Jacksonville, FL – Office Support and Contact Center Solutions

We are currently hiring Call Center Education Specialist for a fast paced growing Customer Contact Center located on the Southside of Jacksonville.

· This is a Temp to Hire position starting at $19/hr

· We offer weekly pay, medical, dental, and vision benefits.

· Must have a flexible schedule to meet business needs (between the hours 8am – 11pm, some weekends)

The Education Specialist will:

• Ensure comprehension of skills taught / transferred at rate of 85% or better as measured by overall course assessment scores.
• Actively engage in a quality customer service conversation on average 75-100 consumers via phone daily.
• Follow a tailored quality process formula without deviation, absent express approval, with every consumer contact.
• Efficiently toggle between internal and client-facing systems while continuously engaging consumers
• Study and maintain an expert knowledge of products and services available to consumers and processes required by client or project
• Operate effectively as a service professional in a dynamic, fast-paced environment