Job Opening: Account Associate

RemX seeking an Account Associate with strong business and advanced customer service skills to maintain and manage specific market based customers.  Must proactively maintain ongoing relationships with Customers, Account Managers and other departmental staff. Must also have the ability and knowledge of all aspects of Customer Service, Accounting and Logistics.

Key Tasks and Responsibilities

• Demonstrated ability to perform all entry level and/or intermediate level tasks
• Manage customers’ accounts with exceptional communication via email and phone, to ensure customer satisfaction
• Ability to understand and communicate logistics and dispatch issues
• Understand and ensure Account Services activities comply with all financial and accounting requirements (including SOX, GAAP and IFRS)
• Provide insight and direction to internal and external audit coordination 
• Report customer activity to appropriate sales, marketing teams, and accounting personnel for purposes of production scheduling, forecasting, and budgeting.(Frequently)
• Process purchase orders in ERP system, ensure customer’s contacts and records are kept updated, review and update CRM/Salesforce. 
• Follow-up with potential customers or existing customers by answering product and service questions; suggesting information about other products and services. 
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 
• Learn and understand customer’s accounts, products and their ordering schedule to help aid in production planning. 
• Strong abilities to multi-task in a fast pace environment. Consistently contacting customers about changes to their order and delivery details. 
• Must have strong analytical skills and always willing to seek opportunities for process improvements to simplify the role. 
• Research customer’s issues/inquiries independently and engage the appropriate department for resolution. 
• Enter and follow-up on sales orders, credits and billing issues with the appropriate departments and advise the customers of status. 
• Work closely with Account Managers to coordinate appropriate actions to retain and increase sales.
• Skills and Attributes Requirements 
• Excellent mathematical abilities 
• Excellent typing, spelling and grammar skills 

Requirements

• Understanding of logistics 
• Excel
• Experience in using Gmail applications preferable
• Ability to multi-task under pressure while maintaining a positive attitude
• Strong problem-resolution skills; a critical thinker ?
• Self-motivated and able to multi-task and prioritize
• Proficient working knowledge of MS AX (ERP systems),Gmail, Lotus Notes, MS Office,SharePoint

Education/Experience

• High School diploma required , Bachelor’s degree preferred
• 3-5 years’ experience in customer service preferably in a manufacturing environment required
• 2-3 years’ experience with ERP database system , preferably MS AX
• Accounting and/or Logistics experience a plus