Job Opening: Remote Health Insurance Agent

For immediate consideration, please email your resume to Justice.strickland@remx.com with the subject as “Remote Insurance CSR”

Location: Fully Remote (Equipment Provided)
Start Date: August 2025
Employment Type: Direct Hire 
Pay Rate:

• $21/hour
• $24/hour for bilingual Spanish-speaking agent

Work Schedule

• Training: Remote, 2–4 weeks
  • Monday–Friday, 8:00 AM – 4:30 PM CST/EST
• Shifts: Must be available between 6:00 AM – 2:00 AM, Monday–Sunday
  • 40-hour work week
  • Final schedule assigned during training

About the Role

RemX Staffing is partnering with a respected client to hire Licensed Medicare Customer Service Representatives. In this role, you’ll use your healthcare knowledge and customer service skills to assist individuals with Medicare-related inquiries, helping them understand their coverage and guiding them toward the best solutions for their needs.

Key Responsibilities

• Handle inbound calls from customers with questions about Medicare coverage, billing, claims, and policy changes
• Make outbound follow-up calls as needed
• Provide compassionate, solution-focused support using active listening
• Assist customers in selecting appropriate products and services based on their health and financial needs
• Identify opportunities to upgrade or enhance coverage
• Collaborate with team members to ensure a seamless customer experience
• Maintain compliance with HIPAA and company policies

Qualifications

• Active Health Insurance License in your state of residence – Required
• Minimum 6 months of sales experience
• High-speed internet (15 Mbps or higher) and a quiet, dedicated workspace
• Strong communication and computer skills
• Ability to follow HIPAA guidelines and maintain confidentiality
• High school diploma or equivalent
• Must reside in the state where licensed

Additional Highlights

• No cold calling
• 80% of calls are inbound (re-enrollments or individuals aging into Medicare)
• 20–30% outbound calls based on expressed interest
• Supportive remote training and onboarding experience
• Opportunity to earn performance-based pay increases