Job Opening: Medical Receptionist

Position Summary

The Medical Receptionist serves as the first point of contact for patients, visitors, and healthcare professionals in a hospital setting. This role is responsible for delivering excellent customer service while managing front-desk operations, patient check-in and check-out, appointment scheduling, and maintaining accurate patient records. The Medical Receptionist plays a critical role in ensuring a smooth and welcoming patient experience.

Key Responsibilities

• Greet patients, visitors, and vendors in a professional and courteous manner

• Verify patient demographics, insurance information, and identification

• Register new patients and update existing patient records in the hospital information system

• Schedule, confirm, and manage patient appointments, procedures, and follow-up visits

• Check patients in and out while collecting co-pays, deductibles, and outstanding balances

• Answer multi-line phones, route calls appropriately, and take accurate messages

• Coordinate with nursing, providers, and ancillary departments to ensure patient flow

• Maintain HIPAA compliance and protect patient confidentiality at all times

• Scan, upload, and file patient documents into electronic medical records (EMR)

• Monitor waiting areas and communicate delays or schedule changes to patients

• Assist with referrals, authorizations, and hospital forms as needed

• Maintain a clean, organized, and professional front-desk area

Required Qualifications

• High school diploma or GED

• 1–2 years of experience in a medical office, hospital, or healthcare front desk environment

• Knowledge of medical terminology and hospital workflows

• Experience with electronic medical record (EMR) systems

• Strong customer service, communication, and organizational skills

• Ability to multitask in a fast-paced hospital environment

• Proficiency in Microsoft Office and scheduling software