Job Opening: Customer Service Representative
Description
For Immediate consideration, please email your resume to Justice.strickland@remx.com with the subject as “Sandy Springs CSR”.
Location: Fully onsite Sandy Springs, GA 30350
Hourly Pay: $17hr (weekly pay offered)
Schedule: Monday-Friday 11:00am-8:00pm or 9:00am-6:00pm
Start: October 2025
Responsibilities:
- Respond to customer inquiries with professionalism and efficiency, ensuring timely and comprehensive resolution of issues across multiple communication channels, including phone, chat, and email.
- Gather and assess customer information thoroughly to accurately identify needs, provide effective solutions, and proactively educate customers to reduce repeat contacts.
- Troubleshoot technical and service-related issues, delivering clear guidance and support to ensure customer satisfaction.
- Balance adherence to company policies with customer-centric decision-making, aiming to achieve optimal outcomes for both the business and the customer.
- Log and resolve customer complaints accurately and promptly, maintaining detailed records in internal systems to support continuous service improvement.
Requirements
- Two to three years of call center experience
- Excellent tone of voice
- Familiarity with quality assurance
- Listening skills & ability to display empathy towards our customers.
- Well-spoken and able to professionally respond to customers in writing and verbally.
- Detail-oriented and able to follow procedures involving multiple systems.
- Well-versed in Microsoft applications – primarily Word, Excel, and Outlook.