Job Opening: Call Center Supervisor – Team Lead

RemX is seeking a Team Lead for a Call Center in Knoxville, TN.

This is a Direct Hire Opportunity

$22/hr

Monday to Friday 8am to 5pm

Please submit an updated resume to andrea.knodt@remx.com with Subject “Lead” for immediate review.

Job Summary

Seeking a dynamic and results-driven Team Lead to oversee approximately 18 Customer Service Agents. The ideal candidate will possess strong leadership skills, a passion for innovation, and the ability to drive team success. Prior Banking environment experience helpful.

Key Responsibilities

• Guide and mentor a team of CSAs to meet project goals and KPIs.
• Conduct regular performance reviews and provide constructive feedback.
• Serve as the primary liaison between team members and senior management.
• Identify inefficiencies and implement process enhancements to improve productivity and service quality.
• Support onboarding and ongoing training initiatives.
• Foster a culture of learning and professional growth.

Required Skills & Qualifications

• Previous experience as a Team Lead/Supervisor
• CRM experience
• Excellent communication, problem-solving, and decision-making skills.
• Ability to manage multiple priorities