Questions? 1-888-481-3375

Branch No: 85814
565 E. Swedesford Road
Suite 320
Wayne, PA 19087
Phone: (610) 491-9335

Available Positions

Automation Engineer - Remote

Fort Mill SC

Base Pay: DOE

Our client has an immediate need for an Automation Engineer.  This is a 6 month contract to hire position and it is 100% remote.  The hou...

Our client has an immediate need for an Automation Engineer.  This is a 6 month contract to hire position and it is 100% remote.  The hours are Eastern Time Zone. 

 

PRIMARY DUTIES AND RESPONSIBILITIES:

 

  • Work collaboratively with the development/engineering teams to build/test/deploy pipelines and operate our infrastructure and platforms
  • Automate the deployment of day zero Infrastructure configurations such as Windows/Linux on virtual platforms.
  • Understand the differences and commonality in technical requirements, end-user needs, and security and compliance requirements of each environment
  • Evaluate and implement technologies that improve efficiency, performance and reliability
  • Develop and deliver creative solutions that enable engineering teams
  • Build common tools and procedures to streamline and standardize development and deployment
  • Design, write and document scripted functionality to increase availability, scalability, efficiency and repeatability

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Application Technical Support Specialist

Philadelphia PA

Base Pay: DOE

Our client has an immediate need for a Technical Customer Support Specialist.  This is a full time, permanent position.  It is 100% remot...

Our client has an immediate need for a Technical Customer Support Specialist.  This is a full time, permanent position.  It is 100% remote however, candidates must be located in the following states: PA, NJ, DE and MD.

 

RESPONSIBILITIES

 

  • Provide technical phone and email support to customers using proprietary web or cloud-based software applications.
  • Answer routine questions about administration procedures, policies, products, and best practices.
  • Identify, investigate, and resolve technical problems and engage in crisis management of incidents that occur during testing.
  • Collaborate with IT, business partners, test vendors, and cross functional teams to troubleshoot and resolve customer issues. Document, track, and monitor all issues and interactions to ensure a timely resolution.
  • Review Incident Reports (IRs), identify problems that require follow up, and triage reports to appropriate staff, as required.
  • Create and maintain updates to Manuals, user guides, best practices, knowledge articles, presentations, software demos, and tutorials.
  • Conduct demos and customer training on web-based testing software applications, procedures, and best practices.
  • Perform UAT for web-based testing software upgrades and enhancements and participate in other system testing initiatives as required.
  • Review and analyze support processes, systems, and procedures and recommend improvements.
  • Identify opportunities to improve and enhance the customer experience through voice of the customer feedback.
  • As required, participate in off-hours support activities including a rotational on-call schedule.

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Our Wayne, PA office has gone virtual!  We no longer have a brick and mortar office, but will continue to serve the area providing a variety of staffing solutions.

Staff Bios

Nancy Miller-DeWarf Market Director
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David Snyderman Staffing Manager
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