Job Opening: Call Center Representative

Seeking Customer Service Representatives for our client in Plantation, FL and Miramar,FL. This position requires you to have great customer service and empathy.

Location: Plantation, FL or Miramar, FL

Hours: Must be flexible to work 8 hours between 8am-11pm (Will require at least ONE WEEKEND DAY)

Title: Bilingual Customer Service Representative

Job Responsibilities:

• Inbound calls only

• Respond to and own consumer inquiries and issues

• Provide education and status on previously submitted pre-authorizations or pre-determination requests

• Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance

Requirements:

• Must be bilingual in Spanish and English

• 1 year of customer service experience with the same company

• High School diploma

• Goal-driven and detail oriented