Job Opening: Contact Center Representative

Location: Onsite Plantation Florida

Pay: $17 per hour and $18 if bilingual Spanish and English

Start: Feb 2026

Hours of Operation: Monday – Sunday (8am – 9pm) Will be assigned a 40 hour shift after training.

Title: Contact Center Representative

Responsibilities:

Serve as a single point of contact for the customer and form a strong relationship to support them

Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member

Research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future needs or potential opportunities to improve the experience

Conduct proactive research on assigned member accounts to identify service issues

Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance

Qualifications:

• High school diploma or GED (Proof of Completion)
• At least one year of customer service experience
• Reliable Attendance and Transportation to work onsite
• Strong organizational, communication, and customer service skills
• Professional communication both written and verbal

Aligned experience can e-mail updated resume after reviewing Job Description to:

Kehinde.Sosina@remx.com