Job Opening: Customer Service Agent – Onsite Central Phoenix – $18/hr – Entry level

Type of Hire: Long term temp

Start Date: 5/18/26 and 6/8/26

Pay Rate: $18/hr

Location: Onsite – Phoenix, AZ 85034

Schedule: M-F, 7am-4pm and 6am-3pm. Must be flexible to work both shifts.

Training: 1 week of training 6am-3pm

Dress Code: Business casual

Overview: 

Customer Service Agent (Entry-Level) Agents process escrow payments to insurance carriers on behalf of banks. Using company software, they generate payments and apply them via carrier websites, automated phone systems, or direct calls with carrier representatives. Strong performance can lead to promotion into Customer Service Representative roles with greater responsibility.

This role involves outbound calls only—no inbound customer calls or handling complaints. Agents ramp from ~30 to 70 calls per day, with occasional long hold times. Overall, it’s a more positive call center environment than most.

• We are an outbound contact center.
• Making Escrow payments for mortgages on behalf of homeowners.
• The agents will be making payments in the form of Call to Agent, IVR and online portals.
• This is run like any other contact center with metrics-based performance standards.

Responsibilities:

• Interface with a CRM-based software UI to update payment status
• Escalate issues to team leads as soon as they are realized
• Make payments via web portal
• Make payments via automated payment processing phone system
• Make payments via conversation with Customer Service Reps at Carriers
• Keep track of workload and progress each day

Requirements & Qualifications:

• High School Diploma
• Minimum 1-2 years of customer service experience, preferably in call center
• Pleasant, calm demeanor on the phones
• Excellent command of the spoken English language
• Growth Mindset, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change,