Job Opening: Customer Care Representative

RemX Staffing is seeking 5 Customer Care Representatives to join their client’s growing team ONSITE in Columbus, OH. This is a temporary position with potential for hire. 

In this role, you’ll serve as the first point of contact for customers, helping them troubleshoot equipment, process warranty claims, answer product questions, and deliver an outstanding customer experience. This is an excellent opportunity for individuals who enjoy critical thinking, technical problem-solving, and assisting customers during important moments, including weather-related emergencies.

Schedule

• Monday-Friday, 8:30 AM – 5:00 PM
• Mandatory overtime during peak seasons (up to 2 hours daily)

Pay

• $19.00/hour 

What You’ll Do

• Answer inbound customer calls and emails in a professional and friendly manner
• Assist customers with product questions, troubleshooting, warranty claims, and service requests
• Guide customers through technical issues and equipment operation
• Provide support for generators, pressure washers, battery-powered equipment, and other outdoor power products
• De-escalate customer concerns while maintaining a positive customer experience
• Accurately document customer interactions and resolutions in the CRM system
• Follow up on open customer cases as needed
• Escalate complex issues to appropriate departments
• Meet established customer service, quality, and productivity goals