Job Opening: Call Center Team Lead

LOCATIONS: Onsite in Knoxville TN 

Pay: $22 per hour  

Start: August 2025

Schedule: Monday through Friday 

Title: Call Center Team Lead – Knoxville TN 

Responsibilities:

• Mentor and coach a call center team of 18 agents to meet performance and service goals
• Deliver hands-on training and provide ongoing feedback to develop agent skills
• Monitor daily operations, ensuring agents stay focused, productive, and customer-centric
• Foster a collaborative team culture that encourages growth and retention
• Track KPIs, address performance issues, and implement action plans

Qualifications:

• Previous call center leadership experience managing minimum of 13 agents
• Proven tenure and reliability with consistent performance history
• Strong interpersonal and communication skills
• Ability to adapt and lead in a fast-paced environment
• Must be able to work on-site in Knoxville, Monday through Friday

What We Offer

• Healthcare Benefits 
• Attractive career path and performance-based incentives.
• And More!

Feel free to send UPDATED resume with relevant job experience with this title in the subject line to:

Kehinde.Sosina@remx.com