Jacksonville, FL - Office Support and Contact Center Solutions

We are looking for a lifer! A growing technology company here in Jacksonville is looking for an Accounting Assistant to join a work family.

• Prepare, verify, and process invoices for sales or services rendered
• Enter data on invoices; ensure proper coding on documents
• Collect on accounts by sending invoice reminders and communication with customers via phone, email, fax or mail
• Post customer payments by recording cash, checks, and credit card transactions and entering them into the general ledger or accounting software
• Prepare cash and check payments for bank; totaling and recording the deposit amounts, filling out deposit slips and bundling the funds and slips; making deposits at the bank
• Update receivables by totaling unpaid invoices
• Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted
• Verify the validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments and customers
• Resolve valid or authorized deductions by entering adjusting entries
• Resolve invalid or unauthorized deductions by following pending deductions procedures
• Resolve collections by examining customer payment plans, payment history, credit line, coordinating contact with collections department
• Summarizes receivables by maintaining invoice accounts, coordinating monthly transfer to accounts receivable account, verifying totals, preparing reports
• Generate monthly, quarterly or annual financial statements and reports detailing paid and unpaid invoices and other accounts receivable activity
• Protect organization’s value by keeping information confidential
• Update job knowledge by participating in educational opportunities

A stable and growing South side technology company is looking to expand! We are looking for motivated individuals with knowledge of IT to join our team.

Essential Job Functions:

• Troubleshooting all information technology issues, including software, hardware, and networking.
• Provision, deprovision, and audit access rights for all company resources.
• Assist in the management of Active Directory information, ensuring accuracy and regular updates.
• Install and update desktops, laptops, mobile devices, peripherals, networks, and related software.
• Assists end-users in resolving complex technical problems. Resolves and/or refers highly complex technical problems as appropriate.
• Follows up with end-users to ensure that inquiries are resolved within established SLAs.
• Logs and tracks inquiries using a ticketing system while maintaining history records.
• Documents and maintains workflows utilized in successful issue resolution.
• Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved.
• Analyzes and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort.
• May provide leadership and work guidance to less experienced personnel.
• Mainly Tier 1, partly Tier 2 Support Level.
• Working with a global team, providing Network-/Security Services with a high level of quality.