Job Opening: Customer Accounts
Description
RemX Specialty Staffing is looking for Customer Service Representatives for our client in Alpharetta, GA.
Worksite Location: Alpharetta, GA (Full-time onsite)
Must have a completed Bachelor’s Degree or higher.
Wage: $21.00/hr (+$.50 for Bilingual English/Spanish)
Hours: Schedule Monday-Saturday
- 3 shifts per week 8:00am-5:00pm
- 2 shifts per week 11:00am-8:00pm
- 2 Saturday shifts required per month 8:00am-12:00pm (Mandatory Overtime)
Job Duties
- Use an auto-dialer four outbound/inbound calls whose accounts are 5–29 days past due. Assist them with getting back on track—expect to handle around 200+ calls a day.
- Identify root cause of customer delinquency and generate effective solutions for client and customer using negotiation skills and by educating the customer.
- Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
- Become a productive member of the department (meet quantitative objectives)
- Maintain enthusiastic and positive attitude
- Adhere to appropriate compliance policies and procedures
Desired Skills Set
- Required College Degree (4 Year)
- Proficient in MS Office (Word, Excel, Teams)
- Excellent written and oral communication skills
- Friendliness, tact, efficiency, organization, patience, and the ability to work well under pressure and deadlines are keys to success in this position
- Accuracy is essential to comply with federal & state lending and documentation requirements so good attention to detail is needed
- Ability to multitask is essential
- Eager to learn, positive attitude, and flexibility are also important
- Customer Service background is a plus