Job Opening: Logistics Customer Service Specialist
Description
Logistics Customer Service Specialist
Type: Contract-to-Hire (100% in office)
Pay Rate: $25/hour to start
Schedule: Monday – Friday | 8:00 AM – 5:00 PM | 100% On-site in Bensenville, IL 31407
Key Responsibilities of the Logistics Customer Service Specialist:
- Accurately enter shipment data into operational systems.
- Track and trace export shipments; provide timely status updates to stakeholders.
- Ensure compliance with company policies, customer requirements, and government regulations.
- Maintain and update customer SOPs (DLSOPs).
- Communicate professionally and promptly with internal teams and overseas partners.
- Escalate unresolved issues to management for timely resolution.
- Monitor freight processes from shipment initiation to final delivery.
- Coordinate bookings with carriers and drayage providers.
- Process export documentation and customs filings.
- Maintain SOP consistency in file management and document processing.
- Complete billing and send timely shipment notifications, including delays or changes.
Qualifications of the Logistics Customer Service Specialist:
- Bachelor’s degree required.
- Strong interpersonal and customer service skills.
- Highly organized, with the ability to manage multiple priorities.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Demonstrated stable work history.
- Willing to train if the logistics field is a long-term area of interest.