Phoenix, AZ - Contact Center Support

The company has been recognized as the fourth best place to work globally in 2019!

You will be responsible to assist inbound callers with tracking their packages; can include delivery times, waivers, issues with customs, etc.

Wonderful bright and warm environment with room for growth. 

Covered parking, cafeteria, casual dress code.

The schedule is 10am-6:30pm, Monday through Friday.

Key Responsibilities:

Provide on-site and on-demand education for the office staff in regard to Reimbursement challenges and support services that are available. Office interaction will include:

Educate:

• Benefit Investigation / Prior Authorization Process
• Support Center Services
• Medicare and Commercial coverage
• Educate on the patient communication streams

Reimbursement Support:

• Case management
• Billing and coding updates
• Appropriate claims submission
• Specialty Pharmacy
• Medical Benefit Interpretation
• Understanding medical necessity
• Claims / Appeal assistance
• Information related to co-pay assistance programs
• Information related to patient assistance programs

Responsible for setting up appointments and completing out bound calls to targeted offices. Assist in completing backlog casework. Additional day-to-day in-office work. Interface with physicians and manufacturer representatives to obtain and provide patient and provider specific information.

Monitor program performance for physicians and manufacturer representatives in accordance with expectations.

Research and compile provider / manufacturer representative specific information for reimbursement database.

Utilize internal resources to proactively address areas of opportunity related to the overall customer experience.

Utilize performance tracking tools & survey

Key Responsibilities:

Provide on-site and on-demand education for the office staff in regard to Reimbursement challenges and support services that are available. Office interaction will include:

Educate:

• Benefit Investigation / Prior Authorization Process
• Support Center Services
• Medicare and Commercial coverage
• Educate on the patient communication streams

Reimbursement Support:

• Case management
• Billing and coding updates
• Appropriate claims submission
• Specialty Pharmacy
• Medical Benefit Interpretation
• Understanding medical necessity
• Claims / Appeal assistance
• Information related to co-pay assistance programs
• Information related to patient assistance programs

Responsible for setting up appointments and completing out bound calls to targeted offices. Assist in completing backlog casework. Additional day-to-day in-office work. Interface with physicians and manufacturer representatives to obtain and provide patient and provider specific information.

Monitor program performance for physicians and manufacturer representatives in accordance with expectations.

Research and compile provider / manufacturer representative specific information for reimbursement database.

Utilize internal resources to proactively address areas of opportunity related to the overall customer experience.

Utilize performance tracking tools & survey

Great opportunity located in Tempe.  The pay rate is $12/Hour.  The schedule is 7am-4pm, Monday through Friday.  

Responsible to receive inbound mail, open and sort accordingly.  Documents are boxed so must be comfortable lifting boxes (25 lbs). All medical documents, sorting by Claim, EOB, etc.

Scan documents into a PDF then email to provider for action

Job Responsibilities:

• Receive, process, conduct data entry, data analysis, data quality assurance, data quality control and data integration
• Prepare and Scan
• Read, examine, identify, and scan treatment records, progress notes, and other documentation relative to specific medical conditions
• Enters information from electronic and paper documents
• Reviews and verifies data to ensure accuracy
• Follows work processes to ensure optimal output, quality, and downstream process integrity
• Responsible for meeting output requirements as defined by lead/supervisor
• Utilizes Adobe Acrobat software for the purpose of splitting medical charts
• Performs other duties as assigned

Are you trying to get your foot in the door of the pharmaceutical industry?

Do you have recent call center experience?

We have an amazing customer service opportunity for you!

Our fortune five healthcare company in Scottsdale is currently hiring at their brand new state of the art facility which features a fitness center, cafeteria, and more.

Responsibilities:

• Answer inbound calls from healthcare professionals including doctors, pharmacies and patients.
• Exhibit excellent customer service
• Discuss patient information while following HIPAA guidelines
• Manage account with great attention to detail
• Pay rate $15-$16/hr DOE

Entry level Customer Service for a Medical Call Center. Taking inbound calls.

**Get started right away! Bilingual Customer Service Representatives **

Take advantage of the opportunity become part of a growing team responsible for providing a high level of Customer Service.

Must be Bilingual (Spanish/English), possess compassion, active listening and strong customer service skills.

Answer inbound calls and emails, providing swift resolution when possible

• Accurately document company database with all pertinent information
• Provide support for business clientele and claimants seeking information or assistance with initiation of claims, or updated status of claims filed

$13-$16/HR Amazing Customer Service Representative!!

We are looking for people who are highly motivated, ambitious, results-oriented and possess a strong desire to work in a fast-paced environment to join our customer service teams in North Phoenix, Tempe and Scottsdale! The perfect candidate will be "a people person" who truly enjoys serving others. 

Responsibilities:

• Educate customers on policies and services
• Communicate with customers via telephone and email
• Provide a great first impression on behalf of our clients
• Manage accounts with great attention to detail

Will provide paid training!