Charlotte, NC

TYPE: Contract to Hire; first shift

WHY THIS COMPANY: Our client is one of the world's largest transportation companies.  Associates will have the chance to work with a tenured team and the ability to grow into other levels of the business.  With employees all over the world, our client prides themselves on diversity and a dynamic international culture.  

YOU DUTIES WILL INCLUDE:

• Provide customer support for Supply Chain Management team 
• Provide planning and scheduling movement of shipments out of warehouse
• Track and trace shipments, ensuring timely pick-up and arrival to destination
• Act as point of contact for customer providing status updates, shipment times, etc...
• Communicate with customers timely and efficiently via phone and email
• Run reports via Excel (Using Pivot tables and V-Lookup)

TYPE: Direct Hire - sign on bonus available

YOUR DUTIES WILL INCLUDE:

• Manage a caseload of claims
• Receive claim and confirm policy coverage
• Investigate claims thoroughly including coverage and liability
• Coordinate early return to work efforts
• Manage litigation issues
• Negotiate with claimants to resolve claims
• Evaluate claims
• Keep claim files documented
• Handle all levels of claims for lost time
• Other duties as assigned by management

TYPE: Direct Hire - sign on bonus available

YOUR DUTIES WILL INCLUDE:

• Manage a caseload of claims
• Receive claim and confirm policy coverage
• Investigate claims thoroughly including coverage and liability
• Coordinate early return to work efforts
• Manage litigation issues
• Negotiate with claimants to resolve claims
• Evaluate claims
• Keep claim files documented
• Handle all levels of claims for lost time
• Other duties as assigned by management

TYPE: DIRECT HIRE

WHY THIS COMPANY: Our client is a boutique financial advising group, with a unique approach and custom-tailored plans. You would work with a team of diverse professionals, who are considered experts in their individual fields. The friendly, small office atmosphere allows for a positive work environment. Our client is growing quickly, expanding their services and areas of expertise.

YOUR DUTIES WILL INCLUDE:

• Managing the preparation for federal and multi-state business tax returns
• General bookkeeping, including financial reporting, general ledger maintenance, and budget analysis and preparation
• Posting journal entries and handling monthly closings
• Preparing monthly financial reports for clients
• Managing payroll processes for clients
• Communicate with Wealth Advising teams to improved processes and procedures
• Assist with business development and marketing efforts
• Other responsibilities as needed to assist overall growth of the company

TYPE: Contract to Hire, first shift

WHY THIS COMPANY: Our client is a leading third party logistics company centrally located in Charlotte, with operations internationally.  They offer customer driven solutions in a work environment that drives employees to succeed within this field. 

YOUR DUTIES WILL INCLUDE:

• Audit freight bills submitted by carriers to verify customer business rules and contracts
• Resolve billing discrepancies with carriers and customers, escalating disputed invoices to supervisor as needed
• Notify master data group of any missing or inaccurate data in audit system
• Prepare cost estimates on shipments made
• Process invoices from start to finish, handling both non-cost and cost audit validations

Type: Contract to Hire, 1st shift

YOU DUTIES WILL INCLUDE:

• Provide customer support for Supply Chain Management team 
• Provide planning and scheduling movement of shipments out of warehouse
• Track and trace shipments, ensuring timely pick-up and arrival to destination
• Act as point of contact for customer providing status updates, shipment times, etc...
• Communicate with customers timely and efficiently via phone and email
• Run reports via Excel (Using Pivot tables and V-Lookup)

TYPE: Long Term Contract to Hire, Full time; Must be able to work between the hours of 8:00 AM and 8:00 PM Monday through Friday and 2 Saturday’s per month from 8:00 AM to 12:00 PM

WHY OUR CLIENT: Our client is a leader in the automotive finance industry offering competitive benefits including healthcare plans, a fun atmosphere with casual dress code, and team-building events. We are seeking growth-oriented individuals who are interested in advancement opportunities both locally and nationwide.

DUTIES WILL INCLUDE:

• Handle up to 150 inbound/outbound calls daily
• Use verbal communication skills to gain a clear understanding of customer’s situations, advise them of their options, and negotiate agreeable payment arrangements
• Use customer service skills to assess each situation and offer/negotiate appropriate solutions based on account needs
• Use multi-tasking and typing skills to speak with customers while typing to notate the account
• Use time management skills to balance the quality and quantity of tasks as well as meeting deadlines
• Use organizational skills to optimize resources and reference materials to maximize efficiency
• Use written communication skills to accurately and concisely document customer’s accounts

TYPE: Contract to Hire, 8:00 AM to 5:00 PM with some overtime available and occasional Saturday hours

YOUR DUTIES WILL INCLUDE:

• Handle customer inquiries regarding service calls
• Handle customer inquiries regarding installation of new equipment
• Schedule and dispatch service calls for technicians keeping in mind necessary actions for key accounts based on service agreements
• Maintain up to date information including special pricing
• Monitor technicians using GPS
• Ensure part orders are entered efficiently in order for technicians to receive parts to complete service calls or installations
• Support customer information requests regarding service history
• Other duties as assigned by management

TYPE: Direct Hire; Monday through Friday 8:30 AM to 5:30 PM

WHY THIS COMPANY: Our client is a fast-growing software company with a strong team culture.  They offer a solid benefits package, fun corporate events, volunteer opportunities, and opportunities for growth.

YOUR DUTIES WILL INCLUDE:

• Respond to incoming calls and emails from assigned portfolio of clients
• Work within ticket queue to resolve issues for clients
• Assist users with basic system errors and troubleshoot tier 1 concerns
• Escalate issues to tier 2 or tier 3 support as needed
• Document client requests in software system
• Document software errors for technical support team
• Other duties as assigned by management