Job Opening: Customer Service Onsite

We are seeking a detail-oriented and customer-focused professional to join our team as a Customer Service / Order Processing Specialist. This role is responsible for ensuring timely and accurate order processing, delivering exceptional service to both internal and external customers, and supporting daily administrative and operational functions. The ideal candidate thrives in a fast-paced environment, communicates effectively, and enjoys working collaboratively across departments.

Essential Duties & Responsibilities

• Process customer orders accurately and efficiently via email, phone, and walk-in requests
• Partner closely with the Sales Team to support customer needs and order requirements
• Communicate with customers courteously, professionally, and in a timely manner
• Provide outstanding customer service to internal and external stakeholders
• Answer incoming calls and resolve customer issues or inquiries
• Assist in preparing price quotes for customers
• Develop product knowledge to better understand and support customer needs
• Set up new customer accounts and maintain accurate records
• Process credit card payments and collaborate with the Credit Department to resolve issues
• Ensure all customer invoicing is completed promptly and accurately
• Verify proper and timely delivery of drop-ship orders to external customers
• Create purchase orders for products and supplies
• Work with suppliers to ensure timely product delivery and accurate costing

Minimum Qualifications

• Associate’s Degree or equivalent work experience required
• 3–4 years of administrative experience in a fast-paced office environment
• Basic math proficiency
• Demonstrated ability to problem-solve, multi-task, and prioritize effectively