Wayne, PA – IT Staffing

Desktop Support Analyst

Position Purpose:

This position is for a Desktop / Helpdesk Support Analyst who will provide end user and server level support to our corporate office.  The position will also offer opportunity to participate in enterprise projects in a team setting.

Principal Accountabilities:

• Provide helpdesk support to executive user community.
• Participate in centralized helpdesk support for the enterprise.
• Deployment of desktops and laptops with Windows O/S.
• Troubleshoot and correct system malfunctions.
• Provide end user training as needed.
• Hardware support (Desktop, Laptop, Blackberry, and iPhone).
• Application support (MS Office Suites, Anti-Virus, etc.).
• LAN Administration.
• Email Administration (MS Outlook).
• Create documentation on processes and procedures.
• Other duties as assigned.
• Adhere to all IT policies and procedures.

Position Competencies:

• Problem analysis and resolution.
• Ability and willingness to continue to expand knowledge and experience base.
• Ability to prioritize and complete assigned tasks within required deadlines.
• Drive and resourcefulness in making contributions both inside and outside areas of specifically assigned responsibilities.
• General understanding of business processes.
• Customer Service orientation.
• Ability to communicate clearly both verbally and in writing.
• Ability to function as part of a team.
• Ability to apply appropriate tools and techniques.

Sr/Principal Software Engineer

My healthcare/life sciences technology client is looking for a Senior level Software Engineer to be based in either it’s Harrisburg, PA or Malvern, PA offices.

This new division produces data warehouse and analytical software geared towards the healthcare/pharmaceutical marketplace.  While the focus of the work is on the backend, front-end or Full stack experience would be a plus!

Responsibilities:

• Design and develop large-scale, service-oriented architectures
• Create RESTful APIs
• Work with BAs to develop requirements on behalf of internal and external customers
• Create technical design specs
• Design and execute unit test plans
• Produce efficient and fully documented code
• Documentation

SAS Developer

Job Description:

Leverage SAS skillset and expertise to support analytic operational efficiencies and results to drive current and future business needs and developments.

Duties/Responsibilities:

• Build SAS datasets from various administrative and healthcare databases.

• Develop SAS macros, templates and utilities for data cleaning, data quality control, and reporting for improved operational efficiency and accuracy.

• Write SAS programs to generate tables, listings, and figures and analysis datasets.

• Work in tandem with business units, IT and members on complete various projects and deliverables.

• Develop SAS coding and table templates for preparing, processing, validating and analyzing pertinent data deliverables.

• Identify opportunities to enhance reporting functionality across metrics and reporting (both standardized reports & online tool functionality) for future development. 

Senior Manager, Analytics and Optimization

My Lansdale, PA area client in the financial industry is looking for a hands on Senior Manager of Analytics and Optimization to lead a team focused on building and maintaining the data flow and infrastructure of their SaaS platform.

Responsibilities

• Reporting and Analysis
• Strategy, design and road-map development
• Stay up to date on Big Data tools
• Change Management
• Work with Senior Management to identify and set priorities for business and technical requirements
• Engineer innovative uses for data

Our client is seeking to add TWO (2) Mobile Developers to their team. This posting is for both positions, so you will see technologies for both iOS and Android.

 1 - iOS Developer

1 - Android Developer

Location: Dresher, PA

Full-time/Direct hire

Salary: Apply and call to discuss.  It is a competitive salary with great benefits.

Primary Responsibilities: 

• Design, develop and maintain applications using modern mobile and object-oriented programming techniques such as Swift, Objective C, Kotlin, Java, C#, TDD, enterprise patterns, REST, JSON.
• Contribute to the successful and on-time delivery of a consistent flow of new features, enhancements and improvements to the mobile app.
• Produce high quality designs and optimal solutions against requirements, architectural guidelines, and performance expectations.
• Establish code quality goals, define and perform unit and integration testing, and demonstrate through measurable results. Create training materials and facilitate knowledge transfer.
• Identify deficiencies in standard processes and suggest changes to improve the efficiency and quality of engineering.

Business Writer

Our client, a manufacturing company based in the Harrisburg, PA area has a 6 month contract opportunity for a Business Writer that has the possibility of converting to full time. They need a business writer that is well-versed in documenting metadata and terms in business language in consistent, professional language. 

Duties would be to support formalized data governance efforts, primarily to build a business glossary and data catalog.

User Experience Design Lead

Join our team as a User Experience Lead to drive an agile-friendly design process including discovery, user research, iterative design and testing that meets both customer needs and business goals. You will be responsible for planning new features or enhancing existing ones based on best practices, internal discussions, user and market research. 

Responsibilities 

? Analyze needs based on internal discussions, system assessments, contextual inquiries, user data and market research 

? Work independently and as part of a team to create UX deliverables such as personas and scenarios, sitemaps, user ?ow diagrams, wireframes, prototypes, and content strategy documents 

? Turn internal conversations into business requirements, speci?cations and, ultimately, user experiences 

? Facilitate design discussions with teams and stakeholders 

? Utilize market research to make recommendations relating to product strategy and business opportunities 

? Lead and conduct user research activities including user interviews, contextual inquiries, and usability testing 

Our growing client in Center City, Philadelphia is seeking to hire a Desktop & Applications Engineer for a 6 month contract position, based in the Philadelphia office. The Desktop & Applications Engineer is responsible for backfilling the day-to-day operational work of the Desktop Engineer and others so internal resources can focus on more strategic work, namely the highly visible Windows 10 / Office 365 / iManage 10 project. The Desktop & Applications Engineer may also be asked to complete select supporting tasks related to the Windows 10 and other projects. The Desktop & Applications Engineer will report to the Technical Support Services Manager and work very closely with the Desktop Engineer and Sr. Desktop Analyst / Team Lead to complete assigned work.

ESSENTIAL FUNCTIONS

Successful job applicants will be able to perform these essential functions:

• The Desktop and Applications Engineer’s time will be spent, primarily, on day-to-day desktop and applications support work including expert troubleshooting of escalated hardware and software issues, packaging and deployment of Innova 7.6, Change-Pro 10.2, Adobe DC, iManage 9.3.5 and other outdated software required prior to the deployment of Windows 10. This position is also responsible for executing the monthly OS and application patch management procedure requiring some flexibility to work evening hours.
• Troubleshoots and resolves escalated or overflow tickets that are time sensitive or beyond the Desktop Analysts’ knowledge level; update service tickets with details and current status.
• Package applications and install using SCCM.
• Excellent command of Group Policy management, the windows registry, and the installation, storage, and removal of applications/programs via MSI.
• Coordinate routine Firm-wide installation, update, repair, support and maintenance activities for desktop and laptop computers according to the standards of the Firm’s Information Technology Department.
• Create and update documentation on system designs, procedures, and processes.
• Must be able to perform the essential duties of the position with time constraints and interruptions, with minimal direction or supervision.
• Other duties as assigned.

Our client has an immediate need for an AIX support and system administrator to join their team. 

AIX Systems Administrator

• Provides AIX administration and support

• PowerVM virtualization - configuration and management

• Installation and patching of Operating System and other software

• Works on problem resolution for basic system issues such as backup failures, user management, error report resolution, full disk/filesystem issues, and system monitoring

• Provides hands-on support for servers and operating systems

• Provides recommendations and implementations of system tuning and configuration changes

• Supports system issues and assist with tasks such as:

• General troubleshooting

• Creating and disabling accounts

• Monitoring of systems and error logs

• Monitor backup jobs

• Ability to log, track, and follow-up on open problems with users and vendor support

• Assists with day-to-day management of general server issues

• Maintains technical documentation to reflect changes to the environment

• Creation and refinement of existing operational scripts

• Documentation and change management

• Other duties as assigned

SUMMARY OF POSITION: Working under minimal supervision, responsible for the analysis, design, coding and unit level testing of enhancements, maintenance changes, and new development for application software as well as ensuring that programming and design standards, timeframes and deliverables are met.

RESPONSIBILITIES:

• Design, code, test and implement changes to existing or new application software and associated components with minimal assistance or direction.

• Follow all Application Systems Design and Development Software Development Life Cycle (SDLC) processes and procedures.

• Ensure that proper unit level testing is performed with proper documentation created and maintained with the rest of the related artifacts.

• Participate in Inspections and reviews as assigned by ASD2 management.

• Work with team members, or independently to resolve production problems.

• Provide production support for batch and on-line environments.

• Assist in capturing business requirements for application development, enhancement or modification.

• Prepare programming time estimates.

• Achieve project goals and deliverables within prescribed timeframes.

• Maintain project scope on all assignments. 

• Inform management of any critical issues affecting project deliverables or scope in a timely manner

• Maintain current and correct documentation for all reports and software generated reporting supported by unit.

• Ensure all programming, design, production control, data validation and quality control standards are met.

• Perform peer reviews of co-workers program code and program/project outputs as assigned by Manager, Application Systems Design and Development.

• Prepare effective written and oral reports, and presentations as requested. 

Enterprise Account Manager

We are currently seeking an experienced Enterprise Account Manager who can troubleshoot client issues, multi-task, and thrive in a fast-paced dynamic environment. This is a full-time position. You will work with a team of world class technical and functional support and be involved in an exciting, fun and results oriented culture.

Main Job Responsibilities (including but not limited to)

• Assess/evaluate client needs through weekly calls and daily email correspondence

• Ensure client satisfaction through follow-up, responsiveness, and thorough communication

• Partner with the client to understand their business road map and strategy to best apply our solutions for their success

• Responsible for managing client expectations across all aspects of the relationship and overall client life cycle

• Ability to manage and distinguish between production support items and development/enhancement requests, and work with appropriate teams internally to address

• Ability to manage multiple clients and projects/tasks simultaneously

• Ability to command a group of individuals in a room quickly and be assertive in a public environment

• Strong internal communication skills including ability to work with all levels of the organization (Executive team, IT, Sales, Marketing, Operations and Finance)

• Ability to work in an entrepreneurial environment in a team and individually

• Responsible for maintaining product knowledge, implementing new client sites and understanding/explaining technical solutions

Secondary Job Responsibilities (including but not limited to)

• Maintain positive client relations

Our client has an immediate opening for Help Desk/Desktop Support Analyst.

This resource would provides local first/second-level technical assistance for the end-user community (75% Phone, 25% Deskside). This individual fields questions, from end-users that may also require local support.

Responsibilities:

• Work with various IT support team members; providing prompt problem resolution to end-user community.

• Perform workstation setup, moves, adds, changes.

• Maintain current and accurate PC inventory for all systems and peripherals located on-site.

• Facilitate the repair of systems under factory warranty or service agreement.

• Maintain local network/connection floor plans. Maintains a local library of support policies, procedures, and guidelines.