Orlando, FL - Contact Center Support

RemX is hiring a Client Relations Representative in Ridgefield Park, NJ.

Direct Hire

Salary: $40,000-50,000

Schedule: Monday-Friday 9 am to 6 pm

Responsibilities:

• Provide best-in-class service to current clients
• Addressing any client’s questions, requests, and obtaining relevant information
• Utilizing phone, e-mail, text, and webchat to assist current clients
• Approach each client interaction with a high degree of attention and sense of urgency to ensure a resolution

RemX is hiring for a Customer Service Representative to sit onsite with our client in Knoxville, TN area! 

This position is ONISITE in Knoxville- 

The pay will range from $16-$22/hr based on experience 

Schedule will be between the hours of 8am-8pm Monday- Sunday 

We are looking for someone whos comfortable doing Data entry, has previous call center experience, is open to discussing payment information, insurance information, and vendor information. 

Must have a HS diploma 

RemX is currently seeking a Jr. Customer Service Representative for an insurance company in Knoxville, TN.  This is an on-site position.

• Title: JR Rep – Property Pay Escrow Agent
• Employment Type: TTH (30 days)
• Salary: $16
• Schedule: 11 am - 8 pm M-F
• Responsibilities: Data Entry, Dialing an IVR -touch tone entry, calling a call center and providing data for the call center to enter. This is a stepping stone role, the next step up is the CSR role based on performance.

Resume needed

Strong computer skills

Call center experience

Insurance background helpful 

RemX is now Hiring!!!

• Title: JR Rep – Property Pay Escrow Agent
• Location: On site
• Salary: $16
• Schedule: 8a-5p M-F
• Must be able to: Data Entry, Dialing an IVR -touch tone entry, calling a call center and providing data for the call center to enter. This is a stepping stone role, the next step up is the CSR role based on performance.
• Testing: Basic PC skills and typing

RemX is currently urgently hiring for our client in the Alpharetta, GA area! 

This is an ONSITE role- must live within 20 miles of Alpharetta, GA 

Hours will vary from Monday - Saturday 8am-5pm 

Overview:

- Customer account/ customer service handling all inbound and outbound calls in regards to account information, past due balances, and any other inquiries in regards to their account 

Requirements: 

- Must have High school diploma 

- Must have previous Call Center experience OR  a college degree 

RemX is currently hiring for a customer service representative position in the Plantation, FL area! 

This is onsite- NOT remote 

Pay: $16.00-$17.00 based on experience ($.50 differential for Spanish bilingual)

Schedule: 8 hour shift between 7:00am-11:00pm. You must be open to any shift in those hours, weekend availability is required!

This role is temp to perm!

In this role you will:

• Provide concierge and white-glove level service, removing burdens and providing end to end resolution for customers
• Respond to and own consumer inquiries and issues
• Conduct proactive research on assigned member accounts to identify service issues
• Identify gaps in processes and work closely with other departments for process improvement
• Meet performance goals of a high volume customer service environment, including efficiency, call quality, customer satisfaction, first call resolution, and attendance

Requirements:

• Reliable high speed internet
• 1 year of recent call center experience(in the last 5 years)

• Answer, resolve, track and document inbound/outbound calls from members and providers by engaging in active listening confirming or clarifying information and deescalating situations as necessary.
• Ensure that the callers' needs are efficiently and accurately addressed in a timely and professional manner leaving them feeling supported and valued after each interaction.
• Interpret member eligibility and coverage through thorough knowledge of the client products, policies, and procedures.
• Research and resolve inquiries from internal /external customers including Enrollment, eligibility, ID cards, clinic changes, demographic changes, benefit coverage, claims, payments, member reimbursement, and demonstrated knowledge of CAG policies, procedures, and regulations.
• Utilize software, databases, scripts, and tools to exceed call center metrics while providing excellent consistent customer service.
• Performs additional duties as assigned by Management based on business demands.

• High school diploma or equivalent. College degree (is a plus but not required).
• Must Have 1 to 2 years of customer service experience within a call center environment.
• Must have the ability to ask probing questions to understand the root cause of the members call.
• Must use great active listening, and effective verbal and written communication skills to provide first call resolution.
• Strong typing skills and proficiency with basic computer programs, including Microsoft Office products and CRM software.
• Strong time management and decision-making skills.
• Adaptability and accountability.
• Must have open availability to work within the hours of 8:00AM – 8:00PM.
• Preferably Bilingual English and Spanish.

• Competitive base pay.
• A comprehensive benefits package including medical, dental, vision, life, accident, disability insurance, and paid holidays/time off.
• We invest in the employee experience through training and development opportunities.

Remx is now hiring!!!

• Title: Customer Service Rep
• Employment Type: Temp/Direct Hire Positions
• Contract Only Classes will be marked and specifically announced.

• *Onsite Location: is in Alpharetta, GA 30005 must be within limits
  • Currently working remotely, they WILL be returning onsite towards end of October.
  • Equipment will be provided.
  • MUST HAVE high speed internet, ethernet cord, a distraction free AND QUIET area.

• Salary: English $17.50 an hour | Bilingual Spanish/English $18.50 an hour
• Training: 6 Weeks | M – F | Typically between 9:00 AM – 7:00 PM
• Equipment Pickup: Typically, Thursday or Friday before class starts.

Travel CSR Overview:

Bakkt’s Travel CSR will handle inbound phone calls for cardholders with Bank of America (BOA) or Wells Fargo (WF) that have questions regarding their Travel Rewards program. General account questions as well as helping the to book travel such as airfare, hotel stays, or car rentals.

The Travel CSR handles approximately 80 – 120 calls a day and must be comfortable, polite, and professional in a high-volume environment.

General Service CSR Overview:

Bakkt’s General Service CSR will handle inbound phone calls relating to cardholders (BOA, WF, Chase) non-travel rewards programs. Accruing points to purchase product(s). The calls are mainly about tracking the shipment, cancelling shipment, refunding points, shipments arriving damaged, help purchasing product from site. A very YES environment. YES we can cancel, YES we can refund your reward points.

Candidate Requirements:

• High School Diploma or GED
• 1+ year of customer service experience
  • Call Center experience highly preferred

Candidate should speak in a clear and friendly manner avoiding slang.

Drug screens MUST be completed through Sterling. We may do oral mouth swabs only when approved due to extension granted from Bakkt to candidate that causes them to not have it completed at time of equipment pickup.

RemX is hiring an Onsite Call Center Representative in Exton, Pennsylvania.

Pay rate: $16 per hour

Schedule: Monday – Friday 9 am to 6 pm

Responsibilities: 

• Inbound calls
• Answering questions regarding orders, products, and light tech support

We are currently looking to hire Customer Service Representatives in Exton, PA. This position is onsite in Exton, PA.

Pay Rate: $16/hr

Hours: 9am-6pm M-F

Temp to Hire Opportunity

Supporting phone channel; taking inbound calls
Providing order updates
Place orders
Assist with website technical support
Answer general questions on products

RemX in seeking call center/customer service reps to work for a sheet music retailer based in Exton, Pennsylvania.

$16/hour

Hours - Monday - Friday 9am - 6pm

Job responsibilities include:

• Order questions
• Tech support
• Answering questions on the product

Previous call center experience preferred

Musical background helpful as well

Basic computer skills

RemX is seeking Call Center/Medical Records reviewers for a fully Remote position.  Will need to have worked remotely and have 1 year call center experience within the last 3 years.

Company:  Change Healthcare
Position Title:  P21 Specialist
Pay Rate:  $15/hr
Training:  9am-5:30pm EST M-F for 2 weeks
Hours After Training:  

Shift 1

Workdays:  Monday, Tuesday, Wednesday, Thursday, Friday

Off:  Saturday & Sunday

8:00am to 4:30pm EST

Shift Pay:  $15

-----------------

Shift 2

Workdays:  Monday, Tuesday, Friday, Saturday Sunday

Off:  Wednesday & Thursday

8:00am to 4:30pm EST

Shift Pay:  $15 first 90 days

Shift Pay Increase:  If reaching production after 90 days move to $16

-----------------

Shift 3

Workdays:  Monday, Tuesday, Wednesday, Thursday, Sunday

Off Days:  Friday & Saturday

3:00pm to 11:30pm EST

Shift Pay:  $15 first 90 days

Shift Pay Increase:  If reaching production after 90 days move to $17

-----------------

Shift 4

Workdays:  Monday, Tuesday, Friday, Saturday, Sunday

Off Days:  Wednesday & Thursday

3:00pm to 11:30pm EST

Shift Pay:  $15 first 90 days

Shift Pay Increase:  If reaching production after 90 days move to $17

Lunch Break:  1:00pm-1:30pm EST (this is not flexible; break MUST be taken at this time)

Employment Type:  Long Term Contract

 Job Responsibilities:

• Perform quality review over documents
• Ensure applications are within compliance of Change Healthcare policies as well as State and Federal regulations
• Review applications for accuracy and missing information
• Experience in Microsoft Excel is required

• Answer, resolve, track and document inbound/outbound calls from members and providers by engaging in active listening confirming or clarifying information and deescalating situations as necessary.
• Ensure that the callers' needs are efficiently and accurately addressed in a timely and professional manner leaving them feeling supported and valued after each interaction.
• Interpret member eligibility and coverage through thorough knowledge of the client products, policies, and procedures.
• Research and resolve inquiries from internal /external customers including Enrollment, eligibility, ID cards, clinic changes, demographic changes, benefit coverage, claims, payments, member reimbursement, and demonstrated knowledge of CAG policies, procedures, and regulations.
• Utilize software, databases, scripts, and tools to exceed call center metrics while providing excellent consistent customer service.
• Performs additional duties as assigned by Management based on business demands.

• High school diploma or equivalent. College degree (is a plus but not required).
• Must Have 1 to 2 years of customer service experience within a call center environment.
• Must have the ability to ask probing questions to understand the root cause of the members call.
• Must use great active listening, and effective verbal and written communication skills to provide first call resolution.
• Strong typing skills and proficiency with basic computer programs, including Microsoft Office products and CRM software.
• Strong time management and decision-making skills.
• Adaptability and accountability.
• Must have open availability to work within the hours of 8:00AM – 8:00PM.
• Preferably Bilingual English and Spanish.

• Competitive base pay.
• A comprehensive benefits package including medical, dental, vision, life, accident, disability insurance, and paid holidays/time off.
• We invest in the employee experience through training and development opportunities.

RemX staffing is currently looking to fill a call center role for our client in Plantation. FL 

This is an On-Site position.  

Inbound call center role where you will be responsible for providing compassionate customer service and issue resolution to all members calling

Full Time - Must have open availability 7 days a week 

$16-$17/hr- weekly pay 

Requirements:

-Must have 1 year call center experience

-Basic computer skills

-Must have High school diploma 

RemX is hiring a Call Center Representative in Miramar, FL. 

Pay rate: $16-17 per hour

Spanish Bilingual: $17.50

Must be available Monday-Sunday

Schedules available are 7am-3pm. 9am-5pm, and 2:30pm-11pm.  40 hour work week

Job Responsibilities:

• Provide white glove level service to customers
• Serve as a single point of contact for the customer and form a strong relationship
• Research complex issues across multiple databases
• Respond to and own customer inquiries and issues

Remote Call Center Representative

Pay Rate:  $17/hr

Must be able to pick up equipment in Miramar, FL. 

Must be available 7 days week

• Schedules available are 7am-3pm. 9am-5pm, and 2:30pm-11pm.  40 hour work week

Temp to Hire Opportunity

Job Description

• Provide white glove level service to customers
• Serve as a single point of contact for the customer and form a strong relationship
• Research complex issues across multiple databases
• Respond to and own customer inquiries and issues

Remote Call Center Representative

Pay Rate:  $17/hr

Must be able to pick up equipment in Miramar, FL. 

Must be available 7 days week

• Schedules available are 7am-3pm. 9am-5pm, and 2:30pm-11pm.  40 hour work week

Temp to Hire Opportunity

Job Description

• Provide white glove level service to customers
• Serve as a single point of contact for the customer and form a strong relationship
• Research complex issues across multiple databases
• Respond to and own customer inquiries and issues

RemX is hiring a Remote Outbound Call Center Representative

Employment Type: Long Term Contract

100% Remote

Pay rate: $14.00

Schedule: Monday-Friday 8:00 AM - 6:00 PM EST ; FULL-TIME

Industry: Healthcare

Responsibilities:

• Contact by phone, email, and fax medical offices requesting specific medical records in specified time frames.
• Escalate and follow up with internal and external partners to facilitate the retrieval of medical records
• Maintain thorough documentation.

RemX is hiring a Remote Outbound Call Center Representative

Employment Type: Long Term Contract

100% Remote

Pay rate: $14.00

Schedule: Monday-Friday 8:00 AM - 6:00 PM EST ; FULL-TIME

Industry: Healthcare

Responsibilities:

• Contact by phone, email, and fax medical offices requesting specific medical records in specified time frames.
• Escalate and follow up with internal and external partners to facilitate the retrieval of medical records
• Maintain thorough documentation.

RemX is hiring a Call Center Representative in Alpharetta, GA. Seeking passionate individuals wanting to assist customers and provide quality customer service. 

Onsite: Alpharetta

Training: Monday-Friday 10 am - 7 pm

Schedule: 2nd & 3rd shifts

Pay rate: $17.50-18.50 per hour based on experience

Responsibilities:

• Assist customers with booking travel thru their rewards or purchasing travel using their payment card
• Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings
• Service existing travel bookings e,g. requests to cancel or change bookings
• Assist customers with order placement for Gift Cards, Merchandise, and Apple products
• Provide site navigation assistance to customers who are new to self-booking/ordering online
• Provide assistance to customers for general banking and rewards inquiries
• Potential opportunities for growth within the company

RemX is hiring a Customer Service Representative/Travel Specialist in Alpharetta, GA. Seeking passionate individuals wanting to assist customers and provide quality customer service. 

Onsite: Alpharetta

Training: Monday-Friday 9 am - 7 pm

Schedule: 2nd & 3rd shifts

Pay rate: $17.50-18.50 per hour based on experience

Responsibilities:

• Assist customers with booking travel thru their rewards or purchasing travel using their payment card
• Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings
• Service existing travel bookings e,g. requests to cancel or change bookings
• Assist customers with order placement for Gift Cards, Merchandise, and Apple products
• Provide site navigation assistance to customers who are new to self-booking/ordering online
• Provide assistance to customers for general banking and rewards inquiries
• Potential opportunities for growth within the company

Remx is now hiring!!!

• Title: Customer Service Rep
• Employment Type: Dire Hire – Complete Bakkt and RemX Onboarding
• Contract Only Classes will be marked and specifically announced.

• *Onsite Location: is in Alpharetta, GA 30005 must be within 30 mile limits
  • Currently working remotely, they WILL be returning onsite towards end of September or October.
  • Equipment will be provided.
  • MUST HAVE high speed internet, ethernet cord, a distraction free AND QUIET area.

• Salary: English $17.50 an hour | Bilingual Spanish/English $18.50 an hour
• Training: 6 Weeks | M – F | Typically between 9:00 AM – 7:00 PM
• Equipment Pickup: Typically, Thursday or Friday before class starts.

Travel CSR Overview:

Bakkt’s Travel CSR will handle inbound phone calls for cardholders with Bank of America (BOA) or Wells Fargo (WF) that have questions regarding their Travel Rewards program. General account questions as well as helping the to book travel such as airfare, hotel stays, or car rentals.

The Travel CSR handles approximately 80 – 120 calls a day and must be comfortable, polite, and professional in a high-volume environment.

General Service CSR Overview:

Bakkt’s General Service CSR will handle inbound phone calls relating to cardholders (BOA, WF, Chase) non-travel rewards programs. Accruing points to purchase product(s). The calls are mainly about tracking the shipment, cancelling shipment, refunding points, shipments arriving damaged, help purchasing product from site. A very YES environment. YES we can cancel, YES we can refund your reward points.

Candidate Requirements:

• High School Diploma or GED
• 1+ year of customer service experience
  • Call Center experience highly preferred

Candidate should speak in a clear and friendly manner avoiding slang.

Drug screens MUST be completed through Sterling. We may do oral mouth swabs only when approved due to extension granted from Bakkt to candidate that causes them to not have it completed at time of equipment pickup.

Must be available for a 2nd Teams Interview!

Health Information Specialist/Medical Records Clerk

$18/hr.

Proof of Covid Vaccination Required

This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service

Associate will safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations

Preferred understanding of HIPAA requirements for releasing medical records and medical record requests

Handling inbound and outbound calls, email, fax and other administrative tasks

Assisting walk up patients and/or clients

Maintain confidentiality and security with all privileged information

Responsible for managing patient health records

Responsible for safeguarding patient records and ensuring compliance with HIPAA standards

Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record

Ensures medical records are assembled in standard order and are accurate and complete

May assist with administrative duties such as handling faxes, opening mail, and data entry

Qualifications

High School Diploma or GED

Must be 18 years of age or older

•Basic computer proficiency

•Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis

•Professional verbal and written communication skills in the English language

•Strong data entry skills

Medical Records Clerk/Health Information Specialist

$18/hr.

Proof of Covid Vaccination Required

This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service

Associate will safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations

Preferred understanding of HIPAA requirements for releasing medical records and medical record requests

Handling inbound and outbound calls, email, fax and other administrative tasks

Assisting walk up patients and/or clients

Maintain confidentiality and security with all privileged information

Responsible for managing patient health records

Responsible for safeguarding patient records and ensuring compliance with HIPAA standards

Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record

Ensures medical records are assembled in standard order and are accurate and complete

May assist with administrative duties such as handling faxes, opening mail, and data entry

Qualifications

High School Diploma or GED

Must be 18 years of age or older

•Basic computer proficiency

•Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis

•Professional verbal and written communication skills in the English language

•Strong data entry skills

RemX is currently hiring for our client in the Atlanta, GA area!! 

This position is going to be fully remote- but expected to go into Atlanta on day 1 for equipment pick up 

Temp- potential hire position - contract for about 2-3 months, longer based on performance 

Full time- Need to be able to cover a variety of shifts from 8AM-8PM EST

$18/hr- weekly pay $19/hr if bilingual spanish 

This is a benefit enrollment project- your main responsibility will be to schedule appointments for the benefit enrollment process. 

we are requiring at least 1 full year of call center experience 

Remx is currently hiring for our client in the Orlando, FL area!! 

• Title: CSR Credit Specialist
• Employment Type: Temp to Hire
• Salary: $15
• Schedule: Mon Fri | 8:00AM -6:00PM
• Start Date: October
• Location: Remote (Training will be onsite in Orlando, FL)

Essential Duties/Responsibilities

• Attend to client’s questions, complaints, and concerns and facilitate satisfactory resolution
• Conveys to the client a sense of expertise in our debt management product and services
• Provide additional educational and referral resources to the client as needed
• Follows established procedures; performs education and personal financial management counseling, specifically in credit card debt management
• Maintains customer records by updating account information and processing customer adjustments
• Ability to make decisions and resolve client issues
• Remain well informed on system and product changes by reviewing resources available
• Any other duties as assigned by management

Required Skills:

• Familiarity with operating systems, Internet browsers, MS Office Products,
• Excellent phone, verbal and written communication skills
• Flexibility with work schedule
• Have strong attention to detail and must be able to multi-task.
• Ability to utilize effective interpersonal skills
• Must be highly motivated with the ability to prioritize, plan, organize and follow through on work assignments
• Ability to handle sensitive client information

· Must be able to work from home in a quiet environment

· High Speed internet (DSL or cable) connection required.

Work Experience

Required:

• 3+ years of previous customer service experience, care center experience a plus

• Must have strong customer service and communication skills

Preferred:

• Experience in credit counseling, financial services, call center or customer service.

Remx Is currently hiring for a Customer Service Travel Advisor! 

We are interviewing soon and would love to speak with people who are passionate about providing quality customer service and assisting customers with booking travel reservations.

This is a Direct Hire Opportunity with a great company and benefits!

40 hours of work a week

$17.50 an hour

Multiple shifts available! 

Onsite in Alpharetta, GA

$2,000 Bonus after 1 Year! 

Inbound call center environment
Calls are from customers looking to book travel either using their rewards that have been accumulated, or purchasing travel using their payment card.
You will also provide assistance to customers who have booked, but need help with cancelling, or making changes.
Helping customers navigate what they can do and where they can go with their reward points
Assisting customers experiencing issues with points redemption, etc.
Our training will teach you about places in the world that you didn’t know existed!
Opportunities for growth within the organization

Who We Are Looking For:
High School Diploma or GED required
3 years of call center or customer service experience is required
An articulate demeanor and friendly personality are necessary
Interest in travel and/or world history are appreciated, but not required.
Candidates with travel experience are a plus!

RemX is hiring a Remote Outbound Call Center Representative

Employment Type: Long Term Contract

100% Remote

Pay rate: $14.00

Schedule: Monday-Friday 8:00 AM - 6:00 PM EST ; FULL-TIME

Industry: Healthcare

Responsibilities:

• Contact by phone, email, and fax medical offices requesting specific medical records in specified time frames.
• Escalate and follow up with internal and external partners to facilitate the retrieval of medical records
• Maintain thorough documentation.

Call Center Reps Needed in Knoxville, TN

Pay Rate:  $16-$18/hr

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels (i.e., phone, email, chat, etc.).
• Resolve customer complaints and de-escalate situations or escalate to team lead or Manager and/or other internal resources necessary
• Knowledgeable in our products and services
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional support.

RemX is looking for Customer service representatives!  These are FULLY REMOTE positions.

10/17 start date

Monday - Friday - May be overtime based on business needs on Saturdays

Availability hours will range from 10am-11pm

10/17 start date

Description

Interact with health plan members through outbound and inbound telephonic contact to review and assess health plan member’s eligibility for services.

Contribute to the department’s success by achieving OKR’s

Achieve daily, weekly, and monthly quality and production goals.

Adhere to call handling process. and call quality standards by ensuring proper phone etiquette and adherence to scripts

Make accurate and descriptive MMS documentation.

Follow-up with members as assigned. • Adhere to assigned schedule.

Completion of all Change Healthcare required courses on University (CHU).

Review all correspondence sent by Change Healthcare and management with current information of state and federal regulatory requirements, as well as updates on the organization.

Comply with all company and department operational guidelines and policies. • Participate in Change Healthcare staff and operational development programs as assigned.

RemX is now hiring!

Must be Bilingual (Spanish)

Call Center Experience Required

• Monday through Friday o Saturdays would be overtime based on business need • Hours: 3 shifts available

RESPONSIBILITIES: • Interact with health plan members through outbound and inbound telephonic contact to review and assess health plan member’s eligibility for services. • Contribute to the department’s success by achieving OKR’s . o Achieve daily, weekly, and monthly quality and production goals. o Adhere to call handling process. o Adhere to call quality standards by ensuring proper phone etiquette and adherence to scripts, make accurate and descriptive MMS documentation. • Follow-up with members as assigned. • Adhere to assigned schedule. • Completion of all Change Healthcare required courses on University (CHU). • Review all correspondence sent by Change Healthcare and management with current information of state and federal regulatory requirements. • Review all correspondence sent by Change Healthcare and management with updates on the organization. • Comply with all company and department operational guidelines and policies. • Participate in Change Healthcare staff and operational development programs as assigned. • Performs other duties as assigned.

RemX is now hiring!

Must be Bilingual (Spanish)

Call Center Experience Required

• Monday through Friday o Saturdays would be overtime based on business need • Hours: 3 shifts available

RESPONSIBILITIES: • Interact with health plan members through outbound and inbound telephonic contact to review and assess health plan member’s eligibility for services. • Contribute to the department’s success by achieving OKR’s . o Achieve daily, weekly, and monthly quality and production goals. o Adhere to call handling process. o Adhere to call quality standards by ensuring proper phone etiquette and adherence to scripts, make accurate and descriptive MMS documentation. • Follow-up with members as assigned. • Adhere to assigned schedule. • Completion of all Change Healthcare required courses on University (CHU). • Review all correspondence sent by Change Healthcare and management with current information of state and federal regulatory requirements. • Review all correspondence sent by Change Healthcare and management with updates on the organization. • Comply with all company and department operational guidelines and policies. • Participate in Change Healthcare staff and operational development programs as assigned. • Performs other duties as assigned.

RemX is now hiring!

Must be Bilingual (Spanish)

Call Center Experience Required

• Monday through Friday o Saturdays would be overtime based on business need • Hours: 3 shifts available

RESPONSIBILITIES: • Interact with health plan members through outbound and inbound telephonic contact to review and assess health plan member’s eligibility for services. • Contribute to the department’s success by achieving OKR’s . o Achieve daily, weekly, and monthly quality and production goals. o Adhere to call handling process. o Adhere to call quality standards by ensuring proper phone etiquette and adherence to scripts, make accurate and descriptive MMS documentation. • Follow-up with members as assigned. • Adhere to assigned schedule. • Completion of all Change Healthcare required courses on University (CHU). • Review all correspondence sent by Change Healthcare and management with current information of state and federal regulatory requirements. • Review all correspondence sent by Change Healthcare and management with updates on the organization. • Comply with all company and department operational guidelines and policies. • Participate in Change Healthcare staff and operational development programs as assigned. • Performs other duties as assigned.

RemX is hiring a Bilingual (spanish) Customer service representative! 

10/17 start date 

Monday - Friday - saturday overtime based on business needs 

hours will range from 10am-11pm

FULLY REMOTE- all equipment is provided 

Here is the information for this requisition

• Interact with health plan members through outbound and inbound telephonic contact to review and assess health plan member’s eligibility for services. • Contribute to the department’s success by achieving OKR’s . o Achieve daily, weekly, and monthly quality and production goals. o Adhere to call handling process. o Adhere to call quality standards by ensuring proper phone etiquette and adherence to scripts, make accurate and descriptive MMS documentation. • Follow-up with members as assigned. • Adhere to assigned schedule. • Completion of all Change Healthcare required courses on University (CHU). • Review all correspondence sent by Change Healthcare and management with current information of state and federal regulatory requirements. • Review all correspondence sent by Change Healthcare and management with updates on the organization. • Comply with all company and department operational guidelines and policies. • Participate in Change Healthcare staff and operational development programs as assigned. • Performs other duties as assigned

Direct Hire Opportunity in Cleveland, OH.

RemX is seeking Customer Service Associates for a large retail home improvement/home delivery center near Pittsburgh, PA.  This is a call center environment where you will be dealing with scheduling deliveries and resolving delivery issues.   Retail selling skills or front desk skills extremely helpful.

• Title: Customer Service Associate
• Employment Type: Direct Hire
• Salary: $15.85 an hour
• Hours: Availability between 5am - 9 pm
  • Shift #1  works   Sunday, Monday, Wednesday, Thursday  10:30am to 9pm
  • Shift #2  works   Saturday, Monday, Tuesday, Wednesday  10:30am to 9pm
  • Shift #3  works   Saturday 10:30a – 9pm, Sunday 5am – 3:30pm, Wednesday 7am – 5:30pm, Thursday 5am – 3:30pm 
  • Shift #4  works   Sunday 9:30am – 8pm, Monday 10:30am – 9pm, Thursday 7am – 5:50pm, Friday 10:30am – 9pm 
  • Schedule: 2 consecutive days off and 1 additional day off in the week (Desired shifts not guaranteed)
• Location: Onsite (Twinsburg, OH  USA)

Responsibilities

Responsible for answering inbound internal and external calls, utilizing our Home Delivery processes 

Process orders and fulfills customer needs to ensure customer satisfaction

Processing Customer Adjustments/Orders

Communication with customers to obtain feedback for improving customer in home delivery experiences

Problem solving/conflict resolution

Processes vendor credit for returned items

Multi task in a past paced environment

Requirements

1 year customer service/call center

Good oral and written skills in communication

Computer skills

Multi task in a past paced environment

RemX is now hiring!!!

CRS

RemX is now hiring!!!

CRS

Direct Hire Opportunity in Pittsburgh, PA.

RemX is seeking Customer Service Associates for a large retail home improvement/home delivery center near Pittsburgh, PA.  This is a call center environment where you will be dealing with scheduling deliveries and resolving delivery issues.   Retail selling skills or front desk skills extremely helpful.

• Title: Customer Service Associate
• Employment Type: Direct Hire
• Salary: $15.85 an hour
• Hours: Availability between 6am - 9 pm
• • Monday – Saturday: 6:00 am to 9:00 pm
  • Sunday: 6:00 am to 8:00 pm
  • Weekend availability ( 1 or both days)
  • Schedule: 2 consecutive days off and 1 additional day off in the week - AM Shift;  6 AM - 5 PM or PM Shift; 10 AM – 9 PM, (Desired shifts not guaranteed)
• Location: Onsite (Oakdale, PA USA)

Responsibilities

Responsible for answering inbound internal and external calls, utilizing our Home Delivery processes 

Process orders and fulfills customer needs to ensure customer satisfaction

Processing Customer Adjustments/Orders

Communication with customers to obtain feedback for improving customer in home delivery experiences

Problem solving/conflict resolution

Processes vendor credit for returned items

Multi task in a past paced environment

Requirements

1 year customer service/call center

Good oral and written skills in communication

Computer skills

Multi task in a past paced environment

RemX is currently hiring for a Customer service/ call center representative for our client in Marietta, GA! 

This position is ONSITE 

$17.50/hr- weekly pay 

Full time 

Monday - Friday 11am-8:15 pm 

In this role you will be dealing with any Temporary pay cards that have been assigned to a candidate- 

follow up questions, pin reset, reimbursements, ETC 

RemX is currently hiring for a Data Entry Specialist for our client in the Tempe, AZ area! 

Full time 

8am-4:00pm PST Monday - Friday 

Onsite at 1849 W Drake Dr. Tempe AZ 852283

$14/hr- weekly pay 

Overview:

The main function of a data entry specialist is to operate entry devices, such as a keyboard or computer, to verify and input data. A typical data entry specialist is responsible for accurate information documentation and personal project management. Technical skills include documentation skills and time management. Job Responsibilities: Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.

Required Skills: Basic computer skills, Able to lift up to 50 lbs, sit in front of a computer for long periods at times