Questions? 1-888-481-3375

Branch No: 85822
14305 E. Alameda Avenue
Suite 250
Aurora, CO 80012
Phone: (303) 861-9650

Available Positions

25 positions available.

Receptionist

San Antonio TX

Base Pay: 15.00 per HOUR

The Receptionist is responsible for receiving callers and visitors at the establishment, determining nature of business, and directing callers and...

The Receptionist is responsible for receiving callers and visitors at the establishment, determining nature of business, and directing callers and visitors to correct destination. In addition, the individual will provide general administrative and clerical support.

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Receptionist

Denver CO

Base Pay: 15.00 per HOUR

The Receptionist is responsible for receiving callers and visitors at the establishment, determining nature of business, and directing callers and...

The Receptionist is responsible for receiving callers and visitors at the establishment, determining nature of business, and directing callers and visitors to correct destination. In addition, the individual will provide general administrative and clerical support. 

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Jr Staffing Manager

Aurora CO

Base Pay: 16.00 per HOUR

Are you tired of working the retail hours no nights or weekends  off?  Look no more RemX may have the next career opportunity you seek&nb...

Are you tired of working the retail hours no nights or weekends  off? 

Look no more RemX may have the next career opportunity you seek 

 

Are you people Oriented?

Do you handle pressure well?

Do you like to make money while have a life?

If you said yes to these questions read on. 

 

Currently RemX Staffing  are hiring Jr Staffing Managers roles. This entry level role will offer stability, opportunity to earn commissions, growth opportunity and amazing benefits. 

Jr Staffing Manager Duties and Responsibilities

  • Identify Potential Candidates
  • The recruitment specialist works closely with department managers and HR professionals to identify critical positions and examine applicant information (including resumes and social media sites) to determine which candidates meet or exceed the position’s requirements.
  • Conduct Screening
  • Interviews
  • Create Job Postings
  • Coordinate Recruitment Activities
  • Support Fair Hiring Practices
  • Develop Retention Strategies

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Pharmacy Clerk

West Sacramento CA

Base Pay: 14.75 per HOUR

Performs prescription packaging that entails handling HIPAA sensitive information and medication information. Performs prescriptions sortation...

Performs prescription packaging that entails handling HIPAA sensitive information and medication information. 
Performs prescriptions sortation utilizing handheld scanners. Completes the sortation process by scanning the prescription shipping label barcode and confirming the accurate location by scanning the location bin barcode. After confirmation, the prescription is placed in the accurate bin.
Performs audits for closed bins: This entails performing a physical count of the closed tote, and then comparing the physical count to the tote manifest systematic count. If the count does not match communication to management is required to rectify the discrepancy. 
Reading and analyzing application screens, and pops up windows to ensure that all HIPAA sensitive information is being followed by standard operating procedures.
Performs chain of custody audit (COC): Records total bins created in the system, by location, for a production day. Ensure that the total tote system count equals the physical count. Responsible for having the pickup driver sign for the correct tote count.
Restocks work stations with daily supply needs. In addition to basic cleaning responsibility: Taking out trash, wiping down surfaces, sweeping, etc.
Performing proof of delivery (POD): Duplicating and recording a series of numbers on shipping labels to a physical receipt. Completing proof of delivery: Verifying and signing off on POD ensure recordings are accurate. 
Minimum Job Qualifications (Knowledge, Skills, & Abilities):
Education/Training – 
High School Degree or equivalent experience
Business Experience – 
One year warehouse, retail or customer service setting
Basic computer skills 
Interaction in a team environment where effective communication is needed to be successful 

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Admin Asst

Denver CO

Base Pay: 17.00 per HOUR

Performs administrative duties primarily focused on data entry using Microsoft Word. We are converting 50+ records to a new standardized form...

  • Performs administrative duties primarily focused on data entry using Microsoft Word. We are converting 50+ records to a new standardized format. 
  • Performs daily office responsibilities (i.e., phones, faxes, copying, filing, mail, typing, etc.) 
  • Provides mail processing for the office (i.e. incoming, outgoing, overnight packages, certified mail, etc.) 
  •  Meets and greets visitors, liaise with vendors and consultants to coordinate services as needed 
  • Orders and distributes various supplies and other items (i.e. food, badges) and inventories supplies on a regular basis 
  •  Performs various data entry assignments 
  • Coordinates various processes and maintains documents and records related to process (may include audits) 
  • Prepares, monitors and maintains various files, reports, records, systems, and documents including invoices, spreadsheets, etc. 
  • Provides administrative support as assigned and as needed 
  • May provide receptionist duties as needed  § May schedule travel arrangements 
  • May perform analysis and review of various assigned transactions 
  • May maintain orderliness and cleanliness of conference rooms, boardroom, reception area and kitchens or other assigned areas as well as all related equipment 
  • May act as department document control coordinator 

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HR Operations Coordinator

Des Plaines IL

Base Pay: 19.00 per HOUR

Provide customers (employees, managers, and division HR) accurate, consistent and timely responses and explanations covering a variety of topics, f...

Provide customers (employees, managers, and division HR) accurate, consistent and timely responses and explanations covering a variety of topics, from general HR policy to HR systems support (includes but not limited to Employee Lifecycle transactions, Employee Handbook inquires, support of on line HR systems) 

Leverage knowledgebase and other available information to troubleshoot and resolve issues ranging from single questions to highly detailed issues 
Process requests submitted from the divisions, entering data or completing transactional processing into HR systems (Workday, PeopleSoft, Taleo and other Talent Management solutions) 

Complete variety of back office related activities, including but not limited to, responding to requests for data, maintaining personnel files, and preparing spreadsheets for data uploads into various HR systems 

Consider impact of HR related transactions on employee pay/payroll processing and coordinate activities and data maintenance accordingly 
Ensure disability is processed in a timely fashion 

Work with Local and corporate payroll to ensure accurate payments are made to employees on disability 

Partner with HR Operations, HRIS, other HR functional area and third party provider teams to support efficient research and issue resolution 

Periodically complete audit and reconciliation of data accordingly and leverage workflow tools to initiate and monitor completion on all activities in work lists 

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Surgical Scheduler II

San Antonio TX

Base Pay: 15.50 per HOUR

- Is fully versed in surgery scheduling- Demonstrates an understanding of medical terminology, procedures and diagnosis necessary to perform approp...

- Is fully versed in surgery scheduling
- Demonstrates an understanding of medical terminology, procedures and diagnosis necessary to perform appropriate scheduling.
- Knowledgeable in coding, able to look up codes specific to diagnosis and scheduled procedure.
- Knowledge of patient’s medical history, i.e. allergies, current medications
- Obtains insurance pre-authorization
- Obtains and enters all authorization and correspondence relating to scheduled surgery in EMR/Physicians calendar, surgical assistant and anesthesia scheduling.
- Communicates to patient what the necessary prep is before surgery.
– Follow up on all pre-operative tests to ensure completed and cleared for surgical procedure and communicates with physician and patients if further testing is required before surgery is performed.
- Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation
- Schedules post-operative follow-up appointments with the Physician.
- Follows policies and procedures to contribute to the efficiency surgery scheduling position
- May provide direction and assistants to lower level employees
- Researches and responds to routine, non-routine, and complex situations in a timely and professional manner
- Other duties as requested or assigned

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Census Associate - Billing & Collections

Longmont CO

Base Pay: 15.00 per HOUR

• Reconciles daily, weekly and monthly census updates provided by facilities. Verifies payer information, patient demographics, and other pati...

• Reconciles daily, weekly and monthly census updates provided by facilities. Verifies payer information, patient demographics, and other patient account information with a high level of accuracy in a timely manner. • Responsible for maintaining an inventory of changes to account information at the facility/patient level. Ultimate responsibility to ensure the accuracy and integrity of the payer hierarchy for patient accounts. • Works with internal and external customers to resolve assigned portfolio of accounts. Productivity records will also be maintained. • Works with Census Manager/Supervisor in researching pharmacy accounts requiring special attention, as indicated on Census reports and taking all necessary action to ensure accuracy of data being entered. • Works with Census Manager/Supervisor and other members of the management team on special projects as needed. • Performs other tasks as assigned. • Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards. • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions 

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HR Administrator

Lockport IL

Base Pay: 20.00 per HOUR

• Administer effective recruiting strategies that attract a qualified and diverse workforce. Emphasis will be on sourcing candidates with Inte...

• Administer effective recruiting strategies that attract a qualified and diverse workforce. Emphasis will be on sourcing candidates with Internet technology (Spidering, Mining, Boolean Search, etc.). • Effectively manage relationships with organizational leaders, candidates and external agencies. • Ensure site compliance as it relates to Affirmative Action Plans and reporting in partnership with HR Field Business Representatives. • Coach hiring authorities in best practice techniques as well as compliance for recruitment (e.g. behavioral/competency based interviewing). • Interface with our established temporary Associate vendor • Balance time zones, travel and utilize technologies to coordinate recruitment process – hiring kick-off, requisition input and approvals, phones screens and interviews

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Patient Service Coordinator

Houston TX

Base Pay: 17.00 per HOUR

Responsible for providing administrative and clerical support for department managers and/ or staff. May take and deliver messages, provide informa...

Responsible for providing administrative and clerical support for department managers and/ or staff. May take and deliver messages, provide information to callers, set up and maintain files, provide employees with office supplies, prepare and sort mail, perform word-processing assignments, proofread, and research and compile special reports. May operate automated office equipment and utilize software. Assists in the preparation of reports, graphs, and presentations using spreadsheet, graphic software, and/ or database applications. Acts as an information source on organization policies and procedures. Makes appointments and travel arrangements. May assist in establishing office policies and procedures, and coordinates special projects and department activities. May be assigned in various functional areas of the company. Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required. Normally receives general instructions on routine work, detailed instructions on new assignments. 

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Inbound

Englewood CO

Base Pay: 12.00 per HOUR

 Are you looking for a Sales Career that offers you limitless financial success? Then this is the role for you. • Sell and service multi...

 Are you looking for a Sales Career that offers you limitless financial success?

Then this is the role for you.

• Sell and service multiple and varied products and services; heavy emphasis on call center sales and up-selling.

• Receive and respond to membership and product inquiries by listening attentively and responding with first class customer service.

• Process and receive customer calls and solicit additional sales of various memberships, services and products.

• Provide product knowledge to members by explaining the type of service or product offered.

• Convert customer inquiries to sales through established sales techniques with an emphasis on sales conversion rates.

• Update membership system and phone support system with required call and order information.

• Perform other duties as assigned

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Scheduler II

San Antonio TX

Base Pay: 19.95 per HOUR

-Answers all incoming calls; assesses callers needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and commun...

-Answers all incoming calls; assesses callers needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner. -Schedules new patients and return appointments in computer system in accordance with physician and/or office guidelines. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel. -Obtains and enters all authorization and correspondence relating to referrals in patients charts and computer. -Maintains physicians schedule: on call, vacations, meetings, etc. -Schedules outpatient appointments/testing and hospital admissions upon request. Obtains necessary pre-certification as required. -Handles new patient referrals, gathers necessary information, assigns the patient account number and schedules appointment. -Collects co-pays, deductible and other out of pocket amounts at time of visit. -Maintains primary office scheduling book containing all physician meetings, satellite schedule, rounding and call coverage. -Handles incoming phone calls from patients needing to schedule or reschedule appointments. -Provides patients with accurate and legible appointment cards. Documents no shows in patients chart for missed visits. Follows up with patient to reschedule any missed appointments. -Arranges for patients to have financial counseling as needed. -Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation. -Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested. -Prepares correspondence, memos, forms and other typing as requested by supervisor. -May provide guidance and daily work direction to junior level staff. -Answers all incoming calls; assesses callers needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner.
-Schedules new patients and return appointments in computer system in accordance with physician and/or office guidelines. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
-Obtains and enters all authorization and correspondence relating to referrals in patients charts and computer.
-Maintains physicians schedule: on call, vacations, meetings, etc.
-Schedules outpatient appointments/testing and hospital admissions upon request. Obtains necessary pre-certification as required.
-Handles new patient referrals, gathers necessary information, assigns the patient account number and schedules appointment.
-Collects co-pays, deductible and other out of pocket amounts at time of visit.
-Maintains primary office scheduling book containing all physician meetings, satellite schedule, rounding and call coverage.
-Handles incoming phone calls from patients needing to schedule or reschedule appointments.
-Provides patients with accurate and legible appointment cards. Documents no shows in patients chart for missed visits. Follows up with patient to reschedule any missed appointments.
-Arranges for patients to have financial counseling as needed.
-Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
-Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
-Prepares correspondence, memos, forms and other typing as requested by supervisor.
-May provide guidance and daily work direction to junior level staff.

MINIMUM QUALIFICATIONS:
-High school diploma or equivalent required. 
-Minimum of three (3) years of office experience, preferably in a medical office setting.

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Telephone Operator

San Antonio TX

Base Pay: 13.00 per HOUR

-Courteously and efficiently answers all incoming calls and connects callers with the correct extension. -Takes and relays messages in an accurate...

-Courteously and efficiently answers all incoming calls and connects callers with the correct extension. -Takes and relays messages in an accurate and timely manner. -Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary. -Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party. -Provides a pleasant and helpful phone contact for callers. -Responsible for opening and closing the switchboard. -Responsible for the in-house paging system. -Performs clerical duties as assigned to maintain workflow in the department. 

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Receptionist

San Antonio TX

Base Pay: 13.00

-Courteously and efficiently answers all incoming calls and connects callers with the correct extension. -Takes and relays messages in an accurate...

-Courteously and efficiently answers all incoming calls and connects callers with the correct extension. -Takes and relays messages in an accurate and timely manner. -Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary. -Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party. -Provides a pleasant and helpful phone contact for callers. -Responsible for opening and closing the switchboard. -Responsible for the in-house paging system. -Performs clerical duties as assigned to maintain workflow in the department..

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Scheduler II

San Antonio TX

Base Pay: 15.00 per HOUR

-Answers all incoming calls; assess callers’ needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and c...

-Answers all incoming calls; assess callers’ needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner. -Schedules new patients and return appointments in computer system in accordance with physician and/or office guidelines. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel. -Obtains and enters all authorization and correspondence relating to referrals in patients’ charts and computer. -Maintains physician’s schedule: on call, vacations, meetings, etc. -Schedules outpatient appointments/testing and hospital admissions upon request. Obtains necessary pre-certification as required. -Handles new patient referrals, gathers necessary information, assigns the patient account number and schedules appointment. -Collects co-pays, deductible and other out of pocket amounts at time of visit. -Maintains primary office scheduling book containing all physician meetings, satellite schedule, rounding and call coverage. -Handles incoming phone calls from patients needing to schedule or reschedule appointments. -Provides patients with accurate and legible appointment cards. Documents no shows in patients chart for missed visits. Follows up with patient to reschedule any missed appointments. -Arranges for patients to have financial counseling as needed. -Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation. -Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested. -Prepares correspondence, memos, forms and other typing as requested by supervisor. 

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Customer Service Rep

La Mirada CA

Base Pay: 13.00 per HOUR

16The Customer Service role has a wide list of responsibilities. The Customer Service representative answers calls from and places calls to custome...

16The Customer Service role has a wide list of responsibilities. The Customer Service representative answers calls from and places calls to customers, sales representatives, and prospective customers; enters orders into the system, answers questions from callers, operates will call desk, and provides a positive customer and visitor experience. They should respond promptly to customer inquiries, handle and resolve customer complaints, obtain and evaluate all relevant information to handle inquiries and complaints. Furthermore, the customer service function must manage customers accounts, record details of as well as follow up on customer interactions. They must communicate and coordinate with internal departments and direct requests and unresolved issues to the designated resource Be flexible and work well in an everchanging and fast paced environment. 

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Internal Control Processor 1

Houston TX

Base Pay: 17.50 per HOUR

The Internal Control Processor I is responsible for monitoring of escrow accounts, State and Federal reporting and compliance for assigned offices....

The Internal Control Processor I is responsible for monitoring of escrow accounts, State and Federal reporting and compliance for assigned offices. They will handle unclaimed property and 1099 data entry. Positive Pay, monthly escrow accounting reports, and customer support. Job Roles: • Positive Pay/Check Verifications • Escrow account and AIM database management • Monthly escrow accounting reports for field offices • OSC/OFB Monitoring • Month End Close • Unclaimed Property Data Entry • 1099 Data Entry • Customer Support Education, Licensure, and Experience: • Completion of a high school diploma • Minimum of 6 months of experience in Accounting or Finance which includes experience in 1099 Reporting, Unclaimed Property Reporting, and Banking. 

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Private Collections Rep

Longmont CO

Base Pay: 16.00 per HOUR

¨       Responsible for collection efforts of patient level accounts primarily for private accounts. ¨ &...

¨       Responsible for collection efforts of patient level accounts primarily for private accounts.

¨       Works with responsible parties, receiving in/out bound telephone calls, providing customer service through explaining why they are being billed and following-up on past due accounts using approved collection techniques.

¨       Works with internal and external customers to resolve assigned portfolio of accounts by collecting the balance due or by taking other action (write-offs, billing to another source, in-house collections or referral to attorney or collections agency, etc.) necessary to resolve account and relieve AR in a timely manner.  Productivity records will also be maintained.

¨       Works with pharmacy billing associates in obtaining accurate billing and resident information and in re-billing and resolving unpaid claims through adjudication.

¨       Works with Private Collection Manager/Supervisor in researching pharmacy accounts requiring special attention, as indicated on Collection reports and taking all necessary action to collect money.

¨       Works with assigned pharmacy locations, nursing home accounts and individual customers in receiving inbound correspondence and mailing outbound collection letters for 90-day active/inactive accounts and discontinuation of service letters.

¨       Works with Private Collections Manager/Supervisor and other members of the management team on special projects as needed.

¨       Performs other tasks as assigned.

Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

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Inventory Clerk

North Las Vegas NV

Base Pay: 15.00 per HOUR

Count merchandise in stock and posts totals to inventory records. Compare inventories to office records or computes figures from records such as sa...

Count merchandise in stock and posts totals to inventory records. Compare inventories to office records or computes figures from records such as sales orders, production records, or purchase invoices to obtain current inventory.Verify clerical computations against physical count of stock and adjusts errors in computation or count, or investigates and reports reasons for discrepancies. Generate reports such as inventory balance or shortages. Prepare lists of depleted items and recommends survey of defective or unusable items.

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Claims Analyst

Englewood CO

Base Pay: 22.00 per HOUR

Moderate to significant Bodily Injury desk and has experience reviewing contracts/agreements for coverage. I will need someone who has experience o...

Moderate to significant Bodily Injury desk and has experience reviewing contracts/agreements for coverage. I will need someone who has experience of at least 5 years or more in managing litigation and mediations. They will need to be able to direct investigations from the start with independent adjusters, organize reporting to me for reserving and opinions on follow up investigation/experts. 

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Accounts Payable Processor II

Jacksonville FL

Base Pay: 16.40 per HOUR

Processor position is responsible for the processing of accounts payable invoices in paper and electronic form. Processor is to adhere to requireme...

Processor position is responsible for the processing of accounts payable invoices in paper and electronic form. Processor is to adhere to requirements as defined within a service level agreement (relating to processing time frames, discounts captured, response times to vendor/mill inquiries, etc.). Major overall expectation is to maintain an accounts payable process which is invisible to the vendors and mill locations, achieved through diligent and efficient processing. Processor will be part of shared services A/P group and will be responsible for taking part in the processing of over 1,000,000 invoices annually. Since this position will involve working with different forms of technology, the processor is expected to possess solid PC skills (Word, Excel, Outlook, an enterprise system). Also, in order to ensure success in serving the customers of the Shared Services Group, good communication skills are necessary in conflict and error resolution. Percent Of Time Duty or Responsibility 70 Process newly received / queue invoices 30 follow up from prior period unresolved issues (communicate with operating locations or offshore team).

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Administrative

Dubuque IA

Base Pay: 14.00 per HOUR

Looking for a strong Administrative Assistant to support office and file management as well as documentation. This is a year long contract role.&nb...

Looking for a strong Administrative Assistant to support office and file management as well as documentation. This is a year long contract role. 

 

Job Responsibilities:

  • Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.
  • Compile, sort and verify the accuracy of data before it is entered. Locate and correct data entry errors, or report them to supervisors.
  • Compare data with source documents, or re-enter data in verification format to detect errors.
  • Maintain logs of activities and completed work. Skills: Verbal and written communication skills, attention to detail, and interpersonal skills.
  • Ability to work independently and manage one's time.

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Recruiting Lead

Denver CO

Base Pay: 19.23 per HOUR

Do you have experience in recruiting CDL-A drivers? Duties and Responsibilities: Post ads Search and review resumes Review Application Daily and P...

Do you have experience in recruiting CDL-A drivers?

Duties and Responsibilities:

  • Post ads
  • Search and review resumes
  • Review Application Daily and Prioritize
  • Speak and sell to clients
  • Interviewing, screening, and assigning employees to meet client needs
  • Organize and complete administration duties Set up assessments test for applicants
  • Perform drug screening and background checks
  • Required to complete job files for drivers based on DOT regulations
  • Call Drivers on a weekly basis

 

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Inbound Customer Service

Denver CO

Base Pay: 13.96 per HOUR

Tired of working every weekend? Looking for a role that offers government hours and holidays off?    A well regarded government orie...

Tired of working every weekend? Looking for a role that offers government hours and holidays off?  

 A well regarded government oriented health and human services call center is looking for great Inbound Customer Service Agents to join their team at their Glendale location! This position is long term contract to permanent and would start around $13.96 per hour, with more if you are bilingual! 

Responsibilities:  • Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services 

• Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken 

• Follow standard operating procedures to ensure consistency and accuracy 

• Address customers inquiries and resolve problems to ensure that appropriate changes are made 

• Refer unresolved customer grievances to designated departments for further investigation 

• Communicate with supervisor regarding any potential needs or concerns 

• Perform data entry accurately 

• Perform other duties as assigned by management 

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Change Management/Communications Consultant

Chicago IL

Base Pay: 65.00 per HOUR

• Apply the Organizational change management (OCM) process and tools to support adoption of the changes required by a project or initiative.&n...

• Apply the Organizational change management (OCM) process and tools to support adoption of the changes required by a project or initiative. 
• Assess the change impact: Conduct impact analyses, assess change readiness. 
• Manage Stakeholders: Identify key stakeholders, conduct stakeholder assessment and manage key stakeholder plans. 
• Support communication efforts: Facilitate the creation of communication plans, support the design, development, delivery and management of communications. Very strong communication writing and verbal skills are required. Experience with using multiple ways for communicating, social media platforms, digital signage (strong PowerPoint skills), newsletters, job aids, emails, etc. 
• Support training efforts: Facilitate the creation of a training plan, provide input, document requirements and support the design, creation and delivery of training programs (e.g. train the trainer). 
Additional responsibilities may include: 
• Complete change management impacts 
• Consult and coach project teams regarding Change Management 
• Create actionable deliverables for the five change management levers: Change Impact, Stakeholder Analysis, communications plan, training plan, Change Measurement and resistance management plan 
• Support and engage senior leaders regarding OCM. 
• Coach managers and supervisors regarding OCM. 
• Coordinate efforts with OCM team and other change consultants 
• Integrate change management activities into project plan utilizing project management software 
• Evaluate and ensure user readiness 
• Manage stakeholders 
• Track and report issues 
• Define and measure success metrics and monitor change progress 
• Identify and manage anticipated change resistance 
• Excellent Microsoft Office Skills are mandatory 

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Staff Bios

Lisa Haynes Contact Center Manager
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  • Joined the company in May 2016 with 16 years’ experience in the Professional Staffing Industry
Elizabeth DeSelms Staffing Manager
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Nadine Hosmer Business Development Manager
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