Orlando, FL - Contact Center Support

Are you looking for a permanent opportunity? We are looking for people that are passionate about providing quality customer service to support a technology based company.

This will be remote for the time being, but must be able to commute to Alpharetta, GA once they return to the office.

Center Hours of Operation: 8am-12pm 7 days a week - will be given a set shift between these hours

Pay: $16 an hour ($17/hr for Bilingual)

Responsibilities:

• Deliver excellent customer support through various channels i.e. voice, email, and chat
• Meet and maintain high quality and productivity metrics month over month
• Provide app navigation assistance
• Opportunities for growth within the organization
• Benefits offered such as 401K, PTO, Healthcare Insurance

The EMS Technical Support Representative will contribute to providing the customer with the highest level of support for their Energy Management System.

Duties include, but are not limited to:

• Receive incoming calls from customer to provide EMS support, process EMS alarms, EMS emails, during and after hours as required.
• Follow proper call handling guidelines specific to customers and types of incoming calls.
• Ensure incoming phone calls are a priority and answered as soon as possible.
• Ensure that all calls are accurately documented and handled to completion.
• Learn to maneuver within multiple Building Automation system platforms.
• Learn fundamentals of Energy Management, Climate control, refrigeration control, and building automation.
• Assist in troubleshooting EMS system components with on-site technicians.
• Provide feedback on HVAC performance, system operation, and scheduling as needed by connecting to sites live and investigating status.
• Analyze data and provide reporting as assigned.
• Accept and perform given tasks with ownership and sense of urgency.

• Employment Type: Contract to Hire
• Salary: $15.00/hr
• Location: Orlando, FL

As Sales Secretary, you will be responsible for assisting the Sales Team in reaching sales goals as well as administrative duties to help the team run smoothly. The ideal candidate should have significant customer service experience and be motivated in providing top-notch service. In order to be successful in this role, you will need to have a deep understanding of the sales process and dynamics, the ability to adapt to a fast-paced environment and a desire to learn.

Key Responsibilities:

• Responsible for answering incoming calls and transferring accordingly to other departments
• Maintain contact and customer database
• Resolve customers questions and request within their reach
• Refer unresolved customer grievances to designated departments
• Recommend merchandise or services that will meet customers' needs
• Utilize ERP system to retrieve/update information and place orders
• Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased
• Verify customer and order information for accuracy, checking it against previously obtained information as necessary
• Notify departments when supplies of specific items are low, or when orders would deplete available supplies

Qualifications:

• Outstanding interpersonal, written and communication skills
• Detail-oriented with the ability to work with minimal supervision
• Ability to perform basic mathematic calculations such as percentages, adding and subtracting
• Highly professional individual with the ability to interface with individuals at all levels
• Active team player
• Proactive and eager to learn
• Excellent telephone manner and negotiation skills

• Title: POS Helpdesk Representative
• Employment Type: Contract to Hire
• Salary: $17.00 per hour
• Shifts Available: Monday-Friday; 8am-12:00am EST must be flexible
• Location: Braselton, GA - Remote/Work from Home to Start
• Industry: Retail

Job Responsibilities:

• Meets contact center goals and service level by utilizing established service techniques
• Identify and handle store phone inquiries completely and accurately
• Resolve customer complaints and problems to the satisfaction of the user
• First level support for:
  • POS software and hardware issues
  • Telecom and network issues
  • Incidents related to in-house applications
  • Incidents related for Microsoft Office, Citrix and other applications
  • iPod hardware and in house software issues
• Maintain accurate user data including documentation of discussions, issues, user requests or other relevant information into Contact Center systems as required and managing/prioritizing workload
• Observant in reporting unusual circumstances or possible security concerns in the field to management
• Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision
• Remote user administration (LANDESK)

• Title: Medical Call Center Representative
• Employment Type: Direct Hire
• Salary: $15.00 per hour
• Shifts Available: Monday-Friday; 10:30am-7:00pm CST
• Location: Remote/Work from Home
• Industry: Healthcare

Job Responsibilities: The Reorder Patient Care Specialist is responsible for the following:

• Maintains high call volume per day (80+ combined inbound and outbound calls per day)
• Provides excellent customer service while obtaining patient demographics
• Works closely with Billing and Insurance companies
• Adapt quickly to frequent changes and improvements
• All other duties as assigned