• Oversee daily operations of location
• Build relationships with customers and vendors
• Receive service and sales requests
• Manage inventory 
• Ensure safety measures are being taken
• Coach employees

TYPE: Direct Hire, company van provided 

WHY THIS COMPANY: Founded nearly 150 years ago, our client is a global manufacturing company that provides innovative products that increase productivity.  Our client believes in promoting from within and challenging all employees to live to their full potential. 

YOUR FIELD SERVICE TECH DUTIES WILL INCLUDE:

• Will perform routine, preventative maintenance on various air compressors, dryers, ancillary equipment, and gas generators
• Perform diagnostics on any malfunctioning equipment
• Perform repairs as suggested by the diagnostic and assessment
• Test and document the proper operating parameters of all equipment        
• Create service reports and audit related invoices

FIELD SERVICE TECHNICIAN

TYPE: Direct Hire, company van provided 

PAY: Up to $50 per hour DOE, company van provided 

WHY THIS COMPANY: Founded nearly 150 years ago, our client is a global manufacturing company that provides innovative products that increase productivity.  Our client believes in promoting from within and challenging all employees to live to their full potential. 

YOUR FILED SERVICE TECH DUTIES WILL INCLUDE:

• Will perform routine, preventative maintenance on various air compressors, dryers, ancillary equipment, and gas generators
• Perform diagnostics on any malfunctioning equipment
• Perform repairs as suggested by the diagnostic and assessment
• Test and document the proper operating parameters of all equipment        
• Create service reports and audit related invoices

TYPE: Direct Hire

WHY THIS COMPANY: Our client is one of the world's largest transportation companies.  Associates will have the chance to work with a tenured team and the ability to grow into other levels of the business.  With employees all over the world, our client prides themselves on diversity and a dynamic international culture.  

YOUR JUNIOR SUPPLY CHAIN DUTIES WILL INCLUDE:

• Provide customer support for Supply Chain Management team 
• Provide planning and scheduling movement of shipments out of warehouse
• Track and trace ocean shipments, ensuring timely pick-up and arrival to destination
• Act as point of contact for customer regarding import or export shipments, providing status updates, shipment times, etc.
• Communicate with customers timely and efficiently via phone and email
• Run reports via Excel (Using Pivot tables and V-Lookup) for client requests

TYPE: Direct Hire 

WHY THIS COMPANY: Our client is one of the world's largest transportation companies.  Associates will have the chance to work with a tenured team and the ability to grow into other levels of the business.  With employees all over the world, our client prides themselves on diversity and a dynamic international culture.  

YOUR OCEAN IMPORT/EXPORT DUTIES WILL INCLUDE:

• Manage end to end supply chains for major accounts
• Work to minimize detention and demurrage by utilizing vessel reconciliation
• Review invoices for correct contract rates
• Resolve EDI issues
• Create reports for customers on special projects
• Update internal reports regarding container location and cost accruals
• Ensure compliance with customs regulations
• Track and trace ocean shipments and update clients on any delays or changes
• Work with other team members to ensure smooth delivery of shipments
• Complete export booking requests including all relevant paperwork

FIELD SERVICE TECHNICIAN needed for global manufacture and supply of colorants & tinting equipment  

PAY: $27.00/per hour- may be a little flexible- plus $6,000 annual car allowance

FIELD SERVICE TECHNICIAN DUTIES WILL INCLUDE:

• Will provide repair services to customers in the field to support equipment, hardware, software configurations, installation, preventative maintenance, and calibrations
• Supply field support in all areas including the installation, repair, and troubleshooting, of paint tinting and ink dispensing equipment.
• Run field service calls meetings
• Troubleshooting, preventative maintenance, warranty repair work, on all TM calls, warranty calls, PM calls and service calls.
• Monitor and ensure compliance on customer’s service level agreements.
• Complete all records including Work Orders, expense reports and timesheets
• Manage expense reports.

FIELD SERVICE TECHNICIAN needed for global manufacture and supply of colorants & tinting equipment  

PAY: $30.00/per hour- may be a little flexible- plus $6,000 annual car allowance

FIELD SERVICE TECHNICIAN DUTIES WILL INCLUDE:

• Will provide repair services to customers in the field to support equipment, hardware, software configurations, installation, preventative maintenance, and calibrations
• Supply field support in all areas including the installation, repair, and troubleshooting, of paint tinting and ink dispensing equipment.
• Run field service calls meetings
• Troubleshooting, preventative maintenance, warranty repair work, on all TM calls, warranty calls, PM calls and service calls.
• Monitor and ensure compliance on customer’s service level agreements.
• Complete all records including Work Orders, expense reports and timesheets
• Manage expense reports.

TYPE: Direct Hire; Monday - Friday 1st shift; 100% in office

YOUR CUSTOMER SERVICE DUTIES WILL INCLUDE:

• Receive requests for quotes and orders via email and phone
• Enter orders into the ERP system
• Create invoices using bills of lading
• Handle customer service issues

TYPE: 3–6-month contract period with the possibility of transitioning to a full-time position. (Hybrid role or in office)

PAY: Up to $21 per hour

WHY THIS COMPANY: Our client is a leading manufacturer of home building products.  They have a commitment to community service and believe in promoting the growth of their employees.

YOUR WARRANTY COORDINATOR DUTIES WILL INCLUDE:

• Will determine warranty eligibility on service items in question
• Will advise customer on what is not covered by the warranty
• Review all service requests and enter findings into the system
• Route and schedule service for homeowners, dealers, and contractors
• Once work has been completed close out ticket in the system    
• Other duties as assigned by management

NIGHT DISPATCHER 

TYPE: Contract to Hire; 7:00 PM – 7:00 AM rotating 4 on 4 off

PAY: $21 per hour  

WHY THIS COMPANY: Our client, a leader in the logistics field, focuses on efficiency and cost reduction for their clients.  They provide supply chain support for a variety of industries with regional and local routes for locations around the country. 

NIGHT DISPATCHER DUTIES WILL INCLUDE:

• Review daily routes and maintain updated status on all routes
• Dispatching loads   
• Assign drivers based on certain qualifications and needs of the client
• Update Excel spreadsheet with route and driver information
• Additional duties as assigned by manager

ACCOUNTANT

PAY: Up to $70K plus bonus  

TYPE: Direct Hire (onsite role)

YOUR ACCOUNTANT DUTIES WILL INCLUDE:

• Financial reporting
• Assist with month end close
• General ledger maintenance and balance sheets
• Manage fixed asset reporting
• Journal Entries    
• Expenses
• Monthly bank reconciliation
• Sales & Use tax filings
• Prepare, review, analyze, and submit a variety of reports, reconciliations, communications, schedules, tables, and/or statements to and from internal departments, financial institutions, and external agencies
• Resolve moderately complex reconciliations and account analysis problems requiring in-depth research
• Audit, compile, calculate, and analyze a variety of financial data and transactions
• Participate in developing and implementing financial procedures related to data accumulation, reporting, and archiving
• Prepare a variety of financial and accounting records and reports including revenue and expenditure reports, executive summaries, and aging reports
• Maintain records of account entries by compiling and analyzing accounting activities

YOUR DUTIES AS AN ACCOUNTING MANAGER WILL INCLUDE:

• Responsible for all month and year end closing processes, and journal entries
• Mange accounting related vendor relations and any software maintenance or troubleshooting required
• Managing all accounts payable and receivable functions
• Analyzing current accounting functions and procedures to suggest any changes or improvements to the current system.
• Managing accounting staff according to supervisor policy’s
• Assisting upper management with important financial decisions and monitoring all financial reports to suggest any cost saving strategies.
• Prepare all general ledgers and preform reconciliations as needed
• Ensures compliance with all federal, state, and local financial legal requirements

TYPE: Contract to hire; 100% in office; Monday - Friday 8:00 AM - 5:00 PM

YOUR DUTIES WILL INCLUDE:

• Receive incoming calls and emails from customers and assist with quote requests
• Quote pricing and delivery options
• Enter purchase order information
• Expedite orders as needed
• Assist with invoicing
• Support quoting needs for assigned house accounts

TYPE: Direct hire; 100% in office

WHY THIS COMPANY: Our client, a global logistics company, offers work/life balance and team culture.  They foster an environment of high performance and career growth. 

YOUR DUTIES WILL INCLUDE:

• Negotiate with carriers
• Monitor carrier performance to ensure client satisfaction
• Set pricing for carrier sales team
• Grow house accounts
• Prepare reports for clients
• Work with customer to understand transportation needs
• Handle shipment issues
• Track and trace shipments

Senior Staff Accountant needed for expanding international manufacturing company. The ideal candidate will be self-motivated and highly analytical. This company offers stability, advancement opportunities, excellent compensation package, and a tenured team. 

TYPE: Direct Hire- Hybrid/ Remote

SENIOR STAFF ACCOUNTANT DUTIES WILL INCLUDE:

• Will assist in the implementation of the Enterprise Resource Planning systems
• Assist with process improvement projects
• Assist the Controller to maintain clean balance sheet by balancing and resolving discrepancies   
• Financial reporting / statements
• Assist with month end close
• Assist with external audits and statutory compliance requirements
• General ledger maintenance and balance sheets
• Journal entries, prepare liability, revenue, and expense journal entries by compiling and analyzing information       
• Balance sheet reconciliation
• Assist in year-end closing of the books
• Handling of accruals 
• Prepare liability, revenue, and expense journals entries  
• Month end close ensuring journal entries, accruals and adjusting entries have been recorded  
• Assist with external and statutory compliance requirements
• Provide accounting research necessary for financial analysis, budgets, and operations analysis

TYPE: First shift, Contract to Hire; 100% in office

WHY THIS COMPANY: Our client is a leading third party logistics company centrally located in Charlotte, with operations internationally.  They offer customer driven solutions in a work environment that drives employees to succeed within this field. 

YOUR DUTIES WILL INCLUDE:

• Execute shipment management tasks throughout the shipment cycle
• Participate in client meetings
• Serve as liaison between clients and service providers
• Resolve shipment deficiencies
• Resolve pick up, delivery, or en-route exceptions and minimize impact to customer
• Communicate potential service failures
• Accurately enter data into database for client documentation
• Provide backup to other team members
• Other duties as assigned by management

TYPE: Contract to hire; 100% in office; Monday - Friday 8:00 AM - 5:00 PM

WHY THIS COMPANY: Our client, a leader in their field offering manufacturing and service, is growing their team in Charlotte.  They have a global reach and are offering innovative products with their locations around the country. 

YOUR JOB DUTIES AS A CUSTOMER SERVICE REPRESENTATIVE INCLUDE:

• Handle order management and customer service for assigned accounts
• Follow up with customers and keep them updated on the status of their order
• Work with supply chain team on material or shipping issues
• Research information for returns and process RMAs
• Order entry
• Assist in quoting process
• Problem solving of customer issues and complaints
• Other duties as assigned by management