Charlotte, NC

TYPE: 2 month contract; Monday - Friday 8:30 AM - 5:30 PM; 100% onsite

YOUR DUTIES WILL INCLUDE:

• Maintain employee records
• Scan confidential information
• Assist with orientation for new hires
• Support leave administration for ADA, STD, LTD, FMLA, and workers comp
• Answer employee questions about benefits
• Weekly leave reporting
• Other duties as assigned by management

TYPE: 6 month contract assignment; Monday - Friday 8:00 AM - 4:30 PM

YOUR DUTIES WILL INCLUDE:

• Track sales and create weekly reports
• Create estimates for customers
• Resolve order problems and notify inventory team of issues
• Provide pricing information for customers
• Update customer database information
• Assist with preparation of sales materials
• Other duties as assigned by management

TYPE: 3 month contract; 100% onsite; Monday - Friday 1st shift 

WHY THIS COMPANY: Our client is a leading manufacturer of home building products.  They have a commitment to community service and believe in promoting the growth of their employees.

YOUR DUTIES WILL INCLUDE:

• Assist with weekly payroll processing
• Answer general employee questions or escalate as needed
• Process employee terminations in HRIS system
• Assist with new hire orientation
• Maintain employee records including attendance records
• Update applicant tracking system with new hire information
• General administrative support for HR team
• Notate performance evaluation information in HR system
• Prepare reports for HR team
• Other duties as assigned

Shipping & Receiving Manager needed for a local, family-oriented company. This company offers stability, excellent opportunity for growth, and a tenured team. 

TYPE: Temp to Hire – 100% in office position – 8:00am to 5:00pm     

SHIPPING & RECEIVING MANAGER DUTIES WILL INCLUDE:

• Using software to check, track, prioritize and route various orders
• Managing all documents including bills of lading, advanced shipping notice, pick slips, and specification sheets
• Directing the flow of finished goods and raw materials
• Inspecting delivery/pick tickets, invoices, and receiving documents of completed orders
• Completing daily journal entry for imports/exports
• Working with the AP/AR teams to control the budget for the shipping department
• Calling daily for quotes on freight pick up
• Submitting freight claim applications on any damaged goods received
• Collaborate with the head of AP and AR teams to collect funds
• Providing exceptional customer service to customers calling in for updates on their orders or shipments
• Responsible for food safety and communicating any food safety concerns to correct channels

Customer Service Quality Coordinator needed for expanding international manufacturing company. This company offers stability, advancement opportunities, an excellent compensation package, and a tenured team. 

TYPE: Direct Hire - Hybrid Schedule     

CUSTOMER SERVICE QUALITY COORDINATOR DUTIES WILL INCLUDE:

• Tracking open returns and customer quality reports
• Working on case resolutions for escalated customer issues
• Working with process owners to implement improvements
• Generating comprehensive reports for the senior management team
• Working closely with various internal departments including operations, the quality team, accounts receivable, customer service, engineering, and technical support
• Reviewing, interpreting, and accurately coding customer return request for warranty and commercial reason
• Reporting on open returns by time open, type, and average resolution times
• Managing and delivering elevated service levels to various strategic customers
• Analyzing, preparing, and reviewing weekly and monthly customer support KPIs, and make recommendations for improvement with supporting data

Customer Service Quality Coordinator needed for expanding international manufacturing company. This company offers stability, advancement opportunities, an excellent compensation package, annual bonus potential, and a tenured team. 

TYPE: Direct Hire - Hybrid Schedule - Must be located within North or South Carolina     

CUSTOMER SERVICE QUALITY COORDINATOR DUTIES WILL INCLUDE:

• Tracking open returns and customer quality reports
• Working on case resolutions for escalated customer issues
• Working with process owners to implement improvements
• Generating comprehensive reports for the senior management team
• Working closely with various internal departments including operations, the quality team, accounts receivable, customer service, engineering, and technical support
• Reviewing, interpreting, and accurately coding customer return request for warranty and commercial reason
• Reporting on open returns by time open, type, and average resolution times
• Managing and delivering elevated service levels to various strategic customers
• Analyzing, preparing, and reviewing weekly and monthly customer support KPIs, and make recommendations for improvement with supporting data

ACCOUNTING COORDINATOR / AP 

TYPE: Full-time

HOURS: Monday-Friday; (100% in office)

ACCOUNTING COORDINATOR / AP DUTIES WILL INCLUDE:

• Assist the accounting team in the property management department; processing transactions and commission payments
• Print and scan invoices and other documents for accounts payable team
• Handle rent payments 
• Process expense reports  
• Code and enter data for invoices
• Month end reconciliation 
• Vendor statement reconciliation 
• Process and distribute A/P checks
• Maintain A/P system records
• Close A/P monthly, review, correct, and distribute reports
• Match invoices to receiving documents
• Post invoices into the computer system

ACCOUNTANT 

PAY: Up to $80K DOE

DIRECT HIRE

WHY THIS COMPANY: Our client is a privately owned, well-established business in Rock Hill, SC. Originally started in Europe, our client has been in business and successful for over 10 years. This office is still a family friendly and smaller atmosphere. Working here, you will be able to grow, learn, and advance your career.  Easy access to the office, located right off 77. 

HOURS: Monday -Friday from 8:00am to 5:00pm

YOUR DUTIES FOR THE ACCOUNTANT WILL INCLUDE:

• Financial reporting
• General ledger maintenance and balance sheets
• Handling of all department journal entries  
• AP/AR duties
• Month end reporting
• Daily reporting of key management metrics
• Prepares internal financial statements  
• Handling monthly closings
• Expense reporting 
• Account Reconciliation
• Prepare and analyze balance sheets  
• Oversee preparation of monthly financial reporting
• Manage quarterly financials
• Establish the annual budget and manage all cost centers to meet planned levels  
• Handling of accruals 
• Posting of payments
• Bank reconciliations 
• Calculate commissions

TYPE: Direct Hire- 100% in office

WHY THIS COMPANY: Our client, an establish leader in the construction industry focusing on utilities, concrete, grading and asphalt. Locally headquartered, they offer turn– key site contracting services.

DUTIES OF THE BILINGUAL COMPENSATION & BENEFITS SPECIALIST:

• Will handle the daily operations of the insurance programs
• Processes and files benefits forms; Group health, dental, vision, short-term and long-term disability, workers compensation, life insurance, FSA, HAS, 401k retirement plan, COBRA, terminations, changes, beneficiaries, disability, accident and death claims, rollovers.
• Prepare and inform employees about benefit programs.
• Will answer benefit questions and resolve problems related to access to or payment of benefits
• Orient newly eligible employees and process enrollment forms and changes
• Knowledge of all pertinent federal and state regulations affecting employee benefits programs, including ERISA, COBRA, FMLA, ADA, Section 125, workers’ compensation, Medicare, COBRA, and Social Security and DOL requirements.
• Ensure compensation and benefits plans comply with relevant legislations
• Oversee Workers Compensation process
• Backup for payroll – will process payroll once a month for 60 salaried and 170 hourly employees   

TITLE: Junior Account Representative

YOUR DUTIES FOR THE JUNIOR ACCOUNT REP WILL INCLUDE:

• Confirm sales orders and resolve any issues with customer
• Answer shipping questions on status of delivery for customers
• Process all purchase orders including payment terms and freight terms
• Assist in order forecasting process to plan for customer needs
• Help ensure timely delivery of product orders
• Check inventory status for customers to allow for efficient delivery
• Handle complaints from customers regarding product
• Other duties as assigned by management

Senior Customer Experience Representative needed for expanding international manufacturing company. This company offers stability, advancement opportunities, excellent compensation package, and a tenured team. 

TYPE: Direct Hire - Hybrid Schedule     

SENIOR CUSTOMER EXPERIENCE REPRESENTATIVE DUTIES WILL INCLUDE:

• Provide world class customer service to customers
• Will communicate with customers on product availability, delivery status, pricing and product specifications
• Resolve incoming customer inquiries in a timely manner
• Adhere to pricing policies and negotiated rate agreements
• Secure 3^rd party quotes as needed
• Arrange for alternate shipping methods as needed
• Implement process improvements to increase customer satisfaction    

TYPE: Direct hire; 100% in office; Monday - Friday 1st shift

YOUR SERVICE MANAGER DUTIES WILL INCLUDE:

• Manage team of service techs
• Route service technicians efficiently
• Place parts orders and maintain inventory for service needs
• Approve timesheets and invoices
• Finalize work orders

TYPE: Direct hire; 100% in office; Monday - Friday 1st shift

WHY THIS COMPANY: Our client, a supplier in the medical equipment industry, expanded into the US from Europe just over a decade ago.  They take a customer-center approach to their innovative patient care products.  

YOUR TECHNICAL SERVICE REPRESENTATIVE DUTIES WILL INCLUDE:

• Receive equipment support requests via phone and email
• Troubleshoot issues with customers and walk them through options for fixing the equipment
• Send field service technicians out as needed
• Create service orders and record information
• Update client information with detailed notes about equipment needs and actions taken to fix equipment
• Follow up with customers to ensure issue was resolved
• Other duties as assigned by manager

TYPE: 90 day contract assignment; 4 days in office, 1 day remote

WHY THIS COMPANY: Our client is a leading third party logistics company centrally located in Charlotte, with operations internationally.  They offer customer driven solutions in a work environment that drives employees to succeed within this field. 

YOUR TRANSPORTATION ACCOUNTING CLERK DUTIES WILL INCLUDE:

• Help with backlog of freight invoices
• Create manual invoices as needed
• Maintain payment logs
• Work with vendors on payments
• Reach out to carriers with credits
• Research and resolve payment issues

BUSINESS DEVELOPMENT / ACCOUNT MANAGER

Expanding logistics company is seeking a Business Development / Account Manager to join their expanding team. Generous salary, bonus, great benefits, family feel, laid back-office environment. Territory will range from Rock Hill, SC to the Raleigh, NC area.   

TYPE: Direct Hire   

HOURS: Monday- Friday 8a-5p- in office one day a week

YOUR DUTIES FOR THE BUSINESS DEVELOPMENT /ACCOUNT MANAGER:     

• Develop appropriate territory and account-specific sales plan

• Will Manage the entire sales process and close the deal
• Presentations and demonstrations from the company portfolio
• Manage sales pipeline
• Expand customer base
• Maintain and develop relationships with new and existing customers
• Generate freight bookings that match the strength of the company
• Quote rates based on market conditions and historical data
• Hit weekly and monthly goals set forth by you and the company
• Develop domestic and international transportation and warehousing business
• Seek out profitable accounts and reduce unprofitable ones.
• Obtain and prepare bid packages and any other special projects
• Use CRM to record all sales development activities
• Spend time with customers and prospect through lunches, dinners, and entertainment
• Conduct weekly/monthly meetings regarding goals and performance
• Work with operations on any services issues and cargo claims with your customers
• Work with the accounting team to resolve any billing issues
• Provide an accurate sales forecast each quarter.

OCEAN IMPORT/ EXPORT 

TYPE: Full-time – 100% in office

WHY THIS COMPANY: Our client is a Global Freight Forwarding company. Associates will have the chance to work with a tenured team and the ability to grow into other levels of the business.  With employees all over the world, our client prides themselves on diversity and a dynamic international culture.  

YOUR DUTIES WILL INCLUDE:

• Manage and process  import / export documents
• Create quotes for shipments and determine the best source of shipment

• Constant communication with overseas agents
• Provide planning and scheduling movement of shipments out of warehouse

• Track and trace ocean shipments, ensuring timely pick-up and arrival to destination
• Act as point of contact for customer regarding import or export shipments, providing status updates, shipment times, etc.
• Maintain shipment files to ensure billing is correct
• Communicate with customers timely and efficiently via phone and email
• Run reports via Excel (Using Pivot tables and V-Lookup) for client requests