Job Opening: Member Experience Representative (Hybrid)

Member Experience Specialist / Customer Service (Hybrid)

Location: Warminster, PA 18974 (Required to work in office on Wednesday)

Pay: $22.45 plus full benefits  

Type: Direct Hire

Hours: 8:45a-5:00p M-F- Saturdays are currently on a volunteer basis with overtime pay 9:00a-12:00pm 

As a Member Experience Specialist, you’ll be the first point of contact for members of a busy credit union—delivering top-tier service across phone, in-person, chat, and email. You’ll handle account inquiries, promote digital banking tools, open new accounts, and guide members through our products and services. This role combines personalized service with a focus on digital adoption, cross-selling, and compliance.

Highlights:

• Serve as a trusted advisor, providing accurate, friendly, and professional support.
• Educate members on online and mobile banking tools.
• Assist with account openings and service requests.
• Uphold compliance with financial regulations, including BSA/AML.
• Embrace new technologies to improve member experiences.