Orlando, FL - Contact Center Support

The Travel Team is growing!

We are interviewing soon and would love to speak with people who are passionate about providing quality customer service and assisting customers with booking travel reservations. This is a Direct Hire Opportunity with a great company and benefits!
40 hours of work a week
$17.50 an hour
Multiple shifts available!

Inbound call center environment
Calls are from customers looking to book travel either using their rewards that have been accumulated, or purchasing travel using their payment card.
You will also provide assistance to customers who have booked, but need help with cancelling, or making changes.
Helping customers navigate what they can do and where they can go with their reward points
Assisting customers experiencing issues with points redemption, etc.
Our training will teach you about places in the world that you didn’t know existed!
Opportunities for growth within the organization

Who We Are Looking For:
High School Diploma or GED required
3 years of call center or customer service experience is required
An articulate demeanor and friendly personality are necessary

RemX is looking for experienced Customer Service Representatives. We are currently interviewing and would love to speak with people who are passionate about providing quality customer service and assisting customers with booking travel reservations. This is a long-term position with growth potential and benefits. You may start off as a contract associate while you complete the needed background and onboarding for our client then go permanent with them!

• Title: Travel Advisor
• Employment Type: Dire Hire - Be permanent after passing all client onboarding!
• Location: Alpharetta, GA 30005 | Live within 25 miles
• Salary: English $17.50 an hour | Bilingual Spanish/English $18.50 an hour
• Start Date: 6/27/22
• Schedule: Multiple Shifts Available! Mornings, Mid-Day, Evenings. 1 Weekend Day REQUIRED
• Training: 6 Weeks | M - F 10:00 AM - 6:00 PM
  

Responsibilities:

• Inbound calls from customers looking to for assistance with general account information and tasks
• Assist customers with changes and cancelling reservations
• Assist customers with navigating the customer website/portal, viewing and using their reward points
• Assist customers experiencing issues with points redemption, etc.

Requirements:

• High School Diploma or GED REQUIRED
• 1+ year of experience in call center customer service REQUIRED
• Bilingual Spanish/English is highly preferred
• An articulate demeanor and friendly personality are necessary

RemX is looking for courteous CSR's for Travel Rewards with experience in the travel industry (hotel, airline, car rental). We are currently interviewing and would love to speak with people who are passionate about providing quality customer service and assisting customers with booking travel reservations. This is a long-term position with growth potential and benefits. You may start off as a contract associate while you complete the needed background and onboarding for our client then go permanent with them!

• Title: Travel Advisor
• Employment Type: Dire Hire - Be permanent after passing all client onboarding!
• Location: Alpharetta, GA 30005 | Live within 25 miles
• Salary: English $17.50 an hour | Bilingual Spanish/English $18.50 an hour
• Start Date: 6/27/22
• Schedule: Multiple Shifts Available! Mornings, Mid-Day, Evenings. 1 Weekend Day REQUIRED
• Training: 6 Weeks | M - F 10:00 AM - 6:00 PM
• Industry: Travel / Finance / Rewards

Responsibilities:

• Inbound calls from customers looking to book travel either using their rewards that have been accumulated or purchasing travel using their payment card.
• Assist customers with changes and cancelling reservations
• Assist customers with navigating the customer website/portal, viewing and using their reward points
• Assist customers experiencing issues with points redemption, etc.

Requirements:

• High School Diploma or GED REQUIRED
• 1+ year of experience in call center customer service REQUIRED
• 1+ year of travel experience, airlines, hotels, or car rentals highly preferred
• Bilingual Spanish/English is highly preferred
• An articulate demeanor and friendly personality are necessary
• Interest in travel and/or world history are appreciated, but not required.

THIS IS ROLE IS TEMPORARILY REMOTE!!!

MUST BE OPEN TO COMMUTING TO ALPHARETTA, GA FOR WORK LATE 2022!!

JOB DESCRIPTION

· You will be working as a Customer Service Rep for a major financial institution through a third-party company.

· The position is remote, but associates will be expected to return to working in the office sometime in 2022. The office is located in Alpharetta.

· You will be responsible for helping customers use and receive points for travel.

o You will serve as a consultant who will guide customers through the complex process of booking travel.

o Your duties include working with luxury supplier brands to curate travel itineraries based on the customer’s needs.

o You will also coordinate all components of the travel itinerary, including: Air, Car, Cruise Hotel, Rail, Ground-Transportation, Sightseeing and Tours

o And process final documents which may include itineraries, visas, inoculations, air and transportation tickets, and final payments.

Shift Info

· We are offering various shifts ranging from either 8 or 10 hours daily (1st and 2nd shifts)

o Most schedules will require you to work one weekend day

· Full time (Direct hire opportunity)

· Pay is $17.50/hour (If you have are bilingual - $18.50/hr)

· Training: first 4-6 weeks (10am-6pm) Monday-Friday

· We also conduct a background, drug screening

· Assessments: a typing test, and a basic computer skills assessment

· We provide equipment – will have to come to our office in Sandy Springs to pickup

Inbound/Outbound Customer Service

Duluth, GA - $15/ hour

Hours: 9am-6pm (M-F)

THIS IS NOT A REMOTE ROLE!!!

Responsibilities:
• Answering calls (primarily scheduling service calls and answering questions about our services offered).
• Dispatching service technicians
• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions

RemX is seeking a Verification Agent in Nashville, TN. The Verification Agent is primarily responsible for delivering exceptional service to customers and the retail store locations. The Verification Agent will serve as the support network for the store personnel validating a wide array of information necessary for processing loans and providing check cashing services.

Pay rate: $16-18

Training: 30 days in office, Mon-Fri 9-5:30pm

Schedule: Operating Hours Monday-Sunday 7am-9pm / Open 365 days per year, off every other weekend

Responsibilities:

• Display a cheerful and positive attitude
• Is committed to providing an excellent customer experience
• Conducts all verification transactions accurately and efficiently including but not limited to validation of customer data, bank account and vehicle title details, and check maker and payee data
• Complies with all state and federal laws governing the financial services industry
• Participates in on-going learning and development
• Ability to use a computer keyboard for typing and numeric data entry

RemX is seeking a Customer Retention Agent in Nashville, TN. The Customer Retention Agent is primarily responsible for assisting customers by making and taking calls related to payment arrangements in a courteous manner. The Customer Retention Agent works in a contact center environment where calls are directed by a preview/predictive dialer.

Pay rate: $16-20

Training: 30 days in office, Mon-Fri 9-5:30pm

Schedule: Operating Hours Monday-Sunday 8am-8pm / Open 365 days per year, off every other weekend

Responsibilities:

• Displays a cheerful and positive attitude
• Is committed to providing an excellent customer experience
• Conduct outbound reminder calls and assist customers with payment options over the phone or in store
• Complies with all state and federal laws governing the financial services industry
• Meet performance standards for contact rate, promise to pay kept rate, total dollars collected and other productivity measures
• Ability to use a computer keyboard for typing and numeric data entry

RemX is seeking a Customer Care Agent in Nashville, TN. The Customer Care Agent is responsible for delivering a wide array of information related to financial services in a fast paced, customer service centric call center environment.

Pay rate: $16-20

Training: 30 days in office, Mon-Fri 9-5:30pm

Schedule: Operating Hours Monday-Sunday 5am-10pm / Open 365 days per year, off every other weekend

Responsibilities:

• Display a cheerful and positive attitude
• Is committed to providing an excellent customer experience
• Accurately performs financial transactions including but not limited to payments, loan assistance, bill pay assistance, and various other products
• Perform outbound calls to customers for various campaigns
• Adhere to company policies and strictly follow all company procedures
• Participate in ongoing learning and development
• Comply with all state and federal laws governing the financial services industry

• Title: REMOTE Bilingual Patient Service Representative (Bilingual Medical Scheduler)
• Employment Type: Contract to Hire
• Salary: $16/hr
• Schedule: Monday - Friday (Must be open to flexible shift between 7:00 AM - 8:00 PM) - Saturday and Sunday REQUIRED ; FULL-TIME
• Industry: Healthcare

Job Responsibilities:

• Answer inbound calls from patients and obtain information from both new and existing patients.
• Enter and update patient information into system.
• Schedule patients for radiology appointments.
• If needed, transfer calls to nurses and physicians.
• Create new patient accounts and enter all information needed into system.
• Conduct outbound calls to patients and physician offices.
• Answer patient inquiries, using multiple system resources to research and resolve various issues.
• Update patient accounts as necessary, to include demographics and insurance.

• Title: REMOTE Patient Service Representative (Radiology Scheduler)
• Employment Type: Contract to Hire
• Salary: $16/hr
• Schedule: Monday - Friday (Must be open to flexible shift between 7:00 AM - 8:00 PM) - Saturday and Sunday REQUIRED ; FULL-TIME
• Industry: Healthcare

Job Responsibilities:

• Answer inbound calls from patients and obtain information from both new and existing patients.
• Enter and update patient information into system.
• Schedule patients for radiology appointments.
• If needed, transfer calls to nurses and physicians.
• Create new patient accounts and enter all information needed into system.
• Conduct outbound calls to patients and physician offices.
• Answer patient inquiries, using multiple system resources to research and resolve various issues.
• Update patient accounts as necessary, to include demographics and insurance.

We are looking for serious, career minded individuals who are motivated to work, motivated to learn and who have excellent typing skills. We are conducting in person interviews, and we can schedule those as soon as today.

The starting pay is $15/hour with the possibility for direct hire once the contract hours have been completed. This is an in-office position in New Braunfels, TX.  

We look forward to partnering with you!

OVERVIEW

Our client is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 300,000 customers with leadership positions in maintenance, repair and operations.

Brief Description: Credit associates are responsible for answering a heavy volume of incoming calls, providing customer service, collections (asking for payment) and responding to inquiries on general account information. They will also coordinate with our Collections Associates in the resolution of billing disputes that affect the ability to collect receivables.

WE OFFER A COMPETITIVE BENEFITS PACKAGE

• Medical and prescription drug coverage
• 401(k)
• Flexible spending accounts
• Dental
• Vision
• Life insurance
• Disability insurance
• Paid time off
• Work/life benefits
• Wellness coaching program
• Associate discount program
• Volunteer opportunities
• Development and recognition

WORK/LIFE BALANCE

Our focus on helping our associates to Live Their Best Life and Be Well is foundational to our company's core purpose of Improving Our People’s Lives. Our wellness tools and resources are designed to help associates reach their personal lifestyle, health and professional goals.

RemX is looking for Customer Care Agents for a direct hire opportunity in Nashville, Tennessee! Be responsible for delivering exceptional service to customers and the retail store locations, and serve as the support network for the store personnel validating a wide array of information necessary for processing loans and providing check cashing services.

• Title:  Verifications Agent
• Employment Type: Dire Hire
• Location: Nashville, TN 37204 | *Hybrid role in Nashville, Tennessee! 3 days in office, 2 days remote*
• Salary: $16.00+ hourly based on experience
• Start Date: ASAP
• Schedule: Shifts between 7:00am-9:00pm | Rotating weekends(REQUIRED)
• Training: 30 Days in office | M - F 9:00 AM - 5:30 PM
• Industry: Finance

RESPONSIBILITIES

• Displays a cheerful and positive attitude
• Is committed to providing an excellent customer experience
• Conducts all verification transactions accurately and efficiently including but not limited to validation of customer data, bank account and vehicle title details, and check maker and payee data
• Complies with all state and federal laws governing the financial services industry
• Treats customers and co-workers with dignity and respect

REQUIREMENTS:

• Minimum High School Education / GED REQUIRED
• 2+ years’ experience in a service related field REQUIRED
• Computer, Typing, & Microsoft Suite Office proficiency REQUIRED
• Call Center Customer Service Experience highly preferred
• Must be high energy

RemX is looking for Collections and Retention Agents for a direct hire opportunity in Nashville, Tennessee! Deliver a wide array of information related to financial services in a fast paced, customer service centric call center environment! Work with customers on payment arrangements needed for loans/debt.

• Title:  Customer Retention Agent
• Employment Type: Dire Hire
• Location: Nashville, TN 37204 | *Hybrid role in Nashville, Tennessee! 3 days in office, 2 days remote*
• Salary: $16.00+ hourly based on experience
• Start Date: ASAP
• Schedule: Shifts between 8:00am-8:00pm | Rotating weekends(REQUIRED)
• Training: 30 Days in office | M - F 9:00 AM - 5:30 PM
• Industry: Finance

RESPONSIBILITIES:

• Displays a cheerful and positive attitude
• Is committed to providing an excellent customer experience
• Conduct outbound reminder calls and assist customers with payment options over the phone or in store
• Complies with all state and federal laws governing the financial services industry
• Meet performance standards for contact rate, promise to pay kept rate, total dollars collected and other productivity measures

REQUIREMENTS:

• Minimum High School Education / GED REQUIRED
• 2+ years’ experience in a customer service call center related field REQUIRED
• Computer, Typing, & Microsoft Suite Office proficiency REQUIRED
• Call Center Collections/Retention Experience highly preferred
• Must be high energy and positive attitude

RemX is looking for Customer Care Agents for a direct hire opportunity in Nashville, Tennessee! Deliver a wide array of information related to financial services in a fast paced, customer service centric call center environment!

• Title:  Customer Care Agent
• Employment Type: Dire Hire
• Location: Nashville, TN 37204 | *Hybrid role in Nashville, Tennessee! 3 days in office, 2 days remote*
• Salary: $16.00+ hourly based on experience
• Start Date: ASAP
• Schedule: Shifts between 5:00am-10:00pm | Rotating weekends(REQUIRED)
• Training: 30 Days in office | M - F 9:00 AM - 5:30 PM
• Industry: Finance

RESPONSIBILITIES:

• Display a cheerful and positive attitude
• Accurately performs financial transactions including but not limited to payments, loan assistance, bill pay assistance and various other products
• Perform outbound calls to customers for various campaigns
• Adhere to company policies and strictly follow all company procedures
• Participate in ongoing learning and development
• Comply with all state and federal laws governing the financial services industry

REQUIREMENTS:

• Minimum High School Education / GED REQUIRED
• 2+ years’ experience in a service related field REQUIRED
• Computer, Typing, & Microsoft Suite Office proficiency REQUIRED
• Call Center Customer Service Experience highly preferred
• Must be high energy

RemX is looking for Patient Service Representatives fluent in Spanish and English! Assist with entering patient information, scheduling appointments, and research and resolve various issues, in a REMOTE call center environment.

• Title: Patient Service Representative | MUST BE FLUENT IN Spanish & English
• Employment Type: Contract to Hire
• Salary: $15.25/hr
• Schedule: M - S | Must be open to flexible shift between 7:00 AM - 8:00 PM - Open to Weekends ; FULL-TIME
• Industry: Healthcare

Job Responsibilities:

• Answer inbound calls from patients and obtain information from both new and existing patients.
• Enter and update patient information into system, Schedule patients for appointments, transfer calls to nurses and physicians.
• Create new patient accounts and enter all information needed into system.
• Conduct outbound calls to patients and physician offices.

Job Requirements:

• GED or High School Diploma REQUIRED
• Previous medical experience is REQUIRED
• Bilingual Spanish / English REQUIRED
• Previous call center experience is highly preferred
• Ability to navigate multiple computer systems and type 30 WPM
• Ability to use Microsoft Office applications such as Word, Excel and Outlook

We are currently hiring for a Data Entry Specialist in the Tar Heel, NC area!

THIS POSITION IS NOT REMOTE!!!

· You will be working as a Data Entry Specialist for our client.

· It’s a Harvest facility where they slaughter pigs. The office is located in Tar Heel, NC across the street from the plant and with it being an onsite position, you will be expected to report to this location every day for work.

· Smithfield is seeking a Data Entry who can assist with all clerical duties.

o MUST BE very skilled with excel, keying in new hires, manipulating a spreadsheet, generating a report, HR integrated systems

· The shift we’re offering will be from 8am – 5pm (Monday - Friday)

§ So, you should be prepared to work 10-hour days

§ Overtime is required

· Full time (Temporary opportunity)

o Will be Temp for 3 months, so it’s not a temp to hire but an ongoing position

· Pay is $20/ hour

· We also conduct a background and drug screening

· Project Start Date: ASAP

· The interview will be conducted via. Microsoft Teams

RemX is searching for detail-oriented, focused, hardworking individuals to help clean up electronic contract records. These temporary workers will work closely with attorneys and paralegals to correct issues in the way the data was originally entered in order to maximize the company’s ability to access necessary records in a timely manner going forward.

Temporary position

Pay rate: $25 per hour

Schedule: Monday-Friday 8 am to 5 pm

Responsibilities:

• Create separate records for multiple contracts currently stored in a single record
• Rename documents in accordance with established naming conventions
• Ensure all information fields (e.g., party names, contract title, department, etc.) are entered correctly for each contract record
• Maintain complete and accurate records regarding which contract records have been addressed
• With guidance from paralegals and attorneys, set contract renewal alerts based upon the length of the contract

The Travel Team is growing!

We are interviewing soon and would love to speak with people who are passionate about providing quality customer service and assisting customers with booking travel reservations. This is a Direct Hire Opportunity with a great company and benefits!
40 hours of work a week
$17.50 an hour
Multiple shifts available!

Inbound call center environment
Calls are from customers looking to book travel either using their rewards that have been accumulated, or purchasing travel using their payment card.
You will also provide assistance to customers who have booked, but need help with cancelling, or making changes.
Helping customers navigate what they can do and where they can go with their reward points
Assisting customers experiencing issues with points redemption, etc.
Our training will teach you about places in the world that you didn’t know existed!
Opportunities for growth within the organization

Who We Are Looking For:
High School Diploma or GED required
3 years of call center or customer service experience is required
An articulate demeanor and friendly personality are necessary
Interest in travel and/or world history are appreciated, but not required.
Candidates with travel experience are a plus!

RemX is hiring a Customer Service Representative/Travel Specialist in Alpharetta, GA. Seeking passionate individuals wanting to assist customers and provide quality customer service. Must be able to return to the office in Alpharetta soon.

Schedule: Shifts available from 8am-12am.

Pay rate: $17.50-18.50 per hour based on experience

Mid and evening shifts (one weekend day required)

Responsibilities:

• Assist customers with booking travel thru their rewards or purchasing travel using their payment card
• Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings
• Service existing travel bookings e,g. requests to cancel or change bookings
• Assist customers with order placement for Gift Cards, Merchandise, and Apple products
• Provide site navigation assistance to customers who are new to self-booking/ordering online
• Provide assistance to customers for general banking and rewards inquiries
• Potential opportunities for growth within the company

RemX is hiring a Customer Service Representative/Travel Specialist in Alpharetta, GA. Seeking passionate individuals wanting to assist customers and provide quality customer service. Must be able to return to the office in Alpharetta soon.

Schedule: Shifts available from 8am-12am.

Pay rate: $17.50-18.50 per hour based on experience

Mid and evening shifts (one weekend day required)

Responsibilities:

• Assist customers with booking travel thru their rewards or purchasing travel using their payment card
• Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings
• Service existing travel bookings e,g. requests to cancel or change bookings
• Assist customers with order placement for Gift Cards, Merchandise, and Apple products
• Provide site navigation assistance to customers who are new to self-booking/ordering online
• Provide assistance to customers for general banking and rewards inquiries
• Potential opportunities for growth within the company

· You will be working as a Patient Service Rep for a healthcare company.

· Our client is a company that connects payers, providers, and patients in the U.S. healthcare system.

· The position is 100% remote.

· Within this role, you will be responsible for

o Answering inbound calls from patients and obtaining information from them

o Entering and updating patient information into the system.

o Scheduling patients for appointments.

o If necessary, you’ll be transferring calls to nurses and physicians.

o Creating new patient accounts

o Conducting outbound calls to patients and physician offices.

· We’re looking for agents that have a pleasant phone presence who are also comfortable with making 60-80 outbound calls daily.

Job Shift Info

· Shifts will be (Monday – Friday) may require one Saturday or Sunday – 8am to 5:30pm

o Training: First 2-3 weeks (virtual)

o You will not be allowed to miss any time during training

· Full time (Temp) to Hire

o Season ends in May, but extended employment depends on you and your productivity

· Pay is $15/ hour (paid weekly)

· We also conduct a background screening and a drug screening

· Equipment: Change does provide equipment. Will be shipped.

TENTAIVE START DATE

(6/31) - June 8th or 15th, 2022!!!

• Seeking a Recruiter who can recruit for general production and maintenance positions over the phone and in person
• You will screen at least 60 ppl a day and extend around 24 offers a day
• Schedule: 8am-5pm, but must be able to work on average 64 hour a week with 2 Saturdays required a month for hiring events -you should be prepared to work 10 hour days.
• The hiring events are typically off site, but no further than Raleigh
• Some recruiting experience NEEDED - but if not, a degree is REQUIRED
• $20 per hour
• Temp for 3 mos (not a temp to hire but ongoing position)
• Overtime is REQUIRED

*Supervisor experience required!*

RemX is looking for you to bring your leadership experience to our client on site in Rochester, NY. The Call Center Supervisor directs a minimum of 5 associates in the provision of payroll services to clients. Provides leadership and technical advice on multiple product lines in order to resolve problems.

Monday - Friday | Between 8:00am - 6:00pm | $60k-$70k+

Responsibilities:

• Assists the Branch Manager with development of branch goals and improvement strategies to achieve branch operational objectives.

• Supervises and schedules staff; assigns, directs, and checks the work of assigned personnel to ensure quality client service.

• Provides technical expertise on multiple product lines to resolve client concerns and company policy or procedural issues. Collaborates with Regional and Corporate personnel to identify and resolve system problems.

• Establishes and maintains a positive, professional relationship with clients and CPAs. Contacts local bank personnel and tax agencies as needed. Fosters a cohesive relationship between Sales and Operations to maintain a unified approach to branch management.

• Makes hiring recommendations and evaluates performance; recommends merit increases, promotion or termination, and disciplinary action to maximize team/branch performance. May act independently of Branch Manager.

• Supervises training of personnel; recommends, implements, and monitors on-the-job training and education to further professional advancement of assigned personnel.

• Maintains knowledge of changes in payroll laws and company policies and procedures to further personal professional development. Reviews and recommends system changes to maintain the integrity of the payroll system.

• Assists Branch Manager with development of operating budgets, particularly with personnel requirements, to ensure that staff levels are within corporate metrics.

• Makes client visits to resolve issues and review payroll service as needed to insure the branch maintains the highest levels of client retention. Assists Branch Manager to meet revenue and retention goals.

• Plans, coordinates, and organizes quarter- and year-end processes to provide accurate and timely tax documents to clients.

• Monitors data integrity and Specialist workload to ensure an accurate payroll product for the client.

RemX wants you to bring your empathy, and passion for helping others to our customer in Tampa, Florida! Located near Busch Gardens, this temp to perm position will allow you to help others, and grow in your career! Work on site with a possible opportunity to be sent to work from home. Applicants MUST live within 20 miles of the work site to be considered for the role.

$16.25 per hour | $1 differential for Spanish Bilingual

Hours of Operation | 8am-7pm EST Mon-Fri, 8a-5pm Sat/Sun

Job Responsibilities:

• Manage inbound calls assisting with copy’s of results, appointment scheduling, general info on what to expect and how to prepare for their visit to labs
• Provide quality customer service during every interaction with customers
• Work in a production environment and meet daily, weekly, monthly metrics
• Able to empathize, de-escalate, and deliver difficult news to irate customers

RemX Staffing is currently assisting a client in Orlando, FL with hiring Client Service Professionals.

Training will start onsite then will become fully remote.

$13/hour

Hours- Monday- Friday 8am-6pm

Start date- 5/26 or 5/23

Essential Duties/Responsibilities

• Attend to client’s questions, complaints, and concerns and facilitate satisfactory resolution
• Conveys to the client a sense of expertise in our debt management product and services
• Provide additional educational and referral resources to the client as needed
• Follows established procedures; performs education and personal financial management counseling, specifically in credit card debt management
• Maintains customer records by updating account information and processing customer adjustments
• Ability to make decisions and resolve client issues
• Remain well informed on system and product changes by reviewing resources available
• Any other duties as assigned by management

Required Skills:

• Familiarity with operating systems, Internet browsers, MS Office Products,
• Excellent phone, verbal and written communication skills
• Flexibility with work schedule
• Have strong attention to detail and must be able to multi-task.
• Ability to utilize effective interpersonal skills
• Must be highly motivated with the ability to prioritize, plan, organize and follow through on work assignments
• Ability to handle sensitive client information

· Must be able to work from home in a quiet environment

· High Speed internet (DSL or cable) connection required.

Work Experience

Required:

• 3+ years of previous customer service experience, care center experience a plus

• Must have strong customer service and communication skills

Preferred:

• Experience in credit counseling, financial services, call center or customer service.

The Client Service Professional works with clients to address questions, concerns and complaints. In this role, the employee is expected to establish and maintain rapport with customers on behalf of the company by taking complete responsibility to ensure that customer’s needs are met. It will also provide clients with technical support sufficient to access online tools, resources, etc. This position will work effectively within the business functions listed below, achieving productive results, while maintaining quality standards.

Position Highlights

• Title: Client Service Professional (Remote)
• Employment Type: Temp to Full-Time position
• Location: Orlando, FL 32819
• Schedule: Monday - Friday (8am - 6pm)
• Pay: $13/hr
• Start Date: May 16th or 23rd
• 1^st week of training onsite, then remote afterwards

Essential Duties/Responsibilities

• Attend to client’s questions, complaints, and concerns and facilitate satisfactory resolution
• Conveys to the client a sense of expertise in our debt management product and services 
• Provide additional educational and referral resources to the client as needed  
• Follows established procedures; performs education and personal financial management counseling, specifically in credit card debt management
• Maintains customer records by updating account information and processing customer adjustments
• Ability to make decisions and resolve client issues
• Remain well informed on system and product changes by reviewing resources available
• Any other duties as assigned by management

Required Skills:

• Familiarity with operating systems, Internet browsers, MS Office Products,
• Excellent phone, verbal and written communication skills
• Flexibility with work schedule
• Have strong attention to detail and must be able to multi-task.
• Ability to utilize effective interpersonal skills  
• Must be highly motivated with the ability to prioritize, plan, organize and follow through on work assignments
• Ability to handle sensitive client information