Phoenix, AZ - Contact Center Support

Duties include:

• Answering inbound calls from patients, doctor’s offices, and health insurance companies.
• Providing exceptional customer service
• Researching and resolving issues
• Reviewing account details to make sure requirements are met
• Updating accounts

Interviews patients/members via phone to gather personal/sensitive information in order to determine eligibility for various programs

Clarifies eligibility data with patient or member

Compiles, records, and evaluates personal and financial data in order to verify completeness and accuracy

Utilizes the computer system to accurately complete the screening for eligibility and disposition the account as required

Initiates procedures to refer patient/member to other agencies for assistance as appropriate

RN Case Management and Health Promotion  

Immediate Opportunity in Scottsdale 

Communicate with your members via phone or secure messaging using your clinical expertise in an unscripted way to provide education on health conditions, new medications, and procedures

Assist with appropriate level of care, type of service, type of provider; assist with appointments or facilitating of service

Coordinates community resources with emphasis on medical, behavioral and social services.

Maintain communication with members via phone, message or email

Actively reach out to members undergoing difficult health challenges, develop care plans with them, and help guide them through the healthcare system to improve the overall experience

Demonstrates excellent observation, problem-solving, critical thinking, and verbal and written communication skills;

Self-directed and able to work with minimal supervision

Shows the ability to organize and prioritize workload independently

Work with non-clinical teammates in assisting with health concerns/conditions

Pharmacy Tech Trainee Opportunity!! 

Come be a part of an organization known as a leader in the health care industry!!

Major Fortune Five Pharmaceutical company is hiring for Pharmacy Tech Trainee's at their two state of the art facilities in two convenient locations: Scottsdale and Tempe!!

These are full-time opportunities with a pay range of $16.50/hr.

Must be flexible to work between the hours of 5AM-6PM M-F. 

Duties Include:

• Gathering and reviewing patient billing and medical information to determine if patient's diagnosis qualifies and products required are covered
• Gaining authorizations for services
• Handling coordination of benefits to ensure claims are reimbursable
• Operating according to the guidelines of the Federal Health Care Program
• Working with carriers to ensure coverage of medication on behalf of the patient

Exciting Medical Insurance Opportunity!! 

Come be a part of an organization known as a leader in the health care industry!!

Major Fortune Five Pharmaceutical company is hiring for Medical Benefit Insurance Specialists at their two state of the art facilities in two convenient locations: Scottsdale and Tempe!!

These are full-time opportunities with a pay range of $17-$19/hr.

Must be flexible to work between the hours of 5AM-6PM M-F. 

Duties Include:

• Gathering and reviewing patient billing and medical information to determine if patient's diagnosis qualifies and products required are covered
• Gaining authorizations for services
• Handling coordination of benefits to ensure claims are reimbursable
• Operating according to the guidelines of the Federal Health Care Program
• Working with carriers to ensure coverage of medication on behalf of the patient

Mesa company in the micro-electronics industry.   A great place for a career.  Never a dull moment at this company as they are growing and work with clients internationally.  

True temp to hire role.  Pay is negotiable between $20- $22/hr  

Responsible for the entire process from billing to receipt of client payment.   This position is the key Accounting contact for clients for a specific country or Business Unit

The best candidate for this job will enjoy working with a team, and have experience with multi-million dollar accounts

• Processing and submitting invoices to clients
• Processes statements, enter invoices into the ERP
• Ensures that invoices comply with both internal and external audit requirements and the international legal rulings.
• Identifies problem areas and brings them to the attention of manager with proposed solutions.
• Handles reporting of AR activities to Management 
• Provides customer service to both clients and internal stakeholders.
• Become an expert in the ERP Accounts Receivable module.

Established company located in Scottsdale off the 101 and McDonald Rd. Start on July 1st !

The pay is $16.00 per hour, including paid training! 

Job Responsibilities

• Taking inbound calls from patients, providers, and insurance payers 
• Researching patient information 
• Confirming provider office referrals  
• Determine whether a prior authorization is needed or not
• Data entry - notating detailed information in the system 

Paid Weekly.   This is a temp position with definite opportunity for conversion to FTE depending on attendance and quality.  

Exciting Medical Insurance Opportunity!! 

Come be a part of an organization known as a leader in the health care industry!!

Major Fortune Five Pharmaceutical company is hiring for Medical Benefit Insurance Specialists at their two state of the art facilities in two convenient locations: Scottsdale and Tempe!!

These are full-time opportunities with a pay range of $17-$19/hr.

Must be flexible to work between the hours of 5AM-6PM M-F. 

Duties Include:

• Gathering and reviewing patient billing and medical information to determine if patient's diagnosis qualifies and products required are covered
• Gaining authorizations for services
• Handling coordination of benefits to ensure claims are reimbursable
• Operating according to the guidelines of the Federal Health Care Program
• Working with carriers to ensure coverage of medication on behalf of the patient

Are you interested in helping people and working in the healthcare field?

This insurance verification position provides you with an amazing opportunity in the healthcare field where you will improve lives and shape an industry that is vital to us all

A pharmacy benefit management company in South Scottsdale and Tempe is currently seeking enthusiastic professionals in their prior authorization department.

Duties include:

• obtaining prior authorization for services
• making outbound calls to obtain information from the payor
• verifying eligibility for medication based on the patient’s insurance plan
• generating benefit summaries

Are you driven to help people?

We are offering a DIRECT HIRE opportunity with a projected start date of July 15^th, 2019 in North Scottsdale and starting pay rate of $21.60. You will be working in a nice, friendly, warm and compassionate environment. They have an amazing culture with top notch benefits and much more! The operational hours are: 7am-7pm (half year) & 8am-8pm (half year).

Job Description:

• Engage with clients through telephone, email & text to assist with their company provided benefits that include but are not limited to health and wellness
• Calls can range from simple quick requests to complex issues that need creative resolutions
• Your role is to assist candidates with all aspects of their health benefits, ensuring that not only clinical, but on-line & app services, plus follow-up care is provided and optimized  
• Ability to actively listen and then work to resolve the issue through whatever means possible
• Maintain relationships with your clients through rapport and open communication

Calling all RN’s! Do you love your career, but want overnights, weekends and holidays off? Do you enjoy showing your compassion on the phone? STOP right here and look no further!

We are offering a DIRECT HIRE opportunity in North Scottsdale with a projected start date of July 15^th, 2019 and great pay. You will be working in a nice, friendly, warm and compassionate environment. They have an amazing culture with top notch benefits and much more!

Job Description:

• Engage with clients through telephone, email & text to assist with all related benefits that include but are not limited to health and wellness
• Go into depth about medical, prescriptions, conditions and afflictions they are having
• Understand and empathize with client by actively listening and communicating
• Ability to listen, talk, and type while navigating through multiple applications
• Build rapport while taking as much time as you need to create a personalized experience
• Utilize problem solving and critical thinking to better help each client

Are you compassionate and enjoy working in a team environment?

A health and benefits solution company in North Scottsdale is currently seeking empathetic professionals in their customer service department.

This direct hire customer service position gives you the opportunity to be an advocate for employees and help them live healthier, happier, and more productive lives.

Duties include:

• Answering inbound calls
• Assist employees inquiring about their benefits
• Issue new medical cards
• Help employees with claims
• Assist with finding a doctor

Our North Phoenix client is expanding its corporate Health Care Concierge Services.   While no health care experience is required, we are looking for bright candidates with a core personality that is outgoing, loyal, organized and tender-hearted, bringing a great sense of service to this position.  

Position Summary

• In a high-end call center setting, you take the role of Personal Health Care Advocate
• You will work a spectrum of issues from simple to complex:   answering routine health care benefits questions, support systems navigation, locate doctors, to unearthing and resolving vaguely described, yet complex, health care benefits problems.  
• Your role is to assist candidates with all aspects of their health and Rx benefits, ensuring that not only clinical, but on-line & app services, plus follow-up care is provided and optimized.   
• You will also ensure that billing is accurate and explained clearly.  
• Finally, you will provide patient personal concierge services ensuring that their health care needs are being met, and not being ignored or slipping-through-the cracks.  

This is a direct hire position, paying $20.50/hr.   Business hours are M-F 7am- 8pm.  

Patient Advocate Representative

Direct Hire!  $21.60/Per Hour

Scottsdale

Job Description

• Open M-F 7am – 8pm  (5 – 8-hour work days)
• Ability to listen, talk, and type all at once through email, chat, and phone correspondence
• Build patient relationships through listening, honesty and empathy
• Support customers by helping to understand their benefits package
• Deliver exceptional customer service
• Help customers navigate through the health care system
• Help customers with their healthcare needs
• 35% email/text
• Educating patients, provide healthcare options, and assist with questions about the healthcare system
• Understand patients’ needs by being an active listener and communicator
• Assist customers inquiring about their benefits, medical cards, and claims
• Help patients find a doctor
• Ability to go above and beyond to assist and help customers

Qualifications

• 2-3  years relevant experience in service-based environment
• Ability to thrive in an inbound high-touch service environment
• Excellent interpersonal, verbal, and written communication skills
• High level of curiosity and ability to problem solve
• Ability to acquire proficiency with necessary technology, including computers, software applications, phone systems, etc.
• Thrive in a team environment, with the ability to excel in a fast-paced atmosphere and successfully collaborate with diverse groups at all levels of the organization

Benefits

• Benefits effective 1^st day of following month
• Free gym membership – Gym in the building next door along with a café and covered parking
• Closed on holidays including the day after Thanksgiving
• Dual monitors and ergonomic workstations
• Game room and serenity room
• Casual dress code (shorts, jeans, etc.)
• Training is 6 1/2 weeks

Shifts:  11am-7pm or 12pm-8pm

Inbound calls

Brand new opportunity for an enthusiastic individual to join our Contact Center team! As we continue our Western Expansion initiative, we are looking for service-driven professionals who are focused on customer satisfaction, efficiency and communication. This role provides exceptional customer service to both internal and external customers for personal lines and commercial lines policies. Handles billing transactions, and time sensitive communications. All job duties and responsibilities must be carried out in compliance with company procedures and applicable legal and regulatory requirements.

Are you looking for growth opportunities and interested in working in the healthcare field?

A medical information management company in Phoenix is looking for Fax Processors.

Duties Include:

• Evaluate and process inbound faxes
• Identify the nature of each fax; medical chart vs. other fax types
• For medical charts, identify various parts; parse required pages until final version of medical chart remains
• Properly route all medical chart pages to proper queues

My client is looking for a couple of RockStars to join their team! 

If you are comfortable making outbound calls as well as taking inbound calls in a call center environment, then you are the RockStar we are looking for! 

Role Responsibilities:

• Manage a high volume of outbound/inbound phone calls
• Manage documentation requests and scheduling of document exchange
• Follow-up on outstanding document requests that are past due
• Document all communications 
• Work in a fast-paced environment
• Types and transmits correspondence as necessary
• Prepares for and participates in all appropriate meetings
• Performs miscellaneous administrative tasks as required

Outreach Specialists II handle high-volume telephonic traffic with Hospitals and Providers on behalf of healthcare clients. Outreach Specialists seek to schedule or otherwise secure delivery of medical records from across the country. Outreach Specialists II will coordinate the medical record collection process, update contact and demographic information, schedule an exchange of medical records and coordinate any necessary follow-up. Outreach Specialists II are passionate about delivering outstanding customer service, are capable of guiding calls with grace and perseverance and maintain a professional demeanor. Outreach Specialists II are cross-trained to perform effectively across multiple business lines and/or multiple roles.

Medical Record Scheduler

• Located in North Scottsdale - $14 - $15.50/hour  
• 6:30am - 2pm, M-F
• Warm, friendly environment with growth opportunities

Job Description:

• Handle high-volume telephonic traffic with Hospitals and Providers on behalf of healthcare clients
• Make outbound calls to schedule or otherwise secure delivery of medical records from across the country
• Coordinate the medical record collection process
• Update contact and demographic information
• Schedule an exchange of medical records and coordinate any necessary follow-up
• Deliver outstanding customer service, and maintain a professional demeanor
• Cross-trained to perform effectively across multiple business lines and/or multiple roles

Requirements:

• Strong interpersonal skills and ability to work in a team-oriented environment
• Ability to multi-task and juggle various time-sensitive matters with ease
• Excellent telephone, communication and interpersonal skills with an ability to clearly communicate
• Manage a high volume of outbound/inbound phone calls
• Manage documentation requests and scheduling of document exchange
• Follow-up on outstanding document requests that are past due
• Document all communication
• Work in a fast-paced environment
• Types and transmits correspondence as necessary
• Prepares for and participates in all appropriate meetings
• Performs miscellaneous administrative tasks as required
• Working on dual monitors, managing multiple applications
• Call center experience a plus

To perform Inbound calls in a call center setting

Provide awesome customer service

Heavy data entry/note taking

Are you interested in helping people and working in the healthcare field?

This pharmacy technician position provides you with an amazing opportunity in the healthcare field where you will improve lives and shape an industry that is vital to us all

A pharmacy benefit management company in South Scottsdale is currently seeking enthusiastic professionals in their pharmacy department.

Duties include:

• Taking inbound calls to assist patients
• Clarifying physicians’ orders
• Verifying eligibility for medication based on the patient’s insurance plan
• Data entry

• Conducts telephonic outreach activities for members who need to apply or recertify and are potentially eligible for various Medicaid programs including the Medicare Savings Programs.
• Collaborates with government offices to accurately complete the application and recertification process.
• Secures documentation for Medicaid/MSP renewal applications if needed for members.
• Attention to detail by adhering to state requirements and securing supporting documentation.
• Research changes with any state and federal regulatory requirements to adhere to strict compliance of all aspects of Medicare programs and Medicaid Outreach Operations.
• Performs other duties as assigned.

Are you interested in the healthcare field and have great customer service skills?

A pharmacy benefit management company in South Scottsdale and Tempe is currently seeking enthusiastic professionals in their customer service department.

This customer service position provides you with an amazing opportunity in the healthcare field where you will improve lives and shape an industry that is vital to us all.

Duties include:

• Answering inbound calls from patients, doctor’s offices, etc.
• Reviewing account details to make sure requirements are met
• Providing exceptional customer service
• Updating accounts
• Researching and resolving issues

The new Buyer will join the Purchasing Team of this successful, innovative and unique East Valley company .  Located near the Tempe/Mesa border. This full time position is a true temp to hire.  Pay is $45K - 50K and new college grads will be considered. 

This position differs from other Buyers because of the level of technical aptitude required for the job.   

There is a lot of analysis using Excel and other software in order to prepare quotes, negotiate pricing options, understanding the business needs, maintain the vendor database and vendor scorecard requirements.   

The team truly acts like a team, because they collaborate and support each other , and will mentor the newest member.  

Will also be responsible for regular communication between your team, the vendors and the business via reporting.

$12-$15/HR Call Center Customer Service Representative!!

We are looking for people who are highly motivated, ambitious, results-oriented and possess a strong desire to work in a fast-paced environment to join our customer service teams in North Phoenix, Tempe and Scottsdale! The perfect candidate will be "a people person" who truly enjoys serving others. 

Responsibilities:

• Educate customers on policies and services
• Communicate with customers via telephone and email
• Provide a great first impression on behalf of our clients
• Manage accounts with great attention to detail

Want to work for a Top Ten Fortune 500 Health care Leader? 

Growing, yet established, company in Scottsdale is hiring for Customer Service Reps! 

Primary Responsibilities:

• Responsible for taking inbound calls in a call center environment
• Both first and second shifts available
• Opportunity for growth and advancement 

Healthcare Customer Service Specialists needed.

Immediate Direct Hire!

• Located in North Scottsdale - $15/hour
  • Eligible for an increase after 1 year
• $16.24/hour for bilingual 

Job Description:

• Outbound calls to claimants that have completed an application to file for disability benefits (this process can take 3-6 months)
• The Disability Specialist owns the case file, relationship and communication with the claimant throughout the process.
• 70% Outbound
• 30% Inbound managing calls back in from claimants looking for an update or calling back in with more information, government agencies with questions about the application or approvals, providers with questions or they are assisting with completing the clinical notes section of the application
• Maintains regular communication with claimants, answers questions regarding the application, services, and benefits and clarifies eligibility data
• Assists in gathering eligibility data, verifications, completed forms and medical records
• Manages positive professional relationships with agencies and clients
• Secures and submits all necessary signed SSA forms and any missing verifications
• Contacts providers / secures medical records as needed 

Requirements:

• Works with government agencies/physician offices to obtain coverage for clients
• Maintains positive professional relationship with agencies and clients
• Monday through Friday (8am-5pm) – closed on weekends

• Casual dress code
• Call center experience a plus
• Strong interpersonal skills and ability to work in a team-oriented environment
• Ability to multi-task and juggle various time-sensitive matters with ease
• Strong computer skills, proficiency with Microsoft Word, Excel and Outlook, and ability to navigate multiple platforms smoothly
• Excellent telephone, communication and interpersonal skills with an ability to clearly communicate and influence
• Prior experience in processing disability/claims evaluation and/or adjudication and Medicaid/Medicare knowledge are strong plus

Benefits:

• Full benefit package after 60 days
• 401k, tuition Reimbursement, four (4) different health plans to choose from
• Warm, family-oriented environment, and laid back
• Community service is one of the company values
  • Eight (8) hours is required every year
• Encourage work-life balance, NO OT
• Room for growth

Medical Customer Service Representatives needed!

Established company located in Tempe.

The pay is $14.50 an hour.

Job Description:

• Customer service taking inbound calls from patients 
• Enroll patients into a medical discount card
• Must be comfortable taking inbound phone calls all day
• Healthcare experience is not required
• Data Entry
• Must be comfortable handling sensitive information
• Must be available to work anytime between 6am – 7:30 pm, Monday - Saturday

 Job Requirements:

• Customer service experience
• Call center experience is a plus, but not mandatory
• Computer skills are a MUST!
• Demonstrate proficiency of all data entry functions
• Utilize organizational skills
• Strong focus around accurate and timely customer support
• Ability to prioritize daily tasks
• Ability to work items in queue and manage turnaround times
• Must have HS diploma or GED
• Must have good attendance
• Basic skills in MS Excel, MS Word and Outlook
• Drug and background screen required

STOP right here if you love helping people and have a huge heart! This is a great opportunity to work in one of two brand new beautiful call center facilities.

Starting pay ranges from $14.50 - $16/hr and is full time temp to perm position. Hours of operation M-F 5a-10p & Sat 5a-6p (must have availability between those hours for select teams, but will have a set schedule), full benefits starting the first day of employment. Work location will be at Pima Rd & Chaparral Rd in Scottsdale or Southern Ave & Priest Rd in Tempe. Interview location will be at 28th St & Camelback Rd in Phoenix.

PRIMARY RESPONSIBILITIES:

• Answering a high level of inbound calls from health care providers, patients and/or insurance companies
• Focus on first call issue resolution
• Deliver information and answer questions in a positive, compassionate and conversational manner
• Meet performance goals in the areas of: efficiency, call quality, provider satisfaction, first call resolution and attendance

DIRECT HIRE POSITION

Are you outgoing, energetic, and love speaking with people? If so, we have a great opportunity for you!

Their are Full-Time (30+ hrs/wk) and Part-Time (29- hrs/wk) positions available. The base pay is negotiable based off experience + bonus & commission (average pay with bonus/commission ranges from $18-$25/hr). 30 days of training and ability to start earning commission/bonus IMMEDIATELY!!! Great advancement opportunities and full benefits!

A plumbing, electric and HVAC company based in Phoenix is currently seeking enthusiastic professionals to be appointment generators in various locations throughout the valley.

This appointment generator position provides you with an awesome opportunity to work for well-established company and the ability to earn a great salary.

Duties include:

• Approaching customers and conversing inside large retail stores
• Provide product information and answer questions
• Set appointments for HVAC Comfort System products

Customer Service Representatives! 

FULL TIME           

Established company located in Scottsdale

The pay is $15 an hour.

Job Description:

• Taking inbound calls from patients
• Obtaining benefits from health insurance carriers
• Resolve customer complaints
• Ability to apply contact center and customer service best practices
• Data entry
• Strong problem-solving skills with the ability to effectively handle multiple priorities in a changing environment
• Must be comfortable making outbound calls as necessary
• Must be comfortable handling sensitive medical information
• Must be available to work any shift between 5am – 10pm Monday – Saturday
• May work with pharmacies, physician offices, and patients to deliver better care to patients in every setting

Requirements:

• Excellent customer service
• Must have call center experience
• Medical front office experience preferred
• Computer skills are a MUST!
• Demonstrates proficiency of all data entry functions
• Utilize organizational skills
• Strong focus around accurate and timely customer support
• Good communication skills
• PC and word-processing skills
• Ability to prioritize daily tasks
• Ability to work items in queue and manage turnaround times
• Understanding of basic healthcare terminology and definitions, such as HIPAA and JACHO
• Basic to intermediate skills in MS Excel, MS Word and Outlook are a plus
• Drug and background screen required
• High School Diploma or equivalent

Role Overview:

Are you compassionate and like helping those with disabilities? Are you comfortable working in a call center environment? Are you the Disability Hero we are looking for? Disability Heroes work in a fast-paced, high-energy environment providing claimants with outstanding customer service support as they apply for government-funded assistance programs. The Disability Heroes communicates with claimants, coordinates appointments, provides resources and materials, and connects with federal agencies and private institutions to determine services. A successful Disability Hero is an empathetic communicator, likes to juggle multiple projects, is detail oriented and, above all, is compassionate.

Role Responsibilities:

• Maintains regular communication with claimants, answers questions regarding the application, services, and benefits and clarifies eligibility data
• Assists in gathering eligibility data, insurance verification, completed forms and medical records.
• Manages positive professional relationships with agencies and clients.
• Submits documents/applications to proper agencies; follows up appropriately with all entities to ensure processing and stays updated on status of claims.
• Manages all accounts and taking appropriate action to secure eligibility until all methods are exhausted.
• Secures and submits all necessary signed SSA forms and any missing verifications
• Contacts providers / secures medical records as needed
• Is thoughtful and proactive to anticipate and foresee key requirements for all accounts and takes appropriate action to secure eligibility until all methods are exhausted
• Works with government agencies/physician offices to obtain coverage for clients
• Maintains positive professional relationship with agencies and clients

• Pharmacy Techs and Pharmacy Tech Trainees get paid what you are worth and work in a professional  up-beat environment.   
• Enjoy all phone work , no in-person patient contact. 
• Customer service and problem solving to complete the prescription fill process. 
• In-bound calls and outbound follow up calls
• Patient Profile set-up, data entry 
• Insurance Verification, insurance prior -Authorization
• Adjudicate insurance 
• Gather co-pay
• This is a true temp-to-hire position, convenient mid-Scottsdale location (off the 101 just north or Camelback).  Convenient hours, 5am- 7pm M-F with rotating Saturdays, No Sundays