Job Opening: Bilingual Clerical Support

We are seeking dedicated, compassionate Customer Service Representatives to support the EHEAP program. In this role, you will handle all phone-based interactions—both inbound and outbound—to assist applicants, gather information, verify eligibility, and guide individuals through the application process.

Key Responsibilities

• Handle inbound calls from applicants seeking assistance through EHEAP
• Make outbound calls to follow up on documentation, clarify information, and provide program updates
• Assess callers’ situations to determine potential eligibility based on program guidelines
• Collect and document household and financial information accurately
• Provide clear instructions on required paperwork and next steps
• Maintain confidentiality and professionalism on every call
• Deliver excellent customer service with empathy, patience, and strong communication skills

Qualifications

• Strong verbal communication and phone etiquette
• Ability to handle both high-volume inbound calls and purposeful outbound calls
• Detail-oriented and comfortable gathering sensitive information
• Compassionate, patient, and able to work with vulnerable populations
• Fluent in Spanish