Charlotte, NC

YOUR DUTIES WILL INCLUDE:

• Handling of the CEO's day to day responsibilities- including scheduling and coordinating meetings and prioritizing tasks
• Prepare and edit correspondence for the team
• Heavy calendaring
• All aspects of travel coordination- domestic and international 
• Expense management- submitting expense reports 
• Research and data collection for projects
• Compile documents for meetings 

TYPE: Contract to Hire; full time, Monday through Friday 8:00 AM to 5:00 PM

YOUR DUTIES INCLUDE:

• Receive calls regarding user issues
• Route issues to technicians using ticketing system
• Receive emails regarding help desk issues from users
• Follow up on routine user problems
• Assist with hardware and software issues that users are experiencing
• Set up computer software
• Repair virus infected systems

WHY THIS COMPANY: Our client is one of the largest in its field, working alongside of one of the largest international manufacturing corporations. This client is located conveniently in the heart of South Park. This company offers excellent growth and stability opportunities, as well as a comprehensive benefits package and a competitive salary.

DUTIES WILL INCLUDE:

• Customer collection calls requesting beyond terms payments
• Develop relationships with major clients  
• Identify clients for “cash on delivery” and “stop delivery” statuses
• Follow up with clients on a regular bases to ensure payments
• Provide clients with missing invoices, copies of invoices, or any additional information they might need
• Request write offs
• Answer any questions or concerns customers might have regarding their statements

TYPE: Contract to Hire 

JOB DUTIES:

• Provide customer support for Supply Chain Management team 
• Provide planning and scheduling movement of shipments out of warehouse
• Track and trace shipments, ensuring timely pick-up and arrival to destination
• Act as point of contact for customer providing status updates, shipment times, etc...
• Communicate with customers timely and efficiently via phone and email
• Run reports via Excel (Using Pivot tables and V-Lookup)

TYPE: Direct Hire

YOUR DUTIES WILL INCLUDE:

• Support inside sales team with clerical tasks
• Process freight bills
• Process vendor bills
• Answer calls from customers regarding order status and information
• Assist outside sales team with quotes
• Enter quotes into software system
• Write up sales orders
• Process sales orders to invoicing
• Set up delivery of product by establishing carrier delivery method
• Reporting for sales team

TYPE: Direct Hire

YOUR DUTIES WILL INCLUDE:

• Support inside sales team with clerical tasks
• Process freight bills
• Process vendor bills
• Answer calls from customers regarding order status and information
• Assist outside sales team with quotes
• Enter quotes into software system
• Write up sales orders
• Process sales orders to invoicing
• Set up delivery of product by establishing carrier delivery method
• Reporting for sales team

 Part time- M-F 9-2

YOUR DUTIES WILL INCLUDE:

• Operational matters for the office
• Updating account systems 
• Entering daily transactions into the system
• Assisting other associates from different offices 
• Reviewing real estate contracts
• Handling the deposits of commission checks and escrow money
• Adding and removing agents into office keypad 
• Any other related duties assigned 

WHY THIS COMPANY:   Our client is a large benefits solution provider. They offer a unique approach to their clients, provide excellent customer service, and thrive in their industry. We are looking for candidates who are eager to grow, develop a career, and be challenged.

YOUR DUTIES WILL INCLUDE:

• Enroll employees in COBRA and handle associated paperwork
• Monthly invoices for clients for COBRA
• Maintain accounts for clients currently utilizing COBRA
• Process paperwork for state and federal for COBRA
• Maintain digital and paper files for enrolled and terminated employees regarding COBRA
• Analyze group renewals
• Answer customer service calls and emails for COBRA related matters
• Other duties as assigned by management

Global Client in South Charlotte is seeking to add to their growing Accounts Receivable team.  Great location...Walk to shops and restaurants, Free Parking.

DUTIES WILL INCLUDE:

• Customer collection calls requesting beyond terms payments
• Develop relationships with major clients  
• Identify clients for “cash on delivery” and “stop delivery” statuses
• Follow up with clients on a regular bases to ensure payments
• Provide clients with missing invoices, copies of invoices, or any additional information they might need
• Request write offs
• Answer any questions or concerns customers might have regarding their statements

TYPE: Contract to Hire, Friday through Monday 10:00 AM to 7:00 PM (32 hours)

WHY THIS COMPANY:  Our client is family focused and values safety, customer service, and integrity.  They offer fun perks and company paid training for internal employees. 

YOUR DUTIES WILL INCLUDE:

• Maintain relationship with assigned truck drivers
• Assist drivers in meeting customer service expectations
• Track drivers using GPS technology
• Report on safety measures for drivers
• Resolve issues with customer service
• Detect unsafe activities and address using appropriate course of action
• Schedule training for drivers and follow up to ensure completion
• Handle routine pay questions
• Other duties as assigned by management

TYPE: Direct Hire, full time

WHY THIS COMPANY: Our client, a Charlotte area non-profit, is seeking an Executive Assistant for a busy executive.  Our client offers a phenomenal benefits package, volunteer opportunities, social events, comfortable work space, and other special perks. 

YOUR DUTIES WILL INCLUDE:

• Calendar management for executive including scheduling meetings and prioritizing tasks
• Manage correspondence for team
• Assist with PowerPoint presentation development for executive
• Compile meeting briefings
• Make travel arrangements for executive in Concur
• Submit expense reports for executive in Concur
• Filing of documents

TITLE: Service Dispatcher

TYPE: Contract to Hire, 8:00 AM to 5:00 PM with some overtime available and occasional Saturday hours

YOUR DUTIES WILL INCLUDE:

• Handle customer inquiries regarding service calls
• Handle customer inquiries regarding installation of new equipment
• Schedule and dispatch service calls for technicians keeping in mind necessary actions for key accounts based on service agreements
• Maintain up to date information including special pricing
• Monitor technicians using GPS
• Ensure part orders are entered efficiently in order for technicians to receive parts to complete service calls or installations
• Support customer information requests regarding service history
• Other duties as assigned by management

WHY OUR CLIENT: Our client is a leader in the automotive finance industry offering competitive benefits including healthcare plans, a fun atmosphere with casual dress code and team-building events. We are seeking growth oriented individuals who are interested in advancement opportunities both locally and nationwide.

TITLE: Account Support Representative

TYPE: Long Term Contract to Hire, Full time *Bachelor’s Degree Required*

DUTIES WILL INCLUDE:

• Handle up to 150 inbound/outbound calls daily
• Use verbal communication skills to gain a clear understanding of customer’s situations, advise them of their options, and negotiate agreeable payment arrangements
• Use customer service skills to assess each situation and offer/negotiate appropriate solutions based on account needs
• Use multi-tasking and typing skills to speak with customers while typing to notate the account
• Use time management skills to balance the quality and quantity of tasks as well as meeting deadlines
• Use organizational skills to optimize resources and reference materials to maximize efficiency
• Use written communication skills to accurately and concisely document customer’s accounts