Job Opening: Correspondence Rep

We are seeking a detail-oriented Correspondence Representative to join the Policy Administration team. In this role, you will be responsible for reviewing, processing, and responding to policy-related correspondence received from a variety of internal and external sources. The ideal candidate will demonstrate strong accuracy, professionalism, and the ability to make sound decisions while maintaining production and quality standards.

$16.00/hour

Contract to potential extension

Onsite – Fremont, MI 49413

Monday-Friday with flexible start times of 7:00 AM, 7:30 AM, or 8:00 AM

Responsibilities

• Process policy changes and correspondence accurately and completely on a daily basis.
• Review and respond to communications received through the Contact Center, USPS mail, social service agencies, housing organizations, external agents, insurance departments, attorneys, and other sources.
• Maintain high levels of productivity and quality while meeting established performance expectations.
• Communicate with internal departments and external organizations to obtain, verify, or provide information related to policy administration matters.

Qualifications

• High school diploma or equivalent required.
• Previous administrative, customer service, insurance, correspondence processing, or data entry experience preferred.
• Strong attention to detail and accuracy.