Questions? 1-888-481-3375

Branch No: 67341-6136
7999 Phillips Highway
Suite 308
Jacksonville, FL 32256
Phone: (904) 425-5361

Available Positions

2 positions available.

Call Center Education Specialist

Jacksonville FL

Base Pay: 19.00 per HOUR

We are currently hiring Call Center Education Specialist for a fast paced growing Customer Contact Center located on the Southside of Jacksonville....

We are currently hiring Call Center Education Specialist for a fast paced growing Customer Contact Center located on the Southside of Jacksonville.

 

· This is a Temp to Hire position starting at $19/hr

· We offer weekly pay, medical, dental, and vision benefits.

· Must have a flexible schedule to meet business needs (between the hours 8am – 11pm, some weekends)

The Education Specialist will:

  • Ensure comprehension of skills taught / transferred at rate of 85% or better as measured by overall course assessment scores.
  • Actively engage in a quality customer service conversation on average 75-100 consumers via phone daily.
  • Follow a tailored quality process formula without deviation, absent express approval, with every consumer contact.
  • Efficiently toggle between internal and client-facing systems while continuously engaging consumers
  • Study and maintain an expert knowledge of products and services available to consumers and processes required by client or project
  • Operate effectively as a service professional in a dynamic, fast-paced environment

Apply Now More Info

Call Center Supervisor

Jacksonville FL

Base Pay: 18.00 per HOUR

We are currently hiring Call Center Supervisors for a fast paced growing Customer Contact Center located on the Southside of Jacksonville.   &...

We are currently hiring Call Center Supervisors for a fast paced growing Customer Contact Center located on the Southside of Jacksonville.

 

· This is a Temp to Hire position starting at $18/hr

· We offer weekly pay, medical, dental, and vision benefits.

· Must have a flexible schedule to meet business needs (between the hours 11am – 1am)

The Call Center Supervisor will:

· Provide live chat support and floor support to team members

· Handle Supervisor Escalations and Escalated Calls.

· Spot Check Agent dispositions and coach accordingly.

· Monitor agents and provide proactive support as necessary.

· Meet with each assigned team every week to provide team and client updates, small group training sessions, set expectations, and answer questions.

· Prepare and deliver weekly team performance report. Update Quality and Schedule Adherence metrics.

Apply today!

Apply Now More Info

Staff Bios

Zoe Flores Personnel Supervisor
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Charity Banks Office Administrator
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  • Started with the company October 2014
Nicole Rim Branch Manager
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  • Started with the company May 2013
Cami Raguinan Business Development Manager
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  • Started with the company July 2007