Wayne, PA – IT Staffing

Job Summary

Under direct supervision from the PPM Resource Manager or a Project Manager, assists in daily coordination of projects including preparing and maintaining project artifacts, plans and facilitating project meetings.   

Essential Job Functions:

• Creates reports on project performance including schedule, budget and quality
• Assists in preparation and maintenance of project artifacts and plans.
• Assists with arranging meetings, developing agendas, producing meeting minutes, and preparing progress reports.
• Responsible for project documentation such as issue/action item logs, risk logs, project meeting agendas, and project meeting minutes.
• Prepares and/or edits meeting minutes, presentations and other artifacts
• Coordinates with PPM Management on documentation for bi-weekly and monthly deliverables.
• Communicates to internal and external clients.
• Manages the tracking and reporting of enhancement efforts
• May also support data gathering activities, such as surveys/questionnaires, work sampling, financial modeling, etc. to provide the PPM Group with appropriate quantitative and qualitative project data.
• Analyzes data including work effort, time-lines, technical functions, benefits and risks.
• Prepares preliminary interpretations of analyses for project teams, clients, and/or department management.
• Performs special duties as may be assigned.

CORE COMPETENCIES

• Ability to successfully support multiple technical projects concurrently
• Demonstrates a personal drive for results and sense of urgency to complete day-to-day work.
• Establishes and builds strong working partnerships with associates and external business departments
• Proven ability to be responsive, consultative, collaborative and accurate in work approach.
• Demonstrates strong organization and planning techniques
• Able to craft clear, concise messaging to all organizational levels.
• Knowledge of formal methodologies for planning and executing projects, enhancements, or support.
• Knowledge of activities, tasks, practices and deliverables associates with eliciting and clearly defining and documenting business requirements for functional as well as non-functional requirements.
• Knowledge of approaches, tools, and techniques for design and development of paper-based and online technical reference documentation, guidelines, standards, procedures, processes, applications, etc.
• Exercises sound judgment, making informed, successful decisions from a set of complex options.
• Experience with Microsoft Project (2016 or higher).
• Experience with Microsoft Project Server desired.

Strong knowledge in Salesforce Administration and Customization, Data Validation & experience working across various SFDC implementations covering Service Cloud and strong in Service Cloud Flow functionality experience.

- Experience working with Conga or DocuSign.

- Good team player. Join the Digital Service and Change Enablement product management team to drive improved digitization across the client experience.

We are seeking candidates with a commitment to innovation as we transform and mature our digital product suite. The Salesforce Administrator will be responsible for the day-to-day configuration, support, maintenance and improvement of our Service Cloud platform. Working closely with Product, Service Program Management, and IT teams

The administrator will identify, develop and deploy new business processes. This role is part technical project manager, part administrator, part Salesforce analyst and fully dedicated to our core values. Collaboration is a critical part of the company culture. The individual will report to the Senior Product Manager of Digital Service & Enablement and engage with partners across the organization to drive innovation and growth. ???

Key Responsibilities ?:

Salesforce Administrator responsibilities for Digital Service and Change Enablement Products

• Serve as system administrator for the Salesforce environment with 1,200+ users

• Previous experience with the Salesforce Service Cloud Case Management, Validation Rules, Flows etc.,

• Handle all basic administrative functions including modification of page layouts, generation of reports and dashboards, creation of new fields and other routine tasks

• Gather detailed requirements for improvements or changes to the system, and implement these changes as appropriate

• Automate processes using Salesforce tools such as process builder, app

Responsibilities

• Troubleshoot and resolve help desk inquiries – computer issues, software installs, remediation of malware, and communication with IT vendors for resolutions as necessary
• Deploy hardware for active and new users and conduct technology setups for on-site and remote staff
• Monitor WSUS for client update status and install patches on servers as necessary
• Oversee and maintain active directory environment
• Monitor network infrastructure and network health
• Manage business application servers
• Support office peripherals; scanners, printers, etc., and request maintenance as necessary
• Provide support management of Digital, VoIP & other communication systems
• Install and support required lab hardware and software and manufacturing software
• Monitor and Triage security alerts

- Coach the development team and stakeholders on how to use Agile/Scrum practices, including migrating from waterfall to agile practices.

- Assist with internal and external communication, improving transparency, and radiating information

- Ability to deal with multiple projects, deadlines, and shifting priorities

- Ability to hold team members accountable, set clear sprint performance standards, resolve sprint performance issues, keep team engaged and on task

- Highly adaptable to changing environment

- Clarity, TFS/Azure DevOps, JIRA, Confluence

- The ScrumMaster II provides effective collaboration, facilitation, leadership and coaching skills supporting the agile development process and delivery of our applications.

- As an agile expert, the ScrumMaster will be responsible for enforcing the agile tenants as interpreted by our team, removing impediments and promoting transparency.

- This position requires committed to exceptional results, a strong desire for continuous improvement and the ability to build a collaborative culture within our team.

- Facilitate daily stand-ups and ensure the integrity of the agile process by capturing velocity and removing obstacles to drive projects to successful release.

Primary Duties and Responsibilities:

- Organize and facilitate daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings

- Work collaboratively with Product Owners, cross-functional development teams, and Project Managers to support development and software delivery Assist the Product Owner in user story creation/prioritization and product Backlog grooming via emergent requirement elicitation while supporting overall organizational goals Track and report Scrum team velocity and manage Sprint capacity Man

Responsible for developing and maintaining omni-channel applications and Contact Center configurations used within the enterprise.

- Must be able to help business counterparts in finding optimal solutions and to communicate clearly with peers.

- Passionate continual learner & also willing to take the time to understand architecture in existing systems.

- Codes, tests, debugs and documents results while enhancing applications to ensure that production systems continue to meet user requirements.

- Develops and maintains application design, program specification documents, and proprietary IVR, SMS, and Chat applications.

- Responsible for system design specifications that serve as a template for subsequent system/program development

- Interacts with user management regarding project status and user requirements to promote an environment with improved productivity and satisfaction.

- Provides technical leadership and training for other team members. Performs related duties as assigned.

Develops, refines, validates and manages project plans to ensure on time and on budget delivery of major technology initiatives across the enterprise. Responsible for utilizing project management methods, standards, project integration as well as the coordination of all internal and external resources required to complete assigned projects. Provides timely and concise communications to functional leadership regarding project status and pending issues; analyzes processes and makes recommendations for optimizing resources and product delivery. Develops project plans based on specifications provided by the Portfolio Management staff and manages effective execution of the initiatives. Builds consensus among multiple process leads relative to project scope, task execution, staffing and issue resolution. Brokers services within the vendors on behalf of the business area represented. Provides overall financial direction for the projects to manage the development of budgets, controls and measurements to monitor project progress. Identifies potential risks within the project; proactively manages issues. Participates in identifying project costs, resource allocation, project schedule changes and issue escalation. Frequently interacts with staff including business area management, portfolio managers, vendors, consultants and other contractors. Must be willing to travel up to 35 percent of the time. Performs related duties as assigned. 

Responsible for executing the strategy set by architecture. Responsible for designing, building, testing, implementing, maintaining and optimizing the infrastructure and operations (Infrastructure), in accordance with security policies and guidelines.

Infrastructure Engineers typically spans: server platforms, middleware infrastructure, networking, client technology and storage systems.

Additional functions and processes include service and product management, performance and capacity management, patching and version management, and Level 3 operations support.

Some individuals in this role will design and build the systems operating environment to meet business requirements.

Monitor and optimize the performance of operating systems and applications such as Web, Messaging and Collaboration, Unix, Windows, and LAN/WAN. They are also responsible for the design and implementation of the network, telecommunications, desktop and mobility systems.

Diagnose system failures and take corrective action in order to ensure continuity of operations. Members in this role need good communication skills and must be able to work collaboratively with system users and other technical colleagues. Individuals coordinate and work on multiple cross-functional initiatives/work groups and projects as a team leader or advisor. They will develop and build highly complex systems that may have system-wide impact, integrate across the organization, and involves multiple technical environments and disciplines and complex infrastructure solutions.

• Participates in short- and long-term planning efforts with stakeholders and IT groups.
• Provides project cost/time estimates.
• Identifies and communicates how IT infrastructure solutions can support the achievement of short- and long-range business goals.
• Supports the prioritization of requirements and helps matches resources with req

Job Description
Client s seeking an effective Project Manager with proven resource and project management experience to contribute toward the success of our business line initiatives. Directly supervises and manages all levels of program and project management activities. May also manage projects of varied complexity levels by effectively utilizing a project management methodology and associated tools. Manages assigned resource pool and related budget to achieve project management office objectives. Utilizing approved project methodology and tools, will manage projects from initial concept through final implementation. Interfaces with all areas impacted by the project including executives, business lines, vendors, and internal resources. May assist business area to prioritize top initiatives and transition concepts into projects/programs. Advocates for business area's projects/programs.

Basic Job Functions:
Client is seeking qualified applicants for the position of IT Supervisor. This Department Supervisor level position reports directly to the Controller. Job duties and responsibilities include but are not limited to: Lead and develop the IT team, Formulate IT strategy and recommend solutions for business and operations systems. Developing, maintaining, and improving business and manufacturing systems to improve the profitability of the division, Maintain and monitor hardware and software to meet all reliability and security requirements, Communicate effectively with appropriate teammates regarding status of projects, service requests, and planning for future hardware and software needs. Safety is the most important part of all jobs; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Primary Duties and Responsibilities

• Organize and facilitate daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings
• Work collaboratively with Product Owners, cross-functional development teams, and Project Managers to support development and software delivery
• Assist the Product Owner in user story creation/prioritization and product Backlog grooming via emergent requirement elicitation while supporting overall organizational goals
• Track and report Scrum team velocity and manage Sprint capacity
• Manage high-level budgeting and time tracking
• Resolve or escalate blocking impediments as necessary
• Coordinate dependencies between teams with other Scrum Masters
• Work with Development managers to manage team capacity Ensure development team is working efficiently towards Sprint goals
• Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility
• Recommend improvements and assist in changes to best practice

Our client has an immediate need for a Data Engineer.  This is a 100% remote position.  It is a 6-9 month contract but could go much longer. 

Their Information Technology organization is developing and executing on an IT strategy that identifies and prioritizes where technology and data can create strategic advantage.  IT is viewed as a critical enabler of enhanced business-wide performance, profitability and efficiency through innovative information technology and the associated enablement of scalable, automated managed services.

Reporting to the Senior Data Engineer, this position will be a member of the software and data analytics engineering department, responsible for database and data warehouse design in SQL Server, responsible for ensuring data is aligned from multiple source systems into our data warehousing environment, and the creation of data analytics solutions using PowerBI and SSRS. This position will drive data design, architecture, and modelling as well as coordinate and work directly with business stakeholders in the collection and translation of specifications and requirements.

To be successful this position will provide hands on experience in the evolution of a modern and agile data warehouse architecture, including creative value driven use of data, data modelling, and data management.

KEY RESPONSIBILITIES 

• Data modelling and architecture: Align source system data models with data warehouse environments. Create conceptual and logical models leading to physical implementation providing insights and guidance on data modeling best practices. Design, architect, implement, and support the ingest of key datasets that provide structured and timely access to actionable business insights.
• Data transformation: Design and implement highly sustainable and scalable infrastructure required to transform data into useful, actionable information.
• Solution implementation: Manage multiple data projects, identifying business and operational needs, prioritizing, removing barriers, and demonstrating adaptability and embracing continuous learning. Ensure business needs are met by consulting with business partners and other key stakeholders.
• Development, testing, and support: Implement analytics solutions using agile methodologies, data modelling and management tools, practices, and documentation. Work with business teams to ensure we maintain a suite of legacy solutions, including working with business teams to prioritize, manage, and resolve operational demand.
• Data governance: Work with business owners to establish, educate & implement data governance processes, practices, policies, and guidelines. Ensure compliance with data governance and security policies, securely managing and storing data.

Our client has an immediate need for a Web Developer.  This is a hybrid position that requires 2-3 days onsite.

The Sr. Web Developer will participate in the development of a large-scale business to consumer eCommerce platform as well as participate on the design, creation and implementation of high visibility, market-leading site. This position will have the opportunity to mentor other resources, introduce new processes and procedures, ensure and conform to best practices, and provide tactical leadership in project implementation. This position is a hands-on PHP/Laravel development position.

Essential Job Responsibilities:

• Perform technical tasks related to development life cycles; including database design, objected-oriented design, and PHP/Laravel. The Senior Web Developer will also be required to perform code and QA reviews and develop technical documentation based on industry standards.
• Develop high level technical design for defined tasks
• Analyze requirements and define technical designs, including class objects and process flows as required.
• Develop prototype classes and other base class objects
• Lead the team in the maintenance of requirements and technical documentation
• Mentor other developers
• Maintain knowledge and improve team wide knowledge sharing
• Participate in requirements reviews with business stakeholders, providing appropriate feedback and guidance
• Work with Tech Leads in the development of timelines and milestones
• Introduce processes and procedures for the improvement of quality of the application and efficiency of the department

Our client has an immediate need for an IT Supervisor/Manager. This Department Lead level position reports directly to the Controller.  This is an onsite position - no remote candidates will be considered.

Job duties and responsibilities:

• Lead and develop the IT team
• Formulate IT strategy and recommend solutions for business and operations systems.
• Developing, maintaining, and improving business and manufacturing systems to improve the profitability of the division
• Maintain and monitor hardware and software to meet all reliability and security requirements
• Communicate effectively with appropriate teammates regarding status of projects, service requests, and planning for future hardware and software needs. 
• Must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

The Health Information Manager provides oversight and coordination of all services and functions of the Health Information Management Service. The Health Information Manager will assure the availability and retrievability of data needed for patient care and administrative reporting and planning.  The Health Information Managers' responsibilities include, but are not limited to, oversight of Chart Completion, Image Processing, MPI, Release of Information, Patient Portal, Core Measures, PHC4, Forms Management, Post Discharge Audits and Appeals, Transcription, Coding, Abstraction, and Records Management for acute operations.

Provides direction and supervision for Health Information Management services and staff in order to ensure efficient operations of the department and associated services for the Health System according to established policies and procedures.

Serves as a subject matter expert in the development and design of the medical record in order to insure compliance with required formats and guidelines. Maintains a standardized format for patient health information.

Develops and monitors productivity standards within Health Information management service areas to ensure efficient operations.

Oversees the physician deficiency and suspension process for the hospital in conjunction with the Medical Staff Office.

Oversees the Transcription function including the timeliness and quality of transcribed documentation in order to meet the established standards for transcription turnaround time and availability of information for patient care.

Oversees the Coding service to insure the timely coding and abstraction of inpatient, outpatient, observation, and outsourced Emergency department records in order to maintain an acceptable level of dollars not final billed (DNFB).

Oversees acute Image Processing operations including the assembly, analysis, abstraction and scanning of patient health information into an electronic medical record.

Oversees Records Management operations to ensure proper retention and destruction of all Health System records including but not limited to, patient health records, billing records, and other departmental records.

Provides oversight for the Release of Information service operations for the health system to ensure compliance with the federal and state regulatory guidelines.

Leads Patient Portal operations to ensure patient health information is accessible to patients for the purpose of consistent access and retrieval.

Manages the maintenance of the Master Patient Index for the Health System and manages the associated staffing.

Manages the Core Measure Abstraction process and associated staffing for the purpose of quality and compliance and manages the associated staffing.

Administers the PHC4 data collection process and manages the associated staffing.