Job Opening: Call Center CSR- Banking Rewards Support

As a Call Center Customer Service Representative, you will be the first point of contact for customers of leading U.S. financial institutions. Your primary responsibility will be to handle inbound inquiries related to the rewards programs associated with their bank accounts. You’ll provide accurate information, resolve issues, and ensure a positive customer experience.

Position Highlights

Start Date: October and November

Location: Onsite in Scottsdale, AZ 85260

Pay: $20/hour

Training: 7:00 AM – 3:30 PM, Monday–Friday for 4 weeks

Post-Training Shifts: Multiple options within 6:00 AM – 12:00 AM

What You Will Do

· Respond to inbound calls from customers regarding their bank’s rewards program.

· Provide clear and accurate information about points, redemption options, program rules, and account status.

· Troubleshoot and resolve customer concerns with professionalism and empathy.

· Document customer interactions and follow up as needed.

· Maintain up-to-date knowledge of program policies and procedures.

· Meet performance metrics including call quality, customer satisfaction, and efficiency.