Job Opening: Business to Business Customer Service Onsite

We are looking for a proactive and detail-oriented Customer Service & Order Management Specialist to join our team. This role is responsible for handling customer inquiries, processing purchase orders, and managing claims, while maintaining strong client relationships. You’ll work closely with internal departments and external clients to ensure timely, accurate delivery of products and services that align with customer expectations.

Key Responsibilities

• Receive and respond to customer inquiries, purchase orders, and claims

• Create and distribute open order reports to customers regularly

• Build and maintain strong relationships with new and existing clients to provide tailored product and service solutions

• Process orders for full container loads and warehouse releases

• Submit purchase orders to the factory for batteries, labels, and other required materials

• Support Sales Managers with inquiries related to pricing, inventory, product availability, and other client-specific requests

• Collaborate with customers to create, update, and revise product artwork based on client specifications

• Coordinate with warehouse and quality control teams to ensure accurate and timely order fulfillment

• Manage customer returns, claims, and credit processing for defective products

• Associates degree is required for this role

• Must have business to business customer service experience