Job Opening: Banking Services Representative
Description
Banking Services Representative
Location: Abington, PA 19001 (100% Onsite)
Pay: $22.45/hour + Full Benefits
Type: Direct Hire
Hours: Monday–Friday, 8:30 AM–4:30 PM
Are you enthusiastic about providing outstanding customer service? As a Banking Services Representative, you’ll be a trusted point of contact for members of a busy credit union—offering knowledgeable support, assisting with day-to-day banking needs, and guiding them through loan and account services.
Key Responsibilities:
- Provide professional, friendly service to members in person, over the phone, through chat, and via email.
- Assist with account openings, modifications, and general maintenance.
- Support members with personal loan inquiries and applications.
- Guide members through mobile and online banking tools and encourage self-service options.
- Recommend financial products and services tailored to each member’s needs.
- Ensure adherence to all banking policies and compliance regulations, including BSA/AML.
What You Bring:
- 1–3 years of customer service experience, ideally within a financial or banking environment.
- High school diploma or GED required.
- Excellent communication, interpersonal, and problem-solving skills.
- Tech-savvy with the ability to quickly learn new systems and tools.
- Positive attitude, strong attention to detail, and a commitment to member satisfaction.