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Questions? 1-888-481-3375

Branch No: 67341-6136
8301 Cypress Plaza Drive,
Suite 100
Jacksonville, FL 32256
Phone: (904) 425-5361

Available Positions

3 positions available.

Credit & Collections Associate

Jacksonville FL

Base Pay: 18.00 per HOUR

Provide collections support in a call center environment for assigned market segment in Credit/Collections Department. Monitor accounts and contact...

Provide collections support in a call center environment for assigned market segment in Credit/Collections Department. Monitor accounts and contact customers and sales reps in order to reduce and maintain departmental standards for DDSO, % past due and bad debt expense according to company policy/procedures and state specific laws. Facilitate payments in order to enhance cash flow. Complete other duties as assigned.


Key Responsibilities:
1. Make and receive calls in a call center environment with a primary focus on outbound calls while maintaining department standards for contact management.
2. Audit assigned aging reports/portfolio(s) to identify delinquent accounts and initiate appropriate collection activity, providing a proactive approach to collecting past due receivables.
3. Participate in weekly aging and past due spreadsheet reviews.
4. Coordinate with others, including field personnel in developing collection plans and resolving other issues using assigned system tool(s) to monitor and record all conversations and related collection efforts.
5. Send Dunning discharge letters and related account notices. Contact delinquent account customers via email, letter, phone, and/or certified mail.
6. Administer credit hold process to regulate and/or restrict shipment of product to accounts based on payment performance.
7. Make recommendations for accounts to be placed with loss mitigation and/or legal.
8. Initiate write-off requests as necessary, obtaining necessary approvals and update system information.
9. Perform miscellaneous collection functions including payment processing, research/issue follow up, etc…

Special Project Responsibilities:

1. Identify and participate in departmental process improvement efforts.
2. Identify, report and/or test resolution of production system corrections and/or enhancements.


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Accounting Assistant

Jacksonville FL

Base Pay: 18.00 per HOUR

We are looking for a lifer! A growing technology company here in Jacksonville is looking for an Accounting Assistant to join a work family. Prepar...

We are looking for a lifer! A growing technology company here in Jacksonville is looking for an Accounting Assistant to join a work family.

  • Prepare, verify, and process invoices for sales or services rendered
  • Enter data on invoices; ensure proper coding on documents
  • Collect on accounts by sending invoice reminders and communication with customers via phone, email, fax or mail
  • Post customer payments by recording cash, checks, and credit card transactions and entering them into the general ledger or accounting software
  • Prepare cash and check payments for bank; totaling and recording the deposit amounts, filling out deposit slips and bundling the funds and slips; making deposits at the bank
  • Update receivables by totaling unpaid invoices
  • Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted
  • Verify the validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments and customers
  • Resolve valid or authorized deductions by entering adjusting entries
  • Resolve invalid or unauthorized deductions by following pending deductions procedures
  • Resolve collections by examining customer payment plans, payment history, credit line, coordinating contact with collections department
  • Summarizes receivables by maintaining invoice accounts, coordinating monthly transfer to accounts receivable account, verifying totals, preparing reports
  • Generate monthly, quarterly or annual financial statements and reports detailing paid and unpaid invoices and other accounts receivable activity
  • Protect organization’s value by keeping information confidential
  • Update job knowledge by participating in educational opportunities

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Technical Support Representative

Jacksonville FL

Base Pay: $20+ DOE

A stable and growing South side technology company is looking to expand! We are looking for motivated individuals with knowledge of IT to join our...

A stable and growing South side technology company is looking to expand! We are looking for motivated individuals with knowledge of IT to join our team.

Essential Job Functions:

  • Troubleshooting all information technology issues, including software, hardware, and networking.
  • Provision, deprovision, and audit access rights for all company resources.
  • Assist in the management of Active Directory information, ensuring accuracy and regular updates.
  • Install and update desktops, laptops, mobile devices, peripherals, networks, and related software.
  • Assists end-users in resolving complex technical problems. Resolves and/or refers highly complex technical problems as appropriate.
  • Follows up with end-users to ensure that inquiries are resolved within established SLAs.
  • Logs and tracks inquiries using a ticketing system while maintaining history records.
  • Documents and maintains workflows utilized in successful issue resolution.
  • Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved.
  • Analyzes and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort.
  • May provide leadership and work guidance to less experienced personnel.
  • Mainly Tier 1, partly Tier 2 Support Level.
  • Working with a global team, providing Network-/Security Services with a high level of quality.

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Staff Bios

Zoe Flores Personnel Supervisor
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Charity Banks Office Administrator
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  • Started with the company October 2014
Nicole Rim Branch Manager
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  • Started with the company May 2013
Cami Raguinan Business Development Manager
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  • Started with the company July 2007