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Questions? 1-888-481-3375

Branch No: 85822
14305 E. Alameda Avenue
Suite 200
Aurora, CO 80012
Phone: (303) 861-9650

Available Positions

4 positions available.

Call Center Representative

Denver CO

Base Pay: 18.00 per HOUR

Exciting opportunity for Call Center Representatives in Denver! These positions offer great pay and benefits and start very soon! Inbound calls ass...

Exciting opportunity for Call Center Representatives in Denver! These positions offer great pay and benefits and start very soon! Inbound calls assisting customers with medical insurance issues and questions. 

Apply Now More Info

Call Center Representative

Denver CO

Base Pay: 18.00 per HOUR

We are looking for candidates who are passionate about making a difference! Are you interested? Our client is looking for a Call Center Representat...

We are looking for candidates who are passionate about making a difference!

Are you interested?

Our client is looking for a Call Center Representative.

Apply Now!

The ideal person will be doing the following duties.

  • Manage and resolve customer complaints.
  • Resolve billing issues.
  • Accurately identify, research and provide solutions to complex problems.
  • Escalate systemic issues for resolution.
  • Skillfully navigate multiple complex systems, policies, procedures, practices and methods in order to resolve customer inquiries.
  • Appropriately document all call information based on procedures.
  • Manage both call and chat inquiries.
  • Issue paper correspondence as appropriate.
  • Advise, counsel, and direct consumers towards community resources and health care options for the uninsured.
  • Provide information to the general public about departmental programs, benefits, rules, and policies.
  • Refer customers to appropriate parties for resolution when appropriate.

Apply Now More Info

Financial Analyst

Omaha NE

Base Pay: 32.69 per HOUR

Looking for highly skilled people. Be a part of a team where you can make a difference. Apply Now! Our client is looking for a Financial Analyst.&n...

Looking for highly skilled people.

Be a part of a team where you can make a difference.

Apply Now!

Our client is looking for a Financial Analyst. 

The ideal individual will be doing the following duties.

  • Performs a variety of financial activities, including accounting, financial analysis, audit, tax, asset administration, general ledger, credit and collections, ensuring accuracy and compliance with U.S. Generally Accepted Accounting Principles (GAAP) and other accounting regulations.
  • Responsible for developing, maintaining, and providing financial information, plans, and projections.
  • Performs analysis of financial studies and prepares summary reports for management.
  • Reviews and interprets financial reporting requirements, rules and regulations.
  • Performs basic to moderately complex tasks to complete financial/accounting projects, such as budget planning/analysis, financial plans, revenue forecasting, statistical reporting.
  • Resolves basic to moderately complex issues pertaining to financials within established guidelines. Assists more experienced peers with the preparation of ad-hoc studies, reports and analysis.
  • Participates, as an observer, in meetings with departments/organizations internal and external to the company to resolve financial data and/or process issues.
  • Develop/implement new methodologies, procedures and budgetary controls.
  • Prepares monthly income statement and balance sheet variances, balance sheet reconciliations, journal entries, and maintain accounting records.
  • Assists with the development of monthly, quarterly and year-end reporting.
  • May participate, as an observer, in presentations to internal/external senior leadership.
  • May assist with follow-up work/analysis resulting from reporting presentations by gathering and compiling necessary data.
  • Assists in the preparation of routine and occasionally non-routine responses, in accordance with audit standards, to basic, occasionally moderately complex, requests from auditors during internal/external audits and immediately escalates process issues and/or potential process issues impacting any aspect of the audit work to the appropriate peer and/or management

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Customer Service

Omaha NE

Base Pay: 14.45 per HOUR

  Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's servic...

 

Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards.

Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.

Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas.

Maintain detailed and current knowledge of the company's/assigned client's products and services.

Analyze customer service needs for communication to service and technical departments, when applicable.

Requires ability to navigate a computerized data entry system or other relevant applications.

Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients.

 Enters required data into client provided systems and databases.

Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.

 

 
 

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Staff Bios

Lisa Haynes Contact Center Manager
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  • Joined the company in May 2016 with 16 years’ experience in the Professional Staffing Industry
Fernando Lugo Staffing Manager
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