Job Opening: Customer Service Team Lead

RemX is seeking a Team Lead for Customer Service Agents

This is a Direct Hire Opportunity

$22/hr.

Monday to Friday 8am to 5pm

Job Summary

Seeking a dynamic and results-driven Team Lead to oversee approximately 18 Customer Service Agents. The ideal candidate will possess strong leadership skills, a passion for innovation, and the ability to drive team success.

Key Responsibilities

• Guide and mentor a team of CSAs to meet project goals and KPIs.
• Conduct regular performance reviews and provide constructive feedback.
• Serve as the primary liaison between team members and senior management.
• Identify inefficiencies and implement process enhancements to improve productivity and service quality.

For consideration please email resumes to Janice.Akins@RemX.com

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