Job Opening: Customer Service Representative

LOCATIONS: Onsite in our Syracuse, NY office

Pay: $20.50 per hour

Start: October 2026

Temp to Hire

Schedule: Monday – Friday 8am – 4:30pm EST (Mandatory and Voluntary OT Offered)

**Saturday and Sunday Overtime offered up to Double Time on Sundays**

Title: Client Service Representative

Key Responsibilities

• Deal directly with internal and external customers via telephone, email, and live chat
• Respond promptly and thoroughly to customer inquiries and complaints
• Obtain and evaluate all relevant information needed to resolve issues
• Process entry-level orders, returns, and credits
• Follow up on unresolved matters and drive them to full resolution
• Document all customer interactions with detailed notes, including actions taken
• Communicate and coordinate effectively with other departments

Qualifications

• 1–3 years of customer service experience; call center experience is a plus
• Strong organizational skills and attention to detail in a fast-paced environment
• Proficiency with Microsoft Office applications
• Excellent problem-solving and troubleshooting abilities
• Business acumen and the ability to think quickly on your feet
• Personable and ability to build rapport with our valuable business customers
• Hospitality or Contact Center experience is a PLUS
• Work onsite in our Syracuse NY office

Kehinde.Sosina@remx .com