Los Angeles, CA - IT Staffing

Essential Duties and Responsibilities:

• Performs troubleshooting and identification of problems relating to PC’s, devices, network and business applications.
• Engagement throughout the lifecycle of a ticket; including research and communication of status to users.
• Working with other IT staff to manage ticket assignments and issue resolution.
• Working with Systems Engineers, Information Security and Business Analysts to resolve/escalate problems.
• Research various problems to provide appropriate responses to end users, be able to do basic troubleshooting and assist users through simple procedures.
• Monitor Business Technology Support queue (phone, voicemail, e-mail and ticketing system) for support inquiries.
• Provide basic administration of accounts and passwords.
• Provide business applications support.
• Mobile device management using centralized control applications (iOS and Android).
• Departmental purchasing to include order creation, receiving and inventory control of equipment/supplies.
• Other duties as assigned.

We are seeking a highly professional Sr. Project Manager to join a large team to manage SDLC project delivery, project teams, team performance and goals. Will define project scope, goals, timeline and resources to achieve project deliverables within deadlines and budgets. 

• Plan, schedule, and track project timelines, milestones, and deliverables.
• Lead project through all stages of SDLC and inform stakeholders of progress.
• Develop and present progress reports, proposals, documentation, and presentations.
• Handle additional related projects as necessary.

We are seeking a Technical Support Specialist I with an exceptional customer service attitude. The self-motivated and organized candidate will assist users over the phone, in-person and via remote access to resolve or escalate technical problems related to systems, information security, business applications. 

• Troubleshoot and identify problems
• Research problems to provide appropriate responses to end users, and assist users through simple procedures
• Work with IT team to manage ticket assignments and resolution
• Basic administration of accounts and passwords
• Support mobile devices using centralized control applications (iOS and Android)
• Assist in ordering for the department, including order creation, receiving and inventory control of equipment/supplies
• Other duties as assigned

We are seeking a highly professional Business System Analyst to join a large team to develop and modify multiple software applications. The successful candidate with exceptional communications skills will create BRDs, Functional Specs Documents, Use Cases Spec. Will analyze and document business requirements with stakeholders and work with developers and team leads to translate into functional specifications. 

• Participate in various technology projects.
• Assist in developing and coordinating system testing and validation procedures.
• Review test scripts, verify functional integrity of the system design, participate in user acceptance testing.
• Identify and resolve complex production support issues, pinpointing root issues and discovering requirements gaps.
• Track project financials.

If you have a deep love for gaming and blending technology and artistry, this may be the place for you! Be a part of this global company who capitalizes on connecting emerging technological and artistic ideas. The customer service-oriented candidate will be responsible for integrating products and tools with clients across the globe. 

• Liaise, coordinate and collaborate with cross-functional projects teams and external vendors.
• Assist lead engineers working on multiple projects.
• Collaborate with design, development and testing teams.
• Diagnose technical issues and describe issues concisely based on client feedback.
• Consult with migrations to / from providers and systems.
• Respond to customer inquiries, formulate new feature requests and design mockups.
• Provide analysis of market trends and patterns in the gaming industry.

We are seeking a results-oriented and customer-focused ERP Project Manager to handle multiple full lifecyle ERP implementation and integration projects. The successful candidate will apply Core Competencies in Project Management, Project Accounting, Financial Management, Business Development, Client Management, Communication, Leadership, Teamwork, and Training. 

• Serve as a key participant in team and client meetings
• Guide and manage ERP projects from beginning to end
• Up to date communication of project information to superiors and peers
• Manage day-to-day client interaction and expectations for multiple and large-scale projects including operational and tactical aspects of projects
• Anticipate clients’ needs and propose business solutions; address issues openly and quickly
• Review high-level deliverables across projects
• Manage scope and mitigate risk across projects, minimizing exposure to risk
• Create and maintain accurate project plans in conjunction with the client and delivery team
• Manage changes in project scope, identify potential risks, devise contingency plans
• Establish project governance and deliver projects to successful conclusion
• Forecast revenue, profitability, margins and utilization across projects

• Provide escalated technology support for internal and external users
• Analyze support tracking data to identify opportunities for system improvements, training and ensure incident closure
• Development, testing and implementation of new software and systems
• Through understanding of Firm’s business and legal processes, design, create and implement practice-based applications
• Develop and provide administrative and user training on software and systems
• Design and develop scalable, performance aware database objects (i.e., stored procedures, indexes, views, functions, data manipulation)
• Perform business requirements analysis and translate to technical design.  
• Create and propose technical design through technical documentation and technical conversations
• Provide guidance, training, and mentoring to all application development team members of standards and best practices
• Conduct problem analysis and system design preparatory to development of system solutions. Analyze present work flow and take action to correct deficiencies based on discussions with the users.
• Either develops or assists in the development of work plans, task sequencing and the extent to which a task may be performed concurrently
• Communicates in an effective manner in both written and verbal forms with all project members internal and external to the organization. Furnishes status reports to management staff on all projects in a timely manner
• Assist in maintaining database development standards and performing code-reviews to ensure best-practices are followed;
• Work beyond scheduled hours as required, around releases; and handle additional related projects as assigned.

The Business Analyst III is responsible for working closely with clients, project manager, core technical team members and other project stakeholders and providing leadership throughout the Software Development Life Cycle. This individual will work closely with the business resources to elicit requirements, document requirements and validate the requirements working with technical resources.