Job Opening: Patient Scheduler
Description
Patient Access Scheduler I
?? Wausau, WI
? Monday–Friday, 8:00 AM – 4:30 PM
?? $18.70/hour
We are seeking a Patient Access Scheduler I to join our team in Wausau, WI. In this role, you’ll be the first point of contact for patients—answering inbound calls, scheduling specialty or diagnostic appointments, and providing excellent service in a fast-paced contact center environment.
Key Responsibilities
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Answer 75–125 inbound calls daily to schedule or update appointments
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Place outbound calls for follow-ups, referrals, and reschedules
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Maintain a professional, friendly demeanor while assisting patients
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Collaborate with departments to ensure efficiency and patient satisfaction
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Maintain strict confidentiality and compliance with HIPAA
Qualifications
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High School diploma or GED required
- 3 years healthcare setting experience required
- 2+ years contact center experience required
- Experience working with EPIC software required
- Strong customer service skills; medical office experience preferred
- Proficiency with computers