Job Opening: Outreach Coordinator (Outbound) Remote
Description
Outreach Coordinator – Remote
Location: Anywhere in the U.S. (Remote)
Pay: $18/hr
Hours: 2:30 pm- 11:00 pm EST Monday-Friday
Training hours: 11 am- 8 pm Monday-Friday
What You’ll Do:
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Make high-volume outbound calls to members, introducing programs and inviting them to participate.
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Serve as the friendly, knowledgeable first point of contact for members and caregivers.
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Capture and maintain accurate member information in a CRM systems.
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Handle inbound inquiries with patience, professionalism, and a solutions-focused approach.
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Build rapport and trust while guiding members through program offerings.
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Keep leadership informed on member feedback, concerns, and opportunities for improvement.
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Collaborate with your team to hit daily, weekly, and monthly goals, including enrollment and call-quality metrics.
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Navigate multiple platforms and systems simultaneously while maintaining focus and accuracy.
Qualifications:
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Outbound call center experience required, healthcare experience preferred
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Comfortable in a fast-paced, metrics-driven setting.
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Bilingual in Spanish is a big plus!
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Able to work 2:30 pm- 11 pm Monday-Friday
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Excellent communication, active listening, and problem-solving skills.
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Compassionate, empathetic, and persuasive—able to engage members and overcome objections gracefully.
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Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
- Must have high speed internet (30 MBPS)