Job Opening: Bilingual Account Associate

For immediate consideration, please email your resume to Justice.Strickland@remx.com with the subject as “Account Associate”

Monday – Friday 8-5 or 9-6 hours

Pay: $25hr (negotiable) – bilingual 

MUST HAVE 3+ years of SAP or an ERP experience.

Location: Hybrid in Roswell, GA

• Manage customers’ accounts with exceptional communication via email and phone, to ensure customer satisfaction.
• Ability to understand and communicate logistics and dispatch issues.
• Understand and ensure Account Services activities comply with all financial and accounting requirements (including SOX, GAAP and IFRS)
• Provide insight and direction to internal and external audit coordination
• Report customer activity to appropriate sales, marketing teams, and accounting personnel for purposes of production scheduling, forecasting, and budgeting.(Frequently)
• Process purchase orders in ERP system, ensure customer’s contacts and records are kept updated, review and update CRM/Salesforce.
• Follow-up with potential customers or existing customers by answering product and service questions; suggesting information about other products and services.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• High School diploma required , Bachelor’s degree preferred

Requirements:

• 3-5 years’ experience in customer service preferably in a manufacturing environment required.
• 2-3 years’ experience with ERP database system
• Excellent mathematical abilities
• Excellent typing, spelling and grammar skills
• Excellent mathematical abilities
• Excellent typing, spelling and grammar skills