Job Opening: Entry Writer Customs House Brokerage
Description
Entry Writer – Customs House Brokerage
Location: Charlotte, NC 28273
Schedule: Monday-Friday 8a-5p (in office)
About the Role
We’re looking for a proactive and detail-driven Entry Writer (CHB Delivery Associate) to manage and execute import shipments from start to finish. You’ll support a select group of client accounts, ensuring timely customs clearance and delivery while maintaining compliance and exceptional service standards.
Key Responsibilities
- Manage all CHB operations for assigned customers
- Provide responsive customer service and resolve inquiries
- Process Customs entries and PGA documentation in full compliance with regulations
- Open and manage entry files, ensuring timely clearance with carriers and government agencies
- Coordinate delivery from airlines, ocean piers, and CFS to final destinations
- Track and trace inbound shipments
- Complete billing and generate required reports
- Upload all documentation and entry packages into the operating system
- Maintain and update customer SOPs
- Collaborate with internal teams to ensure smooth file processing
Qualifications & Skills
- Minimum 1 year of CHB experience
- Strong verbal and written communication skills
- Ability to drive issues to resolution with persistence
- Highly organized and detail-oriented, especially under pressure
- Team player with a collaborative mindset
- Skilled at multitasking in a fast-paced environment
- Proficiency in CargoWise and other relevant systems