Job Opening: Bilingual Customer Service Representative

Customer Service Role 

Are you looking to work for a stable role that offers growth?  Do you have customer service experience and enjoy speaking to clients? If you say yes to the following questions, we have a great role for you! To join our team, please review the list of responsibilities and qualifications.  

• Hours of operation: 9:00 am – 8:00 pm (Monday-Friday) with holidays off. 
• Shifts: 
• 9 am – 6 pm 
• 10 am – 7 pm 
• 11 am – 8 pm 
• Pay: $19.00 an hour  
• Location: Sandy Springs, Ga 
• You must live within the Atlanta area and are required to be in the office. No full-time remote work is available.  
• Flexible work-from-home hybrid schedule after your onboarding period.  

Responsibilities and Duties 

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. 
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts, and document interactions through internal systems. 
• Troubleshoot customer issues over the phone, chat, and email. 
• Maintain a balance between company policy and customer benefit in decision-making.  
• Receive, document, and resolve customer complaints. 
• Handle issues in the best interest of both the customer and the company.  
• Meet weekly and monthly KPI expectations. 
• Great communication skills and experience working on a team.  
• A friendly and professional demeanor is always.  
• A high attention to detail. 
• The ability to multitask. 

Critical skills & experience 

• Prior experience handling calls in a contact center. 
• Excellent tone of voice 
• Familiarity with quality assurance 
• Listening skills & ability to display empathy towards our customers. 
• Well-spoken and able to professionally respond to customers in writing and verbally. 
• Detail-oriented and able to follow procedures involving multiple systems. 
• Well-versed in Microsoft applications – primarily Word, Excel, and Outlook.