Job Opening: Call Center Agent (Bilingual English & Spanish)-Onsite

RemX is seeking Onsite Bilingual Customer Service Representatives for a local Insurance Company. This position requires you to have great customer service experience and empathy.

Must be flexible with schedule

Hours: start time can be anywhere between 9am-11:30am, 8 hour shift (Will require to work at least ONE WEEKEND DAY)

Onsite only

Contract to hire opportunity

Mut be Fluent in English and Spanish

Job Responsibilities:

• Inbound calls only
• Respond to and own consumer inquiries and issues
• Provide education and status on previously submitted pre-authorizations or pre-determination requests
• Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance